Printing
Do you print labels for customers?
How do I print on to the labels?
How do I get the labels to line up?
Will the labels print on my printer / copier?
No label borders on templates?
Delivery
When will my labels arrive?
Is Delivery included in the price?
Is there an express delivery option?
Do you supply outside the UK?
Choosing the Right Label
Do you supply samples?
What kinds of adhesive do you supply?
Which colours do you supply?
Can I buy special sizes of label?
Label Types
Do you supply labels on rolls?
Do you supply waterproof / weatherproof labels?
Do your labels work in a freezer?
Do you supply tamper proof labels?
How clear are your transparent labels?
Payment and Refunds
Can we have a credit account?
Do you send out pro-forma invoices?
Do you accept Bacs payments?
How do I get a refund?
Printing
Do you print labels for customers?
We do not print onto A4 sheets for customers, we have specialised in supplying blank sheets only, which our customers print themselves on inkjet or laser printers. High street printers like prontaprint can often help if the quantities are low or medium. We recommend Etiquette.co.uk (based in Wrexham) for medium and high volumes of pre-printed labels.
How do I print on to the labels?
You should have a look at your printer manual regarding label printing, if you do not have a physical copy then most printer manuals are on the internet.
You could just use word or excel to generate the text you need to print, but it can be time consuming if there are several labels on a page and lining up the individual labels can be challenging.
For simple labels designs with text and graphics you can use the label printing section of MS word which is under the “tools” section on the main toolbar. Select “options” and “avery A4 A5” and then go down the list and select the template you need (template numbers are on the product pages of this site). Once you have selected the template type in some text then select “New Document” you will see a screen laid out as required.
We suggest working on the top left hand label only and then copying this as a cell into the rest of the template when you have got this label right. The finished document can be named and filed as any other word document.
For more complex labels then a design package may be needed, there are simple label design packages (search for “Label Design Software”) at relatively low cost. The professional full blown design packages cost considerably more and take several weeks to learn well, so it may be cheaper to use a designer.
How do I get the labels to line up?
Even when you use the correct template, the print and the labels do not usually line up exactly when you first print them and fine adjustments are often needed. This is because every printer is slightly different, and reacts differently to the software in use. If the print is badly out, then check that you are using the correct template, and check that the page size is set to A4 portrait.
If the print is simply too high/low or left/right then we recommend that you alter the page margins (file…page setup…margins) to correct the position of the print, and save the document with these changes.
Most A4 printers have an accuracy of plus or minus 1mm so you need to design labels with this in mind, try to avoid using borders around the perimeter of the label because any printing inaccuracy will show up.
If the position of the print is getting progressively worse down the page or across the page then it is the label size or the gap between labels that is wrong, so check the size in the template first. If the size is right then you need to increase or decrease the gap.
We are happy to assist customers and generally it just takes about 3 minutes on the phone to sort things out.
Will the labels print on my printer / copier?
We advise that you have a look in the manual for your machine, if you do not have a hard copy to hand then most printer manuals are on the internet. There is often a “labels” setting in the printer software and a few printers have hardware settings as well.
All the materials we supply in A4 sheets are all specifically made for lasers, inkjets and copiers and are standard materials made by UK companies. This means that they have the correct finishes, moisture content, backing papers etc. The labels are also cut on the sheets so that problems are minimised.
Some materials are specifically for laser printers, some are specifically for inkjet printers and some can be used on both. Any restriction of use is clearly shown on the product page where orders can be placed. Metallic and fluorescent finishes do not print on inkjets, and lasers are needed for waterproof print.
No label borders on templates?
If you have downloaded a word template but can not see the label borders it is because you have gridlines turned off in your word program. To turn gridlines on simply select "Design" on the main toolbar, then "Borders" and then "Gridlines". The borders to the labels on the template will then be shown for you.
Delivery
When will my labels arrive?
If your order is urgent we are pleased to let you know exactly when the product will be sent, and we will always try to be as flexible as possible.
All orders of less than 250 sheets placed before 5.00 pm Monday to Friday are despatched same day first class Royal Mail.
All 500 sheet boxes paper products with standard adhesives are normally despatched same or next day via a next day carrier.
All 500 sheet boxes of polyester and polyethylene products are despatched within 5 working days.
Orders for 500 sheet boxes of special adhesive products are despatched same day or within 5 working days depending upon the label size.
Is Delivery included in the price?
All delivery charges are included in the price for UK mainland post codes (except “IV” codes for 500 sheets plus).
For offshore UK post codes orders over 500 sheets are sent via carrier and there is an additional charge.
Is there an express delivery option?
Yes, we offer Royal Mail special delivery 9.00am next day, 1.00pm next day, and 1.00pm Saturday, for all UK postcodes. You need to call us for these options.
Do you supply outside the UK?
Sorry No, we only supply to UK post codes.
Choosing the right label
Do you supply samples?
Yes, we are happy to supply samples and to discuss your needs.
What kinds of adhesive do you supply?
Our standard paper labels have a permanent adhesive, we also supply labels with removable adhesives, freezer adhesives, high tack adhesives and Opaque adhesives on our web site.
More specialised adhesives are available as special products with a 500 sheet minimum.
Which colours do you supply?
We supply White, Red, Blue, Yellow, Green, Silver and Gold in packs of 25, 50 and 100 sheets plus boxes of 500 sheets. See website for the available sizes.
In addition we supply Burnt orange and Fluorescent colours for laser printing only in Red, Green, Lemon, Orange and Magenta all in 500 sheet boxes.
Can I buy special sizes of label?
We have 76 of the most commonly used sizes in stock and the most cost effective way to buy labels is to go for the nearest stock size, these labels are made on large machines in huge quantities and this reduces the price.
We can supply any size of label that will fit onto A4 sheets, but we have found that the economic quantity for customers is 2,500 sheets plus, and this is our minimum.
Label Types
Do you supply labels on rolls?
Sorry No, we specialise in blank A4 sheets of labels for laser and Inkjet printers. We recommend Etiquette.co.uk for rolls of labels and for printed labels.
Do you supply waterproof / weatherproof labels?
Yes, and we like to send out samples for you to print and try.
Do your labels work in a freezer?
We supply labels with a special freezer adhesive that can be applies to products at room temperature or onto frozen products. We are happy to supply samples so you can test them in your freezer before buying.
Do you supply tamper proof labels?
Sorry no, we do not supply these.
How clear are your transparent labels?
Our clear labels are not “frosted” or “translucent” but they are not “Glass clear”, when applied to a white or coloured surface the labels look transparent. We are happy to send some samples for you to try.
Payments and Refunds
Can we have a credit account
We do not run credit accounts for any of our customers. We accept all the main credit and debit cards including Amex, also Paypal, Google Checkout, cheques and BACS payments.
Do you send out pro-forma invoices?
Yes, we are pleased to do this, just phone us.
Do you accept BACS payments?
Yes, we can send you our company details so you can pay via bacs transfer.
How do I get a refund?
We will issue refunds for any products which we can resell, and for faulty products.
If you need a refund, please call us and we will issue a goods return number and you can then return the goods to us. Once we have the unopened goods back at Label Planet we will make a refund for you.
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