Posts Tagged ‘News’

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

The World Of Label Planet Has Expanded Once Again!

Wednesday, February 21st, 2018

Brand New Label Sizes & Self Adhesive Labels Are Now Available

Over the last few months, we’ve been working hard to expand our range of self adhesive labels to give our customers even more choice when it comes to picking the perfect label.

We’ve introduced brand new label sizes, new size and material combinations, and we’ve added a variety of self adhesive labels to our stocked sizes and materials – meaning we’ve got an even bigger range of laser labels and inkjet labels available for same day despatch from stock in packs of 25 sheets.

Without further ado, here is a selection of the latest additions to our range of self-adhesive labels…

Coloured Labels & Kraft Labels

We’ve expanded our range of Kraft Labels to match our Coloured Labels and we’ve added two existing label sizes to the stocked section of both ranges – LP1/210 (1 coloured label per sheet measuring 210mm wide by 297mm wide) and LP36/49 (36 coloured labels per sheet measuring 48.8mm wide by 29.6mm high).

So, if you’re looking for sticky labels that offer a fun and decorative finish to any labelling project, now you’ve got even more choice! The LP1/210 label size is also a brilliant option if you want to create your own label sizes and shapes; simply print your designs onto these A4 labels and then cut out the shapes you need.

Gold Labels & Silver Labels

We’ve also expanded our range of metallic labels to include an amazing 44 label sizes in both gold labels and silver labels. Both ranges also feature 9 of our most popular label sizes as stocked items – including 6 rectangular labels and 3 round labels.

Gold labels and silver labels are a brilliant way to add a touch of luxury to items and are especially popular for use as gift labels, product labels, or address labels for extra special occasions!

Paper Labels

All of our special paper labels now include LP10/99 as a stocked label size; this particular label size features 10 self adhesive labels per sheet – each measuring 99.1mm wide by 57mm wide – and is compatible with a range of Avery labels (including J8173*, L7173*, L7973*, and L7992*).

This label size is really versatile and can be used for all sorts of label applications, including address labels, bottle labels, jar labels, and product labels.

Opaque Labels

We have supplied opaque labels (also known as blockout labels) for a few years but never carried these permanent labels as stocked items – until now! We’ve created a stocked section for this label range, which includes 12 self adhesive label sizes available for same day despatch from stock in packs of 25 sheets.

Opaque labels are a quick and easy way to cover up out of date or incorrect information on pre-printed materials (including leaflets and packaging) or to reuse / recycle old packaging by replacing existing print or sticky labels with new designs and/or information.

New Label Sizes

Finally, we’ve also added 10 brand new label sizes to all of our ranges – which means that all 30 of our self adhesive label materials and adhesives are now available in 10 additional label sizes! Our brand new label sizes are:

  • LP2/105: 2 blank labels per sheet, measuring 105mm wide by 297mm high with square cut corners
  • LP4/210: 4 blank labels per sheet, measuring 210mm wide by 74.25mm high with square cut corners
  • LP21/70: 21 blank labels per sheet, measuring 70mm wide by 42.42mm high with square cut corners
  • LP24/72: 24 blank labels per sheet, measuring 72mm wide by 21.15mm high with rounded corners
  • LP27/63: 27 blank labels per sheet, measuring 63.5mm wide by 29.6mm high with rounded corners
  • LP30/70: 30 blank labels per sheet, measuring 70mm wide by 29.7mm high with square cut corners
  • LP189/25: 189 blank labels per sheet, measuring 25.4mm wide by 10mm high with rounded corners
  • LP15/51SQ: 15 square labels per sheet, measuring 51mm by 51mm with rounded corners
  • LP35/37SQ: 35 square labels per sheet, measuring 37mm by 37mm with rounded corners
  • LP70/25SQ: 70 square labels per sheet, measuring 25mm by 25mm with rounded corners

Ordering Self Adhesive Labels From Label Planet

Our website lists our full range of label sizes and material combinations along with current price lists – all of our prices are all-inclusive (including both VAT and standard UK delivery), so you pay what you see (unless you upgrade to a special delivery option).

Stocked items are available in packs of 25 sheets or boxes of 500 sheets. All of our 25 sheet packs are available for same day despatch; orders with a total of fewer than 200 sheets will be sent via Royal Mail’s first class service, while orders of more than 200 sheets will be put on a next working day carrier service.

Non-stocked items have a minimum order quantity of 100 sheets or 500 sheets; standard paper labels will be available for same day despatch from our warehouse, while all other A4 labels take up to five working days for despatch.

You can find label templates for ALL of our label sizes either by visiting our Label Templates Home Page (select your label shape and label size) or by clicking on the purple “Label Templates And Printing Information” link on the product page of the blank labels you have ordered from Label Planet. We also provide plenty of help and advice in our Help Section, which includes links to our Labels Blog, Label Templates Blog, Troubleshooting Guides, and Step By Step Design Guides.

If you have any questions or queries about ordering self adhesive labels from Label Planet, our Customer Service Team is on hand to help; contact us by emailing info@labelplanet.co.uk or calling us on 01270 668076 (our opening hours are 9am to 5pm, Monday to Friday).

Alternatively, if you’d like to go ahead and place an order, you can give us a call or simply head on over to www.labelplanet.co.uk to get started!

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

We Wish You All A Very Happy Christmas!

Friday, December 22nd, 2017

It’s our last day here in the Label Planet office and we’d like to start by saying THANK YOU to all of the customers who have bought self adhesive labels from us over the last twelve months.

We’ve had a simply brilliant year and a large part of that is down to our equally brilliant customers! So thank you – we hope you’ll be back to visit in 2018!

We wish you all a Happy Christmas and we hope that your (winter holi)days are both merry and bright.

Merry Christmas To All & To All A Good Night!

A Quick Post Easter Update From Label Planet

Tuesday, April 25th, 2017

We’re open again after taking an extended Easter break last week.

We’ve been working through all of the orders, emails, and sample requests that we received over the break and we’re delighted (and relieved) to announce that we’re – almost – all caught up.

Orders placed over the Easter Break (14th-23rd April) have now been despatched (stocked items) or have been processed for production (made to order items). We’re working our way through emails and sample requests so don’t panic if you haven’t heard back from us – we’re getting there!

If you do have any urgent concerns or queries about placing an order or about an order you’ve already placed, please do get in touch and we’ll do our best to help.

Wishing You All A Hoppy-Happy Easter Weekend From Label Planet!

Wednesday, April 12th, 2017

Yes, this weekend is the Easter Weekend and, whatever your plans, we hope you have a wonderful time!

Whether you’re taking the family on a hunt for chocolate eggs and Easter bunnies or you’re simply looking forward to a long weekend, we hope you enjoy the break.

Here at Label Planet, we will be closing for a short Easter holiday; our office will close at 5pm tomorrow and we will re-open on Monday 24th April at 9am.

Orders of 500+ sheets will be processed up to 3pm tomorrow but may not despatch until after Easter depending on stock availability. Orders of stocked items (25 sheet packs) will be processed and despatched up to 4:30pm tomorrow.

Any orders placed over the break will be processed and despatched upon our return. If you have any questions or queries during this time, please send us an email and we’ll respond as soon as we can once we’re back.

New Smart Bags From Label Planet! (No, They’re Not Wifi-Connected – But They Do Look Pretty Good)

Wednesday, February 15th, 2017

We’ve started a brand new project to help make our packaging as smart as it can possibly be – in as many ways as possible. While our new “smart” bags can’t tell you where your nearest coffee shop is, send a funny message to all of your friends (and quite possibly the rest of the world), or show you pictures of a really cute doggo (like our very own Harvey Dog here) – they can now give you a helping hand when it comes to designing, printing, and re-ordering your labels.

We’ve added some basic tips to our bags to give you a head start in designing and printing your own labels, as well as providing you with all you need to know about your labels and how to re-order those labels in the future.

Take a look at the BACK of your label pack(s) to find:

  • Tips For DESIGNING Labels
    Including information on how to find and download a template for your labels and directions to our Help Section, where you can find step by step guides, tops tips, and a handy troubleshooting guide.
  • Tips For PRINTING Labels
    Including advice on how to set up your printer and your template to make sure you get the best possible alignment when you print your template onto your labels.
  • Tips For STORING Labels
    So you can keep your labels safely stored away so they’re in perfect condition when you next need to print more labels.
  • Tips For GETTING IN TOUCH
    Including all of the ways you can get in touch with us whether you want to order more labels or you need some help and advice for the labels you have already bought.

Take a look at the FRONT of your label pack(s) to find out more about your labels, including:

  • The Product Code
  • The Number Of Sheets/Labels Per Pack
  • The Materials Used To Make Your Labels
  • The Measurements Of Your Label Sheets
  • The Compatible Avery Template Code (where applicable)
  • The Easiest Ways To Re-Order Your Labels
  • The Information You Need To GET IN TOUCH!

So, if you haven’t got time to look up the information you need or you’re getting a bit in a muddle, you can simply take a look at the bag(s) your labels came in for some quickfire help and advice.

Of course, if your bag doesn’t have the answer(s) that you really need, remember you can always visit our website (www.labelplanet.co.uk) or get in touch with our Customer Service Team (by phone or by email) for some one-to-one advice.

New Products: Yes, We’ve Got Another THREE New Label Products For You To Choose From!

Wednesday, February 8th, 2017

We’ve decided to kick-start the year with the introduction of three brand new products, which are all now available for our customers to buy or try (a sample).

Each one of our new products has been designed for a particular kind of application, which means that they’ll be the perfect label for the job – whether you need bottle labels and jar labels, super sticky adhesive labels, or waterproof labels that will survive in all kinds of outdoor (and indoor) conditions.

WATER WASH OFF LABELS – for when you wish your labels would just wash off.
These wonderful labels are made with a wash-off adhesive, which means that they provide a unique combination of a permanent label that can also be removed cleanly and easily – without doing any damage to your labelled items. They are perfect bottle labels and jar labels, although they can be used to label any kind of reusable container, where they can be used to clearly and securely label a container before washing away so that the container can be relabelled and reused.

Available in 8 stocked sizes for same day despatch and a further 36 made to order sizes, these paper labels can be handwritten or printed with an inkjet or laser printer.

SUPER TACK LABELS –for when you wish your labels would get a grip.
You may have noticed that we already have a “High Tack” product range; our Super Tack labels take things a step further and feature our strongest permanent adhesive to date. These labels have a supremely strong initial tack and long term adhesion to match, which allows them to create a super strong bond upon immediate contact with an item or surface and to maintain that bond over time – even when the item is made of an unusual material or the surface is curved or rough.

Available in 11 stocked sizes for same day despatch and a further 33 made to order sizes, these paper labels can be handwritten or printed with an inkjet or laser printer.

POLYOLEFIN LABELS – for when you need a label for the great outdoors.
The latest addition to our range of waterproof labels, these polyolefin labels are made with a matt white polyolefin and a marine standard adhesive, which makes them perfect for any outdoor (or indoor) application that requires a tough, long-lasting label that can survive in all kinds of conditions. The polyolefin is soft and pliable, which means that they are ideal for curved or flat surfaces and the waterproof materials allow these labels to survive even if they are exposed to (or submerged in) water.

Available in 16 stocked sizes for same day despatch and a further 28 made to order sizes, these plastic labels can be handwritten or printed with a laser printer.

To view ALL of the label product ranges available from Label Planet, simply visit our LIST OF ALL MATERIALS page.

A Happy New Year From Label Planet!

Tuesday, January 3rd, 2017

Happy New Year To All Of Our Customers!

We hope you had a marvellous time over the Christmas break and had a spectacular start to the New Year.

Here at Label Planet, we’re back in the office and are busy processing orders that were placed over the Christmas holidays. If you did place an order over the break then you should shortly be receiving an email confirming that we have processed your order and it is either being manufactured (made to order items) or will be despatched this afternoon.

Orders of stocked items will be despatched this afternoon via Royal Mail’s first class service (25-200 sheets; if you selected the next day delivery option when you ordered, your order will be despatched via Royal Mail’s Special Delivery Guaranteed service) or our next working day carrier service (250+ sheets). New orders, meanwhile, will be processed according to our usual despatch and delivery estimates:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Despatch: same day via Royal Mail’s first class service (up to 4:30pm, Monday to Friday)
This is not a guaranteed next day service; if you need to receive your order quickly, you can upgrade to Royal Mail’s guaranteed next day delivery option online or by phone – this service will mean your order will arrive by 1pm on the next working day and will require a signature upon delivery. We also offer pre-9am and Saturday delivery options but you must request these by phone.

Medium Orders (250-475 sheets):
Despatch: same day via next working day carrier service (up to 3:30pm, Monday to Friday) – a signature upon delivery is required.

Large Orders (500+ sheets):
Despatch: same day via next working day carrier service (up to 3pm, Monday to Friday, subject to stock availability) – a signature upon delivery is required. If an item is temporarily out of stock, it will usually take a couple of working days for your labels to be made and despatched.

Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse and are despatched via next working day carrier service – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
Despatch: next working day carrier service (once items have been manufactured)
These items are manufactured on a rotating schedule, which means the lead time is UP TO five working days for despatch (although standard paper products are usually despatched more quickly than this).

Please note: if you are ordering 250+ sheets and need your labels in a hurry, you can call us to request a timed delivery service via carrier (such as a pre-10:30am or a pre-noon delivery slot). Orders of 250+ sheets for Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service.

If you want to order from the Republic of Ireland, you do need to order by phone so that we can quote for and arrange the best possible shipping option for the exact items and quantities that you need to order.

Our office hours are 9am to 5pm, Monday to Friday; to qualify for same day despatch, you must order by 3pm (250+ sheets) or 4:30pm (less than 250 sheets) – and please note that we do NOT offer same day delivery.

If you have any questions or queries about ordering labels from Label Planet – whether you’ve already ordered over the winter break or you’d like to place an order now – please get in touch with our Customer Service Team for assistance.