Archive for the ‘Payment’ Category

Label Planet Answers Your FAQs About Our Prices and Payment Methods

Wednesday, September 5th, 2018

This week’s blog will aim to answer some of the most FAQs about Label Planet’s prices and payment methods. So if you have any questions or queries about buying self adhesive labels from Label Planet, the answers you need might just be available right here.

Label Planet Labels Logo

How Do I Find Out What Your Self Adhesive Labels Cost?

Our prices are all listed on our website. Visit the product page of the self adhesive labels you want to buy to view our price list. Alternatively, give our Customer Service Team a call.

What Do The Prices Of Your Self Adhesive Labels Include?

All of our prices include VAT and standard UK delivery.

For small orders, standard delivery uses Royal Mail’s first class service. For larger orders (250+ sheets), this is a next working day carrier service. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands uses a 2 day carrier service.

How Do Your Self Adhesive Labels Price Lists Work?

We use a price break system, which means that larger quantities offer a better cost per unit compared to smaller quantities. While we don’t offer a separate trade price list, trade customers (who are more likely to order in bulk) can take advantage of our price breaks to get a better overall price. This also allows individual customers to save money by ordering larger quantities on a less frequent basis.

Can I Get A Better Price For The Self Adhesive Labels I Want To Buy?

Our prices are our prices. However, if you need to order a quantity not listed on our site or have a “shopping list”, it may be worth ordering by phone as we may be able to pro-rata the price of some/all of the items in your order.

Please note: we can only supply self adhesive labels in 25 sheet packs (up to 500 sheets) or 500 sheet boxes. For example, we can supply 375 sheets but we cannot supply 380 sheets.

Do You Offer Price Matching On Your Self Adhesive Labels?

We do not offer price matching services. If you find similar self adhesive labels elsewhere for a cheaper price, you choose where to order.

You will need to make sure that you are happy with the product quality and customer service provided if you order elsewhere.

Please note: our sister company Madebuy supplies genuine Label Planet products via Amazon and eBay. While we try to offer consistent prices, some items have slightly different prices depending on the quantity and shipping option you select. You should decide whether you want to order from Label Planet or Madebuy as we do not offer price matching.

How Can I Pay For My Self Adhesive Labels?

We try to provide payment methods that allow all of our customers to pay in a way that is convenient. The payment methods available depend on how you order:

  • Online Orders: pay by credit card/debit card or PayPal.
  • Phone Orders: pay by credit card/debit card.
  • Email/Fax Orders: request a Proforma Invoice and pay by credit card/debit card, BACS transfer, or cheque.
  • Post Orders: pay by cheque or postal order.

Can I Order Self Adhesive Labels Using A Purchase Order?

Yes! Email or fax your purchase order to us and we will issue you with a Proforma Invoice.

Can I Open A Credit Account/Request An Invoice For My Self Adhesive Labels?

We are primarily an online supplier, which means that we operate on a “payment with order” basis. We do not offer credit accounts or invoices. If you cannot order online or over the phone yourself (for example, if you have to place orders via a Finance Department or you don’t have a purchasing card), you can send us a purchase order or order request by email/fax/post and we’ll issue a Proforma Invoice against which you (or your Finance Department) can make payment.

If you request a Proforma Invoice you are responsible for making sure that payment is made. We will NOT despatch your order until we have received payment (or proof that a BACS payment has been scheduled).

Our ONE exception is Local Education Authority Schools who may request a 30-Day School Invoice (see below).

How Do I Order Self Adhesive Labels For A School?

You can order via our website or over the phone. If you need to submit orders via a Finance Department or don’t have access to a payment card, you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Alternatively, we will provide a Proforma Invoice against which you can make payment.

Please note: we must receive an official School Purchase Order OR your order details on the school’s letterhead along with the signature of the individual responsible for making payment before we can process school orders.

How Do I Order Self Adhesive Labels For Delivery To The Republic Of Ireland?

While we do not offer worldwide shipping, we can deliver orders to the Republic of Ireland. We require customers to order by phone (or email/fax) so that we can determine the shipping requirements (and shipping costs) for the exact items and quantities that you wish to order.

If you are VAT registered, have your VAT number to hand and we will remove VAT from your order when you call.

Still Got A Question Or Query About Buying Self Adhesive Labels? Get In Touch With Our Customer Service Team!

If our FAQs have let you down or you need an answer to a non-frequently asked question, the best thing to do is get in touch with our Customer Service Team who will be happy to help. You can send us an email at any time. Alternatively, give us a call during office hours – our team is available 9am to 5pm, Monday to Friday.

Questions & Queries About Prices & Paying For Labels From Label Planet

Wednesday, August 30th, 2017

This week’s blog post aims to answer some of the most frequent questions and queries that we receive about our prices and the payment methods available to our customers.

How Do I Find Out What Your Prices Are?
All of our current prices are listed on our website; simply visit the product page of the item you are interested in to view the prices available for that product.

Alternatively, you can get in touch with our Customer Service Team; we recommend contacting us first if you have a bit of a “shopping list” of items as we may be able to prorata the price of some (or all) of the items you are interested in to give you a better price.

We are usually able to offer prorata pricing if you require a quantity that is not listed on our site (e.g. 200 sheets) or if you are ordering multiple sizes within a particular product range (e.g. LP4/99 GW and LP8/99 GW).

What Is “All-Inclusive” Pricing?
The prices displayed on our website are “all-inclusive”, which means that the price includes both VAT and standard delivery to the UK. The price you see will be the price you pay UNLESS you opt to upgrade to a special delivery service or you need to request delivery to Ireland.

What Pricing Structure Do You Use?
We use a price break system; each product range has a price list that applies to all of the label sizes within that product range, which features price breaks at each of the quantities shown in the price list. This means you will get a better price per sheet if you order bulk boxes of 500 sheets compared to ordering packs of 25 sheets.

Do You Offer A Price Matching Service?
No. We are not the cheapest supplier of labels (nor are we the most expensive) but we aim to supply our customers with both high quality labels and high quality customer service – and this is reflected in our prices. All of our products are manufactured independently in the UK and we provide a number of support services including samples, labels templates, and help and advice on designing and printing your own self-adhesive labels.

If you find a better price elsewhere it is up to you to decide where you order your labels.

Please note: our sister company (Madebuy) supplies genuine Label Planet products via Amazon and Ebay; while we aim to keep prices consistent between the two companies, there may be some differences and it is up to you to decide if you order from us or Madebuy.

Do You Offer Trade Prices?
No. We offer one price list to all of our customers, although our price break system is designed to help trade customers (who are more likely to buy in bulk than individual customers) by creating a better unit price for larger quantities.

Do You Offer A Discount For … ?
We don’t currently have any discounts or offers available – although, as mentioned above, if you are buying an assortment of items we may be able to prorata some of those items, while repeat customers could take advantage of our price break system to order more labels than they currently need (storing some for future use) to get a better price per unit.

Do I Have To Pay For Samples Or Templates?
No. Our sample service and label templates are both completely free for anyone to use.

Do I Have To Pay For Delivery?
Standard delivery to UK addresses is included in the prices on our website; you will only need to pay extra for delivery if you want to upgrade to a special delivery service OR if you are ordering labels for delivery to Ireland.

We offer a range of special delivery options, including next day delivery options with Royal Mail (pre-1pm, pre-9am, and Sat delivery) and timed carrier services. Small orders (25-200 sheets) can be upgraded to a guaranteed next day service as you checkout online – for all other special delivery options or to upgrade a large order to a timed carrier service, you will need to contact our Customer Service Team by phone.

Delivery to Ireland depends on the specific items and quantities being ordered, which means that we ask customers to order by phone so that we can arrange the correct shipping option for the exact content of your order.

Customers in Ireland who are VAT registered can request a non-VAT quote providing that you have your VAT number to hand when you order.

Where we do charge extra for delivery, we will only ever charge what Royal Mail or our carrier provider charge us – we do not add on our own charges for upgrading your delivery service level.

What Payment Methods Are Available?
You can pay in a number of ways, although the payment methods available will depend on how you place your order:

  • Online Orders: pay by debit/credit card or Paypal.
  • Phone Orders: pay by debit/credit card.
  • Post: pay by cheque.
  • Email/Fax: request a Proforma Invoice against which you can make payment via debit/credit card or BACS transfer.

Please note, we can also send a Paypal payment request if you let us know that you would prefer to pay in this manner.

Can I Open A Credit Account?
No. We operate on a “payment with order” basis and do not offer any credit accounts. As mentioned earlier, if you are unable to pay online or by phone (for example, because you need to submit orders via a Finance Department) you can request a Proforma Invoice.

Please note: if you request a Proforma Invoice, we will not process your order and despatch your labels until we have received payment – and it is up to you to ensure that payment is made.

Our one exception is Local Education Authority schools; we offer a 30 Day Invoice option to schools (at our discretion) – we simply need an official purchase order or the details of your order on the school’s letterhead along with the signature of the individual responsible for making payment and we will despatch your goods along with a School Invoice.

If you have any other questions or queries about ordering labels from Label Planet, you can always get in touch with our Customer Service Team. Alternatively, if you want to place an online order today, simply head on over to our Home Page to get started.

FAQ Special – Answers To Your Q’s & P’s (“Questions About Prices & Purchasing”)

Tuesday, July 26th, 2016

Yes, if you have any questions (or queries) about our prices and pricing or payment methods and purchasing, this blog should have all the answers…

How do I find out what your products cost?
The best way to find a price is to visit our website (www.labelplanet.co.uk), which contains current price lists for all of our products; simply navigate to the product page of the item you are interested in to view the prices for that product. Alternatively, if you’re struggling to find a particular product (and its price), want to order a “shopping list” of different items, or want a price for a particular quantity you can always get in touch with our customer service team to discuss your requirements and/or request a quote.

What do the prices on your website include?
All of the prices on our website include VAT and standard UK delivery, so you will always pay what you see; the only time you will need to pay any additional amount is if you wish to request an upgraded delivery service or if you need your order to be delivered to the Republic of Ireland (see “What are your shipping costs?” below).

How does your pricing structure work?
We operate on a price break system, which means that the more you order, the better the cost per unit will be; we have chosen this pricing structure to allow trade customers (who usually need to order in larger quantities) to take advantage of the price breaks offered to customers ordering in bulk. If you only need smaller quantities, we would recommend considering if you will need to order on a regular basis; you may be able to save yourself some money by taking advantage of our price breaks and ordering slightly larger amounts less frequently than if you order small amounts as and when you need them.
Please note: we do not offer any discounts specifically for trade customers only nor do we have a separate trade price list.

Will you match prices from other companies?
We do not offer any price matching services; if you find a better price elsewhere, it is up to you to decide where you wish to purchase your labels from – but we would advise that you bear in mind that you will need to check if the materials used to make those products are suitable for your requirements and if the company you purchase from offers customer service levels that you are happy to use.

Do you have any discounts or offers available?
From time to time we run offers and discounts, which we advertise to customers by email (where they have opted to receive promotional emails from us) and on our blog and social media pages. We are currently running a mix and match pricing offer on our coloured and fluorescent coloured labels, which you can request by phone if you need to order a range of coloured labels in different sizes and/or colours.
Please note: we are happy to offer a discount to registered charities who would like to place an order with us; simply contact our customer service team to discuss your requirements and to get a quote.

Do I have to pay for samples and/or templates?
No. Our sample request service and templates are completely free of charge; we provide these resources to help our customers make sure that the labels they purchase are right for their application and to help them get the best possible print result, whether they have previous experience of printing labels or not.

What payment methods are available?
We accept payment in a variety of ways, although the options available will vary depending on how you choose to order:
ORDERS ONLINE: pay by credit/debit card or PayPal account
ORDERS BY PHONE: pay by credit/debit card (NB: we do not accept American Express)
ORDERS BY EMAIL/POST/FAX: we will issue you with a proforma invoice against which payment can be made by credit/debit card, BACS transfer, or cheque.

Can I open a credit account?
We operate on a “payment with order” system and so do not offer credit accounts.
If you are unable to make a payment yourself over the phone or online (for example, if you need to submit your orders via a Finance Department), you may contact our customer service team to request a proforma invoice, which you or your Finance Department can then pay via credit/debit card, BACS transfer, or cheque.
Please note: if you request a proforma invoice, you are responsible for making sure that the total amount is paid and we will not despatch your goods until we have received payment.

Our one exception is Local Education Authority Schools, who may request a 30 Day Invoice; simply send the details of your order to us in an official purchase order form OR in a document with the school’s letterhead and the signature of the individual responsible for making payment and we will process your order and send you a School Invoice for payment.

What are your shipping costs?
Standard delivery is included in our prices but if you want to upgrade to a special delivery option or request delivery to the Republic of Ireland, you will need to pay an additional shipping fee, which is the amount that the Royal Mail or our carrier service charges us. The price of these shipping services depends on the total weight of your order; to find out what upgraded shipping options are available and/or to get a quote, get in touch with our customer service team.

Orders of less than 500 sheets can be upgraded to a guaranteed next day delivery option online or by phone, while larger quantities will need to be upgraded by phone so that we can select the best shipping option based on the items you are ordering and when you need to receive them. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgraded service is available (e.g. AM Delivery).

Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.

Customers who want to request delivery to the Republic of Ireland should contact our customer service team to place their order; this allows us to work out the best shipping option (and price) for the specific products and quantities that you require.

What should I do if I need to order from Ireland & I’m VAT Registered?
Simply give us a call and make sure you have your VAT number to hand; we’ll remove VAT from the cost of your order (and any shipping fees that apply).

You can find more useful information on our Frequently Asked Questions page and in our Blog; if you find that you have a question that you cannot find an answer to or you have any other questions and queries about prices and payments, please get in touch with our Customer Service Team who will be happy to help.

“Can We Set Up An Account With You?” And Other Questions From Finance Departments…

Thursday, February 25th, 2016

While many of our customers can place an order themselves, there are those who have to submit orders via, or according to the rules of, a Finance Department, which can make things slightly more complicated.

With this in mind, we’ve put together a short FAQ for the most common queries we get from Finance Departments.

Do You Run Credit Accounts?
No. As an online supplier we operate on a “payment with order” system; all orders must be placed and paid for in full before we despatch any goods.
[We have one exemption, which is Local Education Authority schools; these schools can request a School Invoice, which provides them with 30 days for payment. Schools simply need to send us an official Purchase Order and we will process and despatch their order along with a School Invoice.]

Can I Request An Invoice?
While we do not offer invoices, we are more than happy to supply Pro-Forma invoices against which payment can be made by BACS transfer, credit/debit card, or cheque.
It is the responsibility of the individual ordering to ensure that their Finance Department makes payment – we will not process and despatch an order until payment has been made.

Do You Accept Purchase Orders?
Yes. Companies who prefer to use Purchase Orders simply need to email or fax a Purchase Order to us and we will provide them with a Pro-Forma invoice.

What Payment Methods Do You Offer?
Payment can be made in the following ways:
CREDIT/DEBIT CARD – orders placed online, by phone, by email/fax, or by post (we do not accept American Express)
PAYPAL – orders placed online
BACS TRANSFER – orders placed by phone, by email/fax, or by post where a Pro-Forma invoice has been issued
CHEQUE – orders placed by phone or by email/fax where a Pro-Forma invoice has been issued, or by post

How Do I Place An Order?
There are a number of ways to order:
ONLINE: complete our online checkout process to place an order
PHONE: call us with your order details; pay over the phone with a credit/debit card or request a Pro-Forma invoice
EMAIL: send us your order details OR a purchase order and we will provide you with a Pro-Forma invoice
FAX: send us a purchase order and we will provide you with a Pro-Forma invoice
POST: send us your order details OR a purchase order; send a cheque with your order details or request a Pro-Forma invoice

Where Can I Find Prices For The Label I Want To Buy?
All of our prices are listed on our website and are inclusive of both VAT and (UK) delivery.
If you need a quote or advice on pricing (including alternative shipping options or a quote for a range of items), please get in touch with our Customer Service team, who will be happy to discuss your requirements and provide a quote.

Can You Send Me A Copy Of My Receipt?
All of our orders are despatched with a VAT Receipt but we know that it’s all too easy for paperwork to go missing, especially when the paperwork is supposed to be sent back to the Finance Department but fails to make its way there. Simply let us know which order you need a copy receipt for and we’ll get one sent to you.
[Please note that we can only issue copies of receipts and NOT invoices; as we operate on a “payment with order” basis, we do not issue invoices as part of any transaction and so cannot issue copy invoices.]

To discuss any specific queries or requirements you might have in relation to placing an order, please get in touch with our Customer Service team.

Money Matters – An FAQ Special About Prices & Payment Methods

Tuesday, January 12th, 2016

At a time when every penny counts, most customers are pretty savvy when it comes to making sure they’re getting a good deal for the things they buy. So here’s a few answers to the most common questions we get from customers about how our pricing works and the payment methods we provide:

Where do I find your prices?
Our website lists all of our prices (although you can also contact our customer service team if you want a quote for a range of items and/or shipping options); simply click on the label product and size that you are interested in to view the prices for that product.
All of the products within a product range have the same prices, regardless of the label size or number of labels per sheet.

What do your prices include?
We like to keep things simple, so our website shows “all inclusive” prices that include both VAT and standard UK delivery.

How do you pick your prices?
Our prices are carefully selected to reflect the quality of materials and customer service extras that we provide.
While our labels are by no means the cheapest available (nor the most expensive), we are proud to offer quality materials AND additional customer services (such as samples, templates, and printing assistance) at a price that is reasonable and affordable for our customers.

Do you offer trade prices?
No. However, our pricing system features “Price Breaks”, which means that the more labels you order, the better the price per unit becomes. The majority of our trade customers order in bulk, which means that they can take full advantage of our price breaks to get a much better price when they order.

Will you price match if I find a better price elsewhere?
No, we do not offer any price matching services.

It is up to you where you order your labels from but we would remind customers that it is also up to you to check if the materials used to make those products are suitable for your requirements and if the company you choose to purchase from offers customer service levels that you are happy with.

Our sister company Madebuy sells a range of genuine Label Planet products in a range of pack sizes via Amazon and Ebay. While our pricing systems are pretty even, you may find that there is a slight difference in the overall price on some items and quantities; if this is the case, it is up to you to choose where you want to buy your labels from – but please note that neither Label Planet nor Madebuy currently offer price matching across the two companies.

I’m buying a variety of packs from a variety of product ranges – can you do anything on the price?
If you need to order a “mixed bag” of items, it may be worth placing your order over the phone as we can offer prorata prices in the following cases:
– If you want to order a variety of products from within ONE product range (particularly if you require a range of coloured labels)
– If you want to order a quantity that falls between the price breaks offered on our website
We cannot offer prorata prices on labels from different product ranges NOR can we split packs and/or boxes into smaller quantities or mix and match different label products within a pack or box.

Are you running any offers or discounts at the moment?
We currently offer mix and match pricing on all of our coloured and fluorescent coloured labels.

Offers and discounts will be advertised on our social media pages and blogs, and we will also notify customers directly (either by email – where you have agreed to receive these emails from us – or by post).

We are also happy to talk to registered charities who are looking for a label provider and offer them a discount on the orders that they place with us.

Of course, we would also remind customers that, due to our price break system, they may be able to save themselves some money in the long run by ordering larger amounts of labels less frequently than simply buying enough labels as and when they need them.

Do I have to pay for samples?
No. Our sample service is completely free of charge to help you make sure you choose the right labels for the job BEFORE you buy.

Do I have to pay for templates?
No. Our templates are supplied free of charge to help you get your labels printed. We have also created an advice section on our website to give our customers some guidance on getting started and how to troubleshoot common problems that can arise when designing templates and printing labels. You can also contact our customer service team for one to one advice if you have any particular queries about printing labels.

What might I be charged extra for?
We will only ever charge you more than the prices listed on our website if you require a special delivery option or if you need your labels to be delivered to the Republic of Ireland. The charges we apply to these delivery options are those that we are charged by the Royal Mail and carrier companies themselves – we never add on our own shipping charges.

The amount you pay for upgraded shipping depends on the shipping service you choose and the quantity of labels you require. Smaller orders (less than 500 sheets) can be upgraded to a guaranteed next day delivery option online or by phone – all other quantities will need to be upgraded over the phone to select the best shipping option available for the quantity and specific label products that you want to order. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgrade service is available (e.g. AM Delivery).
Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.

If you need your items delivering to the Republic of Ireland you will need to place your order by phone so we can work out the best shipping option for the label products and quantities that you require. Simply call to let us know which items you are interested in and we can provide a quote for the labels themselves and the shipping charge that will apply.

How do I order from the Republic of Ireland without paying VAT?
If you are VAT registered then all you need to do is place your order over the phone and quote your VAT number, and we’ll remove VAT from the cost of your order.

What payment methods do you offer?
The options available depend on how you order:
Online Orders: credit/debit card or PayPal account
Phone Orders: credit/debit card
Email/Post Orders: request a proforma invoice against which you can make payment via credit/debit card, BACS transfer, or cheque
Please note, we do not accept American Express cards.

Can I open a credit account?
We do not run any credit accounts, which means that all of our orders are fulfilled on a “Payment With Order” basis.

We are able to offer proforma invoices against which payment can be made by credit/debit card, BACS transfer, or cheque. This option is particularly popular with customers who need to submit their orders via a Finance Department.
Please note that you are responsible for making sure that payment is made as we will not despatch your goods until we receive payment.

I’m ordering from a school – can I get an invoice?
Yes; if you are a Local Education Authority school then we are happy to provide a 30 day School Invoice on the condition that you supply us with an official purchase order for the items you require. Simply fax or email a copy over to us and we will process your order along with a School Invoice for payment.

For more information, please visit our Frequently Asked Questions page.

FAQ Special – Prices From Label Planet

Monday, March 2nd, 2015

It’s a Frequently Asked Questions Special and this week it’s all about our prices!

How do I find out what your prices are?
All of our prices are listed on our website.
Simply select the type of label product you wish to purchase and select the label size you require to see the prices for that label product. Our prices are the same across each product range so ANY of the label sizes within a specific product range will have the same price list.
If you have any questions or queries about these prices, you can also send us an email or give us a call.

What’s included in your prices?
The prices listed on our website include VAT and standard UK delivery (Royal Mail’s first class service, to UK mainland and UK islands with postcodes).

Will I ever have to pay anything more?
You will only ever be charged extra if you wish to add on a special delivery service.
We do not add on our own costs for special delivery services; you will only ever be charged the amount that the Royal Mail or carrier service charges us. The cost for special delivery is based on the overall quantity of sheets in your order.
For smaller orders that are usually shipped via Royal Mail’s first class service, you will be offered an upgrade to guaranteed next working day delivery in the checkout.
Bulk/made to order items are always sent via next working day carrier services (either from stock or once the items have been made), and orders of between 250-500 sheets of stocked items will also be sent via carrier service.
If you have any doubts about the delivery options available or if you require your order to be delivered as quickly as possible, please give us a call to discuss your options (including special carrier delivery services/before 9am deliveries/Saturday deliveries).

Do you do trade prices?
No.
The prices on our website are the prices we offer to all of our customers.
However, we do offer price breaks as you order more. These price breaks are indicated in the price lists on our website.

Do I have to pay for samples?
No.
Our sample service is completely free of charge, to help you make sure you have chosen the right labels for the job BEFORE you buy.

Do I have to pay for templates?
No.
Our templates are another free service that we provide; simply download the template that you need (selecting from either a Word or a PDF template) to start designing your labels. We also have advice pages to help you along if you get stuck and you can always get in touch if you have any template related questions.

I live in the Republic of Ireland and I’m VAT registered, how do I get non-VAT prices?
All orders that need to be delivered to the Republic of Ireland must be placed by phone so that we can calculate the shipping costs for each individual order.
If you are VAT registered, simply have your VAT number to hand when you place your order and we will remove VAT from the cost of your order.

Do you have any discounts/offers available?
All discounts and offers will be announced to customers either on our blog, Facebook and Twitter pages, or via email to existing customers.
At the moment we are running a mix and match offer on our Coloured and Fluorescent Coloured labels; find out more here.

Can I mix and match items to get a better price?
We can offer better prices on SOME items if:

  • You are ordering items from within ONE range of products.
  • You place your order by phone.

Please note that we CANNOT mix and match items WITHIN a pack or a box (e.g. you cannot order 10 sheets of one label product and 15 sheets of another size).

FAQ – What Payment Methods Are Available?

Tuesday, May 27th, 2014

We try to offer our customers a wide range of payment options to help make the ordering process as easy as possible. So here’s all the information you’ll need on the options available…

Please note that we are an internet based company and we do not operate customer “accounts”, nor do we store any payment information (such as credit or debit card details). This means that we operate on a “payment with order” policy, with the exception of schools who may request a 30 day invoice (see below).

So how can you order and pay for your labels?

ONLINE:

– At the checkout, make a payment with your Paypal account or use a debit/credit card.

[please note we do not accept American Express]

PHONE ORDERS:

– We can accept orders by phone, with payment by debit/credit card.

[please note we do not accept American Express]

PRO-FORMA INVOICE:

– Customers who do not have a debit/credit card, a Paypal account, or who need to send an order via their finance department may request a pro-forma invoice (by phone, email, or fax). Once payment is made against the pro-forma (by bank transfer, cheque, or debit/credit card over the phone), your order will be processed and despatched.

SCHOOL INVOICE:

– Schools may request a 30 day invoice for their orders. To request a school invoice the school should email or fax us a copy of their order (either on formal letterheaded paper or in the form of a purchase order), signed by the individual responsible for payment, and we will get the order processed.

You can find out more about online payments and delivery information on our website. If you have any questions about purchasing labels from Label Planet, you can email us at info@labelplanet.co.uk or call us on 01270 668076.

 

Can I Set Up An Account With Label Planet?

Thursday, November 7th, 2013

We often get queries from customers who want to know if they can set up an account with us for future orders.

While we understand that for many companies this is standard practice, we simply do not run accounts.

As an internet based company, the majority of our orders are placed online and payment is made at the checkout. We extend this “payment with order” policy to cover all of our orders, including those placed by phone.

For companies who do not have a credit/debit card or Paypal account to make payment with order, we offer a pro-forma invoice option. The customer is sent a pro-forma by email, fax, or post and once payment is made (by bank transfer, cheque, or card) the order will be processed for despatch.

Our one exception is schools; we are able to offer Local Education Authority schools a 30 day invoice option.

For more information, please get in touch or read our blog post “How Do I Pay For My Labels?” to find out more about the payment methods available.

How Do I Pay For My Labels?

Thursday, September 5th, 2013

We have a number of ways for customers to pay for their labels.

ONLINE
– At the checkout you can pay either with a debit or credit card or via your PayPal account.
[please note we do not accept American Express]

PHONE ORDERS
– We can also take payments over the phone with a debit or credit card
[please note we do not accept American Express]

PRO-FORMA INVOICE
– We operate on a payment with order basis and so do not run any credit accounts. However, we are able to issue pro-forma invoices against which payments can be made. You can pay by cheque (payable to “Label Planet Ltd”), bank transfer, or over the phone with a credit or debit card. Once payment is received, your order will be processed and your goods despatched. Pro-forma invoices are ideal if you do not have a card available, if you prefer to pay via bank transfer, or if all payments need to be processed and made by a separate Finance Department.

SCHOOLS
– The one exception to payment with order is Local Education Authority (LEA) Schools. LEA Schools may request a 30-day invoice for their goods. To order, the school should email or fax to us a copy of their order on an official purchase order form or school letterhead, that is signed by the individual responsible for payment of the order. The order will then be processed immediately with the school having 30 days to make payment.

You can find out more about online payments and delivery information on our website. If you have any questions about purchasing labels from Label Planet, you can email us at info@labelplanet.co.uk or call us on 01270 668076.