Posts Tagged ‘Customer FAQ’

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

FAQ – What’s The Difference Between A “Standard” Adhesive & A “Special” Adhesive?

Wednesday, September 13th, 2017

All of our products are self-adhesive labels that are made with “pressure sensitive adhesives”; this simply means that the adhesives on our labels are tacky (sticky) under normal conditions and therefore only require the pressure of a finger or hand to create a successful adhesive bond.

Pressure sensitive adhesives can be broadly divided into “permanent adhesives” (designed to hold a label firmly in place and making it as difficult as possible to remove the label) and “removable adhesives” (designed to hold a label in place while it is needed before removing cleanly and easily from a surface without doing any damage or leaving behind any adhesive residue in the process). You may have noticed that we have a variety of labels that we describe as having either a “standard permanent adhesive” or a “standard removable adhesive” – you may also have noticed that we have other products that we describe as having “special” adhesives and you may have wondered what the difference is between these categories.

Essentially, a “standard” adhesive is a general purpose adhesive that has been designed to create a good adhesive bond between two surfaces under “normal” conditions. “Special” adhesives, meanwhile, are designed to create an adhesive bond that is suitable for a particular label application (and the specific set of environmental conditions or requirements that the application entails) – usually because a standard adhesive wouldn’t be able to produce and/or sustain a successful adhesive bond under those conditions.

At Label Planet, we have a variety of “special” adhesives, each of which has been manufactured to produce specific characteristics that make that adhesive well-suited to a particular label application or set of environmental conditions.

SUPER TACK ADHESIVE
This adhesive has been specially developed to create an extremely strong adhesive bond between a wide range of materials; the adhesive has extremely strong initial and ultimate tack, which means that it instantly creates an extremely strong adhesive bond at the moment a label is applied, which will then go on to strengthen and set into a stronger bond. Super tack adhesives are designed for label applications where a standard permanent adhesive simply cannot create and/or sustain a bond between two materials (usually because the materials are unusual in texture and/or the surface is curved or shaped in some manner) OR where there is an important need to make sure that the label is extremely difficult to remove (for example, because the label carries vital identifying information, health and safety warnings, and/or instructions for use).

Our Super Tack Labels (product code: ST) are paper labels with a super tack adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are made with our strongest permanent adhesive to date and are suitable for label applications that involve unusual materials and/or surfaces, that involve cold temperatures, or that require labels that will remain firmly in place over a long period of time and prove to be extremely difficult to remove.

HIGH TACK ADHESIVE
Similar to a super tack adhesive, a high tack adhesive offers a stronger adhesive bond than that which is created by standard permanent adhesives (although it is not as strong as a super tack adhesive). High tack adhesives have strong initial and ultimate tack and are capable of creating strong adhesive bonds between a wide range of materials and surface types.

Our High Tack Labels (product code: HT) are paper labels with a high tack adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are well-suited to label applications where a standard adhesive isn’t capable of creating and sustaining an adhesive bond OR where there is a need to make absolutely sure that the labels will remain firmly in place for an extended period of time.

MARINE ADHESIVE
The term “marine adhesive” is applied to adhesives that have been designed to create and sustain an adhesive bond in marine environments. Our marine adhesive conforms to the BS5609 part 2 standard for marine immersions to qualify for this certification, the adhesive undergoes a number of rigorous tests to ensure that it will work in tough marine conditions, including submersion in salt water for three months. This adhesive was developed specifically for labelling chemical drums that are shipped overseas (where the drums MUST remain clearly labelled even if they fall overboard).

We supply THREE product ranges with a marine adhesive; our Matt White Polyester Labels (product code: MWP) are made with matt white polyester and a marine adhesive, our Polyethylene Labels (product code: MWPE) are made with matt white polyethylene and a marine adhesive, and our Polyolefin Labels (product code: MWPO) are made with matt white polyolefin and a marine adhesive. All of these labels can be printed with a laser printer OR can be handwritten; our MWPE and MWPO labels can also be printed with an inkjet printer although this will not create waterproof print as inkjet inks tend to be water-based and so will run or smudge if the print gets wet. These waterproof labels are ideal for a wide range of applications that need tough and durable labels – especially any indoor or outdoor applications that may involve exposure to or immersion in water.

VOID ADHESIVE
This adhesive is used to make security labels in the form of tamper evident labels that leave behind the word “VOID” when a label is removed from an item. There are a variety of void adhesives, which provide visual evidence of tampering in this way – some will leave behind the word “VOID” (or another message) on the labelled item only, on the label itself only, or the adhesive layer will split to leave the message on both the labelled item and the label itself (this is how our VOID labels works).

Our VOID Labels (product code: SVP) are silver polyester labels with a VOID adhesive and can be printed using a laser printer (or handwritten). These labels are ideal for use as security labels on high value items, security seals on packaging or document folders, or as warranty labels on high or added value goods. They improve the security of these items by acting as a visual deterrent against tampering and by providing visual evidence that an item has, in fact, been tampered with or not.

DEEP FREEZE ADHESIVE
As the name suggests, this adhesive was designed to produce a permanent adhesive bond even when the labelled item is exposed to deep freeze conditions. Standard adhesives will usually struggle to produce and/or sustain an adhesive bond in extremely low temperatures, which makes a deep freeze adhesive an ideal alternative for any label application that involves exposure to or storage in colder temperatures.

Our Freezer Labels (product code: DF) are paper labels with a deep freeze adhesive and can be printed using a laser printer OR they can be handwritten (we do not recommend printing these labels with an inkjet printer as inkjet inks tend to be water-based, which means that your print will run or smudge when it comes into contact with condensation). These labels are ideal for any label application that involves deep freeze conditions, including food and drink labels or identification labels on research and/or medical samples. The labels can be applied onto items that are already frozen or that will be frozen at a later date and will maintain a good adhesive bond at temperatures between -40°C to +60°C.

WATER WASH OFF ADHESIVE
This adhesive provides a brilliant solution to the problem of labelling items safely and securely (as with a permanent adhesive) before removing the labels without damaging the items (as with a removable adhesive) so that they can be reused (and relabelled). Water wash off adhesives create a strong adhesive bond that breaks down when exposed to water; this means that a label will remain firmly in place while needed BUT will remove cleanly and easily when the labelled item is washed.

Our Water Wash Off Labels (product code: WW) are paper labels with a water wash off adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are ideal for use on reusable containers and particularly those used in the food and drink industry (either to hold ingredients or as product containers, such as jars and bottles) – the contents of a container can be safely and clearly identified before the label is washed away when the container is cleaned before being reused.

SUPER REMOVABLE ADHESIVE
Also known as a “glass removable” adhesive, this removable adhesive was developed specifically for use on delicate surfaces – such as glass and paper – which are likely to be damaged when a label is removed. The adhesive makes use of modern manufacturing methods and materials to create a light adhesive bond that will gently hold a label in place while it is needed before allowing that label to be removed without doing any damage in the process.

Our Super Removable Labels (product code: GREM) are paper labels with a super removable adhesive and can be printed using an inkjet printer or a laser printer OR they can be handwritten. These labels are ideal for temporarily labelling delicate items (especially those made of glass or paper) and are brilliant product labels that can be used to display pricing information on (gift) items such as vases and books.

You can view a full list of all of the different adhesives that are used to make our self-adhesive labels on our All Adhesives page; this page gives a brief description of each adhesive, along with information about the product range that it is used to make, and a link to the range page for that particular product, so you can find out more about or place an order for those particular labels.

Need Some Advice On Designing & Printing Your Own Labels? Try The Label Planet Help Pages!

Wednesday, September 6th, 2017

Here at Label Planet, we aim to provide our customers with high quality products AND customer support. As a part of this we offer a free sample request service, free Word templates and PDF templates, and a whole range of advice pages to help guide our customers through the process of designing and printing their own labels – regardless of whether they’re a complete beginner or an expert who needs some advice on how to deal with a particular problem.

All of our guides are available through our Help & Support Section, which contains links to the following:

Frequently Asked Questions
A brief (ish) list of the questions we get asked most frequently by our customers, including questions about designing and printing labels, about our despatch and delivery service levels, about how to choose the right label for a particular application, about different types of labels, and about placing and making payment for an order of labels from Label Planet (or requesting a refund).

Free Sample Request Service
We know that some of our customers need to make absolutely sure that the labels they buy from us are suitable for the label application they have in mind – and we also know how frustrating it is to buy a product only to find out that it’s either completely unsuitable or simply not what you had in mind – which is why we offer all of our customers the opportunity to request a sample of the label(s) they are interested in so they can “try before they buy”.

Label Material Specification Sheets
These sheets supply more detailed information about our product ranges, including the material and adhesive used to make a product range, the printer compatibility of a particular label, the weight and thickness of each part of the label, and any other key characteristics of that product range.

Label Templates
Our label templates are available through our dedicated Template Section; this section contains a template information page for every label size that we supply and each page lists detailed measurements, compatible Avery codes, and printing advice for that particular size, along with a set of Word templates and PDF templates for customers to use free of charge. All of our templates have been set up and thoroughly tested by us to make sure that they are capable of producing the correct alignment on our label products.

Top Tips (Dos & Don’ts)
This guide contains a quick hit list of tips that can help our customers to avoid the most common problems that arise when designing and printing A4 sheets of self-adhesive labels.

Guide To Designing & Printing Labels
Our basic step by step guide to designing and printing your own label sheets; this guide goes through the THREE main steps of designing and printing labels (starting with “Finding & Opening A Template”, working through “Designing A Template”, and ending with “Setting Up Your Printer”) and includes basic instructions for the process of designing and printing labels along with a few “Extra Tips” to help avoid and overcome potential problems.

Guide To Designing & Printing Round Labels / Oval Labels
This guide aims to act as a companion piece to the first guide by providing extra information and tips about printing round labels and oval labels; the shaping of these labels can make them a little trickier to print accurately and this guide provides help and advice on how to approach these labels to (hopefully) avoid the problems that they can cause.

Guide To Printing Mirrored Text & Images
This guide is aimed at customers who want to print window stickers that can be applied onto one side of a glass surface (such as a window) and read correctly from the other side. This page contains tips on how to create a “mirrored” or “reversed” template that will allow you to create window stickers that can be viewed in this manner.

Troubleshooting Guide
Over the years, we’ve helped hundreds of customers with their labels and label templates, which means that we’ve become very familiar with a variety of problems that crop up time and time again – and in doing so, we’ve picked up a few helpful tips and solutions that can help to resolve these issues. If you’re having problems printing your label template, then taking a look through this guide is definitely a good first step towards figuring out how to resolve what’s going wrong.

Avery Codes (with compatible Label Planet label sizes)
Some of our label sizes use the same size and layout as Avery labels, which means that you can print our labels using an Avery template that is built into the software you want (or need) to use to print your labels. This page contains a list of all of the Avery codes that have compatible Label Planet codes (along with some basic measurement information and a link to our template information page for that label size).

You can use this page to look up an Avery code that you have access to or have used before to see if we supply a compatible product.

Label Planet Codes (with compatible Avery label sizes)
This page can also be used to cross reference between Label Planet codes and Avery codes but where the page above lists Avery codes that are compatible with our products, this page lists Label Planet product codes that have compatible Avery codes (along with basic measurements and a link to the relevant template information page).

You can use this page to look up the Label Planet labels you are interested in to see if they have a compatible Avery code.

Label Planet’s Label Blog / Label Planet’s Template Blog
In addition to our guides, we also run TWO blogs all about labels and label templates; there’s this one (obviously) that features information about our products and our services, along with our Template Tuesdays blog, which features a blog post every Tuesday that takes a closer look at a particular aspect of designing and/or printing a label template.

Glossary Of Label Terms
This extra feature provides a list of terms that are commonly used in the labelling industry (along with their definitions) so, if you come across any words that you haven’t heard before or don’t know the meaning of, you can pop along to our glossary to find a basic explanation of what they mean in relation to labels and labelling.

Remember, if you ever need any help or advice with designing and printing your own labels, our Help Pages aim to provide a one-stop shop for most questions and queries that you might need answering. If, however, you don’t find the answers you need on these pages OR if you need more in depth one-to-one advice about a particular problem that you have encountered, you can always get in touch with our Customer Service Team who will do their best to help.

Questions & Queries About Prices & Paying For Labels From Label Planet

Wednesday, August 30th, 2017

This week’s blog post aims to answer some of the most frequent questions and queries that we receive about our prices and the payment methods available to our customers.

How Do I Find Out What Your Prices Are?
All of our current prices are listed on our website; simply visit the product page of the item you are interested in to view the prices available for that product.

Alternatively, you can get in touch with our Customer Service Team; we recommend contacting us first if you have a bit of a “shopping list” of items as we may be able to prorata the price of some (or all) of the items you are interested in to give you a better price.

We are usually able to offer prorata pricing if you require a quantity that is not listed on our site (e.g. 200 sheets) or if you are ordering multiple sizes within a particular product range (e.g. LP4/99 GW and LP8/99 GW).

What Is “All-Inclusive” Pricing?
The prices displayed on our website are “all-inclusive”, which means that the price includes both VAT and standard delivery to the UK. The price you see will be the price you pay UNLESS you opt to upgrade to a special delivery service or you need to request delivery to Ireland.

What Pricing Structure Do You Use?
We use a price break system; each product range has a price list that applies to all of the label sizes within that product range, which features price breaks at each of the quantities shown in the price list. This means you will get a better price per sheet if you order bulk boxes of 500 sheets compared to ordering packs of 25 sheets.

Do You Offer A Price Matching Service?
No. We are not the cheapest supplier of labels (nor are we the most expensive) but we aim to supply our customers with both high quality labels and high quality customer service – and this is reflected in our prices. All of our products are manufactured independently in the UK and we provide a number of support services including samples, labels templates, and help and advice on designing and printing your own self-adhesive labels.

If you find a better price elsewhere it is up to you to decide where you order your labels.

Please note: our sister company (Madebuy) supplies genuine Label Planet products via Amazon and Ebay; while we aim to keep prices consistent between the two companies, there may be some differences and it is up to you to decide if you order from us or Madebuy.

Do You Offer Trade Prices?
No. We offer one price list to all of our customers, although our price break system is designed to help trade customers (who are more likely to buy in bulk than individual customers) by creating a better unit price for larger quantities.

Do You Offer A Discount For … ?
We don’t currently have any discounts or offers available – although, as mentioned above, if you are buying an assortment of items we may be able to prorata some of those items, while repeat customers could take advantage of our price break system to order more labels than they currently need (storing some for future use) to get a better price per unit.

Do I Have To Pay For Samples Or Templates?
No. Our sample service and label templates are both completely free for anyone to use.

Do I Have To Pay For Delivery?
Standard delivery to UK addresses is included in the prices on our website; you will only need to pay extra for delivery if you want to upgrade to a special delivery service OR if you are ordering labels for delivery to Ireland.

We offer a range of special delivery options, including next day delivery options with Royal Mail (pre-1pm, pre-9am, and Sat delivery) and timed carrier services. Small orders (25-200 sheets) can be upgraded to a guaranteed next day service as you checkout online – for all other special delivery options or to upgrade a large order to a timed carrier service, you will need to contact our Customer Service Team by phone.

Delivery to Ireland depends on the specific items and quantities being ordered, which means that we ask customers to order by phone so that we can arrange the correct shipping option for the exact content of your order.

Customers in Ireland who are VAT registered can request a non-VAT quote providing that you have your VAT number to hand when you order.

Where we do charge extra for delivery, we will only ever charge what Royal Mail or our carrier provider charge us – we do not add on our own charges for upgrading your delivery service level.

What Payment Methods Are Available?
You can pay in a number of ways, although the payment methods available will depend on how you place your order:

  • Online Orders: pay by debit/credit card or Paypal.
  • Phone Orders: pay by debit/credit card.
  • Post: pay by cheque.
  • Email/Fax: request a Proforma Invoice against which you can make payment via debit/credit card or BACS transfer.

Please note, we can also send a Paypal payment request if you let us know that you would prefer to pay in this manner.

Can I Open A Credit Account?
No. We operate on a “payment with order” basis and do not offer any credit accounts. As mentioned earlier, if you are unable to pay online or by phone (for example, because you need to submit orders via a Finance Department) you can request a Proforma Invoice.

Please note: if you request a Proforma Invoice, we will not process your order and despatch your labels until we have received payment – and it is up to you to ensure that payment is made.

Our one exception is Local Education Authority schools; we offer a 30 Day Invoice option to schools (at our discretion) – we simply need an official purchase order or the details of your order on the school’s letterhead along with the signature of the individual responsible for making payment and we will despatch your goods along with a School Invoice.

If you have any other questions or queries about ordering labels from Label Planet, you can always get in touch with our Customer Service Team. Alternatively, if you want to place an online order today, simply head on over to our Home Page to get started.

FAQ – How Do I Find Out More About Your Label Materials?

Wednesday, August 9th, 2017

When it comes to picking the perfect labels for your labelling project, you might need to know a bit more about the materials used to make your labels. For example, you might want to know more about the type of adhesive used, you might want to check the thickness of a particular label (to make sure that your printer is capable of processing your label sheets), or you might want to know if a particular material is suitable for your label application.

If this is the case, there are TWO really easy ways to find out more about the Label Planet labels you are interested in.

Firstly, you can visit our website. Each label product that we supply has its own dedicated range page, which provides the following information:

  • Key Facts: this lists the label material, printer compatibility, label adhesive, and waterproof status of the labels in question.
  • Product Information: this gives a brief description about the labels, including information about the material and adhesive along with some of the most popular uses for that particular type of label.
  • Common Uses: a short list of applications for which the label range is commonly used or particularly well-suited.
  • Material Specification Sheet: this sheet contains more detailed information about the material and adhesive used to make each label range – along with information about the weight and thickness of each material.

Secondly, if you don’t find the answer to your particular question or query on the range page of the labels you are interested in, you can always in get in touch with our Customer Service Team who will be more than happy to help. You can give us a call or send us an email – or you can even pop a note in the post – and no question is too big or too small (or too silly!).

Visit our LIST OF ALL MATERIALS page to find links to all of the range pages for our labels or visit our CONTACT US page to find out all of the ways you can get in touch with.

Label Planet’s Guide To Avery Labels

Wednesday, August 2nd, 2017

You may have noticed that we describe some of our products as being “Avery Compatible” and list “compatible Avery codes” for customers to use when printing the labels they have bought from us. This blog aims to provide a quickfire guide to what Avery labels are and why we mention them in connection with our products.

  1. We don’t sell Avery labels.
    The first thing to point out is that we DON’T supply Avery labels; none of our products are made or endorsed by the Avery Dennison Group and we have no affiliation whatsoever with the Avery Dennison Group.
  1. We do sell some label sizes that are compatible with Avery label sizes.
    Some of our label sizes are made using the exact same label size and layout as those used by Avery. We call our products “compatible” with those of Avery because they are the same (in terms of the size and layout) – however, the materials used to make our products may differ from those made by Avery.
  1. We supply Avery compatible labels because they are STANDARD label sizes that are suitable for a variety of label applications and they are cost-effective.
    While the name “Avery” has become synonymous with labels, it is important to remember that there is a whole labelling industry apart from Avery who all make their own label sizes and layouts. The reason that many of these companies use the same label sizes and layouts as Avery is that these sizes are the most economical sizes that can be produced on A4 sheets (making them more cost-effective) and they are useful for a range of applications. Standard sizes of labels supplied on A4 sheets have their dimensions determined by the sizes that are naturally created by dividing an A4 sheet into the required number of equal sized rows and columns to create the required number of labels per sheet. When label layouts are created with blank edges around the sheet – known as selvedges – or gaps between the rows and/or columns (to ensure the label sheets can be printed accurately), the spaces are generally kept as small as possible to reduce the amount of waste material that is created on each sheet.
    These sizes are manufactured regularly and in large volumes, which means that they incur lower manufacturing costs than more unusual sizes or bespoke labels that are made as and when they are requested.
    We therefore sell a number of the same label sizes and layouts as Avery (and other manufacturers and suppliers do) because these products are easier to print accurately, are readily available, and allow us to pass on better prices to our customers.
  1. We list compatible Avery codes so that customers can choose to use our label templates or a built-in Avery template to print the labels they have bought from Label Planet.
    Where one of our sizes is compatible with an Avery size you can print our labels using a template you have downloaded from our website OR using an Avery template that is built into the software you want (or need) to use to design and print your labels.We list any compatible Avery codes for our label products on the product packaging, product page, and template information page for that particular item.
  1. We list multiple Avery codes (where applicable) because of the way Avery named their products (and templates).
    Every Avery product has its own unique product code that is also used for the template that can be used to print that product. This creates multiple compatible template codes because Avery supplies many of its label sizes in different materials; each material has its own code BUT the templates used to print these products will be exactly the same because they share the same label size and layout. For example, many of Avery’s label sizes are available as both a paper product for inkjet printers (with a unique Avery code, for example J8654) and as a paper product for laser printers (also with its own unique Avery code, for example L7654) – however, you can print either of these products with either template (J8654 or L7654) because they are exactly the same. You could also use either of these templates to print onto any of our label products that have a code beginning with LP40/45 – which use the same label size and layout as the Avery products.
  1. We do not supply any labels that are compatible with American Avery label sizes.
    Avery supply DIFFERENT product ranges for the UK and US markets; this is because the US uses a page size of American Letter (8.5 inches x 11 inches or 215.9mm x 279.4mm) and label sizes that are measured in inches, while the UK uses a page size of A4 (210mm x 297mm) and label sizes that are measured in millimetres. You may have noticed that when you use built in Avery templates, the label vendor is given as “Avery A4/A5” – with another option for “Avery US Letter”. If you are using software that was developed by (and for) an American company, you will need to find an American label supplier that can ship to the UK. Alternatively, if you are able to shift away from American label sizes, you can convert your label measurements from inches to mm and you should be able to find a suitable UK label size that either matches or is close enough to the dimensions you want to use.
  1. We do not match Avery’s product list.
    We have selected a range of label sizes that we feel offers our customers the best possible choice for a range of label applications but we do not aim to match Avery’s complete product list. This means that there may be some label sizes that Avery supply but that we do not. We do not offer a bespoke label service and the only label sizes we can supply are those listed on our website.
  1. We sell label sizes that Avery do not supply.
    Of course, you may also be aware that Avery’s range of label sizes is smaller than those offered by other label manufacturers and suppliers (including Label Planet). Therefore, you will see that a number of our label products do not have any compatible Avery codes listed along with their product descriptions; this is because Avery simply do not supply labels in this size. We supply label templates (in both Word and PDF formats) for all of our label sizes so you don’t need to rely on a built in Avery template to get your labels designed and printed.

To find out if your Label Planet labels have a compatible Avery code you can check the product packaging, product page, or template information page (you can find this by clicking on the “Label Templates And Printing Information” link on the product page OR by visiting our Template Section). You could also visit our cross-index pages, which list all of the Label Planet label sizes that have compatible Avery codes and all of the Avery label sizes that have compatible Label Planet codes.

Despatch & Delivery For Self-Adhesive Labels From Label Planet

Wednesday, July 26th, 2017

If you’re looking to order self-adhesive labels but you need to know how long it will take for your items arrive, this blog post should have all the answers to your despatch & delivery questions!

Despatch of Self-Adhesive Labels
We try to maintain a wide range of stocked label sizes and materials to allow as many of our customers as possible to purchase labels that can be despatched same day. All of the label products on our website that have a minimum order quantity of 25 SHEETS or 100 SHEETS are stocked items that are available for same day despatch from stock.

Label products with a minimum order quantity of 500 SHEETS are generally made to order items that are despatched within five working days – although standard paper labels are generally kept in stock in larger volumes so we are able to despatch orders for these items much sooner (with standard matt white permanent labels often being available for same day despatch from our warehouse stock).

Made to order items are made on a rotational basis, which means that the time it takes for your labels to be made and despatched depends on when the item(s) you have ordered next appears in the rotation schedule (which takes five working days to cycle through). If you need your labels quickly, remember you can always contact us before placing an order so that we can contact the warehouse and confirm the despatch estimate for the particular item(s) that you want to order.

Delivery Of Self-Adhesive Labels
The delivery service we offer will depend on the quantity of sheets being ordered and the shipping address that you request.

Please note that we ONLY ship to the UK and the Republic of Ireland.

Standard delivery is by Royal Mail’s first class service or next working day carrier service; this service is included in the prices displayed on our website and is available for all orders with delivery addresses on the UK Mainland.

Standard delivery for Northern Ireland, Islands With UK Postcodes, and “Extended Postcode” regions is via Royal Mail’s first class service or 2-3 working day carrier service, while delivery to the Republic of Ireland is via Royal Mail’s international signed for service or 2-3 working day carrier service – both of which have additional shipping charges. Orders for delivery to the Republic of Ireland, therefore, must be placed by phone so that we can apply the correct shipping option for each particular order.

SMALL ORDERS (25-200 sheets): despatched same day via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)

MEDIUM ORDERS (200-475 sheets): despatched same day via next (working) day carrier service (up to 3pm, Mon-Fri)

LARGE ORDERS (500+ sheets): despatched via next (working) day carrier service (up to 3pm, Mon-Fri) when stock is available; made to order items are despatched within five working days (with standard paper labels being despatched sooner).

Orders for delivery to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 working day carrier service (up to 3pm, Mon-Fri).

Special Delivery Options For Delivery Of Self-Adhesive Labels
We offer a range of special delivery options if you need to make sure that your labels arrive in plenty of time for an upcoming deadline. These special delivery options include Royal Mail special deliveries (for next day delivery before 1pm, 9am, or 1pm on a Saturday) and timed carrier deliveries (for next day delivery before 10am, 10:30am, or 12pm).

You can request any of these special delivery options by calling our Customer Service Team; they do incur an additional shipping charge but this is the fee that the Royal Mail/carrier provider charges us and we do not add our own shipping charges onto any orders.

Small orders of between 25-200 sheets can also be upgraded to a next day delivery option (for delivery on the next working day before 1pm) during the checkout process.


Remember, you can also check our despatch & delivery information by visiting our Delivery Information page and if you have any questions or concerns about how long it will take for an order to be despatched and delivered to you, you can always get in touch with our Customer Service Team and we’ll be happy to help!

Picking The Perfect Labels For Your Summer Foodie Projects

Wednesday, July 19th, 2017

Summer is the perfect time for making all sorts of sweet and savoury goodies to enjoy while you (try to) enjoy a bit of summer sun. Whether you’re a home-baker or home-brewer making a few seasonal delights for friends and family or you’re a restaurant or café looking to create a selection of succulent snacks to satisfy summer shoppers, you’ll probably need a few extra labels to get all of your ingredients and products labelled up before they’re handed out.

This blog takes a closer look at the Label Planet labels that are just perfect for labelling food and drink products.

Freezer Labels
Best For: Frozen Foods
If you’re making ice creams or desserts that need to be stored in freezer conditions then our freezer labels are the ideal choice. These paper labels are made with a special freezer adhesive that is suitable for use in temperatures ranging between -40°C to +60°C and was specifically developed for deep freeze label applications (in which other standard adhesives tend to fail).

These white labels can be handwritten or printed using a laser printer; we don’t recommend using an inkjet printer, as the water-based inks will be likely to run and smudge when they are exposed to condensation.

We have eight label sizes available to order for same day despatch from stock, with a further thirty-six label sizes available as made to order bulk boxes.

Water Wash Off Labels
Best For: Labelling Ingredients / Reusable Containers
Water wash off labels are a brilliant solution to the problem of needing to securely label a container (so that the contents can be identified at all times) before removing the label without damaging the container (so that the container can be cleaned and reused).

Our wash off labels are paper labels with a special “wash off” adhesive; this is permanent adhesive creates a strong bond with a surface BUT also breaks down when it is exposed to water (so it doesn’t leave behind any adhesive residue or damage the surface). This means that you can safely and securely label food and drink containers so that their contents are clearly identified and then wash the labels off before reusing and relabelling the containers as required.

Again, we have eight label sizes available for same day despatch from stock, with thirty-six additional made to order label sizes.

Waterproof Labels
Best For: Labelling Drink Bottles
If you need labels for drink bottles that are likely to be exposed to condensation or ice, you may want to consider using waterproof labels; these labels will not be damaged by exposure to water or other liquids, which will allow your labels to remain firmly in place and completely legible for the entire length of the application.

These labels need to be printed with a laser printer in order to produce waterproof print and we have a variety of materials options to help you find the perfect label for your products. You can choose between white labels or transparent labels and we also offer options for a gloss finish (a shiny finish) or a matt finish (a dull, non-shiny finish).

We supply seventeen label sizes of waterproof labels as stocked items (packs of 25 sheets available for same day despatch), with a further twenty-seven label sizes available as made to order items (boxes of 500 sheets).

You can view ALL of our label materials on our All Materials page, download a label template from our Label Templates home page, and you can also Request A Sample of any of our label materials to make sure that you pick the perfect stickers for your summery snacks.

Top Tips For Storing Labels In Hot Weather

Wednesday, July 12th, 2017

With summer underway and some good weather – hopefully – on hand, we thought we’d put together a few top tips for storing your labels safely during the summer months (or whenever the Great British Weather decides to behave itself).

All of our labels are self-adhesive labels, which means they are tacky (sticky) at “normal” room temperatures – and so only require light pressure from a finger or hand to create a strong adhesive bond upon contact with a surface.

This does mean that the quality of the adhesive bond can be influenced by the temperature – during storage, application, and the duration of the label application. High temperatures tend to speed up the process of adhesion (causing the adhesive to set more quickly) and low temperatures tend to slow down or even prevent the adhesive process altogether. This means that if your labels get too hot or too cold, the quality of the adhesive bond that they can maintain will deteriorate.

High temperatures can also cause adhesive bleed; this is when the adhesive starts to spread out from the adhesive layer, where it can penetrate into the other layers of the labels themselves (and possibly damage these labels, for example by causing discolouration of the face material) or emerge from around the edges of the labels. This can cause problems when you try to print your label sheets as they may not feed correctly, which can cause print misalignment or may lead to your sheets getting jammed in your printer.

Therefore we recommend following these simple steps to store your self-adhesive labels safely so they retain their original quality for when you need to use them next:

  • Keep your labels in their original plastic packaging
  • Store your labels away from direct sunlight
  • Make sure the room temperature doesn’t exceed 25 degrees (and avoid spaces with fluctuating temperatures if possible)
  • Never store unused labels in the printer tray or next to the printer (or any other electrical devices) as the printer may get hot during usage.

Hopefully there is still some good weather to come over the summer months (and maybe even beyond) but – with these top tips – you can rest assured that your labels will be ready and waiting for you the next time you need to print some labels.

You can find more of our TOP TIPS in our Help Section, along with advice on how to design and print your own self-adhesive labels.

FAQ – What Label Sizes Do You Supply (& Why Those Sizes Anyway)?

Wednesday, July 5th, 2017

Customers often come to us with a particular label size in mind – which we may or may not supply. Generally speaking, if we don’t supply a particular size we are usually able to offer a suitable alternative BUT in some cases we simply won’t have a label size that comes close to a customer’s requested measurements. At Label Planet, we specialise in supplying A4 sheets of self-adhesive labels, which means that – while we try to offer the best possible range of label sizes – there are a number of factors that determine the number of label sizes we are able to supply as well as the actual measurements of those label sizes…

  1. We are a label supplier (not a label manufacturer).
    We only supply label sizes that are already available as pre-existing “standard label sizes” and we do not manufacture bespoke labels to suit a customer’s unique set of requirements.
  1. We aim to supply customers with quality labels at competitive prices.
    Standard sizes are made in bulk on a regular basis and have much lower manufacturing costs than bespoke items (that are made in smaller quantities as and when they are requested – sometimes with the added cost of having a die cutter made to produce labels in the exact size and layout required), which allows us to offer our customers much better prices.
  1. We specialise in supplying labels on A4 sheets.
    The label sizes we supply are largely determined by the dimensions of an A4 sheet (210mm wide by 297mm high); standard label sizes are created by dividing up an A4 sheet into a number of equal rows and columns, which is why certain measurements crop up over and over again. For example, if you divide a sheet into two you get 105mm (or 99.1mm if you leave a gap between the labels) and if you divide it into three you get 70mm (or 63.5mm), which is why we have a number of label sizes that have these measurements as their widths.
    Manufacturers also prefer to make products that have as little waste material as possible, which means that standard label sizes tend to be those that are created when a sheet is divided up into individual labels with no gaps between or around the labels at all AND/OR that provide a narrow selvedge (blank strip) around the edge of the sheet AND/OR have narrow gaps between the labels to create a layout that is easier to design and print accurately.
  1. We aim to supply labels that are easy for our customers to print themselves.
    Some label sizes and layouts are more difficult to design and print accurately, while others create practical difficulties when it comes to printing labels using a standard desktop printer. For example, most standard desktop printers cannot print all the way to the edge of an A4 sheet (leaving an unprintable area around the edge of the sheet), which means that many of our label sizes have selvedges (or blank strips) around the sheet to avoid this issue. We also avoid supplying very large label sizes because they tend to waste a lot of material and we avoid very small label sizes because they carry a risk of separating from the backing sheet as they are pulled through the rollers in desktop printers.
  1. We have limited shelf space.
    We aim to supply as wide a range of label sizes as possible so our customers can visit our website confident in the knowledge that they should be able to find a suitable label for their particular application – with many of our most popular label sizes available for same day despatch from stock. HOWEVER, we also have limited space for stock and it would be extremely impractical (indeed impossible) to maintain a label range that offers every possible label size and material combination.
    Therefore, we have tried to select label sizes that are suitable for a miscellany of purposes so that as many customers as possible will be able to visit our site and find a size that is suitable for their application.

You can view our full range of label sizes by visiting our Labels Listed By Width and Labels Listed By Height pages – and you can find all of the material options for each label size by visiting the relevant template information page (found via our Template Home Page OR by clicking on the “Label Templates And Printing Information” link displayed on every product page).