Posts Tagged ‘Customer FAQ’

Label Planet Answers Frequently Asked Questions About … Avery Labels

Wednesday, November 14th, 2018

For many, the name “Avery” is synonymous with self adhesive labels. So we’ve put together a list of answers to the most FAQs we get about Avery labels.

label planet labels, label templates, and avery labels

Do You Supply Avery Labels?

No – we do not sell any Avery products.

Our self adhesive labels are produced independently in the UK using high quality materials and manufacturing processes. However, some of our products are “Avery compatible”.

What Do You Mean By Compatible With Avery Labels?

When we say our products are compatible with Avery labels, we mean that they use the same label size and layout (although the materials we use to make our labels will differ from those used by Avery).

This means that you can use an Avery template to print labels you have bought from us; you could even use a Label Planet template to print labels you have bought from Avery.

Some Avery labels use a very similar size and/or layout to our products, where the difference is 1mm or less; in these cases, we list the relevant Avery code along with the ^ symbol to indicate that there is a VERY slight difference between our labels and those of Avery.

How Do I Know If Your Labels Are Compatible With Avery Labels?

If one of our products is compatible with Avery labels, we list the relevant Avery codes on the product page, template information page, and product packaging * for that label size.

* Stocked items sold in 25 sheet packs only. Bulk and made to order items are despatched from our warehouse using different packaging.

Our product pages and packaging show only the most common Avery code. The template information pages show ALL current Avery codes that are compatible with our products.

You can view the relevant template information page by clicking on the purple “Label Templates And Printing Information” link on the product page OR by visiting our Template Home Page and selecting your label shape and then your label size.

We have also put together two cross reference pages:

Avery Codes With Compatible Label Planet Sizes – use this page if you have an Avery code and want to find out if we supply labels in that size.

Label Planet Codes With Compatible Avery Sizes – use this page if you have a Label Planet code and want to find out if it is compatible with Avery products.

Why Do Some Of Your Labels Have More Than One Compatible Avery Code?

Some of our Avery compatible products have more than one compatible Avery code. This is because of the way Avery creates product (and template) codes.

Label Planet and Avery supply a range of label sizes, many of which are available in different materials/adhesives. This means you can use one template to print multiple products that share the same label size and layout.

At Label Planet, our product codes have two parts; the first is the size code and the second is the material code. Our templates are named using the relevant size code. We supply one set of templates for each size (not for each product).

For example, our label size 99.1 x 139mm is available in a range of materials. The product code for our standard paper labels in this size is LP4/99. For our gloss paper laser labels in the same size, we use the code LP4/99 GW. The template code for both of these products is LP4/99.

Avery use unique codes for their products – and use the same codes for their templates. This means that they have templates for each product (not each size).

To continue our example, Avery supplies the 99.1 x 139mm label size as two paper products; L7169 is paper labels for laser printers and J8169 is paper labels for inkjet printers. Their gloss paper laser labels in the same size have the product code L7769.

Avery have templates for each of these codes, which means Avery templates L7169, J8169, and L7769 are actually identical.

This also means that our LP4/99 (and LP4/99 GW etc) labels are compatible with Avery codes L7169, J8169, AND L7769.

In fact, we’ve found SIXTEEN compatible Avery codes for our LP4/99 label size – they’re all listed on the LP4/99 template information page.  

Why Can’t I Find An Avery Code In My Software?

Given that Avery labels are such an established part of the labelling industry, software with built-in label templates will often include a set of Avery templates.

If you’ve got an Avery code but you’re struggling to find it in your software, this could be because…

  • You haven’t selected Avery A4/A5 as the label vendor. There may be three sets of Avery templates; Avery A4/A5 (label sizes supplied on A4 or A5 sheets), Avery Zweckform (label sizes supplied on A4 sheets, more commonly used in Europe), and Avery US Letter (label sizes supplied on Letter sheets, used in the US). Each range has its own set of product codes so you won’t be able to find your code if you aren’t looking at the right set of Avery products.
  • You are using an Avery code that has been discontinued by Avery and has therefore been dropped from your software.
  • Your software doesn’t include that particular code in its list of built-in templates. The set of built-in templates available may be revised when software is updated. The most popular and common templates available at the time the software is created or updated is usually included BUT these sets tend to offer a selection of templates rather than every template currently in existence. This can mean that older codes or less popular sizes may be removed or left out of template sets.

It may be worth trying to find another Avery code that uses the same label size and layout. For example, if you are printing Label Planet labels with multiple compatible Avery codes, and the first code you try isn’t available in your software, work through the list of codes to see if another one is available.

Why Can’t I Find An Avery Code For Label Planet Product Code LP…/…?

If we haven’t listed any Avery codes for one of our products, this is because Avery simply don’t supply labels in that particular size. We have, however, created Word and PDF label templates for all of our label sizes for customers to use free of charge. These templates can be downloaded from our Template Home page (select your label shape and size) or by clicking on the “Label Templates and Printing Information” link on the relevant product page.

Got Any More Questions & Queries? Check Out Our Help Pages Or Get In Touch!

We’ve put together a range of guides, tips, and resources to create a Help Section that aims provide help and advice on designing and printing your own self adhesive labels – whether you’re a beginner or a seasoned pro! This section includes guides on designing and printing labels, top tips and a troubleshooting guide, along with our template section.

If you find that your particular question or query isn’t answered on these pages, get in touch with our Customer Service Team. You can give us a call during office hours (Monday-Friday, 9am-5pm) or email info@labelplanet.co.uk at any time.

Label Planet’s Brief Guide To Self Adhesive Labels

Wednesday, November 7th, 2018

If you’re buying self adhesive labels and find yourself overwhelmed at the sheer amount of options available, this is the post for you! We’ve put together a brief guide to what self adhesive labels are – and why there are so many options available.

label planet labels templates samples

What Are Self Adhesive Labels?

Self adhesive labels are labels made with a particular type of adhesive known as a “self adhesive” or “pressure sensitive adhesive”. A pressure sensitive adhesive is an adhesive that is tacky (sticky) at room temperature and requires only the pressure of a finger/thumb to form a successful application.

How Many Different Forms Of Self Adhesive Labels Are There?

Self adhesive labels come in many different forms; common examples include sheet labels (like our A4 labels), roll labels (where the labels are on a continuous backing sheet that is wound around a central core), and fan-fold labels (also carried on a continuous backing sheet but one that is perforated and then folded back and forth along these perforations). Some are intended for use with printers, while others are intended to be left blank or handwritten only.

Generally speaking, self adhesive labels are three-tier constructions; they have a top layer (the Face Material), a middle layer (the Adhesive), and a bottom layer (the Backing Sheet). The face material and adhesive separate from the backing sheet to form the “label” proper. Self adhesive labels may have additional layers to help produce a particular appearance or fulfil a particular function.

At Label Planet, we have chosen to specialise in A4 sheets of self adhesive labels, which are designed for use with standard desktop laser and inkjet printers.

Why Are There So Many Different Options?

You can use A4 labels for thousands of different label applications. Different applications require particular sizes, materials, and/or adhesives to ensure that the labels can create and sustain an adhesive bond under the unique circumstances and requirements of that particular application.

Therefore, while we “specialise” in one particular type of self adhesive labels, we still have a LOT of options. Our product range includes over 100 label sizes in over 30 material/adhesive combinations because we want all of our customers to be able to find an option that suits their application.

Label Sizes:

We supply “standard” label sizes. These sizes determined by the proportions of an A4 sheet; they are the result of dividing an A4 sheet into a specific number of labels, while leaving as little waste material around and between the labels as possible. We do not supply bespoke sizes; you would need to contact a label manufacturer to request bespoke label sizes.

Label Materials:

Our sizes are then available in various material/adhesive combinations. Each combination provides a range of properties suitable for different applications. For example, we provide…

  • Paper or Synthetic Materials.
    Paper labels are a basic (and budget friendly) option suitable for general applications. Synthetic labels offer specialised properties for more demanding applications; for example, those requiring transparent labels, waterproof labels, or asset / security labels.
  • Inkjet Labels or Laser Labels.
    Different printers use VERY different printing methods. Inkjet printers disperse inks onto a surface, where they are partially absorbed before drying in place. Laser printers use heat (and pressure) to bond a dry powder (toner) onto a surface.Some materials suit one particular printing method (others suit both). We therefore supply laser labels and inkjet labels to allow our customers to get the best possible print quality.
  • Coloured Labels, Transparent Labels, and Gloss Labels / Matt Labels.
    For many customers, appearance is key. We therefore provide options for coloured labels, transparent labels, along with gloss finishes (bright and shiny) and matt finishes (dull and flat).
  • Permanent, Removable, and Special Adhesives.
    Pressure sensitive adhesives are either permanent or removable. The former create strong adhesive bonds that make labels difficult to remove. The latter create adhesive bonds that hold labels in place while needed before removing easily and cleanly (without damaging the surface or leaving behind adhesive residue).We supply permanent labels and removable labels along with specialised adhesives designed for specific applications. Examples include our high / super tack adhesives (create strong adhesive bonds even on unusual materials and/or curved surfaces), marine adhesive (for outdoor applications), VOID adhesive (for security labels), deep freeze adhesive (for items used/stored in freezer conditions), water wash off adhesive (for reusable containers), and super removable adhesive (for temporarily labelling delicate items).

Choosing The Right Self Adhesive Labels From Label Planet

There are a variety of ways to find the perfect self adhesive labels for your application.

Our alphabetical list and home page links let you visit our different product range pages. Use our All Labels page to view all of our range pages at once. Alternatively, use the Label Finder to create a shortlist of suitable options based on your requirements. Enter the things your labels MUST be and the Finder will list of all of our products that suit.

We offer a free sample request service, so you can try a few different sizes and/or materials to find the perfect option for your application. We also provide free label template for you to use to design and print your own labels.

If you need any help and advice, our Customer Service Team is on hand 9am-5pm, Monday to Friday, to help you find the perfect sticky labels.

Label Planet Answers Your FAQs About Our Prices and Payment Methods

Wednesday, September 5th, 2018

This week’s blog will aim to answer some of the most FAQs about Label Planet’s prices and payment methods. So if you have any questions or queries about buying self adhesive labels from Label Planet, the answers you need might just be available right here.

Label Planet Labels Logo

How Do I Find Out What Your Self Adhesive Labels Cost?

Our prices are all listed on our website. Visit the product page of the self adhesive labels you want to buy to view our price list. Alternatively, give our Customer Service Team a call.

What Do The Prices Of Your Self Adhesive Labels Include?

All of our prices include VAT and standard UK delivery.

For small orders, standard delivery uses Royal Mail’s first class service. For larger orders (250+ sheets), this is a next working day carrier service. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands uses a 2 day carrier service.

How Do Your Self Adhesive Labels Price Lists Work?

We use a price break system, which means that larger quantities offer a better cost per unit compared to smaller quantities. While we don’t offer a separate trade price list, trade customers (who are more likely to order in bulk) can take advantage of our price breaks to get a better overall price. This also allows individual customers to save money by ordering larger quantities on a less frequent basis.

Can I Get A Better Price For The Self Adhesive Labels I Want To Buy?

Our prices are our prices. However, if you need to order a quantity not listed on our site or have a “shopping list”, it may be worth ordering by phone as we may be able to pro-rata the price of some/all of the items in your order.

Please note: we can only supply self adhesive labels in 25 sheet packs (up to 500 sheets) or 500 sheet boxes. For example, we can supply 375 sheets but we cannot supply 380 sheets.

Do You Offer Price Matching On Your Self Adhesive Labels?

We do not offer price matching services. If you find similar self adhesive labels elsewhere for a cheaper price, you choose where to order.

You will need to make sure that you are happy with the product quality and customer service provided if you order elsewhere.

Please note: our sister company Madebuy supplies genuine Label Planet products via Amazon and eBay. While we try to offer consistent prices, some items have slightly different prices depending on the quantity and shipping option you select. You should decide whether you want to order from Label Planet or Madebuy as we do not offer price matching.

How Can I Pay For My Self Adhesive Labels?

We try to provide payment methods that allow all of our customers to pay in a way that is convenient. The payment methods available depend on how you order:

  • Online Orders: pay by credit card/debit card or PayPal.
  • Phone Orders: pay by credit card/debit card.
  • Email/Fax Orders: request a Proforma Invoice and pay by credit card/debit card, BACS transfer, or cheque.
  • Post Orders: pay by cheque or postal order.

Can I Order Self Adhesive Labels Using A Purchase Order?

Yes! Email or fax your purchase order to us and we will issue you with a Proforma Invoice.

Can I Open A Credit Account/Request An Invoice For My Self Adhesive Labels?

We are primarily an online supplier, which means that we operate on a “payment with order” basis. We do not offer credit accounts or invoices. If you cannot order online or over the phone yourself (for example, if you have to place orders via a Finance Department or you don’t have a purchasing card), you can send us a purchase order or order request by email/fax/post and we’ll issue a Proforma Invoice against which you (or your Finance Department) can make payment.

If you request a Proforma Invoice you are responsible for making sure that payment is made. We will NOT despatch your order until we have received payment (or proof that a BACS payment has been scheduled).

Our ONE exception is Local Education Authority Schools who may request a 30-Day School Invoice (see below).

How Do I Order Self Adhesive Labels For A School?

You can order via our website or over the phone. If you need to submit orders via a Finance Department or don’t have access to a payment card, you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Alternatively, we will provide a Proforma Invoice against which you can make payment.

Please note: we must receive an official School Purchase Order OR your order details on the school’s letterhead along with the signature of the individual responsible for making payment before we can process school orders.

How Do I Order Self Adhesive Labels For Delivery To The Republic Of Ireland?

While we do not offer worldwide shipping, we can deliver orders to the Republic of Ireland. We require customers to order by phone (or email/fax) so that we can determine the shipping requirements (and shipping costs) for the exact items and quantities that you wish to order.

If you are VAT registered, have your VAT number to hand and we will remove VAT from your order when you call.

Still Got A Question Or Query About Buying Self Adhesive Labels? Get In Touch With Our Customer Service Team!

If our FAQs have let you down or you need an answer to a non-frequently asked question, the best thing to do is get in touch with our Customer Service Team who will be happy to help. You can send us an email at any time. Alternatively, give us a call during office hours – our team is available 9am to 5pm, Monday to Friday.

Label Planet’s Guide To Choosing The Right Adhesive Labels

Wednesday, April 18th, 2018

A Handy Flowchart To Help You Choose The Perfect Adhesive Labels

We supply THIRTY ranges of self adhesive labels giving you a choice of TEN different types of adhesive. This many choices can be confusing – especially if you need sticky labels for very specific circumstances.

So, we’ve pooled our knowledge of self adhesive labels to create a simple flowchart. This chart will guide you towards the adhesive labels that are right for your label application.

You simply need to answer TWO basic questions to find out the type of adhesive that you should choose.

Label Planet Guide To Adhesives

The (Inevitable) Exception To The Rule Of Choosing The Perfect Adhesive

There is an exception to this rule and that is temporary labels to stick onto clothing or fabric items. For example, you might want product labels for clothing or fabric items that can be removed without damaging those items after they have been sold. Alternatively, you might be hosting a networking event and want to hand out temporary name badges or you could be hosting a charity event or open day and want to give people stickers to reward their participation. Either way, your sticky labels mustn’t ruin people’s clothing at the end of the event.

In this case, we recommend a standard permanent adhesive instead of a removable adhesive. This is because fabrics have unusual and varied surfaces that can be difficult for removable adhesives to bond with properly. Permanent adhesives have the extra strength to ensure your adhesive labels remain in place BUT they won’t form a solid bond, which means they can be safely removed from clothing.

Next Steps: Request A Sample Or Place An Order For Your Adhesive Labels

Once you’ve found the right adhesive labels for your labelling application you can request a sample or place an order. Our free sample service means you can make sure that you’ve really got the right adhesive for your application before you go ahead and place an order.

FAQ – What Are Label Planet’s Popular Label Sizes?

Wednesday, March 7th, 2018

A Guide To Label Planet’s “Popular” Label Sizes For Self Adhesive Labels

If you’ve taken a look through the home page of our website, you may have noticed an option called “Popular Sizes” and wondered what makes a particular label size “popular”. We’ve written this blog post to explain what our popular label sizes are and why they can be extremely useful…

What Is A “Popular” Label Size?

As you might imagine, our range of popular label sizes is made up of the sizes that are requested most often; they’re also the most popular sizes requested across the whole of the labelling industry.

What Are The Benefits Of Choosing “Popular” Self Adhesive Label Sizes?

There are a number of benefits to choosing a popular label size – most of which are the result of the fact that “popular” sizes tend to become “standard” sizes.

The labelling industry wants to manufacture label sizes that customers actually want to buy, which has led to certain sizes becoming a set of “standard” label sizes that are manufactured in extremely large volumes on a regular basis. This has a number of benefits for customers:

  1. Popular Label Sizes Are Readily Available

    Manufacturers make self adhesive labels in these sizes ALL THE TIME, which means that they are often in stock and available for same day despatch. Bespoke label sizes are made to order, which means they have longer lead times during which the self adhesive labels will actually be made for a specific customer.

  1. Popular Label Sizes Are Available In Smaller Quantities

    Smaller packs of self adhesive labels tend to be available when there is a ready supply of stock that can be broken down into smaller quantities. Bespoke label sizes are only produced in specific and requested quantities.

  1. Popular Label Sizes Are Cheaper

    These sizes are produced in bulk, which makes them less expensive to produce compared to bespoke label sizes (that have additional manufacturing set up costs) – making them much cheaper to buy.

  1. Popular Label Sizes Are Better Supported

    These label sizes are much more likely to be supplied with label templates and printing advice. It is also more likely that a compatible label template will be available in the software a customer wants to use to design and print their own self adhesive labels (such as the Avery Label Templates built in to Word).

  1. Popular Label Sizes Are Available In More Material & Adhesive Options

    Popular sizes are used to create ranges of self adhesive labels in alternative label materials and label adhesives. While standard paper labels are available in a wider range of label sizes, if you want a different material or adhesive (used to make waterproof labels, transparent labels, coloured labels, removable labels, security labels, freezer labels, gloss labels, opaque labels, or high tack permanent labels) you will probably find that they are available in a limited range of label sizes (made up of “popular” / standard sizes).

What Label Sizes Are Included In Your “Popular” Group Of Self Adhesive Labels?

Our range of popular label sizes includes nine rectangular labels and four round labels as follows:

  • LP1/210: A4 labels measuring 210mm by 297mm
  • LP4/99: 4 sticky labels measuring 99.1mm by 139mm
  • LP8/99: 8 sticky labels measuring 99.1mm by 67.7mm
  • LP12/63: 12 sticky labels measuring 63.5mm by 72mm
  • LP14/99: 14 address labels measuring 99.1mm by 38.1mm
  • LP21/63: 21 address labels measuring 63.5mm by 38.1mm
  • LP40/45: 40 sticky labels measuring 45.7mm by 38.1mm
  • LP65/38: 65 mini labels measuring 38.1mm by 21.2mm
  • LP84/46: 84 mini labels measuring 46mm by 11.1mm
  • LP12/64R: 12 round labels with a 63.5mm diameter
  • LP15/51R: 15 round labels with a 51mm diameter
  • LP35/37R: 35 round labels with a 37mm diameter
  • LP70/25R: 70 round labels with a 25mm diameter

All of these label sizes are available in all 30 of our self adhesive label ranges – and most are also available for same day despatch from stock in packs of 25 sheets.

Ordering Popular Label Sizes From Label Planet

To view our popular label sizes and all of the material / adhesive options for each, simply click on the Search By Popular Sizes link on the home page of our website and select the size you want to buy.

Try Self-Adhesive Labels From Label Planet – They’re Out Of This World!

Wednesday, January 24th, 2018

Here at Label Planet, we made a deliberate decision to specialise in A4 sheets of self-adhesive labels designed specifically for use with standard desktop printers. Choosing to focus on just one specific kind of sticky labels means that we can pass on all sorts of astronomically awesome benefits to all of our customers.

Self-Adhesive Labels

These sticky labels are named after their adhesives; “self adhesive” or pressure sensitive adhesives are tacky (sticky) at room temperature and only require the light pressure of a hand or finger to be applied.

Self adhesive labels are really useful because they can be made in so many different variations – to suit different applications, conditions, and environments. For example, you can get gloss labels, matt labels, semi-gloss labels, coloured labels, fluorescent labels, Kraft labels, gold labels, silver labels, white labels, transparent labels, paper labels, plastic labels, waterproof labels, permanent labels, removable labels, freezer labels, wash off labels, opaque labels, security labels, and so on (and so forth!).

Laser Labels And Inkjet Labels

We sell directly to customers who want to print their own printer labels using the standard desktop printer they have available to them at home or at work. By choosing to supply A4 labels that are designed specifically for desktop machines, we are able to offer our customers a range of label sizes and material options that are specifically designed to allow them to create high quality sticky labels quickly and easily using the software and hardware available to them.

Our laser labels are made using materials and adhesives that are well-suited to the laser printing process – which uses heat and pressure to bond toner into place. This means that we use materials that are able to withstand (short term) exposure to high temperatures, such as paper labels with high moisture content.

Likewise, our inkjet labels are made using slightly porous materials that allow printing inks to dry quickly and effectively in the correct position to allow customers to produce high resolution designs using their own desktop inkjet printer.

Perfect Label Sizes And Layouts (And Label Templates To Match!)

All of our label sizes are made with layouts that are designed to make designing and printing your own A4 labels as simple and trouble-free as possible. We’ve also created Word templates and PDF templates for all of our label sizes, which can be downloaded completely free of charge from our Label Template Pages.

If you need any advice or guidance on how to print your own blank labels, you can take a look through the Guides in our Help Section or get in touch with our Customer Service Team for one-to-one advice.

An Astronomical Range Of Choices (With Warp Speed Despatch & Delivery!)

As we specialise in blank A4 labels, we are able to offer a wide range of self adhesive labels – with over 100 label sizes available across a range of more than 30 material and adhesive options – so you can find the label size, material, adhesive, and finish that is just right for your label application.

We aim to stock as many of the most popular combinations as possible, so your sticky labels are available for same day despatch in stock – with options available for guaranteed next day delivery.

High Quality Blank Labels At Great Value Prices

All of our self adhesive labels are manufactured independently in the UK using high quality materials and manufacturing processes. Plus, as a specialty supplier of A4 labels, we are able to offer our customers great value prices, as well as price breaks for trade customers who need to order in bulk.

You can find out more about SELF-ADHESIVE LABELS on our website; to place an order, simply visit www.labelplanet.co.uk or get in touch with our Customer Service Team.

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

FAQs For Last Minute Orders Of Self Adhesive Labels

Monday, December 18th, 2017

There are only FIVE days left before we shut down the Label Planet office for Christmas, which means you have FIVE days left to place a last minute order for Christmas labels.

This post contains all of the answers to the FAQs that we receive every year around Christmas as a guide to placing a last minute order of self adhesive labels from Label Planet.

When are you open this week?

9am to 5pm, Monday to Friday.

Can I still order blank labels for delivery BEFORE Christmas?

Yes, depending on:

  • The product and quantity of blank labels you are ordering
  • The delivery address for your order of self adhesive labels
  • The shipping options available for your order of sticky labels

Why does it matter what product and quantity I need?

ORDERS OF 500+ SHEETS: these items are despatched same day via carrier (up to 3pm) where stock is available; standard paper labels are kept in stock, while other materials and adhesives are made to order – at this time of year, the demand for self adhesive labels means that our lead times increase to 7+ working days, which means we cannot manufacture and despatch these items for delivery before Christmas.

PLEASE CALL OR EMAIL OUR CUSTOMER SERVICE TEAM TO CHECK STOCK AVAILABILITY

ORDERS OF 200-475 SHEETS: orders are despatched same day (up to 4pm) via carrier (next day service for UK mainland and 2 day service for Northern Ireland, Ireland, Scottish Highlands & Islands, and Islands With UK Postcodes).

ORDERS OF LESS THAN 200 SHEETS: orders are despatched same day (up to 4:30pm) via Royal Mail’s first class post as standard. Royal Mail do NOT guarantee first class items will be delivered next day and this service is likely to see delays at this time of year, which is why we recommend upgrading to a special delivery service.

What special delivery options are available?

Medium and large orders are despatched via next working day carrier service as standard (2 day for non-UK mainland), although we do have timed delivery services available (e.g. pre-10:30 delivery, pre-12 delivery etc) – contact our Customer Service Team by phone to find out more.

Small orders are despatched by Royal Mail’s first class service as standard; we STRONGLY recommend upgrading to Royal Mail’s Special Delivery Guaranteed service (next day delivery by 1pm). The shipping fee depends on the quantity of blank labels being ordered and you can upgrade online (after you have entered your delivery details) or by phone.

We also have a pre-9am delivery service and a Saturday delivery service for small orders; please phone our Customer Service Team to request either of these options.

Why does my delivery address matter?

Deliveries to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands tend to take (at least) a day extra compared to delivery to the UK mainland. Medium and large orders (200+ sheets) are sent via 2 day carrier service, while small orders being delivered to Ireland are sent via Royal Mail’s International Standard service.

So what are your last despatch dates?

WEDNESDAY – Last orders for:

  • Delivery to Northern Ireland (200+ sheets), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands – UP TO 3PM.
  • Small orders being delivered to UK mainland & Northern Ireland via STANDARD delivery (Royal Mail’s first class service) – we cannot guarantee that these items will definitely arrive before Christmas – UP TO 4:30PM.

THURSDAY – Last orders for:

  • Large and medium orders (200+ sheets) being delivered to UK mainland via carrier service – UP TO 3PM (large orders) / 4PM (medium orders).
  • Small orders being delivered to UK mainland and Northern Ireland via SPECIAL delivery (Royal Mail’s Special Delivery Guaranteed service) – UP TO 4:30PM.

FRIDAY – Last orders for:

  • Small orders (less than 200 sheets) being delivered to UK mainland via SPECIAL SATURDAY delivery (Royal Mail’s Saturday Delivery Guaranteed service) – UP TO 4:30PM.

This service can ONLY be requested by phone; we CAN place orders of 200-250 sheets on this service if you wish but this does have a much higher shipping cost due to the weight of the items being delivered.

Will you stop accepting orders before Christmas?

NO; but if your items are out of stock OR you order after our last despatch dates your self adhesive labels will NOT arrive before Christmas.

Orders despatched via Royal Mail’s first class service that don’t arrive before Christmas will usually be delivered in the days after Christmas when service in your area resumes. Medium and large orders will be despatched via carrier when we re-open in the new year.

How do I get in touch with you?

Email us at info@labelplanet.co.uk or give us a call on 01270 668076.

What happens if I place an order after you close for Christmas?

Nothing – until we reopen at 9am on Tuesday 2nd January 2018.

Please note: we are more than happy for customers to email us with questions and queries over the Christmas Holidays but we will NOT answer any enquiries until the office reopens in January – when we will do our best to answer as quickly as we possibly can.

What’s In A (Product) Name? Quite A Lot Really!

Wednesday, November 22nd, 2017

Our product codes are designed to be as simple and useful as possible, which means that (if you look closely enough) you can find out all sorts of information about our self-adhesive labels just by looking their product codes.

While a lot of label products have (random) alphanumerical codes that are easily confused and hold no meaningful reference to their products, we wanted our product codes to be as useful as the sticky labels themselves.

This is why we’ve created a system for labelling our printer labels, to incorporate the main features of each product (e.g. label size and shape, labels per sheet, label adhesive and material, colours and finishes etc) into the product code – so you know exactly what you’re getting from the start!

All of our blank label products (except for our CD & DVD labels and franking labels) have a code based on the following formula:

LP + No. of Labels Per Sheet + / + Label Width + Label Shape* + Label Adhesive/Material*


1. LP

We start with “LP” to make it absolutely clear that a code belongs to self adhesive labels from Label Planet. Some companies use the SAME product codes as other companies, which can make it impossible to know where you bought a particular set of blank labels.

2. Self Adhesive Labels Per Sheet

Next we list the number of adhesive labels per sheet, followed by a forward slash.

3. Width

Then we list the width of the label size (rounded to the nearest round number); for round labels this is the diameter of the circular labels and for  oval labels this is the widest part of each oval label.

This is where the product codes for (most of) our rectangular standard matt white permanent labels end – for example:

  • LP65/38: 65 rectangular labels per sheet with a label width of 38.1mm
  • LP4/99: 4 labels per sheet with a label width of 99.1mm
  • LP21/70: 21 labels per sheet with a label width of 70mm

The rest of our sticky labels have additional elements to indicate their shape, adhesive, material, finish, and colour.

4. Blank Label Shape

First, we add a label shape; square cut rectangular labels with a selvedge (blank strips at the top and bottom of each sheet) will have “S”, round labels have “R”, oval labels have “OV”, and square labels have “SQ” – for example:

  • LP24/70S: 24 rectangular labels per sheet with a label width of 70mm and a selvedge of 8.7mm at the top and bottom of each sheet
  • LP4/100R: 4 round labels per sheet with a diameter of 100mm
  • LP8/90OV: 8 oval labels per sheet measuring 90mm at their widest point
  • LP35/37SQ: 35 square labels per sheet with a label width of 37mm

The only exceptions are our CD labels & DVD labels, which begin with “LPCD” followed by the diameter of the round labels (e.g. LPCD117).

5. Material / Adhesive

Next we add the label adhesive and/or material; each product range has its own “range code”, which is taken from the initials of the material(s) used to make that particular product – for example:

  • DF: Paper Labels with a Deep Freeze Adhesive
  • WW: Paper Labels with a Water Wash-Off Adhesive
  • GREM: Paper Labels with a Glass REMovable Adhesive
  • GWPQ: Gloss White Photo Quality Paper Labels with a Standard Permanent Adhesive
  • MPQ: Matt Premium Quality Paper Labels with a Standard Permanent Adhesive
  • OPQ: Paper Labels with an OPaQue Adhesive
  • MWPO: Matt White PolyOlefin Labels with a Marine Adhesive
  • SVP: Silver Void Polyester Labels with a Void Adhesive
  • CRD: Crimson ReD Labels with a Standard Permanent Adhesive
  • REMCRD: Crimson ReD Labels with a Standard REMovable Adhesive
  • LG: Laser Gold Paper Labels with a Standard Permanent Adhesive
  • BRK: Brown Ribbed Kraft Labels with a Standard Permanent Adhesive

For a full list of the range codes that we use for all of our self-adhesive labels, simply visit our List Of A4 Label Materials page.

So, whether you want laser labels or inkjet labels, white labels or coloured labels, transparent labels or waterproof labels, permanent labels or removable labels, you can always take a quick look at the product code to make sure that you’ve got the sticky labels you need!

Make A Big Splash With Splashproof Labels From Label Planet

Wednesday, November 15th, 2017

Today, we’re taking a closer look at our SPLASHPROOF LABELS (Semi-Gloss Labels & Gloss Laser Labels) to find out why they’re the perfect choice when you need self adhesive labels that can put up with a splish (or a splash) of water.

What are SPLASHPROOF labels?

Splashproof labels are paper labels with a special coating that provides light protection against a small splash of water. This means that if these white labels are lightly splashed with water, they can be wiped clean and dry without the labels being damaged.

They are NOT waterproof labels; where waterproof labels can be exposed to and/or submerged in water without being damaged, splashproof labels are still – essentially – paper labels that will be damaged by exposure to/submersion in water.

How does the coating protect splashproof labels from water damage?

A self-adhesive label has two main layers (the face material and the adhesive) that are carried on a backing sheet; many adhesive labels have additional layers (such as a coating) to add particular characteristics to blank labels. For example, coatings are used to create specific finishes (e.g. gloss labels, matt labels, semi-gloss labels, satin labels, silk labels etc) or to add a protective layer over the face material and adhesive. This is how the coating on splashproof labels works; it sits on top of the paper labels so that water (or dust or dirt etc) lands on the coating and NOT on the paper face material. The water can then be wiped away without damaging the paper labels.

The reason that splashproof labels are NOT waterproof labels is that this coating is a very thin layer and does not provide a full seal all the way around the paper label beneath; if a splashproof label is exposed to or submerged in a lot of water, the water will break through the protective coating to the paper face material underneath.

So why would I use splashproof labels instead of waterproof labels?

Generally speaking, the deciding factor between the two is usually budget; waterproof labels are made with synthetic plastics (polyester, polyolefin, polyethylene etc), which makes them more expensive than paper labels.

Most of our customers who choose splashproof labels are printing product labels and either don’t have the budget for waterproof labels or want a budget-friendly alternative that won’t eat into their profit margin. If you know that your products MIGHT be exposed to a light splash of water every now and then, splashproof labels might offer enough basic protection so that you don’t need to pay extra for a completely waterproof label solution.

We are more than happy to send out samples of our splashproof labels so you can test them for yourself.

Why do you only supply splashproof laser labels?

Both our splashproof gloss labels and semi-gloss labels are LASER LABELS (i.e. they must be printed using a laser printer). They are made with materials that are well-suited to the laser printing process (a dry printing process that uses heat and pressure to bond a dry powder called toner onto surfaces), which produces waterproof print. This means both the splashproof labels AND the print that is added to them will survive a splash of water.

While it is possible to make waterproof or splashproof inkjet LABELS, inkjet INKS are NOT waterproof; they are water-based and will run or smudge under even the lightest splash of water.

What sorts of label applications are suitable for splashproof labels?

Splashproof labels are excellent product labels – especially on products that are to be used and/or stored in places where they might get splashed (e.g. kitchens and bathrooms) or on containers that will contain liquids (e.g. food labels, drink labels, bottle labels, jar labels, and cosmetics labels).

In addition to creating a protective layer, the coatings on these paper labels produce an attractive and decorative surface, with the choice of a bright “full gloss” finish (for a dazzling, eye-catching labels) or a more demure “semi-gloss” finish (for a subtle touch of shine).

What splashproof labels are available from Label Planet?

We have TWO types of splashproof labels:

  • GW: gloss paper labels for laser printers; these white labels have a permanent adhesive and are made with paper that has a gloss coating, which gives them a bright and shiny finish.
  • SG: semi-gloss labels for laser printers; these white paper labels have a permanent adhesive and a semi-gloss finish (this falls between the bright shine of a gloss finish and the dull surface of a matt finish).

Visit the range pages for GW and SG to find out more about our superb splashproof labels, to find out what label sizes are available, or to place an order for your very own splashproof labels today!