Posts Tagged ‘Customer FAQ’

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

FAQs For Last Minute Orders Of Self Adhesive Labels

Monday, December 18th, 2017

There are only FIVE days left before we shut down the Label Planet office for Christmas, which means you have FIVE days left to place a last minute order for Christmas labels.

This post contains all of the answers to the FAQs that we receive every year around Christmas as a guide to placing a last minute order of self adhesive labels from Label Planet.

When are you open this week?

9am to 5pm, Monday to Friday.

Can I still order blank labels for delivery BEFORE Christmas?

Yes, depending on:

  • The product and quantity of blank labels you are ordering
  • The delivery address for your order of self adhesive labels
  • The shipping options available for your order of sticky labels

Why does it matter what product and quantity I need?

ORDERS OF 500+ SHEETS: these items are despatched same day via carrier (up to 3pm) where stock is available; standard paper labels are kept in stock, while other materials and adhesives are made to order – at this time of year, the demand for self adhesive labels means that our lead times increase to 7+ working days, which means we cannot manufacture and despatch these items for delivery before Christmas.

PLEASE CALL OR EMAIL OUR CUSTOMER SERVICE TEAM TO CHECK STOCK AVAILABILITY

ORDERS OF 200-475 SHEETS: orders are despatched same day (up to 4pm) via carrier (next day service for UK mainland and 2 day service for Northern Ireland, Ireland, Scottish Highlands & Islands, and Islands With UK Postcodes).

ORDERS OF LESS THAN 200 SHEETS: orders are despatched same day (up to 4:30pm) via Royal Mail’s first class post as standard. Royal Mail do NOT guarantee first class items will be delivered next day and this service is likely to see delays at this time of year, which is why we recommend upgrading to a special delivery service.

What special delivery options are available?

Medium and large orders are despatched via next working day carrier service as standard (2 day for non-UK mainland), although we do have timed delivery services available (e.g. pre-10:30 delivery, pre-12 delivery etc) – contact our Customer Service Team by phone to find out more.

Small orders are despatched by Royal Mail’s first class service as standard; we STRONGLY recommend upgrading to Royal Mail’s Special Delivery Guaranteed service (next day delivery by 1pm). The shipping fee depends on the quantity of blank labels being ordered and you can upgrade online (after you have entered your delivery details) or by phone.

We also have a pre-9am delivery service and a Saturday delivery service for small orders; please phone our Customer Service Team to request either of these options.

Why does my delivery address matter?

Deliveries to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands tend to take (at least) a day extra compared to delivery to the UK mainland. Medium and large orders (200+ sheets) are sent via 2 day carrier service, while small orders being delivered to Ireland are sent via Royal Mail’s International Standard service.

So what are your last despatch dates?

WEDNESDAY – Last orders for:

  • Delivery to Northern Ireland (200+ sheets), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands – UP TO 3PM.
  • Small orders being delivered to UK mainland & Northern Ireland via STANDARD delivery (Royal Mail’s first class service) – we cannot guarantee that these items will definitely arrive before Christmas – UP TO 4:30PM.

THURSDAY – Last orders for:

  • Large and medium orders (200+ sheets) being delivered to UK mainland via carrier service – UP TO 3PM (large orders) / 4PM (medium orders).
  • Small orders being delivered to UK mainland and Northern Ireland via SPECIAL delivery (Royal Mail’s Special Delivery Guaranteed service) – UP TO 4:30PM.

FRIDAY – Last orders for:

  • Small orders (less than 200 sheets) being delivered to UK mainland via SPECIAL SATURDAY delivery (Royal Mail’s Saturday Delivery Guaranteed service) – UP TO 4:30PM.

This service can ONLY be requested by phone; we CAN place orders of 200-250 sheets on this service if you wish but this does have a much higher shipping cost due to the weight of the items being delivered.

Will you stop accepting orders before Christmas?

NO; but if your items are out of stock OR you order after our last despatch dates your self adhesive labels will NOT arrive before Christmas.

Orders despatched via Royal Mail’s first class service that don’t arrive before Christmas will usually be delivered in the days after Christmas when service in your area resumes. Medium and large orders will be despatched via carrier when we re-open in the new year.

How do I get in touch with you?

Email us at info@labelplanet.co.uk or give us a call on 01270 668076.

What happens if I place an order after you close for Christmas?

Nothing – until we reopen at 9am on Tuesday 2nd January 2018.

Please note: we are more than happy for customers to email us with questions and queries over the Christmas Holidays but we will NOT answer any enquiries until the office reopens in January – when we will do our best to answer as quickly as we possibly can.

What’s In A (Product) Name? Quite A Lot Really!

Wednesday, November 22nd, 2017

Our product codes are designed to be as simple and useful as possible, which means that (if you look closely enough) you can find out all sorts of information about our self-adhesive labels just by looking their product codes.

While a lot of label products have (random) alphanumerical codes that are easily confused and hold no meaningful reference to their products, we wanted our product codes to be as useful as the sticky labels themselves.

This is why we’ve created a system for labelling our printer labels, to incorporate the main features of each product (e.g. label size and shape, labels per sheet, label adhesive and material, colours and finishes etc) into the product code – so you know exactly what you’re getting from the start!

All of our blank label products (except for our CD & DVD labels and franking labels) have a code based on the following formula:

LP + No. of Labels Per Sheet + / + Label Width + Label Shape* + Label Adhesive/Material*


1. LP

We start with “LP” to make it absolutely clear that a code belongs to self adhesive labels from Label Planet. Some companies use the SAME product codes as other companies, which can make it impossible to know where you bought a particular set of blank labels.

2. Self Adhesive Labels Per Sheet

Next we list the number of adhesive labels per sheet, followed by a forward slash.

3. Width

Then we list the width of the label size (rounded to the nearest round number); for round labels this is the diameter of the circular labels and for  oval labels this is the widest part of each oval label.

This is where the product codes for (most of) our rectangular standard matt white permanent labels end – for example:

  • LP65/38: 65 rectangular labels per sheet with a label width of 38.1mm
  • LP4/99: 4 labels per sheet with a label width of 99.1mm
  • LP21/70: 21 labels per sheet with a label width of 70mm

The rest of our sticky labels have additional elements to indicate their shape, adhesive, material, finish, and colour.

4. Blank Label Shape

First, we add a label shape; square cut rectangular labels with a selvedge (blank strips at the top and bottom of each sheet) will have “S”, round labels have “R”, oval labels have “OV”, and square labels have “SQ” – for example:

  • LP24/70S: 24 rectangular labels per sheet with a label width of 70mm and a selvedge of 8.7mm at the top and bottom of each sheet
  • LP4/100R: 4 round labels per sheet with a diameter of 100mm
  • LP8/90OV: 8 oval labels per sheet measuring 90mm at their widest point
  • LP35/37SQ: 35 square labels per sheet with a label width of 37mm

The only exceptions are our CD labels & DVD labels, which begin with “LPCD” followed by the diameter of the round labels (e.g. LPCD117).

5. Material / Adhesive

Next we add the label adhesive and/or material; each product range has its own “range code”, which is taken from the initials of the material(s) used to make that particular product – for example:

  • DF: Paper Labels with a Deep Freeze Adhesive
  • WW: Paper Labels with a Water Wash-Off Adhesive
  • GREM: Paper Labels with a Glass REMovable Adhesive
  • GWPQ: Gloss White Photo Quality Paper Labels with a Standard Permanent Adhesive
  • MPQ: Matt Premium Quality Paper Labels with a Standard Permanent Adhesive
  • OPQ: Paper Labels with an OPaQue Adhesive
  • MWPO: Matt White PolyOlefin Labels with a Marine Adhesive
  • SVP: Silver Void Polyester Labels with a Void Adhesive
  • CRD: Crimson ReD Labels with a Standard Permanent Adhesive
  • REMCRD: Crimson ReD Labels with a Standard REMovable Adhesive
  • LG: Laser Gold Paper Labels with a Standard Permanent Adhesive
  • BRK: Brown Ribbed Kraft Labels with a Standard Permanent Adhesive

For a full list of the range codes that we use for all of our self-adhesive labels, simply visit our List Of A4 Label Materials page.

So, whether you want laser labels or inkjet labels, white labels or coloured labels, transparent labels or waterproof labels, permanent labels or removable labels, you can always take a quick look at the product code to make sure that you’ve got the sticky labels you need!

Make A Big Splash With Splashproof Labels From Label Planet

Wednesday, November 15th, 2017

Today, we’re taking a closer look at our SPLASHPROOF LABELS (Semi-Gloss Labels & Gloss Laser Labels) to find out why they’re the perfect choice when you need self adhesive labels that can put up with a splish (or a splash) of water.

What are SPLASHPROOF labels?

Splashproof labels are paper labels with a special coating that provides light protection against a small splash of water. This means that if these white labels are lightly splashed with water, they can be wiped clean and dry without the labels being damaged.

They are NOT waterproof labels; where waterproof labels can be exposed to and/or submerged in water without being damaged, splashproof labels are still – essentially – paper labels that will be damaged by exposure to/submersion in water.

How does the coating protect splashproof labels from water damage?

A self-adhesive label has two main layers (the face material and the adhesive) that are carried on a backing sheet; many adhesive labels have additional layers (such as a coating) to add particular characteristics to blank labels. For example, coatings are used to create specific finishes (e.g. gloss labels, matt labels, semi-gloss labels, satin labels, silk labels etc) or to add a protective layer over the face material and adhesive. This is how the coating on splashproof labels works; it sits on top of the paper labels so that water (or dust or dirt etc) lands on the coating and NOT on the paper face material. The water can then be wiped away without damaging the paper labels.

The reason that splashproof labels are NOT waterproof labels is that this coating is a very thin layer and does not provide a full seal all the way around the paper label beneath; if a splashproof label is exposed to or submerged in a lot of water, the water will break through the protective coating to the paper face material underneath.

So why would I use splashproof labels instead of waterproof labels?

Generally speaking, the deciding factor between the two is usually budget; waterproof labels are made with synthetic plastics (polyester, polyolefin, polyethylene etc), which makes them more expensive than paper labels.

Most of our customers who choose splashproof labels are printing product labels and either don’t have the budget for waterproof labels or want a budget-friendly alternative that won’t eat into their profit margin. If you know that your products MIGHT be exposed to a light splash of water every now and then, splashproof labels might offer enough basic protection so that you don’t need to pay extra for a completely waterproof label solution.

We are more than happy to send out samples of our splashproof labels so you can test them for yourself.

Why do you only supply splashproof laser labels?

Both our splashproof gloss labels and semi-gloss labels are LASER LABELS (i.e. they must be printed using a laser printer). They are made with materials that are well-suited to the laser printing process (a dry printing process that uses heat and pressure to bond a dry powder called toner onto surfaces), which produces waterproof print. This means both the splashproof labels AND the print that is added to them will survive a splash of water.

While it is possible to make waterproof or splashproof inkjet LABELS, inkjet INKS are NOT waterproof; they are water-based and will run or smudge under even the lightest splash of water.

What sorts of label applications are suitable for splashproof labels?

Splashproof labels are excellent product labels – especially on products that are to be used and/or stored in places where they might get splashed (e.g. kitchens and bathrooms) or on containers that will contain liquids (e.g. food labels, drink labels, bottle labels, jar labels, and cosmetics labels).

In addition to creating a protective layer, the coatings on these paper labels produce an attractive and decorative surface, with the choice of a bright “full gloss” finish (for a dazzling, eye-catching labels) or a more demure “semi-gloss” finish (for a subtle touch of shine).

What splashproof labels are available from Label Planet?

We have TWO types of splashproof labels:

  • GW: gloss paper labels for laser printers; these white labels have a permanent adhesive and are made with paper that has a gloss coating, which gives them a bright and shiny finish.
  • SG: semi-gloss labels for laser printers; these white paper labels have a permanent adhesive and a semi-gloss finish (this falls between the bright shine of a gloss finish and the dull surface of a matt finish).

Visit the range pages for GW and SG to find out more about our superb splashproof labels, to find out what label sizes are available, or to place an order for your very own splashproof labels today!

Picking The Perfect Printer Can Help Perfect Your Print & Produce Perfectly Printed Self Adhesive Labels

Wednesday, November 8th, 2017

DID YOU KNOW? The printer you use can heavily influence the print quality and accuracy of alignment created when printing self adhesive labels.

PRINTERS, PRINTER LABELS, & PRINT QUALITY
Print quality on self adhesive labels is determined by three key factors:

1. Label & Printer Compatibility
Some A4 labels are suitable for ONE printing method; they are called INKJET LABELS and LASER LABELS and are made with materials that are extremely well-suited to a particular printing method.

For example, laser printing uses heat and pressure to bond toner onto a surface and so laser labels are made with materials that cope well with high temperatures (e.g. paper with high moisture content). Inkjet printing relies on inks drying quickly in the correct position and so inkjet labels are made with slightly absorbent materials (e.g. porous papers) to reducing the risk of smudging.

2. Printer Resolution
Printer resolution is expressed as “dots per inch” – the number of “dots” of ink or toner that a printer can produce within an inch. More dots allow more detail to be added, which means that a higher printer resolution produces better print quality – up to a point.

A DPI of 300 x 300 is “Normal/Good Resolution” (for general documents), a DPI of 600 x 600 is “High Resolution” (for documents with some images or design features), and a DPI of 1200 x 1200 is “Photo Resolution” (for reproducing digital photographs).

Some printers offer higher printer resolutions but there is little benefit as the human eye struggles to discern the difference in quality after this point.

Your printer’s manual will list its maximum printer resolution; many printers will give you a choice of printer resolutions when printing so you can choose a less intensive resolution for everyday printing tasks and a higher resolution when you need more detail.

3. Print Settings
Most desktop printers offer specific print settings that adjust how your printer works in order to produce the best possible print quality on different print media, including self adhesive labels – which are thicker and made with a variety of different materials or coatings. These settings tend to fall into the following three categories:

  • Type: this refers broadly to the print medium that you are using (e.g. Plain Paper, Recycled Paper, Gloss Paper, Photo Paper, Card, Labels, Envelopes etc).
  • Weight: this refers to the weight of the print medium, which is expressed as grammage – the mass per unit area (g/m²). Options are usually a general description followed by a range of weights (e.g “Light (60-64 gsm)” or “Heavy (105-120 gsm)”).
  • Quality: this refers to the printer resolution (i.e. the level of detail) that is used to print your label template. This setting will usually allow you to choose a printer resolution AND the speed at which your printer runs (higher printer resolutions require a slower print speed).

While “dedicated” desktop printers should be able to print most media types and weights, “all-in-one” printers and application printers (e.g. “photo printers”) are limited in the print media they can process; this is because they are not designed for the specific task of printing self adhesive labels, which means they are not built with the features and specifications that would allow them to do so. Your printer’s manual will list all of the types and weights that it can print successfully.

Some printers will also have advanced features to further refine the print quality on your laser labels or inkjet labels. You can consult the printer manual and/or support section of the manufacturer’s website to see what options are available and if there are any recommended guidelines you need to follow. 

PRINTERS, PRINTER LABELS, & PRINT ACCURACY
Some printers have features that improve how accurately your label template is aligned with your sheet labels when you press print:

  • Media Bypass Tray: usually located just above or below the standard paper tray, this tray is designed specifically for handling thicker materials and offers a straighter path through the printer (“bypassing” at least one set of rollers) – this reduces the risk of your sheet labels rotating as they are fed through the printer.
  • Narrow Edge Feed: some printers allow you to feed sheet labels into your printer narrow edge leading (the 210mm edge goes in first) or wide edge leading (the 297mm edge goes in first). You should ALWAYS use narrow edge feed to print self adhesive labels because they have layouts designed to reduce the chances of labels separating from their backing sheet. Paper labels also have a grain that runs the length of each sheet; they must be fed narrow edge leading to ensure that they travel through the printer in a direction that is parallel with the grain to ensure they feed smoothly and with less chance of rotation.
  • Starting Print Position: all printers have a slightly difference starting print position, which can determine whether or not your label template aligns with your sheet labels. Some printers allow you to adjust this starting print position (usually through the menu panel that is physically part of the printer) but it is often much simpler to adjust the page margins of your label template.
  • Printable Area: most desktop printers cannot print the full area of an A4 sheet; if your labels fall into the “unprintable area” of your particular printer, you will have to adjust your label template (so your design doesn’t use this area) OR source a printer that offers “Edge-To-Edge” or “Borderless” printing (allowing your printer to print the full surface area of A4 labels).

BUY PRINTER LABELS FROM LABEL PLANET
We specialise in A4 sheets of laser labels and inkjet labels, which are designed specifically for use with laser printers and inkjet printers. Our self-adhesive labels use label sizes, layouts, materials, and adhesives that suit the laser printing or inkjet printing process so our customers can print sticky labels at home or at work using their own standard desktop printers!

You can find a full list of our laser labels and inkjet labels (along with their printer compatibility) on our List Of All Materials page.

While we don’t recommend specific printer models because customers need to choose one that suits their overall printing needs, we do recommend two brands: OKI and HP. Both supply dedicated printers that are extremely capable of processing self-adhesive labels and produce high quality and accurate print. Look through printer specifications to make sure that your printer offers a high printer resolution, is capable of processing labels, has a media bypass tray, and has a duty cycle higher than your expected requirements (this is the number of sheets a printer can print to a consistent standard within a given time frame – usually a month).

You should also read your printer’s manual to check a) that it has the necessary specification to process labels successfully and b) whether the manufacturer has provided specific guidelines and recommendations for printing self adhesive labels using a particular model – which you should then, obviously, follow.

FAQ – How Do I Create (Christmas) Address Labels In Word?

Wednesday, November 1st, 2017

With only a month and a bit to go until Christmas, plenty of people will be turning their thoughts towards creating seasonal address labels to add a festive touch to their mail, from individuals who want to make Christmas labels for sending cards and gifts to family and friends to businesses who want the perfect finishing touch for their Christmas correspondence and seasonal packaging.

Address labels are a really easy way to add a festive flavour to anything that you need to send in the post at this time of year and the easiest way to print Christmas address labels (especially if you have a LOT of people on your “nice” list) is to use Word’s “Mail Merge” tool; this allows you to combine a single document (your label template) with a data source (e.g. a spreadsheet of addresses) to create a personalised address label for every person on your list.

The quickest (and easiest) way to complete a mail merge is to use the Mail Merge Wizard, which guides you through the six steps of a mail merge (and lets you go back and forth if you need to correct a mistake).

Label Planet’s Quickfire Guide To Using The Mail Merge Wizard

  1. Find a compatible Avery code OR download a label template OR note the measurements for your label size.
    The Wizard works best if you use a built-in Avery template; visit the template information page of your Label Planet labels to see if there is an Avery code you can use (click on the “Templates & Printing Information” link on the product page or start from our “Label Templates” home page). If your labels DON’T have a compatible Avery code, download and save a Word template from the template information page OR make a note of the measurements for your label size to create your own label template.
  1. Start the Mail Merge Wizard!
    Open Word and create a blank document. Click on the “Mailings” tab at the top of the page, select “Start Mail Merge”, and click on “Step-By-Step-Mail-Merge-Wizard”.
  1. SELECT DOCUMENT TYPE – tell Word that you want to create a set of address labels.
    In the Mail Merge panel on the right-hand side, click on “Labels” and then “Next”.
  1. SELECT STARTING DOCUMENT – select the label template you want to use for your address labels.
    If you are using a built-in Avery template: click on “Change document layout” and “Label options”; set “Avery A4/A5” as the label vendor, locate your code in the list, and select OK.
    If you are making your own label template: in the “Label options” box, click on “New Label”, and enter the measurements for your label size.
    If you are using a Label Planet template: click on “Start from existing document” and then “Open” to locate your saved label template. Delete the “LP…” text to start with a blank label template.
  1. SELECT RECIPIENTS – select the data source you want to use to personalise your address labels.
    You can enter your list manually at this point but it’s much easier to use a list that you’ve already saved. Click on “Use an existing list” and then “Browse” to locate your list; this can be an Excel spreadsheet, an Access database, an Office address list, your Outlook contact list, a Word data file, or a text file – most people use an Excel spreadsheet so we’ll talk you through the process using this type of data source.
    You will now be presented with two boxes; the first asks you to select the sheet in your spreadsheet that contains your addresses and to indicate if the top row contains column headings (e.g. Name, Address Line 1, Postcode etc). The second box asks you to indicate which addresses in your spreadsheet you want to use; by default, they are all selected but you can filter out a specific group, remove individual addresses, or check for duplicate addresses.
    If you are using a built-in Avery template or a label template you have made, a placeholder («Next Record») will appear in all of the labels in your label template except for the first one.
    If you downloaded a template you will need to enter this rule manually; click on the “Rules” button in the “Mailings” tab and select “Next Record” from the dropdown list. You can repeat this process for each label OR you can copy this first rule and paste it into the remaining labels (ideal if you have a LOT of labels on each sheet). It’s best to do this during the next step so that you don’t accidentally delete these rules while you add your design.
  1. ARRANGE YOUR LABELS – add your seasonal design to your address labels!
    To create a set of address labels with the SAME design, add your design to the top left label and use the “Update All Labels” button to copy it into the rest of your labels.
    NB: this option is NOT available if you are using a label template downloaded from an external source – you will need to use copy and paste to fill in your label template as usual.
    When creating address labels, you can use the “Address Block” tool to create a single placeholder for your addresses OR you can add individual placeholders for each of the fields in your database (a “field” is one of the columns in your spreadsheet – e.g. the “Name” field is the column that contains the name of each recipient):
    ADDRESS BLOCK: click on the “Address block” button and choose the format you want to use. If information from a particular column DOESN’T appear in the preview window you can use the “Match Field” button to tell Word to use that particular column for a specific section of each address.
    For example, Word refers to the first line of an address as “Address 1”; if your spreadsheet uses a different column heading, Word may not connect your column with that part of the address block – i.e. it won’t know where to get that bit of information from and so will leave it out of each address.
    INDIVIDUAL PLACEHOLDERS: click on the “More items” option to add a placeholder for a particular field (column).
    NB: the Next Record rule MUST come BEFORE the first placeholder in each label; this rule tells Word to move onto the next row in your spreadsheet and if it is in the wrong place you will end up with duplicate address labels or mismatched information. It is also important to note that you cannot put rules into a text box, which means that you cannot put placeholders into a text box either – they must be in the main body of the label template to allow Word to execute the Next Record rule when it completes your finished mail merge.
  1. PREVIEW YOUR LABELS – take a peek at what your address labels will look like after you complete the mail merge.
    The preview completes the mail merge for the first page of your address labels, giving you the chance to check that your addresses fit neatly into your label design (and to go back and make adjustments if they don’t). We STRONGLY recommend using the “Preview another label” and/or “Find a recipient” options to check through a selection of your addresses – especially if you know that one address is particularly long (and so might not fit even though the other, shorter, addresses do fit).
  1. COMPLETE THE MERGE – merge your label template and your data source together.
    This brings together your Christmas label template and your list of addresses to create one personalised address label for each of the recipients on your list. You can now choose to make minor adjustments to individual labels (using the “Edit individual labels” tool), to save your merged label template, or to print your address labels…
  1. Test Print Your Merged Label Template
    While you might be tempted to print all of your Christmas address labels at once, we recommend doing a TEST PRINT first; click on “Print” and then select the “From…To” option (enter a range that is smaller than the number of labels on your label sheets) OR set the “Page range” option to “Pages: 1”. This will allow you to check that your label template aligns correctly with your label sheets BEFORE you print all of your address labels at once.
  1. Print Your Address Labels
    Once you are happy that your label template will produce the correct alignment, you can print your finished set of address labels. As a final tip, we would recommend keeping an eye on your labels as they print out – just in case there are any “surprises” in some of the later addresses in your spreadsheet!

Label Planet’s Range Of Christmas Address Labels
We have massive range of address labels that are just PERFECT for Christmas – whether you want plain white labels (for a subtle background OR as the perfect starting point for a truly dazzling design), gloss labels and semi-gloss labels (for a subtle seasonal shimmer), gold labels and silver labels (for a touch of seasonal luxury), pastel coloured labels and fluorescent labels (for a background that is both merry and bright), Kraft labels (for that homemade feel), and transparent labels (choose between matt labels and gloss laser labels or gloss inkjet labels; ideal for envelopes or packages that have already been printed with a Christmas pattern or design!).

Visit Our Address Labels Section To View All Of Our Address Label Sizes & Materials
We have FIVE label sizes in our address labels range so you should be able to find one that’s a perfect fit for your envelopes and/or packages; whether you’re looking for large shipping labels for Christmas goods (LP4/99 and LP8/99), medium address labels for standard envelopes (LP14/99 and LP21/63), or small return address labels for adding company details or a short seasonal message of good cheer!

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

FAQ – What’s The Difference Between A “Standard” Adhesive & A “Special” Adhesive?

Wednesday, September 13th, 2017

All of our products are self-adhesive labels that are made with “pressure sensitive adhesives”; this simply means that the adhesives on our labels are tacky (sticky) under normal conditions and therefore only require the pressure of a finger or hand to create a successful adhesive bond.

Pressure sensitive adhesives can be broadly divided into “permanent adhesives” (designed to hold a label firmly in place and making it as difficult as possible to remove the label) and “removable adhesives” (designed to hold a label in place while it is needed before removing cleanly and easily from a surface without doing any damage or leaving behind any adhesive residue in the process). You may have noticed that we have a variety of labels that we describe as having either a “standard permanent adhesive” or a “standard removable adhesive” – you may also have noticed that we have other products that we describe as having “special” adhesives and you may have wondered what the difference is between these categories.

Essentially, a “standard” adhesive is a general purpose adhesive that has been designed to create a good adhesive bond between two surfaces under “normal” conditions. “Special” adhesives, meanwhile, are designed to create an adhesive bond that is suitable for a particular label application (and the specific set of environmental conditions or requirements that the application entails) – usually because a standard adhesive wouldn’t be able to produce and/or sustain a successful adhesive bond under those conditions.

At Label Planet, we have a variety of “special” adhesives, each of which has been manufactured to produce specific characteristics that make that adhesive well-suited to a particular label application or set of environmental conditions.

SUPER TACK ADHESIVE
This adhesive has been specially developed to create an extremely strong adhesive bond between a wide range of materials; the adhesive has extremely strong initial and ultimate tack, which means that it instantly creates an extremely strong adhesive bond at the moment a label is applied, which will then go on to strengthen and set into a stronger bond. Super tack adhesives are designed for label applications where a standard permanent adhesive simply cannot create and/or sustain a bond between two materials (usually because the materials are unusual in texture and/or the surface is curved or shaped in some manner) OR where there is an important need to make sure that the label is extremely difficult to remove (for example, because the label carries vital identifying information, health and safety warnings, and/or instructions for use).

Our Super Tack Labels (product code: ST) are paper labels with a super tack adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are made with our strongest permanent adhesive to date and are suitable for label applications that involve unusual materials and/or surfaces, that involve cold temperatures, or that require labels that will remain firmly in place over a long period of time and prove to be extremely difficult to remove.

HIGH TACK ADHESIVE
Similar to a super tack adhesive, a high tack adhesive offers a stronger adhesive bond than that which is created by standard permanent adhesives (although it is not as strong as a super tack adhesive). High tack adhesives have strong initial and ultimate tack and are capable of creating strong adhesive bonds between a wide range of materials and surface types.

Our High Tack Labels (product code: HT) are paper labels with a high tack adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are well-suited to label applications where a standard adhesive isn’t capable of creating and sustaining an adhesive bond OR where there is a need to make absolutely sure that the labels will remain firmly in place for an extended period of time.

MARINE ADHESIVE
The term “marine adhesive” is applied to adhesives that have been designed to create and sustain an adhesive bond in marine environments. Our marine adhesive conforms to the BS5609 part 2 standard for marine immersions to qualify for this certification, the adhesive undergoes a number of rigorous tests to ensure that it will work in tough marine conditions, including submersion in salt water for three months. This adhesive was developed specifically for labelling chemical drums that are shipped overseas (where the drums MUST remain clearly labelled even if they fall overboard).

We supply THREE product ranges with a marine adhesive; our Matt White Polyester Labels (product code: MWP) are made with matt white polyester and a marine adhesive, our Polyethylene Labels (product code: MWPE) are made with matt white polyethylene and a marine adhesive, and our Polyolefin Labels (product code: MWPO) are made with matt white polyolefin and a marine adhesive. All of these labels can be printed with a laser printer OR can be handwritten; our MWPE and MWPO labels can also be printed with an inkjet printer although this will not create waterproof print as inkjet inks tend to be water-based and so will run or smudge if the print gets wet. These waterproof labels are ideal for a wide range of applications that need tough and durable labels – especially any indoor or outdoor applications that may involve exposure to or immersion in water.

VOID ADHESIVE
This adhesive is used to make security labels in the form of tamper evident labels that leave behind the word “VOID” when a label is removed from an item. There are a variety of void adhesives, which provide visual evidence of tampering in this way – some will leave behind the word “VOID” (or another message) on the labelled item only, on the label itself only, or the adhesive layer will split to leave the message on both the labelled item and the label itself (this is how our VOID labels works).

Our VOID Labels (product code: SVP) are silver polyester labels with a VOID adhesive and can be printed using a laser printer (or handwritten). These labels are ideal for use as security labels on high value items, security seals on packaging or document folders, or as warranty labels on high or added value goods. They improve the security of these items by acting as a visual deterrent against tampering and by providing visual evidence that an item has, in fact, been tampered with or not.

DEEP FREEZE ADHESIVE
As the name suggests, this adhesive was designed to produce a permanent adhesive bond even when the labelled item is exposed to deep freeze conditions. Standard adhesives will usually struggle to produce and/or sustain an adhesive bond in extremely low temperatures, which makes a deep freeze adhesive an ideal alternative for any label application that involves exposure to or storage in colder temperatures.

Our Freezer Labels (product code: DF) are paper labels with a deep freeze adhesive and can be printed using a laser printer OR they can be handwritten (we do not recommend printing these labels with an inkjet printer as inkjet inks tend to be water-based, which means that your print will run or smudge when it comes into contact with condensation). These labels are ideal for any label application that involves deep freeze conditions, including food and drink labels or identification labels on research and/or medical samples. The labels can be applied onto items that are already frozen or that will be frozen at a later date and will maintain a good adhesive bond at temperatures between -40°C to +60°C.

WATER WASH OFF ADHESIVE
This adhesive provides a brilliant solution to the problem of labelling items safely and securely (as with a permanent adhesive) before removing the labels without damaging the items (as with a removable adhesive) so that they can be reused (and relabelled). Water wash off adhesives create a strong adhesive bond that breaks down when exposed to water; this means that a label will remain firmly in place while needed BUT will remove cleanly and easily when the labelled item is washed.

Our Water Wash Off Labels (product code: WW) are paper labels with a water wash off adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are ideal for use on reusable containers and particularly those used in the food and drink industry (either to hold ingredients or as product containers, such as jars and bottles) – the contents of a container can be safely and clearly identified before the label is washed away when the container is cleaned before being reused.

SUPER REMOVABLE ADHESIVE
Also known as a “glass removable” adhesive, this removable adhesive was developed specifically for use on delicate surfaces – such as glass and paper – which are likely to be damaged when a label is removed. The adhesive makes use of modern manufacturing methods and materials to create a light adhesive bond that will gently hold a label in place while it is needed before allowing that label to be removed without doing any damage in the process.

Our Super Removable Labels (product code: GREM) are paper labels with a super removable adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are ideal for temporarily labelling delicate items (especially those made of glass or paper) and are brilliant product labels that can be used to display pricing information on (gift) items such as vases and books.

You can view a full list of all of the different adhesives that are used to make our self-adhesive labels on our All Adhesives page; this page gives a brief description of each adhesive, along with information about the product range that it is used to make, and a link to the range page for that particular product, so you can find out more about or place an order for those particular labels.

Need Some Advice On Designing & Printing Your Own Labels? Try The Label Planet Help Pages!

Wednesday, September 6th, 2017

Here at Label Planet, we aim to provide our customers with high quality products AND customer support. As a part of this we offer a free sample request service, free Word templates and PDF templates, and a whole range of advice pages to help guide our customers through the process of designing and printing their own labels – regardless of whether they’re a complete beginner or an expert who needs some advice on how to deal with a particular problem.

All of our guides are available through our Help & Support Section, which contains links to the following:

Frequently Asked Questions
A brief (ish) list of the questions we get asked most frequently by our customers, including questions about designing and printing labels, about our despatch and delivery service levels, about how to choose the right label for a particular application, about different types of labels, and about placing and making payment for an order of labels from Label Planet (or requesting a refund).

Free Sample Request Service
We know that some of our customers need to make absolutely sure that the labels they buy from us are suitable for the label application they have in mind – and we also know how frustrating it is to buy a product only to find out that it’s either completely unsuitable or simply not what you had in mind – which is why we offer all of our customers the opportunity to request a sample of the label(s) they are interested in so they can “try before they buy”.

Label Material Specification Sheets
These sheets supply more detailed information about our product ranges, including the material and adhesive used to make a product range, the printer compatibility of a particular label, the weight and thickness of each part of the label, and any other key characteristics of that product range.

Label Templates
Our label templates are available through our dedicated Template Section; this section contains a template information page for every label size that we supply and each page lists detailed measurements, compatible Avery codes, and printing advice for that particular size, along with a set of Word templates and PDF templates for customers to use free of charge. All of our templates have been set up and thoroughly tested by us to make sure that they are capable of producing the correct alignment on our label products.

Top Tips (Dos & Don’ts)
This guide contains a quick hit list of tips that can help our customers to avoid the most common problems that arise when designing and printing A4 sheets of self-adhesive labels.

Guide To Designing & Printing Labels
Our basic step by step guide to designing and printing your own label sheets; this guide goes through the THREE main steps of designing and printing labels (starting with “Finding & Opening A Template”, working through “Designing A Template”, and ending with “Setting Up Your Printer”) and includes basic instructions for the process of designing and printing labels along with a few “Extra Tips” to help avoid and overcome potential problems.

Guide To Designing & Printing Round Labels / Oval Labels
This guide aims to act as a companion piece to the first guide by providing extra information and tips about printing round labels and oval labels; the shaping of these labels can make them a little trickier to print accurately and this guide provides help and advice on how to approach these labels to (hopefully) avoid the problems that they can cause.

Guide To Printing Mirrored Text & Images
This guide is aimed at customers who want to print window stickers that can be applied onto one side of a glass surface (such as a window) and read correctly from the other side. This page contains tips on how to create a “mirrored” or “reversed” template that will allow you to create window stickers that can be viewed in this manner.

Troubleshooting Guide
Over the years, we’ve helped hundreds of customers with their labels and label templates, which means that we’ve become very familiar with a variety of problems that crop up time and time again – and in doing so, we’ve picked up a few helpful tips and solutions that can help to resolve these issues. If you’re having problems printing your label template, then taking a look through this guide is definitely a good first step towards figuring out how to resolve what’s going wrong.

Avery Codes (with compatible Label Planet label sizes)
Some of our label sizes use the same size and layout as Avery labels, which means that you can print our labels using an Avery template that is built into the software you want (or need) to use to print your labels. This page contains a list of all of the Avery codes that have compatible Label Planet codes (along with some basic measurement information and a link to our template information page for that label size).

You can use this page to look up an Avery code that you have access to or have used before to see if we supply a compatible product.

Label Planet Codes (with compatible Avery label sizes)
This page can also be used to cross reference between Label Planet codes and Avery codes but where the page above lists Avery codes that are compatible with our products, this page lists Label Planet product codes that have compatible Avery codes (along with basic measurements and a link to the relevant template information page).

You can use this page to look up the Label Planet labels you are interested in to see if they have a compatible Avery code.

Label Planet’s Label Blog / Label Planet’s Template Blog
In addition to our guides, we also run TWO blogs all about labels and label templates; there’s this one (obviously) that features information about our products and our services, along with our Template Tuesdays blog, which features a blog post every Tuesday that takes a closer look at a particular aspect of designing and/or printing a label template.

Glossary Of Label Terms
This extra feature provides a list of terms that are commonly used in the labelling industry (along with their definitions) so, if you come across any words that you haven’t heard before or don’t know the meaning of, you can pop along to our glossary to find a basic explanation of what they mean in relation to labels and labelling.

Remember, if you ever need any help or advice with designing and printing your own labels, our Help Pages aim to provide a one-stop shop for most questions and queries that you might need answering. If, however, you don’t find the answers you need on these pages OR if you need more in depth one-to-one advice about a particular problem that you have encountered, you can always get in touch with our Customer Service Team who will do their best to help.

Questions & Queries About Prices & Paying For Labels From Label Planet

Wednesday, August 30th, 2017

This week’s blog post aims to answer some of the most frequent questions and queries that we receive about our prices and the payment methods available to our customers.

How Do I Find Out What Your Prices Are?
All of our current prices are listed on our website; simply visit the product page of the item you are interested in to view the prices available for that product.

Alternatively, you can get in touch with our Customer Service Team; we recommend contacting us first if you have a bit of a “shopping list” of items as we may be able to prorata the price of some (or all) of the items you are interested in to give you a better price.

We are usually able to offer prorata pricing if you require a quantity that is not listed on our site (e.g. 200 sheets) or if you are ordering multiple sizes within a particular product range (e.g. LP4/99 GW and LP8/99 GW).

What Is “All-Inclusive” Pricing?
The prices displayed on our website are “all-inclusive”, which means that the price includes both VAT and standard delivery to the UK. The price you see will be the price you pay UNLESS you opt to upgrade to a special delivery service or you need to request delivery to Ireland.

What Pricing Structure Do You Use?
We use a price break system; each product range has a price list that applies to all of the label sizes within that product range, which features price breaks at each of the quantities shown in the price list. This means you will get a better price per sheet if you order bulk boxes of 500 sheets compared to ordering packs of 25 sheets.

Do You Offer A Price Matching Service?
No. We are not the cheapest supplier of labels (nor are we the most expensive) but we aim to supply our customers with both high quality labels and high quality customer service – and this is reflected in our prices. All of our products are manufactured independently in the UK and we provide a number of support services including samples, labels templates, and help and advice on designing and printing your own self-adhesive labels.

If you find a better price elsewhere it is up to you to decide where you order your labels.

Please note: our sister company (Madebuy) supplies genuine Label Planet products via Amazon and Ebay; while we aim to keep prices consistent between the two companies, there may be some differences and it is up to you to decide if you order from us or Madebuy.

Do You Offer Trade Prices?
No. We offer one price list to all of our customers, although our price break system is designed to help trade customers (who are more likely to buy in bulk than individual customers) by creating a better unit price for larger quantities.

Do You Offer A Discount For … ?
We don’t currently have any discounts or offers available – although, as mentioned above, if you are buying an assortment of items we may be able to prorata some of those items, while repeat customers could take advantage of our price break system to order more labels than they currently need (storing some for future use) to get a better price per unit.

Do I Have To Pay For Samples Or Templates?
No. Our sample service and label templates are both completely free for anyone to use.

Do I Have To Pay For Delivery?
Standard delivery to UK addresses is included in the prices on our website; you will only need to pay extra for delivery if you want to upgrade to a special delivery service OR if you are ordering labels for delivery to Ireland.

We offer a range of special delivery options, including next day delivery options with Royal Mail (pre-1pm, pre-9am, and Sat delivery) and timed carrier services. Small orders (25-200 sheets) can be upgraded to a guaranteed next day service as you checkout online – for all other special delivery options or to upgrade a large order to a timed carrier service, you will need to contact our Customer Service Team by phone.

Delivery to Ireland depends on the specific items and quantities being ordered, which means that we ask customers to order by phone so that we can arrange the correct shipping option for the exact content of your order.

Customers in Ireland who are VAT registered can request a non-VAT quote providing that you have your VAT number to hand when you order.

Where we do charge extra for delivery, we will only ever charge what Royal Mail or our carrier provider charge us – we do not add on our own charges for upgrading your delivery service level.

What Payment Methods Are Available?
You can pay in a number of ways, although the payment methods available will depend on how you place your order:

  • Online Orders: pay by debit/credit card or Paypal.
  • Phone Orders: pay by debit/credit card.
  • Post: pay by cheque.
  • Email/Fax: request a Proforma Invoice against which you can make payment via debit/credit card or BACS transfer.

Please note, we can also send a Paypal payment request if you let us know that you would prefer to pay in this manner.

Can I Open A Credit Account?
No. We operate on a “payment with order” basis and do not offer any credit accounts. As mentioned earlier, if you are unable to pay online or by phone (for example, because you need to submit orders via a Finance Department) you can request a Proforma Invoice.

Please note: if you request a Proforma Invoice, we will not process your order and despatch your labels until we have received payment – and it is up to you to ensure that payment is made.

Our one exception is Local Education Authority schools; we offer a 30 Day Invoice option to schools (at our discretion) – we simply need an official purchase order or the details of your order on the school’s letterhead along with the signature of the individual responsible for making payment and we will despatch your goods along with a School Invoice.

If you have any other questions or queries about ordering labels from Label Planet, you can always get in touch with our Customer Service Team. Alternatively, if you want to place an online order today, simply head on over to our Home Page to get started.