Posts Tagged ‘Despatch’

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

FAQs For Last Minute Orders Of Self Adhesive Labels

Monday, December 18th, 2017

There are only FIVE days left before we shut down the Label Planet office for Christmas, which means you have FIVE days left to place a last minute order for Christmas labels.

This post contains all of the answers to the FAQs that we receive every year around Christmas as a guide to placing a last minute order of self adhesive labels from Label Planet.

When are you open this week?

9am to 5pm, Monday to Friday.

Can I still order blank labels for delivery BEFORE Christmas?

Yes, depending on:

  • The product and quantity of blank labels you are ordering
  • The delivery address for your order of self adhesive labels
  • The shipping options available for your order of sticky labels

Why does it matter what product and quantity I need?

ORDERS OF 500+ SHEETS: these items are despatched same day via carrier (up to 3pm) where stock is available; standard paper labels are kept in stock, while other materials and adhesives are made to order – at this time of year, the demand for self adhesive labels means that our lead times increase to 7+ working days, which means we cannot manufacture and despatch these items for delivery before Christmas.

PLEASE CALL OR EMAIL OUR CUSTOMER SERVICE TEAM TO CHECK STOCK AVAILABILITY

ORDERS OF 200-475 SHEETS: orders are despatched same day (up to 4pm) via carrier (next day service for UK mainland and 2 day service for Northern Ireland, Ireland, Scottish Highlands & Islands, and Islands With UK Postcodes).

ORDERS OF LESS THAN 200 SHEETS: orders are despatched same day (up to 4:30pm) via Royal Mail’s first class post as standard. Royal Mail do NOT guarantee first class items will be delivered next day and this service is likely to see delays at this time of year, which is why we recommend upgrading to a special delivery service.

What special delivery options are available?

Medium and large orders are despatched via next working day carrier service as standard (2 day for non-UK mainland), although we do have timed delivery services available (e.g. pre-10:30 delivery, pre-12 delivery etc) – contact our Customer Service Team by phone to find out more.

Small orders are despatched by Royal Mail’s first class service as standard; we STRONGLY recommend upgrading to Royal Mail’s Special Delivery Guaranteed service (next day delivery by 1pm). The shipping fee depends on the quantity of blank labels being ordered and you can upgrade online (after you have entered your delivery details) or by phone.

We also have a pre-9am delivery service and a Saturday delivery service for small orders; please phone our Customer Service Team to request either of these options.

Why does my delivery address matter?

Deliveries to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands tend to take (at least) a day extra compared to delivery to the UK mainland. Medium and large orders (200+ sheets) are sent via 2 day carrier service, while small orders being delivered to Ireland are sent via Royal Mail’s International Standard service.

So what are your last despatch dates?

WEDNESDAY – Last orders for:

  • Delivery to Northern Ireland (200+ sheets), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands – UP TO 3PM.
  • Small orders being delivered to UK mainland & Northern Ireland via STANDARD delivery (Royal Mail’s first class service) – we cannot guarantee that these items will definitely arrive before Christmas – UP TO 4:30PM.

THURSDAY – Last orders for:

  • Large and medium orders (200+ sheets) being delivered to UK mainland via carrier service – UP TO 3PM (large orders) / 4PM (medium orders).
  • Small orders being delivered to UK mainland and Northern Ireland via SPECIAL delivery (Royal Mail’s Special Delivery Guaranteed service) – UP TO 4:30PM.

FRIDAY – Last orders for:

  • Small orders (less than 200 sheets) being delivered to UK mainland via SPECIAL SATURDAY delivery (Royal Mail’s Saturday Delivery Guaranteed service) – UP TO 4:30PM.

This service can ONLY be requested by phone; we CAN place orders of 200-250 sheets on this service if you wish but this does have a much higher shipping cost due to the weight of the items being delivered.

Will you stop accepting orders before Christmas?

NO; but if your items are out of stock OR you order after our last despatch dates your self adhesive labels will NOT arrive before Christmas.

Orders despatched via Royal Mail’s first class service that don’t arrive before Christmas will usually be delivered in the days after Christmas when service in your area resumes. Medium and large orders will be despatched via carrier when we re-open in the new year.

How do I get in touch with you?

Email us at info@labelplanet.co.uk or give us a call on 01270 668076.

What happens if I place an order after you close for Christmas?

Nothing – until we reopen at 9am on Tuesday 2nd January 2018.

Please note: we are more than happy for customers to email us with questions and queries over the Christmas Holidays but we will NOT answer any enquiries until the office reopens in January – when we will do our best to answer as quickly as we possibly can.

Get Crafty This Christmas With Christmas Labels From Label Planet

Wednesday, December 6th, 2017

From dazzling address labels to seasonal product labels, sticky labels are a REALLY easy way to add a festive finish (and that all important personal touch) to anything that you’re making and/or sending to someone this Christmas. Plus with label templates and A4 labels from Label Planet, you can create your own seasonal set of Christmas labels that even Father Christmas and his elves would be proud of!

Whether you’re looking for printer labels that can be printed with your laser printer or inkjet printer OR blank labels that you can decorate with a handwritten message or hand drawn design, we’ve got plenty of label sizes and materials to help you find the perfect self adhesive labels for any Christmas project.

Picking the Perfect Christmas Label For Your Project

If you want a particular label material or label size, use our “List Of Label Materials” and “Search By Width”/“Search By Height” pages to find the perfect adhesive labels for your project.

Alternatively, use our Label Finder to narrow down your options; simply select a few things that you want your blank labels to be and the Finder will show you all of the options that match your requirements.

All of our A4 labels are grouped into product ranges; each range has its own range page, which gives more information about that particular range and lists the label sizes available for that particular material and/or adhesive.

The Self Adhesive Labels On Everyone’s Christmas List

While you can take your pick from our full range of self adhesive labels, there are few firm old favourites that are just perfect for the Christmas season:

Coloured Labels: a quick and simple way to add decorative Christmas labels to any item; choose between our seven shades of Pastel Labels (for a subtle bloom of Christmas colour) or our five shades of Fluorescent Labels (for a burst of festive fun).

Brown Kraft Labels: our Kraft paper labels have a ribbed finish that adds a subtle touch of pattern and texture; these brown labels are the perfect finishing touch for any items that need a homemade touch.

Gold Labels & Silver Labels: for a luxurious and festive feel, these blank labels provide a stylish and decorative background for your season’s greetings.

Transparent Labels: perfect if you need to add product labels onto pre-printed packaging, address labels onto specially designed envelopes, or gift tags onto wrapping paper; transparent labels allow you to add a festive finish to items WITHOUT covering up the seasonal designs already printed on those items.

Gloss Labels: add a seasonal shimmer to items with gloss labels; choose between gloss laser labels / photo quality gloss laser and inkjet labels (for shiny labels that are both merry and bright) and semi-gloss labels (for a more subtle shine).  

Premium Quality Paper Labels: these white labels are made with a specially coated paper that is ideal for printing high resolution artwork on blank sticky labels.

Despatch Information For (Pre) Christmas Delivery Of Your Festive Labels

If you intend to stick your self adhesive labels onto items that you need to deliver to someone else BEFORE Christmas, you’ll need to order as early as possible to leave enough time for your blank labels to be delivered to you, for you to design and print a label template onto your printer labels, for you to apply your sticky labels onto your items, and to despatch your labelled items so that they arrive before the big day.

Orders of 200+ sheets are sent via next working day carrier service (where stock is available; delivery to Northern Ireland, Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service). Smaller orders are despatched via Royal Mail’s first class service as standard. First class items are NOT guaranteed to arrive the next day and so we strongly recommend upgrading your order (online or by phone) to a next day delivery service.

If you need to order 500 sheets or more, we recommend contacting our Customer Service Team to check stock availability; paper labels are generally kept in stock at our warehouse for same day despatch, while other items are made to order and have a lead time of at least 5 working days for despatch.

Despatch & Delivery Update – Last Posting Dates For 2017

Wednesday, November 29th, 2017

There are only a few weeks left before Christmas, which means that those all-important despatch and delivery deadlines are creeping closer and closer.

If you’re planning to buy self-adhesive labels in December, our advice – as ever – is to order AS SOON AS POSSIBLE (if not RIGHT NOW!) and to put small orders (under 250 sheets) on our guaranteed next day delivery service.

While we do everything we can to get orders despatched as quickly as possible, our despatch AND delivery estimates are increasing:

  • More orders are being placed (usually for larger quantities), which means there are more sticky labels in the queue for manufacturing – increasing DESPATCH estimates for made to order items and bulk boxes (up to 5-7 working days).
  • More items are being delivered; we always despatch orders as quickly as possible but have no control over delays within the Royal Mail’s network or our carrier’s network – possibly increasing DELIVERY estimates for all orders.

Generally speaking, GUARANTEED delivery services tend to maintain expected levels of service – it is only the Royal Mail’s first class service (used for small orders) that experiences delays, which is why we strongly recommend upgrading to a guaranteed delivery service.


We will be despatching self adhesive labels up to (and including) Friday 22nd December; our last posting dates depend on the QUANTITY of printer labels you wish to buy, the DELIVERY SERVICE you select, and your DELIVERY ADDRESS.

No. of Sheets Delivery Address Delivery Service Last Posting Date
250-475 sheets & 500+* sheets Republic of Ireland, Northern Ireland, Channel Islands, Isles Of Scilly, Isle of Man, and the Scottish Highlands & Islands 2 Day Carrier Service  

Wednesday 20TH DECEMBER

(up to 3pm)

 

250-475 sheets & 500+* sheets UK Mainland

(excluding “Extended Postcode Regions”
– see above)

Next Day Carrier Service  

Thursday 21ST DECEMBER

(up to 3pm)

 

25-225 sheets Republic of Ireland
Royal Mail’s International Standard service
(delays possible)
 

Friday 15TH DECEMBER

(up to 4:30pm)

 

25-225 sheets UK

(UK Mainland,
Islands with UK Postcodes,
and Northern Ireland)

Royal Mail’s First Class service

(NOT a guaranteed next day service – delays possible)

 

Wednesday 20TH DECEMBER

(up to 4:30pm)

 

25-225 sheets UK

(UK Mainland,
Islands with UK Postcodes,
and Northern Ireland)

Royal Mail’s Special Delivery Guaranteed service (by 1pm)

(Additional shipping applies; can be requested online or by phone)

 

Thursday 21ST DECEMBER

(up to 4:30pm)

 

25-225 sheets UK

(UK Mainland,
Islands with UK Postcodes,
and Northern Ireland)

Royal Mail’s Saturday Delivery Guaranteed service

(Additional shipping applies; must be requested by phone)

 

 

Friday 22ND DECEMBER

(up to 4:30pm)

 


* Large orders of STOCKED items ONLY; made to order items have a 5-7 working day lead-time, which means you will need to order as early as possible (i.e. in the first/second week of December).


If you need to order ANY label size or label material in bulk boxes any later than the second week of December, we strongly recommend contacting our Customer Service Team first so we can confirm if stock is available for despatch & delivery before Christmas.

If you need any help and advice placing an order for Christmas labels, or if you have ANY questions or queries about the despatch & delivery of an order, remember that our Customer Service Team is on hand Monday to Friday, 9am to 5pm!

Whether you need address labels for Christmas cards, product labels for seasonal stock, or sticky labels for a Christmas project – NOW is the time to order your self adhesive labels from Label Planet.

Let The Christmas Countdown…Commence!

Wednesday, October 25th, 2017

It is officially TWO MONTHS until Christmas Day, which means that it is time once again to launch our countdown to Christmas by reminding our customers of all the reasons why it’s really important to get your labels ordered EARLY!!

At Label Planet, we highly recommend that ALL of our customers should try to place their label orders as early as possible to help avoid headaches and heartaches as the Christmas season edges closer and closer.

Whether you’re an individual who just needs a few address labels for your Christmas cards, a business with Christmas stock to get packed and/or posted, or you’re hosting a Christmas event – it’s always a good idea to get your labels ordered in plenty of time.

Many people consider ordering labels to be the LAST job on their (Christmas) to-do list, which is fine if you’re really organised and you’ve been planning your Christmas jobs since – well – summer BUT at this time of year it’s worth bearing in mind that it is almost INEVITABLE that pretty much EVERYTHING will take longer than you’d expect.

For example, when you order labels you need to remember that you have to leave enough time for:

  1. Your labels to be despatched from our office or warehouse
  2. Your labels to be delivered to you by Royal Mail or our carrier
  3. You to design your label template
  4. You to PRINT your label template (including time to correct any mishaps that occur along the way)
  5. You to stick your labels onto your items
  6. You to post your items AND for them to be delivered (if you’re trying to send products, cards, or gifts out to arrive at their intended destination BEFORE Christmas).

At this time of year, there are hundreds and thousands of additional items being manufactured and delivered all across the country – meaning it can take longer for items to be made (if you are ordering made to order items) AND for items to be delivered.

So, here at Label Planet we have TWO top tips for ordering your Christmas labels:

  1. ORDER AS EARLY AS YOU CAN
  2. REQUEST AN UPGRADED DELIVERY SERVICE (IF ONE IS AVAILABLE)

While our despatch estimate for made to order items (i.e. labels only available in bulk boxes of 500 sheets) is USUALLY up to five working days, the volume of orders in the lead up to Christmas will push this despatch estimate upwards (usually we see despatch go up to 5-7 working days and possibly even 7-10 working days in December). While we aim to keep our despatch times as low as possible for as long as possible, we do recommend ordering early to avoid disappointment.

If you are ordering smaller quantities (e.g. 25-200 sheets), we highly recommend upgrading to our next working day delivery service – especially once we get into November and December when the Royal Mail experience a much higher volume of items, which can lead to delays with their first class service (our standard delivery service for small orders).

We do also have some timed delivery services available for items that are sent via next working day carrier service (this applies to orders of stocked items of 250+ sheets and orders of bulk boxes of 500 sheets) – to find out what services are available and to request a special delivery option, please contact our Customer Service Team.

As we get closer to Christmas, we’ll be posting those all-important LAST POSTING DATES along with updates about our despatch service level. You can find out more about our Despatch and Delivery Times by visiting our DELIVERY pages and, if you have any questions or queries, you can get in touch with our Customer Service Team by phone or by email.

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

Despatch & Delivery For Self-Adhesive Labels From Label Planet

Wednesday, July 26th, 2017

If you’re looking to order self-adhesive labels but you need to know how long it will take for your items arrive, this blog post should have all the answers to your despatch & delivery questions!

Despatch of Self-Adhesive Labels
We try to maintain a wide range of stocked label sizes and materials to allow as many of our customers as possible to purchase labels that can be despatched same day. All of the label products on our website that have a minimum order quantity of 25 SHEETS or 100 SHEETS are stocked items that are available for same day despatch from stock.

Label products with a minimum order quantity of 500 SHEETS are generally made to order items that are despatched within five working days – although standard paper labels are generally kept in stock in larger volumes so we are able to despatch orders for these items much sooner (with standard matt white permanent labels often being available for same day despatch from our warehouse stock).

Made to order items are made on a rotational basis, which means that the time it takes for your labels to be made and despatched depends on when the item(s) you have ordered next appears in the rotation schedule (which takes five working days to cycle through). If you need your labels quickly, remember you can always contact us before placing an order so that we can contact the warehouse and confirm the despatch estimate for the particular item(s) that you want to order.

Delivery Of Self-Adhesive Labels
The delivery service we offer will depend on the quantity of sheets being ordered and the shipping address that you request.

Please note that we ONLY ship to the UK and the Republic of Ireland.

Standard delivery is by Royal Mail’s first class service or next working day carrier service; this service is included in the prices displayed on our website and is available for all orders with delivery addresses on the UK Mainland.

Standard delivery for Northern Ireland, Islands With UK Postcodes, and “Extended Postcode” regions is via Royal Mail’s first class service or 2-3 working day carrier service, while delivery to the Republic of Ireland is via Royal Mail’s international signed for service or 2-3 working day carrier service – both of which have additional shipping charges. Orders for delivery to the Republic of Ireland, therefore, must be placed by phone so that we can apply the correct shipping option for each particular order.

SMALL ORDERS (25-200 sheets): despatched same day via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)

MEDIUM ORDERS (200-475 sheets): despatched same day via next (working) day carrier service (up to 3pm, Mon-Fri)

LARGE ORDERS (500+ sheets): despatched via next (working) day carrier service (up to 3pm, Mon-Fri) when stock is available; made to order items are despatched within five working days (with standard paper labels being despatched sooner).

Orders for delivery to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 working day carrier service (up to 3pm, Mon-Fri).

Special Delivery Options For Delivery Of Self-Adhesive Labels
We offer a range of special delivery options if you need to make sure that your labels arrive in plenty of time for an upcoming deadline. These special delivery options include Royal Mail special deliveries (for next day delivery before 1pm, 9am, or 1pm on a Saturday) and timed carrier deliveries (for next day delivery before 10am, 10:30am, or 12pm).

You can request any of these special delivery options by calling our Customer Service Team; they do incur an additional shipping charge but this is the fee that the Royal Mail/carrier provider charges us and we do not add our own shipping charges onto any orders.

Small orders of between 25-200 sheets can also be upgraded to a next day delivery option (for delivery on the next working day before 1pm) during the checkout process.


Remember, you can also check our despatch & delivery information by visiting our Delivery Information page and if you have any questions or concerns about how long it will take for an order to be despatched and delivered to you, you can always get in touch with our Customer Service Team and we’ll be happy to help!

A Happy New Year From Label Planet!

Tuesday, January 3rd, 2017

Happy New Year To All Of Our Customers!

We hope you had a marvellous time over the Christmas break and had a spectacular start to the New Year.

Here at Label Planet, we’re back in the office and are busy processing orders that were placed over the Christmas holidays. If you did place an order over the break then you should shortly be receiving an email confirming that we have processed your order and it is either being manufactured (made to order items) or will be despatched this afternoon.

Orders of stocked items will be despatched this afternoon via Royal Mail’s first class service (25-200 sheets; if you selected the next day delivery option when you ordered, your order will be despatched via Royal Mail’s Special Delivery Guaranteed service) or our next working day carrier service (250+ sheets). New orders, meanwhile, will be processed according to our usual despatch and delivery estimates:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Despatch: same day via Royal Mail’s first class service (up to 4:30pm, Monday to Friday)
This is not a guaranteed next day service; if you need to receive your order quickly, you can upgrade to Royal Mail’s guaranteed next day delivery option online or by phone – this service will mean your order will arrive by 1pm on the next working day and will require a signature upon delivery. We also offer pre-9am and Saturday delivery options but you must request these by phone.

Medium Orders (250-475 sheets):
Despatch: same day via next working day carrier service (up to 3:30pm, Monday to Friday) – a signature upon delivery is required.

Large Orders (500+ sheets):
Despatch: same day via next working day carrier service (up to 3pm, Monday to Friday, subject to stock availability) – a signature upon delivery is required. If an item is temporarily out of stock, it will usually take a couple of working days for your labels to be made and despatched.

Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse and are despatched via next working day carrier service – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
Despatch: next working day carrier service (once items have been manufactured)
These items are manufactured on a rotating schedule, which means the lead time is UP TO five working days for despatch (although standard paper products are usually despatched more quickly than this).

Please note: if you are ordering 250+ sheets and need your labels in a hurry, you can call us to request a timed delivery service via carrier (such as a pre-10:30am or a pre-noon delivery slot). Orders of 250+ sheets for Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service.

If you want to order from the Republic of Ireland, you do need to order by phone so that we can quote for and arrange the best possible shipping option for the exact items and quantities that you need to order.

Our office hours are 9am to 5pm, Monday to Friday; to qualify for same day despatch, you must order by 3pm (250+ sheets) or 4:30pm (less than 250 sheets) – and please note that we do NOT offer same day delivery.

If you have any questions or queries about ordering labels from Label Planet – whether you’ve already ordered over the winter break or you’d like to place an order now – please get in touch with our Customer Service Team for assistance.