Frequently Asked Questions About A4 Labels From Label Planet

Round labels advice and circular labels advice

Below is a list of questions that we frequently receive from customers, along with a brief and (hopefully) helpful answer for each. Use the links at the top of the page to jump to the question (and answer) you are interested in OR scroll down to view all of the questions and answers. If you find that the question you need an answer to isn’t listed here (or if you would like more information or need further assistance), please get in touch with our Customer Service Team and we will do our best to help.

Designing & Printing Labels
Do you print labels for customers?
How do I print my labels?
How do I get the labels to line up properly?
Will my printer / photocopier print labels?
Why can’t I see the outlines of the labels in my template?
Why can’t I edit my template?

Delivery
When will my labels arrive?
Do I have to pay extra for delivery?
Is there an express delivery option?
Do you supply labels outside of the UK?

Choosing the Right Label
Do you supply samples?
What kinds of label materials do you supply?
What kinds of label adhesives do you supply?
What colours do you supply? 
What is the difference between “matt” and “gloss”?
What is the difference between “waterproof” and “splashproof”?
Can I request a bespoke label size / label material combination?

Label Types
Do you supply labels on rolls?
Do you sell Avery labels?

Do you supply waterproof / weatherproof labels?
Do you supply labels for use in a freezer?
Do you supply transparent labels that are COMPLETELY see through?
Do you supply opaque / block out labels?
Do you supply security labels / tamperproof labels?
Do you supply integrated labels?
Do you supply labels on A5/A3/SRA3 (etc) sheets?
Do you supply coloured labels in a specific pantone reference?

Payments and Refunds
What do your prices include?
How does your pricing structure work?
If I find a better price elsewhere will you match that price?
What payment methods are available?
Do you accept purchase orders?
Can I open a credit account/request an invoice?
How do I place an order on behalf of a school?
How do I place an order for delivery to the Republic of Ireland?
How do I request a refund?
What should I do if I’ve ordered the wrong thing?

Designing & Printing Labels
Do you print labels for customers?
No; we have chosen to specialise in supplying blank sheets of A4 labels for customers to print themselves using their own inkjet printer or laser printer at home or at work. If you cannot print your labels yourself, we recommend seeing if someone you know has a printer you could use or visiting a high street printer (best for low to medium quantities). For larger quantities, we recommend contacting Etiquette.co.uk (based in Wrexham) to get a quote for pre-printed labels.

How do I print my labels?
You will need to use a template, which is a file that shows the layout of the labels on your A4 sheet. You can download a template from our Template Section, use a compatible Avery template that is already set up in your software (if one is available), or set up your own template using the measurements from your label sheets. Our templates are either Word templates (for use with word processing software such as Word, Pages, LibreOffice etc) or PDF templates (for use with graphics packages such as InDesign, Photoshop etc).

We recommend designing the top left label first and then copying and pasting this design into the rest of the labels (this will save you some time and ensures that all of your labels are the same).

Once you have designed your template, you should do a test print onto blank paper and hold this against a sheet of your labels to confirm that the alignment is correct (and make any necessary amendments if it is not). Next you should load your labels into the media bypass tray of your printer (if it has one) and take a look through your printer’s properties to ensure that it is correctly set up for printing onto labels (e.g. it is set to an A4 page size and a specific “Labels” or “Heavy Paper” print setting). You can also consult your printer’s manual to see if it offers specific advice for printing labels using that particular model.

We have also put together a Guide To Designing & Printing Labels, which can be found on our website here.

How do I get the labels to line up properly?
Even if your template appears to be set up perfectly on your screen, you may find that there are slight alignment issues when you print it out. These misalignments are usually caused by the print accuracy of your software and/or printer; every printer varies in its starting print position and accuracy by a few mm and will react to instructions from specific software differently.

If all of the print is sitting too high/low/left/right (by the same amount), you can correct this by increasing or decreasing the top and left page margins as necessary. If the alignment gets progressively worse as you go down or across the page, your printer may be set to a page size other than A4 or your template may have altered slightly as you have added content.

If you are struggling to correct a particular issue, get in touch with our Customer Service Team and we’ll be happy to help. You may also want to take a look at our list of Top Tips and our Troubleshooting Guide.

Will my printer / photocopier print labels?
If you are not sure if your printer can handle labels, we recommend consulting your printer’s manual, which will list the types and weights of materials that your printer can successfully process. Most printers will also include settings and features that are designed to improve the print quality and accuracy of alignment that your printer can achieve so you should make sure that you set up your printer correctly to improve the result you get when you press print.

In particular, you should load your labels narrow edge leading (portrait) into the media bypass tray (providing your printer has one) and go through your printer’s properties to check that the page size is set to A4, that you have selected a specific “Labels” or “Heavy Paper” print setting, that no scaling options (such as “Fit To Page”) are selected, and that no options such as “Ignore Printer Settings” or “Use Driver Settings” are selected.

All of our label products are made with materials that are suitable for use with standard desktop printers; they are also cut to specific shapes, sizes, and layouts that help to avoid the problem of labels separating and jamming in printers.

Some materials are designed specifically for use with laser printers only or inkjet printers only, while others can be used with either. The printer compatibility of all of our label materials is clearly indicated on our range pages, product pages, and product packaging. You should NEVER try to print inkjet labels with a laser printer or laser labels with an inkjet printer – at best you will end up with extremely low quality print that flakes away or smears but at worse you may end up damaging your printer. If you want to create waterproof labels you will need to use a laser printer as inkjet inks are usually water-based, which means they will smudge or run if they come into contact with water (or are handled a lot).

We don’t recommend any specific printer models (you should choose one that suits your individual needs and budget) but we do have three top tips:

  • We recommend OKI & HP printers as they tend to handle different materials (and high volumes) very efficiently.
  • Choose a dedicated printer (with a media bypass tray) rather than an “All-In-One” machine; the latter are designed to do several tasks to an okay standard (and may not be able to print labels at all), while a dedicated printer will do one specific task (printing) to an excellent standard – they will also offer a better range of settings and features to give you greater control over the accuracy and print quality that you can achieve.
  • Choose a printer with a duty cycle that exceeds the usage you actually need; the duty cycle describes the number of sheets that a printer can print to a consistent quality within a specific time frame (usually a month).

Why can’t I see the outlines of the labels in my template?
If you cannot see label borders in your Word template Table Gridlines are turned off. To turn Table Gridlines on; left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines” (Word 2007 onwards, Word For Mac 2016); alternatively, select the “Table Layout” tab, and click “Gridlines” (Word For Mac 2011).

Why can’t I edit my template?
If you cannot edit a template that you have download from our website, the template may have been temporarily locked; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and start adding your design(s).

Delivery
When will my labels arrive?
If your order is urgent, our Customer Service Team is on hand (Monday to Friday, 9am to 5pm) to provide you with despatch and delivery estimates and to help you choose the best shipping option to make sure your labels arrive before your deadline. 

  • Small orders (25-200 sheets) are despatched same day via Royal Mail’s first class service (up to 4:30pm, Monday-Friday), with options to upgrade to guaranteed next day delivery available online or by phone.
  • Medium orders of stocked items (250-475 sheets) are despatched same day via next (working) day carrier service (up to 3pm, Monday-Friday) with some timed delivery services available to request by phone.
  • Large orders and made to order items (500+ sheets) are despatched via next (working) day carrier service (up to 3pm, Monday-Friday) where stock is available; made to order items will be made and despatched within five working days (standard paper products usually despatch much sooner).

Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions will be despatched on a 2-3 day carrier service (up to 3pm, Monday-Friday).
You can find more despatch and delivery information on our Delivery Pages.

Do I have to pay extra for delivery?
Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; contact our Customer Service Team for more information or to request a special delivery option.

Is there an express delivery option?
Yes! We have a variety of options to choose from; these special delivery options have an additional shipping charge, which is the fee that we pay to the Royal Mail/our carrier service provider. These options include Royal Mail special deliveries (1pm, 9am, Saturday) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon). Only small orders can be upgraded to a next (working) day delivery option online – all other orders and special delivery options must be upgraded or requested by phone.

Do you supply labels outside of the UK?
No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to the destination of your choice.

Choosing the right label
Do you supply samples?
Yes! We run a free sample request service so you can test a few different label options to make sure that they are the right product for your particular label application. You can request a sample by filling in our online Sample Request form or by getting in touch with our Customer Service Team.

What kinds of label materials do you supply?
Our labels are made of paper materials or “plastic” materials, such as polyester, polyethylene, and vinyl. Our paper labels are ideal for a wide variety of standard label applications, while our polyester, polyethylene, and vinyl products are perfect for more challenging label applications, such as long life tracking labels or outdoor labels where the label needs to be durable and waterproof. You can view all of our different label materials on our List Of All Labels page.

What kinds of label adhesives do you supply?
All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a variety of adhesive options, including permanent and removable adhesives in a range of adhesive strengths, along with a number of “special” adhesives, each of which has been designed for a specific type of label application:

  • Permanent adhesives; create a strong adhesive bond that prevents labels from being removed easily.
    Choose from: Mega Tack Permanent, High Tack Permanent, Standard Permanent
  • Removable adhesives; create a good adhesive bond and allow labels to be removed cleanly (without leaving behind adhesive residue) once they are no longer needed.
    Choose from: Standard Removable, Super Removable
  • Special adhesives; designed to work in a specific label application or environment that other standard adhesives are unable to cope with effectively.
    Choose from: Deep Freeze Adhesive, Marine Adhesive, Opaque Adhesive, VOID Adhesive

You can view all of our adhesive options, along with a brief description of each, on our List Of All Adhesives page.

What colours do you supply? 
Choose from the following coloured paper product ranges:

  • Pastel coloured labels; suitable for laser printers and inkjet printers or for handwriting, available with a permanent adhesive or a removable adhesive.
    Colours include: Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink
  • Fluorescent coloured labels; suitable for laser printers or for handwriting.
    Colours include: Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)
  • Metallic paper labels; suitable for laser printers or for handwriting.
    Colours include: Gold, Silver
  • Kraft paper labels; suitable for laser printers and inkjet printers or for handwriting.

Find all of our coloured labels on our List of All Colours page; we also supply a silver polyester label and a range of white labels.

What is the difference between “matt” and “gloss”?
These are terms for the “finish” of our label materials; the finish of a material refers to the qualities and properties of that material’s surface, such as its appearance and texture. Matt and gloss describe the shine of a material’s surface, with matt being used for materials that have a dull, non-shiny finish and gloss being used for materials that have a bright, shiny finish.
We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.

What is the difference between “waterproof” and “splashproof”?
Our polyester and polyethylene labels (and vinyl security labels) are all waterproof, which means that they can be exposed to or immersed in water without being damaged. Our “splashproof” labels are paper labels, which means that they will be damaged by exposure to or immersion in water BUT they have a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (hence “splashproof”), which allows them to be wiped clean and dry if they get slightly wet. This makes them an ideal substitute if you want your labels to have some protection against water but your budget doesn’t quite stretch to a fully waterproof solution.

Can I request a bespoke label size / label material combination?
No – we don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative (or that we have a larger size that you can cut down). You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You may want to try using our Label Finder or you can always give us a call to discuss your requirements in more detail.
Please note that our label sizes are “standard” sizes that fit economically onto an A4 sheet with as little waste as possible – this makes them the most cost-effective sizes to produce and allows us to supply our products to customers at better prices. In certain cases, we may consider quotes for bespoke orders but ONLY for customers who demonstrate serious intent for orders of 10,000 sheets or more.

Label Types
Do you supply labels on rolls?
We have chosen to specialise in blank A4 sheets of labels for use with desktop printers, which means that we do not supply labels on rolls. We recommend Etiquette.co.uk if you need rolls of labels or printed labels.

Do you sell Avery labels?
No. All of our label products are manufactured independently in the UK, which means we do not sell any particular brand of label. We do, however, sell a number of label sizes that use the same layout as Avery products, which means they are compatible with Avery labels and you can use an existing Avery template to print onto labels that you have purchased from us (for example, if you have previously bought Avery labels and have a template set up, you can purchase compatible labels from us and continue to use your existing template).

All of the Label Planet products that are the same size and layout as an Avery product (or products) will have their compatible Avery code(s) listed along with their Label Planet code – on the product page, range page, and template page for that particular item. This means you can easily identify which Label Planet products are compatible with your Avery labels or template (and purchase the correct labels) or find out which code you need to use to bring up a built in Avery template that you can use to print your Label Planet labels.

We have also created two pages to help our customers identify which Label Planet products are the same as their Avery labels or template (List of Avery Codes with Compatible Label Planet Sizes) and which Avery template code will work with their Label Planet labels (List of Label Planet Sizes with Compatible Avery Codes).

If you have an Avery code but cannot find a compatible Label Planet product then it is likely that we don’t offer that particular size. You may wish to try using our Label Finder or “Search By Width” and “Search By Height” pages to see if we offer a similar label size that will work for you instead.

If you have bought Label Planet labels but they don’t have an Avery code listed, it is likely that Avery don’t make labels in that particular size. While Avery is a popular brand, many customers find that they simply don’t offer the same range of sizes and materials as other companies (such as Label Planet!). If you need a template – don’t worry! We have created Word templates and PDF templates for all of our label sizes so you don’t need to rely on Avery templates to print your labels. You can find the right template by visiting our Template Section or by clicking on the purple “Label Templates & Printing Information” link on the product page of the labels you have bought from Label Planet.

Do you supply waterproof / weatherproof labels?
Yes! We have a range of polyester and polyethylene labels, which are durable waterproof labels that are suitable for indoor and outdoor use. Our MWP and MWPE labels also have a Marine Standard Adhesive, which has been designed specifically for outdoor use. If you need a more cost effective option or don’t need a fully waterproof solution, you could try our “Splashproof” options (GW and SG), which are paper labels with a gloss or semi-gloss coating that offers limited protection against water damage, so they can be wiped clean and dry if they are lightly splashed.
Please note that our waterproof/weatherproof/splashproof label ranges are designed for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).

Do you supply labels for use in a freezer?
Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C. These paper labels are ideal for labelling food products that will be stored in a freezer, as well as medical and research samples. We are happy to supply samples so you can test them in your particular label application before placing an order.
Please note that these are paper labels, which means that they may wrinkle or crease slightly if they are exposed to condensation. We do not supply waterproof freezer labels, which would require the use of more expensive materials and would prevent them from being a cost-effective option for the majority of our customers.
We recommend that you handwrite these labels or use a laser printer; this is because laser printers produce waterproof print, while inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot. 

Do you supply transparent labels that are COMPLETELY see through?
Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; they are made with an adhesive, which means they may trap tiny particles of dust and air as they are applied, preventing them from being completely transparent – especially when applied to glass. We are happy to send samples so that you can determine if our labels are suitable for your requirements.
If you need something that IS completely transparent, we recommend looking at “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.

Do you supply opaque / blockout labels?
Yes; our opaque label range has been designed specifically for label applications where you need to cover up existing print and/or designs – whether you need to cover up a mistake, want to recycle packaging, need to update some details, or simply want a completely blank background for your label design to sit on. These labels are a made to order item, which means they have a minimum order quantity of 500 sheets and take up to five working days for despatch.
If you don’t need that many labels or if you need a quicker solution, you could try layering standard paper labels, choosing one of our thicker materials (e.g. polyester/polyethylene), or using our metallic paper labels, which also have an opaque finish.

Do you supply security labels / tamperproof labels?
We have TWO tamperproof label products, which are designed to increase the security of labelled items by providing visual evidence of tampering. Our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels will fragment into tiny pieces if someone tries to remove a label (preventing the label from being removed in its entirety).

Do you supply integrated labels?
Integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper. They are commonly used in the delivery of products or services to allow different documentation to be combined on a single sheet; for example, any combination of any of the following can be printed onto one sheet: address labels, return address labels, invoices or receipts, picking sheets/slips, company information etc.

We do not supply integrated label products BUT our LP3/210 label size is an ideal compromise if you don’t want to buy integrated labels. This size is an A4 sheet divided into three labels, which means you can print an invoice or receipt over the top or bottom two labels and use the third to print a picking slip or shipping label. They are popular with customers who trade via the Amazon, EBay, and Play.com platforms and are compatible with the systems used by these platforms to generate order documentation and shipping labels for traders to use when they send their goods out to customers.

Do you supply labels on A5/A3/SRA3 (etc) sheets?
No. All of our labels are manufactured on A4 sheets so that they can be printed by customers using their own desktop inkjet printers or laser printers at home or at work.

Do you supply coloured labels in a specific pantone reference?
Our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service to have labels made in a particular colour. The colour indicators used on our website are for illustration purposes only and are not intended to be an accurate representation of our products; we advise using our free sample request service to ask for a sample of the colour(s) you are interested in to see if they are suitable for your requirements.

Payments and Refunds
What do your prices include?
The prices on our website are “all inclusive” and include both VAT and standard UK delivery. This means that the price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.

How does your pricing structure work?
We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. This allows trade customers to take advantage of our price breaks when they order in bulk BUT also means customers who order small amounts on a frequent basis have the option to save themselves some money by ordering larger amounts on a less frequent basis.
Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.

If I find a better price elsewhere will you match that price?
No. We do not offer any price matching services. If you find similar labels elsewhere for a cheaper price, it is up to you to decide which company you order from (and it is up to you to decide if another company offers a product that is suitable for your requirements and provides customer service levels that you are happy with).
Please note that our sister company Madebuy sells genuine Label Planet products via Amazon and EBay and, while our pricing systems are pretty even, you may find that some items have slightly different overall prices; if this is the case you will need to decide if you want to order from Label Planet or Madebuy (we do not offer a price matching service across the two companies).  

What payment methods are available?
We try to give our customers as many options as possible so that you should always be able to pay in a way that is convenient to you – although the payment methods available will vary slightly depending on HOW you choose to order:
Ordering Online: pay by credit card/debit card or use a PayPal account.
Ordering By Phone: pay by credit card/debit card.
Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
Please note that we can send PayPal payment requests if you let us know that you would prefer to make payment in this way.

Do you accept purchase orders?
Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.

Can I open a credit account/request an invoice?
No; as the majority of our sales are online, we operate on a “payment with order” system and so do not offer credit accounts or an invoicing system. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
Please note that if you request a Proforma Invoice you are responsible for making sure that payment is made and we will NOT despatch your order until we have received payment (or proof that a BACS payment has been scheduled).
Our ONE exception is Local Education Authority Schools who may request a 30-Day School Invoice (see below).

How do I place an order on behalf of a school?
You can order via our website or over the phone but if you cannot order in this way (for example, if you need to submit orders via the Finance Department) you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment.
Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for making payment.

How do I place an order for delivery to the Republic of Ireland?
We do accept orders from the Republic of Ireland but you will need to place your order by phone so that we can determine the best shipping option for the specific items and quantities you wish to purchase and give you a quote.
If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.

How do I request a refund?
Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund (if you ordered online, the refund will automatically go back to the card or account you used when placing your order).
Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you are able to return. 

What should I do if I’ve ordered the wrong thing?
If you have not received confirmation that your order has been despatched, get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you. This will be completely free of charge UNLESS the correct items are a different price to those you ordered initially (in which case, we will need to take an additional payment when you contact us to request replacements/issue a refund when your incorrect goods arrive back with us). This option means that you will need to wait for your returned goods to arrive with us AND for the replacements to be despatched to you, so we don’t advise requesting this option if you have a deadline to meet.
Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.