Posts Tagged ‘Despatch’

Let The Christmas Countdown…Commence!

Wednesday, October 25th, 2017

It is officially TWO MONTHS until Christmas Day, which means that it is time once again to launch our countdown to Christmas by reminding our customers of all the reasons why it’s really important to get your labels ordered EARLY!!

At Label Planet, we highly recommend that ALL of our customers should try to place their label orders as early as possible to help avoid headaches and heartaches as the Christmas season edges closer and closer.

Whether you’re an individual who just needs a few address labels for your Christmas cards, a business with Christmas stock to get packed and/or posted, or you’re hosting a Christmas event – it’s always a good idea to get your labels ordered in plenty of time.

Many people consider ordering labels to be the LAST job on their (Christmas) to-do list, which is fine if you’re really organised and you’ve been planning your Christmas jobs since – well – summer BUT at this time of year it’s worth bearing in mind that it is almost INEVITABLE that pretty much EVERYTHING will take longer than you’d expect.

For example, when you order labels you need to remember that you have to leave enough time for:

  1. Your labels to be despatched from our office or warehouse
  2. Your labels to be delivered to you by Royal Mail or our carrier
  3. You to design your label template
  4. You to PRINT your label template (including time to correct any mishaps that occur along the way)
  5. You to stick your labels onto your items
  6. You to post your items AND for them to be delivered (if you’re trying to send products, cards, or gifts out to arrive at their intended destination BEFORE Christmas).

At this time of year, there are hundreds and thousands of additional items being manufactured and delivered all across the country – meaning it can take longer for items to be made (if you are ordering made to order items) AND for items to be delivered.

So, here at Label Planet we have TWO top tips for ordering your Christmas labels:

  1. ORDER AS EARLY AS YOU CAN
  2. REQUEST AN UPGRADED DELIVERY SERVICE (IF ONE IS AVAILABLE)

While our despatch estimate for made to order items (i.e. labels only available in bulk boxes of 500 sheets) is USUALLY up to five working days, the volume of orders in the lead up to Christmas will push this despatch estimate upwards (usually we see despatch go up to 5-7 working days and possibly even 7-10 working days in December). While we aim to keep our despatch times as low as possible for as long as possible, we do recommend ordering early to avoid disappointment.

If you are ordering smaller quantities (e.g. 25-200 sheets), we highly recommend upgrading to our next working day delivery service – especially once we get into November and December when the Royal Mail experience a much higher volume of items, which can lead to delays with their first class service (our standard delivery service for small orders).

We do also have some timed delivery services available for items that are sent via next working day carrier service (this applies to orders of stocked items of 250+ sheets and orders of bulk boxes of 500 sheets) – to find out what services are available and to request a special delivery option, please contact our Customer Service Team.

As we get closer to Christmas, we’ll be posting those all-important LAST POSTING DATES along with updates about our despatch service level. You can find out more about our Despatch and Delivery Times by visiting our DELIVERY pages and, if you have any questions or queries, you can get in touch with our Customer Service Team by phone or by email.

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

Despatch & Delivery For Self-Adhesive Labels From Label Planet

Wednesday, July 26th, 2017

If you’re looking to order self-adhesive labels but you need to know how long it will take for your items arrive, this blog post should have all the answers to your despatch & delivery questions!

Despatch of Self-Adhesive Labels
We try to maintain a wide range of stocked label sizes and materials to allow as many of our customers as possible to purchase labels that can be despatched same day. All of the label products on our website that have a minimum order quantity of 25 SHEETS or 100 SHEETS are stocked items that are available for same day despatch from stock.

Label products with a minimum order quantity of 500 SHEETS are generally made to order items that are despatched within five working days – although standard paper labels are generally kept in stock in larger volumes so we are able to despatch orders for these items much sooner (with standard matt white permanent labels often being available for same day despatch from our warehouse stock).

Made to order items are made on a rotational basis, which means that the time it takes for your labels to be made and despatched depends on when the item(s) you have ordered next appears in the rotation schedule (which takes five working days to cycle through). If you need your labels quickly, remember you can always contact us before placing an order so that we can contact the warehouse and confirm the despatch estimate for the particular item(s) that you want to order.

Delivery Of Self-Adhesive Labels
The delivery service we offer will depend on the quantity of sheets being ordered and the shipping address that you request.

Please note that we ONLY ship to the UK and the Republic of Ireland.

Standard delivery is by Royal Mail’s first class service or next working day carrier service; this service is included in the prices displayed on our website and is available for all orders with delivery addresses on the UK Mainland.

Standard delivery for Northern Ireland, Islands With UK Postcodes, and “Extended Postcode” regions is via Royal Mail’s first class service or 2-3 working day carrier service, while delivery to the Republic of Ireland is via Royal Mail’s international signed for service or 2-3 working day carrier service – both of which have additional shipping charges. Orders for delivery to the Republic of Ireland, therefore, must be placed by phone so that we can apply the correct shipping option for each particular order.

SMALL ORDERS (25-200 sheets): despatched same day via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)

MEDIUM ORDERS (200-475 sheets): despatched same day via next (working) day carrier service (up to 3pm, Mon-Fri)

LARGE ORDERS (500+ sheets): despatched via next (working) day carrier service (up to 3pm, Mon-Fri) when stock is available; made to order items are despatched within five working days (with standard paper labels being despatched sooner).

Orders for delivery to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 working day carrier service (up to 3pm, Mon-Fri).

Special Delivery Options For Delivery Of Self-Adhesive Labels
We offer a range of special delivery options if you need to make sure that your labels arrive in plenty of time for an upcoming deadline. These special delivery options include Royal Mail special deliveries (for next day delivery before 1pm, 9am, or 1pm on a Saturday) and timed carrier deliveries (for next day delivery before 10am, 10:30am, or 12pm).

You can request any of these special delivery options by calling our Customer Service Team; they do incur an additional shipping charge but this is the fee that the Royal Mail/carrier provider charges us and we do not add our own shipping charges onto any orders.

Small orders of between 25-200 sheets can also be upgraded to a next day delivery option (for delivery on the next working day before 1pm) during the checkout process.


Remember, you can also check our despatch & delivery information by visiting our Delivery Information page and if you have any questions or concerns about how long it will take for an order to be despatched and delivered to you, you can always get in touch with our Customer Service Team and we’ll be happy to help!

A Happy New Year From Label Planet!

Tuesday, January 3rd, 2017

Happy New Year To All Of Our Customers!

We hope you had a marvellous time over the Christmas break and had a spectacular start to the New Year.

Here at Label Planet, we’re back in the office and are busy processing orders that were placed over the Christmas holidays. If you did place an order over the break then you should shortly be receiving an email confirming that we have processed your order and it is either being manufactured (made to order items) or will be despatched this afternoon.

Orders of stocked items will be despatched this afternoon via Royal Mail’s first class service (25-200 sheets; if you selected the next day delivery option when you ordered, your order will be despatched via Royal Mail’s Special Delivery Guaranteed service) or our next working day carrier service (250+ sheets). New orders, meanwhile, will be processed according to our usual despatch and delivery estimates:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Despatch: same day via Royal Mail’s first class service (up to 4:30pm, Monday to Friday)
This is not a guaranteed next day service; if you need to receive your order quickly, you can upgrade to Royal Mail’s guaranteed next day delivery option online or by phone – this service will mean your order will arrive by 1pm on the next working day and will require a signature upon delivery. We also offer pre-9am and Saturday delivery options but you must request these by phone.

Medium Orders (250-475 sheets):
Despatch: same day via next working day carrier service (up to 3:30pm, Monday to Friday) – a signature upon delivery is required.

Large Orders (500+ sheets):
Despatch: same day via next working day carrier service (up to 3pm, Monday to Friday, subject to stock availability) – a signature upon delivery is required. If an item is temporarily out of stock, it will usually take a couple of working days for your labels to be made and despatched.

Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse and are despatched via next working day carrier service – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
Despatch: next working day carrier service (once items have been manufactured)
These items are manufactured on a rotating schedule, which means the lead time is UP TO five working days for despatch (although standard paper products are usually despatched more quickly than this).

Please note: if you are ordering 250+ sheets and need your labels in a hurry, you can call us to request a timed delivery service via carrier (such as a pre-10:30am or a pre-noon delivery slot). Orders of 250+ sheets for Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service.

If you want to order from the Republic of Ireland, you do need to order by phone so that we can quote for and arrange the best possible shipping option for the exact items and quantities that you need to order.

Our office hours are 9am to 5pm, Monday to Friday; to qualify for same day despatch, you must order by 3pm (250+ sheets) or 4:30pm (less than 250 sheets) – and please note that we do NOT offer same day delivery.

If you have any questions or queries about ordering labels from Label Planet – whether you’ve already ordered over the winter break or you’d like to place an order now – please get in touch with our Customer Service Team for assistance.

Last Orders (Of Labels) Please!

Monday, December 19th, 2016

Christmas is undoubtedly here and while we hope that all of our customers have had a couple of busy yet brilliantly successful weeks (or months) getting things done in time for Christmas, we know that, unfortunately, things don’t always go to plan – so if you find that you need a last minute order of labels, read on for our (Last Minute) Despatch & Delivery information.

We will be processing and despatching orders Monday to Thursday this week, as follows:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Orders accepted up to: 4:30pm on Thursday (22nd December)
Despatched via: Royal Mail’s first class service
LAST ORDERS FOR CHRISTMAS DELIVERY: the last recommended posting date is WEDNESDAY 21ST DECEMBER.

You MUST bear in mind that the reliability of this service will be lower than usual due to the amount of items being despatched at this time of year. We STRONGLY recommending upgrading your order to guaranteed next day delivery (available online or by phone) if you must receive your labels before Christmas. The last posting date for Royal Mail’s guaranteed next day delivery is THURSDAY 22ND DECEMBER.

Medium Orders (250-475 sheets):
Orders accepted up to: 3pm on Thursday (22nd December)
Despatched via: next day carrier service
LAST ORDERS FOR CHRISTMAS DELIVERY: we must receive your order by 3pm on THURSDAY 22ND DECEMBER.

Large Orders (500+ sheets):
Orders accepted up to: 3pm on Thursday (22nd December)
Despatched via: next day carrier service
LAST ORDERS FOR CHRISTMAS DELIVERY: we must receive your order by 3pm on THURSDAY 22ND DECEMBER.
Please note: we will only be able to despatch large orders where stock is available and so we would recommend that if you need to order a large quantity of labels AND receive them before Christmas you should contact us BEFORE placing your order so that we can confirm if the items are in stock and available to fulfil your order.

NON-STOCKED & MADE TO ORDER ITEMS:
These items have a minimum order quantity of 500 sheets listed on our website and are usually made to order items; due to the extension in manufacturing times at this time of year, we will NOT be able to despatch any non-stocked or made to order items before 2017.

If you aren’t sure whether or not the labels you want to order are available for despatch AND delivery before Christmas then you should get in touch with us BEFORE placing your order so we can discuss your requirements and confirm the despatch/delivery estimate for those specific items.

If you don’t mind when your labels arrive, you can order at any time before 4:30pm on Thursday OR you can place an order over the Christmas break – when things are a little bit “quieter”! Any orders we receive after 4:30pm on Thursday will be processed and despatched when we return from our Christmas break on January 3rd 2017.

If you have any questions or queries about ordering labels BEFORE Christmas, please contact our Customer Service Team as soon as possible; alternatively, you can simply send us an email over the Christmas break and we’ll get back to you as soon as we can once we return in the new year.

December Is Here & So Are Our 2016 Last Posting Dates!

Thursday, December 1st, 2016

We know, we know – it’s ONLY JUST December – but if you need to order labels AND receive them before Christmas then NOW is the time to order!

Over the years, we’ve found that people tend to underestimate just how early they should order their Christmas labels because they don’t realise how many steps are involved, while a lucky few find themselves in need of a last minute re-order because their products or services are in such high demand that their initial order of labels simply wasn’t enough!

Most of the labels we sell at this time of year will be used as Christmas product labels or for Christmas events, which means that you have to leave enough time for ALL of the following steps to be completed:

1) You order your labels

2) We (make and) despatch your labels to you

3) Your labels are delivered to you

4) You (design a template and) print your labels

5) You apply your labels

6) You despatch your labels to wherever they need to be by Christmas (or by your Christmas-based event) – whether that’s at the location of your Christmas event or to the delivery address of a customer.

You need to remember that, at this time of year, manufacturing times and delivery times get longer and longer (even for delivery services that are SUPPOSED to be guaranteed) AND that designing a template and printing your labels can turn into quite a lengthy process AND that applying your labels (neatly) can take a lot longer than you think.

While we will always do our best to make sure that all of our customers receive the labels that they need in plenty of time for their Christmas deadlines, you MUST make sure that you have left enough time to get everything done. Our current despatch and delivery estimates for orders that you need to receive BEFORE Christmas are as follows:

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
At this time of year, production estimates are longer than usual with most made to order items being placed on a waiting list for manufacture. Our current lead times are 5 working days for manufacture/despatch via next working day carrier BUT we would warn customers that this lead time will eventually expand into 2017, which means that we would highly recommend that you get in touch with us BEFORE placing an order so we can confirm the despatch/delivery estimate for the exact items and quantities that you would like to order.

LARGE ORDERS OF STOCKED ITEMS (500+ SHEETS):
Where items are in stock they will be despatched on the same working day via next working day carrier (Mon-Fri, up to 3pm). If the items you wish to order are temporarily out of stock, they will need to be made, which could take several working days. Again, if you need to order a large number of boxes or wish to confirm that the labels you want are available, the best thing to do is to contact us to get an exact despatch/delivery estimate.
Last Posting Date For Christmas Delivery: Friday 23rd December (subject to stock availability)

MEDIUM ORDERS OF STOCKED ITEMS (250-475 SHEETS)
These orders will be despatched same day via next working day carrier (Mon-Fri, up to 3pm).
Last Posting Date For Christmas Delivery: Friday 23rd December

SMALL ORDERS OF STOCKED ITEMS (LESS THAN 250 SHEETS)
These orders are despatched same working day (Mon-Fri, up to 4:30pm) via Royal Mail’s first class service as standard. Usually, around 93% of first class mail arrives the next day BUT at this time of year the service does suffer delays and we would strongly recommend upgrading your order to Royal Mail’s guaranteed next (working) day delivery option (available online or by phone) – please note that this service does require a signature upon delivery.
Last Posting Date For Christmas Delivery: Wednesday 21st December (first class) or Thursday 22nd December (guaranteed next day)

ORDERS TO NORTHERN IRELAND & REPUBLIC OF IRELAND
Delivery to these locations can take longer at this time of year so we strongly recommend ordering as soon as you can:

NORTHERN IRELAND:
Small Orders: sent via Royal Mail’s first class service; we strongly recommend ordering early and upgrading to the Royal Mail’s guaranteed next (working) day delivery service – bearing in mind that even this service may be delayed at this time of year. You should order by 4:30pm on Wednesday 21st December (first class) or Thursday 22nd December (guaranteed next day) to receive your labels before Christmas.
Medium/Large Orders: sent via a 2-3 working day carrier service (large orders: subject to stock availability); our last despatch day will be Wednesday 21st December (by 3pm) for delivery before Christmas.

REPUBLIC OF IRELAND:
Small Orders: sent via Royal Mail’s International standard service; the last recommended posting date for this service is Friday 16th December (order by 4:30pm) but we would strongly advise that you order sooner as the service is likely to experience delays.
Medium/Large Orders: sent via a 2-3 working day carrier service (large orders: subject to stock availability); our last despatch day will be Wednesday 21st December (by 3pm) for delivery before Christmas.

Please note that deliveries to Islands With UK Postcodes & “Extended” Postcode regions are also sent via 2-3 working day carrier service and so share the last despatch date of Wednesday 21st December.

If you have any questions or queries, doubts or deliberations about ordering labels in time for Christmas we strongly recommend contacting our Customer Service Team who will be able to give you the most up to date stock levels, despatch and delivery estimates, and delivery options available for the specific items you want to order.

It’s Beginning To Look A Lot Like (This Is A Blog About) Christmas (Despatch & Delivery Information)!

Monday, November 7th, 2016

Yes, yes, we know – it’s far too early to talk about Christmas, but with only 48 days (yes, we counted!) and only 35 WORKING days (yes, we counted again) left until Christmas  – it’s never too early to get organised, especially if you need Christmas labels that will actually arrive BEFORE Christmas.

The majority of the labels that we sell at this time of year, as you can probably guess, end up being used as Christmas product labels, address labels for Christmas cards, invites, and mailers, or as part of Christmas events – so all of these labels need to be ordered, despatched, delivered, designed, printed, applied, and despatched on to their final destination BEFORE Christmas arrives – and doesn’t that just make those 48 days (or 35 working days) seem a lot less longer than they did before?!

A lot of our customers end up buying their labels as the very last step in their Christmas projects; they may have spent weeks and months (and years!) putting together Christmas product ranges, working on marketing and promotional campaigns for the Christmas season, or creating special invitations and cards BUT the labels they need to complete these projects all too often end up being a last minute thought – when, actually, they need a lot more than a “last minute” to get them just right.

Simply designing a template and getting it to print correctly can take much longer than you’d think and you’d be surprised at how many of our customers are caught out by forgetting to account for the time that it will take them to actually stick their labels onto their products/packaging/marketing materials/invitations etc. And all of this is before you consider the implications of trying to get things delivered at this time of year!

So, with all of this in mind, we’d like to encourage ALL of our customers to plan ahead and to order their Christmas labels as soon as they can – so you don’t end up in a last minute panic! Here is our despatch & delivery information for November & December;

25-200 sheets
Despatched from stock via Royal Mail’s first class service (or Signed For first class service where the value is £35+).
Order by 4:30pm, Monday to Friday, to qualify for same day despatch – LAST POSTING DATE: Wednesday 21st December.
Please note: we will still process and despatch small orders of stocked items up to 4:30pm on Friday 23rd December but these items are not guaranteed to arrive before Christmas.
250-475 sheets
Despatched from stock via next working day carrier service.
Order by 3:30pm, Monday to Friday, to qualify for same day despatch – LAST POSTING DATE: Friday 23rd December.
500+ sheets (stocked items)
Despatched from stock via next working day carrier service.
Order by 3pm, Monday to Friday, to qualify for same day despatch – LAST POSTING DATE: Friday 23rd December.
If the item(s) you order are temporarily out of stock, they will be made and despatched within a couple of working days.
500+ sheets (made to order items)
Despatch is up to five working days via next working day carrier service (standard paper items are usually despatched sooner).
As we get closer to Christmas, demand for made to order items soars, which means that items will eventually be placed on a waiting list for manufacture and the lead time is likely to increase – in our experience, it will usually become 5 working days (and not “up to”) before extending to 7-10 working days as December approaches. Depending on the level of demand, production of made to order items will usually stop in early/mid-December with despatch and delivery estimates shifting into 2017.
This means that it is especially important to order your labels early if you know that you need to order a large quantity of (made to order) labels.

Special Delivery Options
As Christmas gets ever closer, the reliability of delivery services (and especially the Royal Mail) does decline as more and more items are sent out in time for Christmas, which means that it’s a good idea to consider upgrading your order to a special delivery option – especially if you’ve got some pretty tight deadlines to meet. We offer the following special delivery options:
Royal Mail’s Guaranteed Next Working Day Delivery (by 1pm)
25-200 sheets only; available by phone or online; requires a signature on delivery – HIGHLY RECOMMENDED
Royal Mail’s Guaranteed Next Working Day Delivery (by 9am)
25-200 sheets only; available by phone; requires a signature on delivery
Royal Mail’s Guaranteed Next Working Day Delivery (Saturday)
25-200 sheets only; available by phone; requires a signature on delivery – in our experience, NOT 100% reliable
Timed Next Working Day Delivery via Carrier (pre-10:30am/pre-noon/Saturday)
250+ sheets only; available by phone; requires a signature on delivery
 

Delivery to Northern Ireland & Republic of Ireland (+ Islands With UK Postcodes & “Extended Postcodes”)
These areas tend to have slightly longer delivery times all year round, which means it’s even more important to order early if you need your labels delivering to one of these locations before Christmas.
Small orders (25-200 sheets):
Northern Ireland, Islands With UK Postcodes, Extended Postcodes:
Despatch same day via Royal Mail’s first class service (Mon-Fri, up to 4:30pm), LAST POSTING DATE: Wednesday 23rd December
Republic Of Ireland
Despatch same day via Royal Mail’s international standard service (Mon-Fri, up to 4:30pm), LAST POSTING DATE: Friday 16th December
Medium/large orders (250+ sheets & made to order items):
Despatch same day from stock (or when made to order items have been made) via 2-3 working day carrier service (Mon-Fri, up to 3pm), LAST POSTING DATE: Wednesday 21st December

Remember, if you have any questions about our despatch and delivery, would like to check the stock availability or despatch estimate of a particular item, or need some advice about how to order the labels you want in time for a specific deadline, please get in touch with our Customer Service Team.

FAQ – Can I Place An Order For Delivery To Ireland?

Tuesday, August 9th, 2016

We often have enquiries from customers in the Republic Of Ireland, who aren’t sure if they can place an order with us. We DO accept orders from the Republic of Ireland BUT we do ask that these orders be placed over the phone so that we can arrange for the correct shipping arrangements to be made, based on the specific items that you wish to order.

This is because the shipping will depend on the exact items that you order – or, more precisely, the overall weight of the items in your order – and currently we do not have the facility to add the correct shipping option to orders from Ireland via our website.

So, how do you place an order for delivery to Ireland?

Simply contact our Customer Service Team; let us know the label products and quantities you would like to order and we will provide you with a quote for those items – along with the shipping cost for your order. If you wish to proceed with your order, simply make payment with a debit or credit card over the phone OR request a Proforma Invoice (against which payment can be made by debit/credit card, BACS transfer, or cheque).

Smaller orders (25-150 sheets) will be sent via Royal Mail’s International Signed For Service, with same day despatch for orders placed by 4:30pm (Monday to Friday); larger orders will be sent via a 2-3 working day carrier service with same day despatch for stocked items (less than 500 sheets) and up to five working days for made to order items.

Made to order items are identified as having a 500 sheet minimum order quantity; despatch is estimated at up to five working days although standard paper products are generally despatched much sooner.

If you are VAT registered, you can also request that the VAT be removed from the cost of your order; simply have your VAT number to hand and we will ensure that your order cost is exempt from VAT.

If you have any questions or queries about placing an order for delivery to the Republic of Ireland, please contact our Customer Service Team by phone or by email; alternatively, give us a call on + 1270 668076 to place an order (Monday to Friday, 9am-5pm).

FAQ – Do You Offer Worldwide Shipping?

Tuesday, May 24th, 2016

At Label Planet, we supply A4 sheets of self-adhesive labels to customers in the UK and Ireland; we are not set up to process orders for customers outside of the UK and Ireland UNLESS they nominate a UK or Ireland delivery address and arrange their own transportation from that address onwards.

Delivery To UK Mainland

  • 25-225 Sheets
    Shipping Price: included in prices on website
    Despatched: same day via Royal Mail’s first class service (order by 4pm)
    Next Day Delivery By 1pm is available online; other special delivery options are available to request by phone.
  • 250-475 Sheets
    Shipping Price: included in prices on website
    Despatched: same day via next working day carrier (order by 4pm)
    Special delivery options are available to request by phone.
  • 500+ Sheets
    Shipping Price: included in prices on website
    Despatched: same day via next working day carrier (standard paper products ordered by 3pm) or within 5 working days (made to order items)
    Special delivery options are available to request by phone.

We recommend upgrading to a special delivery option if you need to receive your labels before a deadline (especially if you are ordering smaller quantities; Royal Mail’s first class service is NOT a guaranteed next day delivery service and may be delayed).

Delivery To Northern Ireland, Islands With UK Postcodes, and UK “Extended Postcode” Areas
Despatch and delivery information (and prices) are the same as for the UK mainland, with the exception of orders of 500+ sheets; these items are despatched on a 2-3 day carrier service with an additional service charge. Please contact our Customer Service Team for more information about the shipping options to these locations or to place an order.

Delivery To The Republic of Ireland
All orders to the Republic Of Ireland must by placed by phone so that we can work out the best shipping option/price for the quantity of labels being ordered. Orders of 25-220 sheets will be sent via Royal Mail’s International Signed For Service, while orders of 250+ sheets are sent on a 2-3 day carrier service (same day despatch if ordered by 4pm). Orders of 500+ sheets will also be sent on a 2-3 day carrier service; stocked paper products will be despatched same day, while made to order items will be despatched within 5 working days.

So what if I don’t have a UK or Ireland delivery address?
We have a sister company (Madebuy) trading on Amazon and Ebay; Madebuy sell genuine Label Planet products and are able to despatch goods to a number of worldwide destinations.

Visit our DELIVERY PAGES to view all of our despatch & delivery information; if you have any questions or queries about an order you wish to place, please contact our Customer Service Team who will be happy to help.

Despatch & Delivery Information For All Your Label Needs!

Thursday, January 7th, 2016

Whether you’re ordering a few packs of labels for a small project or you’re ordering box after box for a warehouse full of goods, it’s nice to know how long it will take for your items to be despatched and delivered.

Despatch and delivery estimates depend on the quantity and the specific label products being ordered. While we have a large selection of labels that are available with same day despatch from stock, some of our items (and larger quantities) are made to order, which will take a little longer.

So, whether you just want a rough idea of idea of when to expect your labels or you’ve got a specific deadline in mind, read on for a breakdown of despatch and delivery information for the items you want to order.

 25 or 50 sheets
Availability: Stocked item.
Packaging: Hard backed C4 envelopes.
Despatch: Same day (when ordered before 4:30pm, Mon-Fri).
Delivery: Royal Mail’s First Class service.
Please note: First Class service is NOT a guaranteed next day delivery option; around 93% is delivered on the next working day but the rest can take a few days extra. Orders over £35 will be sent on the Signed For service, which requires a signature on delivery.
Upgraded Delivery: Royal Mail’s Next Day service is available online and by phone. Customers can also phone to request alternative upgraded delivery options, including a Pre-9AM service and a Saturday service.
Please note: Next Day service requires a signature on delivery.

75 – 200 sheets
Availability: Stocked item.
Packaging: 75-100 sheet orders are packed in small boxes (which will fit through standard letter boxes), while orders over 100 sheets are packed in medium boxes (which may not fit through standard letter boxes).
Despatch: Same day (when ordered before 4:30pm, Mon-Fri).
Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.
Delivery: Royal Mail’s First Class service.
Please note: orders worth over £35 will be sent on the Signed For service, which requires a signature on delivery.
Upgraded Delivery: Royal Mail’s Next Day service is available online and by phone. Customers can also phone to request alternative upgraded delivery options, including a Pre-9AM service and a Saturday service.
Please note: Next Day service requires a signature on delivery.

200 – 475 sheets
Availability: Stocked item.
Packaging: 200-250 sheet orders are packed in medium boxes, while orders over 250 sheets are packed in large boxes.
Despatch: Same day (when ordered before 4:30pm (less than 250 sheets) or 3:30pm (250+ sheets)).
Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.
Delivery: Orders below 250 sheets are despatched via Royal Mail’s Signed For service, while orders of 250 sheets or more will be despatched via a next day carrier service (UK mainland only).
Please note: Signed For and carrier services will require a signature on delivery.
Upgraded Delivery: Royal Mail’s Next Day service is available online and by phone. Customers can also phone to request alternative upgraded delivery options, including a Pre-9AM service and a Saturday service. Customers ordering more than 250 sheets will need to call us if they need to request an urgent delivery (e.g. AM delivery).

Orders of 500+ sheets
Availability: Stocked item / Made to order item.
Packaging: Large boxes.
Despatch: Up to five working days, although standard white paper products/stocked products are usually despatched much sooner.
Please note: if you order 500 sheets of a “stocked item” (indicated by a minimum order quantity of 25 sheets), then it is likely that your order will be despatched from stock kept at our warehouse. If you order multiple boxes of a stocked item, however, your items may be made to order, which will delay the despatch time slightly. Made to order items are subject to up to five working days for despatch as they are made according to a rotational schedule, although standard paper products will usually be made sooner.
Delivery: Next working day carrier service.
Upgraded Delivery: If you require your labels urgently, please get in touch and we will advise of any available alternative shipping options (e.g. AM Delivery).
Please note: if you need your labels in a hurry, you can always get in touch with us so we can check what stock is available and give you the most up to date despatch and delivery information for those items.

Additional Information

  • We do not offer same day delivery.
  • Our office hours are 9am to 5pm, Monday to Friday, which means that all orders are processed and despatched during these hours only. Large orders must reach us by 3pm to guarantee that they will be placed on the carrier service for that day, while small orders must reach us by 4:30pm to ensure that they can be packed before our post is despatched for the evening.
  • We only offer delivery to the UK (including islands with UK postcodes) and the Republic of Ireland (orders must be placed by phone so we can add the correct shipping option to your order); if you need to order labels from outside of the UK you must either nominate a UK delivery address or you may wish to purchase from our sister company Madebuy (Madebuy sells genuine Label Planet products via Amazon and Ebay).
  • Orders sent to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service and NOT a next day service due to the distance involved.
  • If you need to receive your labels in time for a deadline, the best thing to do is to upgrade your shipping option online or call us to discuss the shipping options available to ensure that your order reaches you in plenty of time.

For our full despatch and delivery information, visit our Delivery Information pages here.