Archive for the ‘Orders’ Category

A Guide To Ordering Self-Adhesive Labels From Label Planet

Wednesday, January 9th, 2019

At Label Planet, we aim to make it as simple as possible to order the self adhesive labels you need as quickly as possible. You can order online, by phone, email, post, or fax.

order self adhesive labels from label planet

How To Order Self Adhesive Labels Online

Get started on our home page at www.labelplanet.co.uk. Find the adhesive labels you want using our Label Finder, Alphabetical List, Search By links, or enter the product code into the product search bar.

All of our label codes begin with LP – so you know they’re from Label Planet. Each product has its own product page and each product page is listed on a range page. View all of our range pages on our List Of All Labels page.

On the product page, select the quantity you need and add your items to the basket. To order coloured labels or fluorescent labels, you will also need to select a colour.

Checkout and provide a billing address, delivery address (if different from your billing address), and contact details. Please note, if you are paying with a credit/debit card, your billing address MUST match your registered card address.

If you are ordering fewer than 250 sheets you can now upgrade to special delivery, which guarantees next day delivery.

Finally, make a payment; pay using a debit/credit card or a PayPal account. Once you have confirmed your payment details, you must confirm your order details to complete the checkout process.

You should now receive two emails; one confirms we have successfully received your order and the other is from one of our payment gateway providers (SagePay and PayPal) to confirm your payment was successful.

As soon as we process your order for despatch (or manufacture and despatch *), you will receive a third confirmation email.

* Stocked items have a minimum order quantity of 25 sheets. Made to order items have a minimum order quantity of 500 sheets; items are made on a rotational schedule and so take up to five working days for despatch. Standard paper labels tend to despatch much sooner.

How To Order Self Adhesive Labels By Phone

Our Customer Service Team is on hand to take orders by phone Monday – Friday, 9am – 5pm. Let us know the products and quantities you wish to order, along with your delivery information. We can accept payment by debit or credit card. If you do not have access to a payment card, you can request a Proforma Invoice against which you (or your Finance Department) can make payment by credit/debit card, BACS transfer, or cheque.

Please note: we do not offer credit accounts. We operate on a payment with order basis and will not despatch goods until payment has been made (or you provide proof that a BACS transfer has been scheduled). The one exception is Local Education Authority schools, see below.

How To Order Self Adhesive Labels By Email/Fax

You can order by email – and, yes, even by fax. Send an Official Purchase Order (or the details of your order and your delivery information) to us by email or by fax and we’ll send you a Proforma Invoice against which you can make payment by credit/debit card, BACS transfer, or cheque. As noted above, we will not despatch your order until we have received payment.

If you are a Local Education Authority school, you may request a School Invoice; this gives you 30 days for payment. You must send us an official School Purchase Order OR your order details on official school letterhead, signed by the individual responsible for making payment.

How To Order Self Adhesive Labels By Post

Yes, we do accept orders by post. Send us an official purchase order or pop your order (and delivery) details into a note and post it to us – along with a cheque or postal order for payment – at Label Planet, Unit 2 Alvaston Business Park, Middlewich Road, Nantwich, Cheshire, CW5 6PF. Cheques should be made payable to “Label Planet Ltd”.

Please note that you will need to leave plenty of time for your order to arrive with us and for us to despatch your order back to you.

Get In Touch For Help & Assistance With Any Order Of Self Adhesive Labels From Label Planet

If you need any further help or advice on how to go about ordering self adhesive labels from Label Planet, simply get in touch with our Customer Service Team. You can send us an email at any time or call us during office hours (Monday to Friday, 9am-5pm); we do our best to respond to all enquiries as quickly as possible.

You’ll also find plenty of help and advice on our website. Take a look at our FAQs on Designing & Printing Labels, Despatch & Delivery Info, Choosing The Right Labels, Product Information, and Payment & Ordering Information. You’ll also find plenty of helpful extras in our Help Section, including free label templates (in Word & PDF formats), our free sample request service, guides on how to design and print your own self adhesive labels, as well as our handy troubleshooting guide to get you out of trouble if you need it!

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

Schools – Have You Got Your #backtoschool Labels Ordered Yet?

Wednesday, August 23rd, 2017

With GCSE Results Day taking place tomorrow, there can be little doubt that the new school year is upon us and school staff across the country will be working hard to make sure all their preparations are in place for the new term.

While ordering labels might not be at the top of your to-do list (in fact, it’s probably more likely at the bottom – if it’s on your list at all), like many things it’s a small job that can help to make a big difference – especially when it comes to getting a lot of things (including a lot of children) organised.

At Label Planet, we offer a wide range of label products that can be used for all kinds of school applications including;

  • Target Setting & Assessment Labels
  • Marking & Feedback Labels
  • Lesson Planning Labels
  • Pastoral Care Labels
  • General School Administration Labels

We aim to stock as many of our most popular products as possible so that the items you need are ready and available for same day despatch from stock. We supply our labels in packs of 25 sheets or in bulk boxes of 500 sheets and you can order online, by phone, or by email/fax. If you do not have a debit or credit card for payment, you can request a proforma invoice (to make payment via BACS transfer etc). We also offer Local Education Authority schools the option of requesting a School Invoice, which gives you 30 days for payment (to request a School Invoice, you simply need to fax or email an official purchase order to us – or send us the details of your order on official school letterhead, along with the signature of the individual responsible for payment).

All of our products are supplied as blank labels on A4 sheets and have been designed specifically for use with standard desktop inkjet printers and laser printers – they are also suitable for handwriting. We supply label templates for all of our label sizes and these can be downloaded from our website completely free of charge.

If you need any help and advice on how to order school labels, please contact our Customer Service Team who will be happy to help, whether you need information about prices and payments, despatch and delivery, or you have any other questions or queries.

We have created a dedicated Schools Section on our site with more information about how labels can be used in a school environment or you can simply browse through our website to find out more about all of the self-adhesive labels available from Label Planet.

Last Orders (Of Labels) Please!

Monday, December 19th, 2016

Christmas is undoubtedly here and while we hope that all of our customers have had a couple of busy yet brilliantly successful weeks (or months) getting things done in time for Christmas, we know that, unfortunately, things don’t always go to plan – so if you find that you need a last minute order of labels, read on for our (Last Minute) Despatch & Delivery information.

We will be processing and despatching orders Monday to Thursday this week, as follows:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Orders accepted up to: 4:30pm on Thursday (22nd December)
Despatched via: Royal Mail’s first class service
LAST ORDERS FOR CHRISTMAS DELIVERY: the last recommended posting date is WEDNESDAY 21ST DECEMBER.

You MUST bear in mind that the reliability of this service will be lower than usual due to the amount of items being despatched at this time of year. We STRONGLY recommending upgrading your order to guaranteed next day delivery (available online or by phone) if you must receive your labels before Christmas. The last posting date for Royal Mail’s guaranteed next day delivery is THURSDAY 22ND DECEMBER.

Medium Orders (250-475 sheets):
Orders accepted up to: 3pm on Thursday (22nd December)
Despatched via: next day carrier service
LAST ORDERS FOR CHRISTMAS DELIVERY: we must receive your order by 3pm on THURSDAY 22ND DECEMBER.

Large Orders (500+ sheets):
Orders accepted up to: 3pm on Thursday (22nd December)
Despatched via: next day carrier service
LAST ORDERS FOR CHRISTMAS DELIVERY: we must receive your order by 3pm on THURSDAY 22ND DECEMBER.
Please note: we will only be able to despatch large orders where stock is available and so we would recommend that if you need to order a large quantity of labels AND receive them before Christmas you should contact us BEFORE placing your order so that we can confirm if the items are in stock and available to fulfil your order.

NON-STOCKED & MADE TO ORDER ITEMS:
These items have a minimum order quantity of 500 sheets listed on our website and are usually made to order items; due to the extension in manufacturing times at this time of year, we will NOT be able to despatch any non-stocked or made to order items before 2017.

If you aren’t sure whether or not the labels you want to order are available for despatch AND delivery before Christmas then you should get in touch with us BEFORE placing your order so we can discuss your requirements and confirm the despatch/delivery estimate for those specific items.

If you don’t mind when your labels arrive, you can order at any time before 4:30pm on Thursday OR you can place an order over the Christmas break – when things are a little bit “quieter”! Any orders we receive after 4:30pm on Thursday will be processed and despatched when we return from our Christmas break on January 3rd 2017.

If you have any questions or queries about ordering labels BEFORE Christmas, please contact our Customer Service Team as soon as possible; alternatively, you can simply send us an email over the Christmas break and we’ll get back to you as soon as we can once we return in the new year.

FAQ: How Do I Find Out What Your Labels Cost?

Thursday, October 6th, 2016

All of the prices for our labels are listed on our website and we’ve tried to set things up so that it’s as simple and straightforward as possible to find out how much a particular label costs (and to buy!).

Firstly, we’ve taken the decision to make sure that all of the prices are on our website are ALL-INCLUSIVE; every price includes both VAT and standard UK delivery, which means that the price you see is the price you pay (and you won’t get a nasty shock at the end of the checkout process).

The only time you would need to pay more is if you require non-standard UK delivery.

We offer a range of upgraded delivery options, which do carry an additional shipping charge – this is the amount that the Royal Mail or our carrier service charges us. You will also need to pay extra if you require delivery to the Republic of Ireland or if you are ordering 500+ sheets for delivery to a non-UK Mainland address (e.g. Northern Ireland or Islands With UK Postcodes/Extended Postcodes) via carrier.

For any questions or queries about non-standard delivery options – or to place an order with one of these delivery options – please contact our Customer Service Team who will be happy to help.

Next, we’ve created a price break system, which means that if you are ordering larger quantities, the price per unit is much less than if you order smaller quantities. Our price break levels are indicated on the product page for each label product that we sell, so all you need to do is select the quantity that you need (or that best suits your budget) and add it to your basket.

Our products are grouped onto “Range Pages”; each product type that we supply has its own range page, which provides more information about each product range (including material specifications, common uses etc) along with a complete list of all of the label sizes available for that particular material. You simply click on the image of the product you are interested in to view the product page and price list for that product.

If you are struggling to find a price for a particular product you can always contact our Customer Service team for advice; we also recommend getting in touch if you want to order a mix of colours OR if you have a bit of a shopping list – as we may be able to offer you a slightly better price than if you order online.

Visit our LIST OF ALL LABELS page to view all of the label ranges available from Label Planet and to find out more about (or to buy) a label product within that range; view our Contact Us page for all of our contact information, so you can get in touch with any questions or queries that you might have about our prices, delivery options, and placing orders.

Remember, Remember (It’s) The 5th November (& That Means Christmas Is On The Way)

Thursday, November 5th, 2015

While you might be more concerned about your plans for Bonfire Night (Have you got enough food and drink? What will you wear? Where did you put your woolliest hat/gloves/scarf/wellington boots? Are the pets going to be okay? Where did you put the fireworks/matches/sparklers/emergency bucket of water or – if you’re particularly well organised/adventurous –fire extinguisher?), we hope you’ve got a spare minute or two to think about Christmas(!).

The dark nights have drawn in, Halloween has come and gone, and thoughts are inevitably turning to Christmas – which means that the rush to get everything done on time is also underway.

As the days go by, despatch and delivery estimates will only get longer and longer, which is why we’d like to encourage our customers to get their labels bought nice and early. Many people consider labelling their items to be the last job to do (apart from actually delivering them to where they need to go, of course!), which means that many will leave it to the last moment to order the labels they need – only to find that it’s going to take longer than they thought for the labels to be despatched and delivered (and that’s before you take into account the time you need to get your labels designed, printed, and applied – not to mention any time you need to then send your items on to a store, warehouse, customer, or even the recipient of an extra special gift).

Whether you’re an individual who’s got some creative Christmas projects in mind or a business or organisation with a whole heap of Christmas stock and promotional materials to get sorted, it’s always best to get things done early at this time of the year.

So, if you know that you’re going to need labels in plenty of time for Christmas (especially if you need a lot of labels, made to order items, or simply need to make sure your items have time to get to where they need to go), ordering now will go a long way to making sure that this Christmas is a peaceful one.

If you’re at all concerned about how long it could take for the items you require to be despatched/delivered, please get in touch with us for the most up to date estimates and to discuss the shipping options available.

[And, of course, we hope that – once you’ve got your Christmas label planning sorted or, at the very least, underway – you have a wonderfully spectacular Bonfire Night with plenty of fireworks, food, and fabulous bonfires aflame!]

FAQ – Which Payment Methods Do You Accept?

Thursday, July 16th, 2015

We accept a number of different payment methods to help our customers order and pay for their labels in a way that is most convenient to them.

ORDERING ONLINE:
Customers can order labels online at www.labelplanet.co.uk.

Online payment options include credit/debit cards or Paypal.

ORDERING BY PHONE:
Customers can also order labels over the phone.

Payment can be made over the phone with a credit/debit card.
(sorry, we do not accept American Express)

ORDERING BY PROFORMA INVOICE:
For customers who don’t have a Paypal account or a credit/debit card to make payment OR who need to submit orders via a Finance Department, we are able to issue Proforma Invoices that will allow you to make payment via Bank Transfer or cheque. Simply give us a call to let us know what you want to order and we will email/fax a Proforma Invoice to you (or your Finance Department). Once payment is made, your order will be processed and despatched as usual.

Please note, we do not store credit/debit card details. We supply our products on a Payment With Order basis and do not operate Credit Accounts.

Troubles With A Template, Problems With A Purchase, Or Even If You Just Haven’t A Clue – Get In Touch For A Helping Hand

Tuesday, July 14th, 2015

Here at Label Planet, we aim to provide high quality products AND high quality customer service, so our customers have the best possible experience, from choosing and purchasing their labels right through to designing, printing, and applying their labels.

You can contact our customer service team Monday – Friday, 9am to 5pm, by phone or by email. During our closing times, we encourage customers to email the details of their query or problem, so we can address their issue when the office is next open.

Remember, we’re here to deal with ALL customer issues, including:

CHOOSING YOUR LABELS
Whether you’ve got a specific label in mind and want to know if we can provide it or if you’re right at the beginning and you don’t know which labels to choose, we can help!

We can help you make sure you pick the right label for the job; whether it’s helping you source the label you want, helping you request a sample for you to try out first, or simply talking you through the options available.

ORDERING YOUR LABELS
Customers can order labels through our website or over the phone.

Please get in touch if you have any problems ordering online, if you need to request a proforma invoice, or if you need more information about stock availability, despatch and delivery estimates, or want to upgrade an urgent order to a special delivery option.

DESIGNING & PRINTING YOUR LABELS
We try to support our customers throughout the process of buying labels and, for us, that includes actually using your labels – from designing and printing a template to ensuring your labels do the job they’re meant to.

While we don’t offer a printing service ourselves, we are more than happy to talk to customers who experience problems when they try to print their labels – whether they’re first timers or old hands. Over the years, we’ve helped customers with all kinds of problems and we’ve picked up a trick or two along the way, so if you find that you’re struggling with a template GET IN TOUCH – we might just know the very thing that can solve the issue.

RESOLVING PROBLEMS WITH ORDERS
Of course, we’re also here to deal with any problems that arise with your order.

Whether you want to check when your labels are due to arrive, you’ve ordered the wrong thing or changed your mind, or you need to amend some of the details of your order, we’re here to deal with any and all issues that customers might have with their orders.

So, if something goes wrong and you don’t know what to do – don’t just abandon the task altogether.

Get in touch and we’ll do our best to help find a solution that’s perfect for you.

FAQ – About The Prices On Your Website…

Monday, June 1st, 2015

What do your prices include?
All of the prices on our website include VAT and standard UK delivery.

[Standard UK delivery is via Royal Mail’s first class service (orders under 500 sheets) or next working day carrier (orders of 500 sheets or more)]

How do you choose your prices?
We’re proud to say that we offer prices that sit in the middle of the market – we don’t have the cheapest labels but nor are we the most expensive.

We choose prices that allow our customers to access high quality label products AND customer support at a reasonable and affordable price.

Everything we do is designed to make buying labels from Label Planet as easy and efficient as possible – we keep our prices simple and use all inclusive pricing on our website so you know exactly what you’ll need to pay without having to go all the way through the checkout to see your final (and actual) order total.

What if I want to upgrade the shipping on my order?
If you want to opt for one of our guaranteed shipping options, you will need to pay an extra shipping cost.

Shipping costs are applied based on the overall weight of your order; for smaller orders, a next working day shipping option will be offered as you go through the checkout, while larger orders (500+ sheets) will be automatically placed on a next working day carrier service.

We do have additional shipping options for especially urgent orders (e.g. Saturday Delivery, AM Delivery for 500+ sheets); to discuss or choose one of these shipping options, you will need to give us a call and we can provide you with the best shipping options and quotes for your particular needs.

Our shipping costs are those that the Royal Mail and carrier services charge us – we don’t add on anything extra for ourselves.

Do you do trade prices?
No.

Our prices are the same for everyone.

However, we do have “price breaks”; the more you order, the better the price per unit becomes – which is a great benefit for trade customers who tend to purchase in much higher quantities than individuals buying for personal use or one-off projects.

I’m buying a number of different items – is there anyway to get a better price than those on your website?
If you are ordering a bit of a mixed bag, the best thing to do is to get in touch with us and place your order by phone.

We are able to offer prorata prices in SOME CASES:

  • If you are ordering a number of items from within ONE range of products.
  • If you need an order quantity that falls between our existing price breaks.

Simply get in touch with us and we can give you a quote for the particular items and quantities you are interested in. You can pay for phone orders using a credit/debit card or by requesting a proforma invoice so you can make payment via bank transfer or cheque.

[Please note, we cannot offer prorata prices on labels from different product ranges nor can we split packs and/or boxes into smaller quantities or mix and match different items within a pack or box.]

I’ve got a quote from another supplier that’s cheaper than your prices, can you match/better their offer?
No.

If you have a better quote from another supplier, you have the choice of purchasing from them or from us.

However, you will need to bear in mind that the labels you purchase from another supplier may not be of the same quality or materials as those supplied by Label Planet. You may also find that they do not supply the same customer support that we provide to all of our customers.

We do have a sister company selling genuine Label Planet products on Amazon and Ebay. Madebuy offer a range of our products in a range of pack sizes and, while our prices are roughly equal, you may find that their overall price on some items is cheaper. We do not offer any price matching service for prices that you find through Madebuy – so it is up to you to decide if you wish to order with Label Planet or with Madebuy.

Are there any offers or discounts running at the moment?
Yes!

Currently we are running a mix and match pricing offer on our coloured labels (find out more here).

Any offers or discounts that we offer are advertised on our social media pages (Facebook, Twitter, Google+), our blog pages, and are usually announced to existing customers via email.

Can I have a discount because…?
Customers come to us with all sorts of reasons as to why they should be given a discount.

Currently, the ONLY cases where we will consider offering a discount is to registered charities, who can get in touch with us by phone or email to let us know what they need.

While we do not offer discounts on the basis of repeat custom, we would advise repeat customers that they can save themselves some money by considering purchasing labels in higher quantities to take advantage of our price breaks. We will also email our existing customers with details of any offers or discounts that we choose to run, so they won’t miss out.

It’s All About The Paperwork

Thursday, May 21st, 2015

When you’re ordering things online it’s always best to keep your paperwork in order, which is why we send out documentation with EVERY order we despatch. All of our paperwork has a box in the top right corner to indicate the TYPE of documentation you have received and the date of issue.

Here’s a short list of the paperwork we send out:

  • VAT Receipt

All completed orders will have a VAT Receipt.
If your invoice and delivery address are the same, the VAT receipt will be packed with your order (with orders despatched in C4 envelopes using the VAT Receipt to display the address for delivery).
If you have separate invoice and delivery addresses, your goods will be despatched to your delivery address and your VAT Receipt will be despatched separately in the post (unless you request otherwise).
For orders of 500+ sheets that are made to order or despatched from our warehouse, your VAT Receipt will be despatched in the post.

Each VAT Receipt contains:
– [Invoice] Address
– Date of Issue
– Purchase Order (where you provide one)
– Order Reference Number (our reference for your order)
– Price (including the amount of VAT paid)
– Items and Quantities Ordered (including the product code of each item, a short description of each item, quantity of each item, and price of each item)
– Shipping (where special delivery is chosen; includes a description of the delivery service chosen and the price)
– Discount (where an order has been granted a discount; includes a description of the level of discount awarded and the amount discounted)
– Label Planet Contact/Company Information (so you have all the information you need to get in touch with us)
[Copy invoices will be marked as such in the box in the top right corner of the document]
[Where a customer has provided their VAT number and VAT has been removed from their order, a non-VAT receipt will be issued which displays the customer’s VAT number and the cost of their order]

  • Delivery Note

Where a completed order has a separate invoice and delivery address, a Delivery Note will be supplied with the goods when they are despatched from our office.

Each Delivery Note contains:
– Delivery Address
– Date of Issue
– Purchase Order (where you provide one)
– Order Reference Number (our reference for your order)
– Items and Quantities Ordered (including the product code of each item, a short description of each item, and quantity of each item)
– Shipping (where special delivery is chosen; includes a description of the delivery service chosen)
– Discount (where an order has been granted a discount; includes a description of the level of discount awarded)

  • Proforma Invoice

If a customer doesn’t have a credit/debit card or Paypal account to make payment, if they prefer to pay by bank transfer or cheque, or if they have to submit orders via their Finance Department, we will issue a proforma invoice.

Each Proforma Invoice contains:
– [Invoice] Address
– Date of Issue
– Purchase Order (where you provide one)
– Order Reference Number (our reference for your order)
– Terms of Payment (we operate on a payment with order basis; we do not despatch orders until payment has been made)
– Bank Details (our bank details for BACS payments)
– Price (including the amount of VAT paid)
– Items and Quantities Ordered (including the product code of each item, a short description of each item, quantity of each item, and price of each item)
– Shipping (where special delivery is chosen; includes a description of the delivery service chosen and the price)
– Discount (where an order has been granted a discount; includes a description of the level of discount awarded and the amount discounted)

  • School [VAT] Invoice

We offer Local Education Authority Schools the option to order items on a 30 Day Invoice. This option is ONLY available to schools; to request their invoice, the school must submit their order details by email or fax either in the form of an official purchase order or in a document using the school’s letterhead, along with the signature of the person responsible for payment. The school invoice will be despatched along with the goods or (where 500+ sheets are ordered) despatched in the post.

Each School Invoice contains:
– [Invoice] Address
– Date of Issue
– Purchase Order (where you provide one)
– Order Reference Number (our reference for your order)
– Terms of Payment (schools are offered terms of 30 days from invoice date)
– Bank Details (our bank details for BACS payments)
– Price (including the amount of VAT paid)
– Items and Quantities Ordered (including the product code of each item, a short description of each item, quantity of each item, and price of each item)
– Shipping (where special delivery is chosen; includes a description of the delivery service chosen and the price)
– Discount (where an order has been granted a discount; includes a description of the level of discount awarded and the amount discounted)

What do I do if I need a copy of my paperwork?
If you need a copy of your paperwork to submit to a finance department, for your own records, or to replace a copy that has gone astray, please get in touch with us via phone or email and we can send a copy of your original document either by email or in the post.

[Please note that we cannot send out exact copies of original documentation; we will only be able to send out a Copy Receipt that is clearly marked as a copy of the original.]