Posts Tagged ‘Holidays’

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

We Wish You All A Very Happy Christmas!

Friday, December 22nd, 2017

It’s our last day here in the Label Planet office and we’d like to start by saying THANK YOU to all of the customers who have bought self adhesive labels from us over the last twelve months.

We’ve had a simply brilliant year and a large part of that is down to our equally brilliant customers! So thank you – we hope you’ll be back to visit in 2018!

We wish you all a Happy Christmas and we hope that your (winter holi)days are both merry and bright.

Merry Christmas To All & To All A Good Night!

A Quick Post Easter Update From Label Planet

Tuesday, April 25th, 2017

We’re open again after taking an extended Easter break last week.

We’ve been working through all of the orders, emails, and sample requests that we received over the break and we’re delighted (and relieved) to announce that we’re – almost – all caught up.

Orders placed over the Easter Break (14th-23rd April) have now been despatched (stocked items) or have been processed for production (made to order items). We’re working our way through emails and sample requests so don’t panic if you haven’t heard back from us – we’re getting there!

If you do have any urgent concerns or queries about placing an order or about an order you’ve already placed, please do get in touch and we’ll do our best to help.

Wishing You All A Hoppy-Happy Easter Weekend From Label Planet!

Wednesday, April 12th, 2017

Yes, this weekend is the Easter Weekend and, whatever your plans, we hope you have a wonderful time!

Whether you’re taking the family on a hunt for chocolate eggs and Easter bunnies or you’re simply looking forward to a long weekend, we hope you enjoy the break.

Here at Label Planet, we will be closing for a short Easter holiday; our office will close at 5pm tomorrow and we will re-open on Monday 24th April at 9am.

Orders of 500+ sheets will be processed up to 3pm tomorrow but may not despatch until after Easter depending on stock availability. Orders of stocked items (25 sheet packs) will be processed and despatched up to 4:30pm tomorrow.

Any orders placed over the break will be processed and despatched upon our return. If you have any questions or queries during this time, please send us an email and we’ll respond as soon as we can once we’re back.

A Happy New Year From Label Planet!

Tuesday, January 3rd, 2017

Happy New Year To All Of Our Customers!

We hope you had a marvellous time over the Christmas break and had a spectacular start to the New Year.

Here at Label Planet, we’re back in the office and are busy processing orders that were placed over the Christmas holidays. If you did place an order over the break then you should shortly be receiving an email confirming that we have processed your order and it is either being manufactured (made to order items) or will be despatched this afternoon.

Orders of stocked items will be despatched this afternoon via Royal Mail’s first class service (25-200 sheets; if you selected the next day delivery option when you ordered, your order will be despatched via Royal Mail’s Special Delivery Guaranteed service) or our next working day carrier service (250+ sheets). New orders, meanwhile, will be processed according to our usual despatch and delivery estimates:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Despatch: same day via Royal Mail’s first class service (up to 4:30pm, Monday to Friday)
This is not a guaranteed next day service; if you need to receive your order quickly, you can upgrade to Royal Mail’s guaranteed next day delivery option online or by phone – this service will mean your order will arrive by 1pm on the next working day and will require a signature upon delivery. We also offer pre-9am and Saturday delivery options but you must request these by phone.

Medium Orders (250-475 sheets):
Despatch: same day via next working day carrier service (up to 3:30pm, Monday to Friday) – a signature upon delivery is required.

Large Orders (500+ sheets):
Despatch: same day via next working day carrier service (up to 3pm, Monday to Friday, subject to stock availability) – a signature upon delivery is required. If an item is temporarily out of stock, it will usually take a couple of working days for your labels to be made and despatched.

Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse and are despatched via next working day carrier service – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
Despatch: next working day carrier service (once items have been manufactured)
These items are manufactured on a rotating schedule, which means the lead time is UP TO five working days for despatch (although standard paper products are usually despatched more quickly than this).

Please note: if you are ordering 250+ sheets and need your labels in a hurry, you can call us to request a timed delivery service via carrier (such as a pre-10:30am or a pre-noon delivery slot). Orders of 250+ sheets for Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service.

If you want to order from the Republic of Ireland, you do need to order by phone so that we can quote for and arrange the best possible shipping option for the exact items and quantities that you need to order.

Our office hours are 9am to 5pm, Monday to Friday; to qualify for same day despatch, you must order by 3pm (250+ sheets) or 4:30pm (less than 250 sheets) – and please note that we do NOT offer same day delivery.

If you have any questions or queries about ordering labels from Label Planet – whether you’ve already ordered over the winter break or you’d like to place an order now – please get in touch with our Customer Service Team for assistance.

A Very Merry Christmas from Label Planet!

Friday, December 23rd, 2016

Merry Christmas from all of us at Label Planet!

On this Eve of Christmas Eve, we would like to take a moment to say a big thank you to all of our wonderful customers who have ordered labels from us in 2016. We’ve had a brilliant year and we’d like to thank each and every one of you for your support over the last twelve months. Hopefully 2017 will be just as good, if not even better!

Whatever plans you’ve got for the rest of the year, we wish you and your family all the very best for this Christmastime and we hope you have a fabulously festive time celebrating in style!

See you in 2017!

Need Some Suitably Seasonal Labels? Try This Selection To Add Shimmer & Sparkle To Your Christmas Goodies!

Monday, November 21st, 2016

Whether you’re looking for Christmas product labels, labels to finish off your Christmas themed event or marketing materials, or just want the perfect labels for your Christmas cards, invites, and presents, this post lists our absolute favourites to add that finishing touch of Christmas magic!

GOLD LABELS & SILVER LABELS
Gold and silver are our most popular colours at this time of year and for good reason; these paper labels have a wonderfully decorative semi-gloss textured finish that is about as Christmassy as it gets! These labels create a subtle shimmer that is luxurious and classic, which makes them a perfect choice for any project that needs that little bit of Christmas joy.

KRAFT LABELS
Perhaps a less obvious choice, the natural warm finish of these kraft paper labels makes them another popular choice for this time of year. They’re especially popular for homemade arts and crafts projects and for companies who want to promote their goods and/or services as having the friendly personalised feel of homemade or handcrafted items.

COLOURED LABELS
If you just want to add a bit of fun to your Christmas items, our coloured labels are a brilliantly quick and easy way to add a subtle bloom or sharp burst of colour. You can choose between seven gentle pastel shades or go all out with our five fabulous fluorescent colours.

GLOSS TRANSPARENT LABELS
Another less obvious choice, our gloss transparent labels are a wonderfully decorative option that adds a bright shine to all of your labelled items. You can use these labels to add information or a personalised message to any item without covering up the surface of the item (or its packaging) – so if you’re trying to add a label to items that have been especially printed with a Christmas design, you can add your extra information without covering up your seasonal theme. They’re also a really easy way to avoid colour matching issues and are the perfect label to choose if you want to add a personalised seasonal seal to envelopes or packaging. We have two options available; gloss transparent labels (for laser printers) and gloss clear labels (for inkjet printers).

Labels are a brilliant way to add a completely unique finishing touch to any Christmas item; you can print your labels with a unique design to personalise each and every item, add a handwritten message, or even use your labels as materials for craft-inspired projects, such as making your own Christmas stationery and decorations.

To add your own personal spark of Christmas magic to your products, cards, invitations, or gifts this year, visit our website and take a look through our wonderful range of label materials to see if we’ve got something that will give your project(s) that perfect festive finish!

How To Print Christmas Labels Using Word’s Mail Merge Tool

Monday, November 14th, 2016

Yes, it is that time of year once again, where we revisit Word’s Mail Merge Tool to help guide you through the process of creating Christmas labels using a Word template and a database (e.g. an Excel Spreadsheet). If you’ve got a list of addresses or a product database that you’d like to turn into Christmas Address Labels or Christmas Product Labels but aren’t sure how to go about setting up a mail merge, this is the blog post for you!

We recommend using the built in “Step By Step Mail Merge Wizard” and so this blog will describe how to complete a mail merge using the Wizard; if you wish, you can choose to do the steps manually.

Things you will need before you start:

  • A saved database, such as an Excel spreadsheet, that contains the information you want to include on your labels (e.g. addresses or product details)
  • The Avery template code that matches your labels, the measurements of your labels, OR a saved copy of a Word template that matches your labels (e.g. one that you have downloaded from our template section!)

GETTING STARTED – Enter the “Step By Step Mail Merge Wizard”
label-planet-mail-merge-wizard
Open Word and create a blank document. Click on the “Mailings” tab at the top of the page, then click on “Start Mail Merge”, and select “Step By Step Mail Merge Wizard”. This adds a Mail Merge pane to the right hand side of your screen, which will guide you through the SIX steps involved in completing a mail merge. Simply follow the instructions at the top of the pane before clicking on the “Next” link at the bottom of the pane to move on to the next step.

STEP ONE: Select document type.
Easy peasy! Select “Labels” and then click “Next: Starting document”.

STEP TWO: Select starting document.
If you are printing labels that are the same as Avery labels, you should use the built in Avery template.
For example, our LP21/63 label size is the same as Avery’s L7160 label size – as shown below.
label-planet-mail-merge-select-avery-template
Leave the top option as “Change document layout” and click on “Label options”. Make sure that the Label Vendor is set to Avery A4/A5 (or Avery Zweckform) and then click OK. This will bring up the template that you will use to design your labels.
If you cannot see the outline of the template, you have Table Gridlines turned off; click on the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.

If you do NOT have a compatible Avery code then you will either need to use the “New Label” button in the “Label Options” box to enter the measurements of your label sheets to create your own template OR you will need to use the “Start from existing document” option in the Mail Merge pane. Click “Open” to find and select your saved template file. Then click “Next: Select Recipients” in the Mail Merge pane.

STEP THREE: Select Recipients
Leave the top option as “Use existing list” and click on “Browse” to find and select your database. If your database is made up of multiple sets of data – for example, if you have an Excel spreadsheet with multiple sheets – you may be presented with a “Select Table” box; simply select the sheet that contains the information that you want to print and select OK.

If you need to make adjustments to your list, you can use the “Mail Merge Recipients” box to sort, filter, remove, or validate addresses in your list. Once you are happy with your list, or if you don’t need to make any amends, click on the OK button.
label-planet-mail-merge-select-recipients

You should now see a <<Next Record>> rule in each of your labels APART from the top left label. If you aren’t using an Avery template (or a template you set up using the “New Label” button in “Label Options”) your template will be blank. You need to manually add the <<Next Record>> rule to your labels by left clicking once inside one of your labels (NOT the top left one), clicking on “Rules” in the Mailings tab, and selecting the Next Record option from the list. You don’t have to repeat this for each label; you can simply copy the first <<Next Record>> and paste it into the rest of the labels (NOT the top left one).
Then click on “Next: Arrange Your Labels” in the Mail Merge pane.

STEP FOUR: Arrange your labels
This is the part where you design your labels! You CAN just add your information as a block of text OR you can put in some extra design features, such as a company logo or a friendly picture to personalise your labels.

The easiest way to add information from your database is to use the built in options in the Mail Merge pane (Address block or Greeting line), but you can also use the “More items…” option in the Mail Merge pane or the “Insert Merge Field” option in the Mailings tab to add a placeholder for any bit of information from your database anywhere within your label design. A placeholder takes the form of <<Information Name>> where “Information Name” is the column header from your database; once you complete your merge, each placeholder will be replaced with the relevant piece of information from your database.

You must make sure that the <<Next Record>> rule always comes BEFORE the first bit of information that is pulled from your database in each label.

Mail merge is really designed to create a set of labels that share the same basic design but are each printed with information from a different record in your database (e.g. address labels with the same design but a different address on each label); to design your labels, set up your design in the top left label and then use “Update all labels” in the Mail Merge pane to instantly add your design to the rest of your labels. Alternatively, if you prefer, you can ignore the “Update all labels” option and add different designs to your labels manually.

If you are not using an Avery template or a template you have set up using the “New Label” button in “Label Options”, the “Update all labels” option is NOT available and you will need to set up each label individually – although you can still add your design to the top left label and then use copy and paste to transfer it into the other labels.

If you are using the Address block or Greeting line options, you may need to use the “Match Fields” function to tell Word which column in your database correlates to each element of the built in option. For example, if your spreadsheet doesn’t use the exact same column headings as the different elements in Word’s built in Address block, you can use the “Match Fields” function to tell Word that you want it to use the information from your column “Customer Surname” to fill in the “Last Name” element in the Address block (and so on). This also means you can use the Address block function even if you aren’t creating address labels. Use the “Preview” box to check through a few records to make sure you’re happy with how the information will be displayed.

label-planet-mail-merge-arrange-your-labels

When you are happy with your design, click on “Next: Preview Your Labels” in the Mail Merge pane.

STEP FIVE: Preview your labels
This step shows you what your labels look like once the placeholders have been replaced with the information from your database. We recommend using the “Preview another label” or “Find a recipient” options to check through a few different records to make sure that your design and layout works for each one. For example, you have may have one or two entries that are much longer than others, which could throw out the positioning of your design (perhaps even pushing some of your design off the edges of your label). If you need to, use the “Previous: Arrange your labels” option at the bottom of the Mail Merge pane to go back and correct any problems that you’ve found.

STEP SIX: Complete the merge
At this stage you can save your mail merged template, print your completed labels, or make some final amends/add personalised finishing touches using the “Edit individual labels” option. When you come to print your labels, we STRONGLY recommend that you do a test print FIRST either by selecting the “From…To” option and selecting the first few records from your database to print ONE page of labels or by setting the Page range option in the “Print” box to “Pages: 1” (see below). You should also click on the “Properties” button to check that all of your printer settings are correct; for example, make sure that the page size is set to A4, select a specific “Labels” or “Heavy Paper” setting, make sure that no scaling options (e.g. Fit To Page) are selected, and that no options such as Ignore Printer Settings or Use Driver Settings are selected.

label-planet-mail-merge-test-print

Test print the first page of your mail merged template onto blank paper so that you can confirm that the alignment of your template is correct (and amend it if it isn’t) BEFORE you print your labels. For example, if your labels are all printing too high, you can go back and increase the top page margin to move all of your designs into the correct position.

The “Edit individual labels” option creates a new document which contains enough pages to display each of your merged labels (where the original mail merge document shows only one page with the first few entries from your database added).

We hope this guide has helped to demystify the process of completing a mail merge a little, so you can get busy creating your own seasonal labels this Christmas. If you have any queries or encounter a particular problem that isn’t explained by this guide, please take a look through our Printing Advice pages or get in touch with our Customer Service Team and we’ll do our best to help!