Posts Tagged ‘Holidays’

Happy New Year From Label Planet (Featuring A Quick Despatch And Delivery Update)

Wednesday, January 2nd, 2019

Welcome Back To The Label Planet Blog!

We hope you had a wonderful time celebrating the New Year (hopefully your New Year’s Resolution just so happens to be ordering more labels). Here’s a quick update on our current despatch and delivery leadtimes.

We’re working our way through the emails and online orders that we received during our Winter Break. We are prioritising the despatch and delivery of orders (anything placed after 3pm on Friday 21st December).

To find out more about existing orders (placed in 2018) or orders you would like to place now, please consult the despatch and delivery FAQs below. If you can’t find the answer you need, please email our Customer Service Team via info@labelplanet.co.uk and we’ll do our best to respond as quickly as possible.

despatch and delivery

I Haven’t Received My Order

If your order despatched on or before Friday 21st December, you should have received a confirmation email. If you ordered by phone, our Customer Service Team will have indicated when your order would be despatched.

Small orders (fewer than 200 sheets) despatch via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service and is subject to delays over the Christmas period. Usually, we allow FIVE working days for delivery; we would therefore advise waiting to see if your order is delivered this week. If it does not arrive, please contact our Customer Service Team.

If you upgraded to a guaranteed next day delivery option, your order should have been delivered by now. Please contact our Customer Service Team so that we can investigate further.

Large orders (250+ sheets) despatch via next working day courier – where stock is available. If your order was despatched, it should have arrived by now. If you ordered made to order items (those with a 500 sheet minimum) or if the items you ordered were out of stock, your order will be scheduled for manufacture and despatch this week. We will do our best to process these orders as quickly as possible; if you need your order urgently, please contact our Customer Service Team so that we can confirm the status of your order.

If you have not received an email confirmation from us, then your order is most likely awaiting processing; we are aiming to have all existing orders processed by tomorrow at the very latest.

If you haven’t received ANY emails from us, you may have provided an incorrect email address, our emails may be in your spam folder, or there may have been a problem with your order. Please contact our Customer Service Team for further assistance.

I Haven’t Received A Response To My Email Yet

Our office was closed during our Winter Break and so no members of staff were available to respond to correspondence received during this time. We will do our best to respond to all messages this week.

If I Order Labels From You Today When Will They Be Despatched (& Delivered)?

Despatch and delivery will depend on the specific items and quantities you order (along with stock availability). Where stock is available, the following despatch and delivery items apply.

Small Orders (fewer than 200 sheets): despatch today (up to 4:30pm) via Royal Mail’s first class service. Items MAY arrive tomorrow but can take up to five working days to arrive.

Large Orders (more than 200 sheets): despatch today (up to 3pm) via next working day courier. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via TWO-working day carrier.

Where stock is NOT available, your items will be made to order and then despatched via next working day courier; this can take up to five working days. If you need your labels urgently, please contact our Customer Service Team so we can advise of the leadtime for your items.

What To Do If You Have Questions Not Answered By The FAQs Listed Here

If you have a question about despatch and delivery that we’ve not answered here – about an order you’ve already placed or an order that you are about to placed – please get in touch with our Customer Service Team. You can send an email to info@labelplanet.co.uk or give us a call on 01270 668076. Our office hours are 9am-5pm, Monday to Friday. We will do our best to respond to all enquiries as quickly as possible.

We Wish You A Very Merry Christmas & A Spectacular New Year

Friday, December 21st, 2018

Today is our last day in the office for 2018 and we’ve had a brilliant year – with the Label Planet universe getting a little big bigger and brighter with a huge selection of new label sizes and material combinations added to our range. We’ve got a few new projects up our sleeves that we’re really excited about and hope to introduce to customers in the new year.

For now, we’d like to say a big THANK YOU to all of our wonderful customers who have been busy buying labels, requesting samples, and downloading label templates from us over the last twelve months. Your support has helped us have a really great year – and we hope to see you again in the new year!

We close at 5pm this afternoon and will re-open at 9am on Wednesday 2nd January 2019!

We hope your Christmas Break proves to be a truly wonderful time of the year – filled with fun and family.

happy christmas from label planet

Have A Happy Christmas & A Wonderful New Year.

See You Soon – In 2019!

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

We Wish You All A Very Happy Christmas!

Friday, December 22nd, 2017

It’s our last day here in the Label Planet office and we’d like to start by saying THANK YOU to all of the customers who have bought self adhesive labels from us over the last twelve months.

We’ve had a simply brilliant year and a large part of that is down to our equally brilliant customers! So thank you – we hope you’ll be back to visit in 2018!

We wish you all a Happy Christmas and we hope that your (winter holi)days are both merry and bright.

Merry Christmas To All & To All A Good Night!

A Quick Post Easter Update From Label Planet

Tuesday, April 25th, 2017

We’re open again after taking an extended Easter break last week.

We’ve been working through all of the orders, emails, and sample requests that we received over the break and we’re delighted (and relieved) to announce that we’re – almost – all caught up.

Orders placed over the Easter Break (14th-23rd April) have now been despatched (stocked items) or have been processed for production (made to order items). We’re working our way through emails and sample requests so don’t panic if you haven’t heard back from us – we’re getting there!

If you do have any urgent concerns or queries about placing an order or about an order you’ve already placed, please do get in touch and we’ll do our best to help.

Wishing You All A Hoppy-Happy Easter Weekend From Label Planet!

Wednesday, April 12th, 2017

Yes, this weekend is the Easter Weekend and, whatever your plans, we hope you have a wonderful time!

Whether you’re taking the family on a hunt for chocolate eggs and Easter bunnies or you’re simply looking forward to a long weekend, we hope you enjoy the break.

Here at Label Planet, we will be closing for a short Easter holiday; our office will close at 5pm tomorrow and we will re-open on Monday 24th April at 9am.

Orders of 500+ sheets will be processed up to 3pm tomorrow but may not despatch until after Easter depending on stock availability. Orders of stocked items (25 sheet packs) will be processed and despatched up to 4:30pm tomorrow.

Any orders placed over the break will be processed and despatched upon our return. If you have any questions or queries during this time, please send us an email and we’ll respond as soon as we can once we’re back.

A Happy New Year From Label Planet!

Tuesday, January 3rd, 2017

Happy New Year To All Of Our Customers!

We hope you had a marvellous time over the Christmas break and had a spectacular start to the New Year.

Here at Label Planet, we’re back in the office and are busy processing orders that were placed over the Christmas holidays. If you did place an order over the break then you should shortly be receiving an email confirming that we have processed your order and it is either being manufactured (made to order items) or will be despatched this afternoon.

Orders of stocked items will be despatched this afternoon via Royal Mail’s first class service (25-200 sheets; if you selected the next day delivery option when you ordered, your order will be despatched via Royal Mail’s Special Delivery Guaranteed service) or our next working day carrier service (250+ sheets). New orders, meanwhile, will be processed according to our usual despatch and delivery estimates:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Despatch: same day via Royal Mail’s first class service (up to 4:30pm, Monday to Friday)
This is not a guaranteed next day service; if you need to receive your order quickly, you can upgrade to Royal Mail’s guaranteed next day delivery option online or by phone – this service will mean your order will arrive by 1pm on the next working day and will require a signature upon delivery. We also offer pre-9am and Saturday delivery options but you must request these by phone.

Medium Orders (250-475 sheets):
Despatch: same day via next working day carrier service (up to 3:30pm, Monday to Friday) – a signature upon delivery is required.

Large Orders (500+ sheets):
Despatch: same day via next working day carrier service (up to 3pm, Monday to Friday, subject to stock availability) – a signature upon delivery is required. If an item is temporarily out of stock, it will usually take a couple of working days for your labels to be made and despatched.

Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse and are despatched via next working day carrier service – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
Despatch: next working day carrier service (once items have been manufactured)
These items are manufactured on a rotating schedule, which means the lead time is UP TO five working days for despatch (although standard paper products are usually despatched more quickly than this).

Please note: if you are ordering 250+ sheets and need your labels in a hurry, you can call us to request a timed delivery service via carrier (such as a pre-10:30am or a pre-noon delivery slot). Orders of 250+ sheets for Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service.

If you want to order from the Republic of Ireland, you do need to order by phone so that we can quote for and arrange the best possible shipping option for the exact items and quantities that you need to order.

Our office hours are 9am to 5pm, Monday to Friday; to qualify for same day despatch, you must order by 3pm (250+ sheets) or 4:30pm (less than 250 sheets) – and please note that we do NOT offer same day delivery.

If you have any questions or queries about ordering labels from Label Planet – whether you’ve already ordered over the winter break or you’d like to place an order now – please get in touch with our Customer Service Team for assistance.

A Very Merry Christmas from Label Planet!

Friday, December 23rd, 2016

Merry Christmas from all of us at Label Planet!

On this Eve of Christmas Eve, we would like to take a moment to say a big thank you to all of our wonderful customers who have ordered labels from us in 2016. We’ve had a brilliant year and we’d like to thank each and every one of you for your support over the last twelve months. Hopefully 2017 will be just as good, if not even better!

Whatever plans you’ve got for the rest of the year, we wish you and your family all the very best for this Christmastime and we hope you have a fabulously festive time celebrating in style!

See you in 2017!