Archive for the ‘News’ Category

Happy New Year From Label Planet (Featuring A Quick Despatch And Delivery Update)

Wednesday, January 2nd, 2019

Welcome Back To The Label Planet Blog!

We hope you had a wonderful time celebrating the New Year (hopefully your New Year’s Resolution just so happens to be ordering more labels). Here’s a quick update on our current despatch and delivery leadtimes.

We’re working our way through the emails and online orders that we received during our Winter Break. We are prioritising the despatch and delivery of orders (anything placed after 3pm on Friday 21st December).

To find out more about existing orders (placed in 2018) or orders you would like to place now, please consult the despatch and delivery FAQs below. If you can’t find the answer you need, please email our Customer Service Team via info@labelplanet.co.uk and we’ll do our best to respond as quickly as possible.

despatch and delivery

I Haven’t Received My Order

If your order despatched on or before Friday 21st December, you should have received a confirmation email. If you ordered by phone, our Customer Service Team will have indicated when your order would be despatched.

Small orders (fewer than 200 sheets) despatch via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service and is subject to delays over the Christmas period. Usually, we allow FIVE working days for delivery; we would therefore advise waiting to see if your order is delivered this week. If it does not arrive, please contact our Customer Service Team.

If you upgraded to a guaranteed next day delivery option, your order should have been delivered by now. Please contact our Customer Service Team so that we can investigate further.

Large orders (250+ sheets) despatch via next working day courier – where stock is available. If your order was despatched, it should have arrived by now. If you ordered made to order items (those with a 500 sheet minimum) or if the items you ordered were out of stock, your order will be scheduled for manufacture and despatch this week. We will do our best to process these orders as quickly as possible; if you need your order urgently, please contact our Customer Service Team so that we can confirm the status of your order.

If you have not received an email confirmation from us, then your order is most likely awaiting processing; we are aiming to have all existing orders processed by tomorrow at the very latest.

If you haven’t received ANY emails from us, you may have provided an incorrect email address, our emails may be in your spam folder, or there may have been a problem with your order. Please contact our Customer Service Team for further assistance.

I Haven’t Received A Response To My Email Yet

Our office was closed during our Winter Break and so no members of staff were available to respond to correspondence received during this time. We will do our best to respond to all messages this week.

If I Order Labels From You Today When Will They Be Despatched (& Delivered)?

Despatch and delivery will depend on the specific items and quantities you order (along with stock availability). Where stock is available, the following despatch and delivery items apply.

Small Orders (fewer than 200 sheets): despatch today (up to 4:30pm) via Royal Mail’s first class service. Items MAY arrive tomorrow but can take up to five working days to arrive.

Large Orders (more than 200 sheets): despatch today (up to 3pm) via next working day courier. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via TWO-working day carrier.

Where stock is NOT available, your items will be made to order and then despatched via next working day courier; this can take up to five working days. If you need your labels urgently, please contact our Customer Service Team so we can advise of the leadtime for your items.

What To Do If You Have Questions Not Answered By The FAQs Listed Here

If you have a question about despatch and delivery that we’ve not answered here – about an order you’ve already placed or an order that you are about to placed – please get in touch with our Customer Service Team. You can send an email to info@labelplanet.co.uk or give us a call on 01270 668076. Our office hours are 9am-5pm, Monday to Friday. We will do our best to respond to all enquiries as quickly as possible.

We Wish You A Very Merry Christmas & A Spectacular New Year

Friday, December 21st, 2018

Today is our last day in the office for 2018 and we’ve had a brilliant year – with the Label Planet universe getting a little big bigger and brighter with a huge selection of new label sizes and material combinations added to our range. We’ve got a few new projects up our sleeves that we’re really excited about and hope to introduce to customers in the new year.

For now, we’d like to say a big THANK YOU to all of our wonderful customers who have been busy buying labels, requesting samples, and downloading label templates from us over the last twelve months. Your support has helped us have a really great year – and we hope to see you again in the new year!

We close at 5pm this afternoon and will re-open at 9am on Wednesday 2nd January 2019!

We hope your Christmas Break proves to be a truly wonderful time of the year – filled with fun and family.

happy christmas from label planet

Have A Happy Christmas & A Wonderful New Year.

See You Soon – In 2019!

It’s Your Last Chance To Order Christmas Labels For Delivery Before Christmas!

Wednesday, December 19th, 2018

We’ll be closing for our usual Christmas break on Friday. Here’s the despatch & delivery information you’ll need if you want to place a last minute order of Christmas labels (for delivery before Christmas.

Despatch and delivery of Christmas labels

Christmas Labels – Opening Hours & Contact Information

We will be open all this week until 5pm on Friday 21st December.

Our office hours are 9am to 5pm and you can contact our Customer Service Team by email (info@labelplanet.co.uk) or phone (01270 668076).

Christmas Labels – Stock Availability & Despatch Estimates

Stocked items (25 sheet minimum) are available for same day despatch.

If you order 500+ sheets of a stocked item, same day despatch will rely on stock availability.

Made to order items have a 500 sheet minimum order quantity. Our manufacturing time is currently 5-7 working days, which means that we cannot supply these items before January 2019.

We are able to offer same day despatch on orders placed before 3pm (250-500 sheets) or 4pm (25-225 sheets).

Christmas Labels – Delivery Options

Small orders (25-225 sheets) despatch via Royal Mail’s First Class service.

While Royal Mail AIM to deliver first class items next day, this is not guaranteed and – at this time of year – the service does experience delays. We do NOT recommend relying on standard delivery if you need to receive your order before Christmas.

We offer a special delivery option; this uses Royal Mail’s Special Delivery Guaranteed service, which guarantees delivery by 1pm on the next working day. You can upgrade to this service online or by phone.

Please note that orders to the Republic of Ireland use Royal Mail’s International Standard Service; the last posting date for Christmas Delivery was Tuesday 18th December, which means that these orders will no longer arrive before Christmas.

Large orders (250+ sheets) are despatched via next working day carrier (UK Mainland) or 2 working day carrier (Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands).

Christmas Labels – The Last Posting Dates For 2018

Here are the absolute last posting dates for 2018;

Thursday 20th December: last posting date for…

LARGE ORDERS (250+ sheets) to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands via 2 day working carrier (standard delivery).

Items will arrive on Monday 24th December. Only stocked items will be available for despatch.

SMALL ORDERS (25-225 sheets) to UK addresses (UK Mainland, Islands with UK Postcodes, and Northern Ireland) via Royal Mail’s First Class service (standard delivery).

Items will arrive (hopefully) between Friday 21st December – Monday 24th December. HOWEVER, this is subject to Royal Mail’s service levels and this service is likely to experience delays.

Friday 21st December: last posting date for…

LARGE ORDERS (250+ sheets) to UK Mainland via Next Day Carrier (standard delivery).

Items will arrive on Monday 24th December. Only stocked items will be available for despatch.

SMALL ORDERS (25-225 sheets) to UK addresses (UK Mainland, Islands with UK Postcodes, and Northern Ireland) via Royal Mail’s Special Delivery Guaranteed service (special delivery).

Items will arrive on Monday 24th December. Please note, we also offer a Saturday Special Delivery option; this is only available to request by phone and is a more expensive (and less reliable) option.

If you need to double check that your item will arrive before Christmas – please get in touch with us. If you need to order 500+ sheets, please contact our customer service team BEFORE placing your order so that we can verify if stock is available for Christmas delivery.

Please note: we will continue to accept orders up to 5pm on Friday; orders that cannot be despatched before Christmas will be processed and despatched when we re-open on Wednesday 2nd January.

Avoid A Chaotic Christmas & Order Your Christmas Labels Now! Despatch & Delivery Information For Christmas 2018

Wednesday, November 28th, 2018

With less than a month until Christmas, now is the time to order your Christmas labels. Here is our despatch and delivery information for Christmas 2018.

despatch and delivery from label planet

Despatch & Delivery Of Christmas Labels For December 2018

We will despatch orders (where stock is available) until Friday 21st December when we close for our Christmas Break.

Despatch and delivery times depend on the specific products and quantities you order, whether an item is stocked or made to order, and stock availability.

  • STOCKED ITEMS: 25 sheet packs available for same day despatch from stock (where available). Orders for 500+ sheets are sent from our warehouse; if stock is unavailable, your labels will be made to order.
  • UNSTOCKED ITEMS: these items have a minimum order quantity of 500 sheets and are made to order. They usually take up to five working days for despatch; around Christmas, it takes the full five working days (eventually shifting to 5-7 working days). Get in touch to check on the current lead-time for the specific products and quantities you wish to order.

Small orders (fewer than 250 sheets) despatch via Royal Mail’s first class service. Around 93% arrives next day but items can take five working days to arrive. As first class mail often experiences delays at Christmas, we recommend upgrading to Special Delivery, which guarantees delivery by 1pm on the next working day. There is an additional charge for this service (this is the amount that Royal Mail charge us); upgrade by phone or online.

If you order on a Friday and want Saturday delivery, you will need to upgrade to Saturday Special Delivery – this service can only be requested by phone.

Large orders (250+ sheets) despatch via next working day carrier as standard. Orders for delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2-day working carrier. We have some timed delivery services available; please contact our Customer Service Team to find out more.

Last Posting Dates For December 2018

Here are the LAST POSTING DATES for orders of Christmas labels from Label Planet.

Please note that these despatch dates are dependent on stock availability.

Order Quantity Delivery Address Delivery Service Last Posting Date
250+ sheets Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands 2 Day Carrier

Thursday 20th December

(up to 3pm)

250+ sheets UK Mainland Next Day Carrier

Friday 21st December

(up to 3pm)

25-225 sheets Republic of Ireland

Royal Mail’s International Standard Service

(delays possible)

Tuesday 18th December

(up to 4pm)

25-225 sheets

UK

(UK Mainland, Islands with UK Postcodes, and Northern Ireland)

Royal Mail’s First Class Service

(NOT guaranteed next day – delays possible)

Thursday 20th December

(up to 4pm)

25-225 sheets

UK

(UK Mainland, Islands with UK Postcodes, and Northern Ireland)

Royal Mail’s Special Delivery Guaranteed Service / Saturday Delivery Guaranteed Service *

Friday 21st December

(up to 4pm)

Order Now To Ensure A Chaos-Free Delivery Of Christmas Labels

As ever, our top tips for ordering Christmas labels are to order as soon as possible and to consider upgrading to our special delivery service if you are ordering fewer than 250 sheets.

If you need to order large quantities and/or made to order items, you should definitely order as soon as possible before lead times extend beyond Christmas. You can always contact our Customer Service Team to check on the availability of any items or to request an estimate of the lead time for the items you wish to order.

Remember, you need to leave enough time for your order to be despatched and delivered, to design and print a label template onto your Christmas labels, to stick your Christmas labels onto your items, and then to get your items to where they need to be – all in time for Christmas.

Happy #TowelDay From Label Planet (P.S. Don’t Panic But We’ve Updated Our Privacy Policy Too!) #GDPR

Friday, May 25th, 2018

Today is Towel Day – set up in tribute to Douglas Adams, author of the brilliant Hitchhiker’s Guide To The Galaxy. We hope you’re all having a wonderful time and spending the day knowing exactly where you’ve put your towel.

Don’t Panic – It’s The Label Planet Guide To Finding Out If We’re GDPR Compliant.

It probably hasn’t escaped your notice that today also sees the introduction of the General Data Protection Regulation – or, quite mercifully, GDPR for short.

We’ve always made it a priority to safeguard the privacy and security of our customers’ information. We also made it our policy to use marketing emails and letters sparingly, sending just one or two messages per year to let customers know about new products and services.

Most of the requirements of GDPR were therefore already in place at Label Planet. However, in order to comply fully with the new regulations we have had to document and formalise our processes. This included providing our legal basis for processing your information and updating our Privacy Policy accordingly.

Rather than bombard you with unnecessary emails or leave you with a long-winded blog post to wade through, we’re simply going to leave a link to our Privacy Policy right…

…here: https://www.labelplanet.co.uk/information/privacy-policy.php

So, when you’re ready to order self adhesive labels from us (or request some samples or just get in touch), you can check for yourself what information we collect and how we process that information – and decide if you’re happy to stick with us!

We’re sorry for adding to the cacophony of GDPR-related noise you have endured today (and for the last few weeks). As an apology, please enjoy this picture of our wonderful office dog Harvey.Harvey The Stikins Dog

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

We Wish You All A Very Happy Christmas!

Friday, December 22nd, 2017

It’s our last day here in the Label Planet office and we’d like to start by saying THANK YOU to all of the customers who have bought self adhesive labels from us over the last twelve months.

We’ve had a simply brilliant year and a large part of that is down to our equally brilliant customers! So thank you – we hope you’ll be back to visit in 2018!

We wish you all a Happy Christmas and we hope that your (winter holi)days are both merry and bright.

Merry Christmas To All & To All A Good Night!

Let The Christmas Countdown…Commence!

Wednesday, October 25th, 2017

It is officially TWO MONTHS until Christmas Day, which means that it is time once again to launch our countdown to Christmas by reminding our customers of all the reasons why it’s really important to get your labels ordered EARLY!!

At Label Planet, we highly recommend that ALL of our customers should try to place their label orders as early as possible to help avoid headaches and heartaches as the Christmas season edges closer and closer.

Whether you’re an individual who just needs a few address labels for your Christmas cards, a business with Christmas stock to get packed and/or posted, or you’re hosting a Christmas event – it’s always a good idea to get your labels ordered in plenty of time.

Many people consider ordering labels to be the LAST job on their (Christmas) to-do list, which is fine if you’re really organised and you’ve been planning your Christmas jobs since – well – summer BUT at this time of year it’s worth bearing in mind that it is almost INEVITABLE that pretty much EVERYTHING will take longer than you’d expect.

For example, when you order labels you need to remember that you have to leave enough time for:

  1. Your labels to be despatched from our office or warehouse
  2. Your labels to be delivered to you by Royal Mail or our carrier
  3. You to design your label template
  4. You to PRINT your label template (including time to correct any mishaps that occur along the way)
  5. You to stick your labels onto your items
  6. You to post your items AND for them to be delivered (if you’re trying to send products, cards, or gifts out to arrive at their intended destination BEFORE Christmas).

At this time of year, there are hundreds and thousands of additional items being manufactured and delivered all across the country – meaning it can take longer for items to be made (if you are ordering made to order items) AND for items to be delivered.

So, here at Label Planet we have TWO top tips for ordering your Christmas labels:

  1. ORDER AS EARLY AS YOU CAN
  2. REQUEST AN UPGRADED DELIVERY SERVICE (IF ONE IS AVAILABLE)

While our despatch estimate for made to order items (i.e. labels only available in bulk boxes of 500 sheets) is USUALLY up to five working days, the volume of orders in the lead up to Christmas will push this despatch estimate upwards (usually we see despatch go up to 5-7 working days and possibly even 7-10 working days in December). While we aim to keep our despatch times as low as possible for as long as possible, we do recommend ordering early to avoid disappointment.

If you are ordering smaller quantities (e.g. 25-200 sheets), we highly recommend upgrading to our next working day delivery service – especially once we get into November and December when the Royal Mail experience a much higher volume of items, which can lead to delays with their first class service (our standard delivery service for small orders).

We do also have some timed delivery services available for items that are sent via next working day carrier service (this applies to orders of stocked items of 250+ sheets and orders of bulk boxes of 500 sheets) – to find out what services are available and to request a special delivery option, please contact our Customer Service Team.

As we get closer to Christmas, we’ll be posting those all-important LAST POSTING DATES along with updates about our despatch service level. You can find out more about our Despatch and Delivery Times by visiting our DELIVERY pages and, if you have any questions or queries, you can get in touch with our Customer Service Team by phone or by email.