Posts Tagged ‘Payment Methods’

Label Planet Answers Your FAQs About Our Prices and Payment Methods

Wednesday, September 5th, 2018

This week’s blog will aim to answer some of the most FAQs about Label Planet’s prices and payment methods. So if you have any questions or queries about buying self adhesive labels from Label Planet, the answers you need might just be available right here.

Label Planet Labels Logo

How Do I Find Out What Your Self Adhesive Labels Cost?

Our prices are all listed on our website. Visit the product page of the self adhesive labels you want to buy to view our price list. Alternatively, give our Customer Service Team a call.

What Do The Prices Of Your Self Adhesive Labels Include?

All of our prices include VAT and standard UK delivery.

For small orders, standard delivery uses Royal Mail’s first class service. For larger orders (250+ sheets), this is a next working day carrier service. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands uses a 2 day carrier service.

How Do Your Self Adhesive Labels Price Lists Work?

We use a price break system, which means that larger quantities offer a better cost per unit compared to smaller quantities. While we don’t offer a separate trade price list, trade customers (who are more likely to order in bulk) can take advantage of our price breaks to get a better overall price. This also allows individual customers to save money by ordering larger quantities on a less frequent basis.

Can I Get A Better Price For The Self Adhesive Labels I Want To Buy?

Our prices are our prices. However, if you need to order a quantity not listed on our site or have a “shopping list”, it may be worth ordering by phone as we may be able to pro-rata the price of some/all of the items in your order.

Please note: we can only supply self adhesive labels in 25 sheet packs (up to 500 sheets) or 500 sheet boxes. For example, we can supply 375 sheets but we cannot supply 380 sheets.

Do You Offer Price Matching On Your Self Adhesive Labels?

We do not offer price matching services. If you find similar self adhesive labels elsewhere for a cheaper price, you choose where to order.

You will need to make sure that you are happy with the product quality and customer service provided if you order elsewhere.

Please note: our sister company Madebuy supplies genuine Label Planet products via Amazon and eBay. While we try to offer consistent prices, some items have slightly different prices depending on the quantity and shipping option you select. You should decide whether you want to order from Label Planet or Madebuy as we do not offer price matching.

How Can I Pay For My Self Adhesive Labels?

We try to provide payment methods that allow all of our customers to pay in a way that is convenient. The payment methods available depend on how you order:

  • Online Orders: pay by credit card/debit card or PayPal.
  • Phone Orders: pay by credit card/debit card.
  • Email/Fax Orders: request a Proforma Invoice and pay by credit card/debit card, BACS transfer, or cheque.
  • Post Orders: pay by cheque or postal order.

Can I Order Self Adhesive Labels Using A Purchase Order?

Yes! Email or fax your purchase order to us and we will issue you with a Proforma Invoice.

Can I Open A Credit Account/Request An Invoice For My Self Adhesive Labels?

We are primarily an online supplier, which means that we operate on a “payment with order” basis. We do not offer credit accounts or invoices. If you cannot order online or over the phone yourself (for example, if you have to place orders via a Finance Department or you don’t have a purchasing card), you can send us a purchase order or order request by email/fax/post and we’ll issue a Proforma Invoice against which you (or your Finance Department) can make payment.

If you request a Proforma Invoice you are responsible for making sure that payment is made. We will NOT despatch your order until we have received payment (or proof that a BACS payment has been scheduled).

Our ONE exception is Local Education Authority Schools who may request a 30-Day School Invoice (see below).

How Do I Order Self Adhesive Labels For A School?

You can order via our website or over the phone. If you need to submit orders via a Finance Department or don’t have access to a payment card, you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Alternatively, we will provide a Proforma Invoice against which you can make payment.

Please note: we must receive an official School Purchase Order OR your order details on the school’s letterhead along with the signature of the individual responsible for making payment before we can process school orders.

How Do I Order Self Adhesive Labels For Delivery To The Republic Of Ireland?

While we do not offer worldwide shipping, we can deliver orders to the Republic of Ireland. We require customers to order by phone (or email/fax) so that we can determine the shipping requirements (and shipping costs) for the exact items and quantities that you wish to order.

If you are VAT registered, have your VAT number to hand and we will remove VAT from your order when you call.

Still Got A Question Or Query About Buying Self Adhesive Labels? Get In Touch With Our Customer Service Team!

If our FAQs have let you down or you need an answer to a non-frequently asked question, the best thing to do is get in touch with our Customer Service Team who will be happy to help. You can send us an email at any time. Alternatively, give us a call during office hours – our team is available 9am to 5pm, Monday to Friday.

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

Questions & Queries About Prices & Paying For Labels From Label Planet

Wednesday, August 30th, 2017

This week’s blog post aims to answer some of the most frequent questions and queries that we receive about our prices and the payment methods available to our customers.

How Do I Find Out What Your Prices Are?
All of our current prices are listed on our website; simply visit the product page of the item you are interested in to view the prices available for that product.

Alternatively, you can get in touch with our Customer Service Team; we recommend contacting us first if you have a bit of a “shopping list” of items as we may be able to prorata the price of some (or all) of the items you are interested in to give you a better price.

We are usually able to offer prorata pricing if you require a quantity that is not listed on our site (e.g. 200 sheets) or if you are ordering multiple sizes within a particular product range (e.g. LP4/99 GW and LP8/99 GW).

What Is “All-Inclusive” Pricing?
The prices displayed on our website are “all-inclusive”, which means that the price includes both VAT and standard delivery to the UK. The price you see will be the price you pay UNLESS you opt to upgrade to a special delivery service or you need to request delivery to Ireland.

What Pricing Structure Do You Use?
We use a price break system; each product range has a price list that applies to all of the label sizes within that product range, which features price breaks at each of the quantities shown in the price list. This means you will get a better price per sheet if you order bulk boxes of 500 sheets compared to ordering packs of 25 sheets.

Do You Offer A Price Matching Service?
No. We are not the cheapest supplier of labels (nor are we the most expensive) but we aim to supply our customers with both high quality labels and high quality customer service – and this is reflected in our prices. All of our products are manufactured independently in the UK and we provide a number of support services including samples, labels templates, and help and advice on designing and printing your own self-adhesive labels.

If you find a better price elsewhere it is up to you to decide where you order your labels.

Please note: our sister company (Madebuy) supplies genuine Label Planet products via Amazon and Ebay; while we aim to keep prices consistent between the two companies, there may be some differences and it is up to you to decide if you order from us or Madebuy.

Do You Offer Trade Prices?
No. We offer one price list to all of our customers, although our price break system is designed to help trade customers (who are more likely to buy in bulk than individual customers) by creating a better unit price for larger quantities.

Do You Offer A Discount For … ?
We don’t currently have any discounts or offers available – although, as mentioned above, if you are buying an assortment of items we may be able to prorata some of those items, while repeat customers could take advantage of our price break system to order more labels than they currently need (storing some for future use) to get a better price per unit.

Do I Have To Pay For Samples Or Templates?
No. Our sample service and label templates are both completely free for anyone to use.

Do I Have To Pay For Delivery?
Standard delivery to UK addresses is included in the prices on our website; you will only need to pay extra for delivery if you want to upgrade to a special delivery service OR if you are ordering labels for delivery to Ireland.

We offer a range of special delivery options, including next day delivery options with Royal Mail (pre-1pm, pre-9am, and Sat delivery) and timed carrier services. Small orders (25-200 sheets) can be upgraded to a guaranteed next day service as you checkout online – for all other special delivery options or to upgrade a large order to a timed carrier service, you will need to contact our Customer Service Team by phone.

Delivery to Ireland depends on the specific items and quantities being ordered, which means that we ask customers to order by phone so that we can arrange the correct shipping option for the exact content of your order.

Customers in Ireland who are VAT registered can request a non-VAT quote providing that you have your VAT number to hand when you order.

Where we do charge extra for delivery, we will only ever charge what Royal Mail or our carrier provider charge us – we do not add on our own charges for upgrading your delivery service level.

What Payment Methods Are Available?
You can pay in a number of ways, although the payment methods available will depend on how you place your order:

  • Online Orders: pay by debit/credit card or Paypal.
  • Phone Orders: pay by debit/credit card.
  • Post: pay by cheque.
  • Email/Fax: request a Proforma Invoice against which you can make payment via debit/credit card or BACS transfer.

Please note, we can also send a Paypal payment request if you let us know that you would prefer to pay in this manner.

Can I Open A Credit Account?
No. We operate on a “payment with order” basis and do not offer any credit accounts. As mentioned earlier, if you are unable to pay online or by phone (for example, because you need to submit orders via a Finance Department) you can request a Proforma Invoice.

Please note: if you request a Proforma Invoice, we will not process your order and despatch your labels until we have received payment – and it is up to you to ensure that payment is made.

Our one exception is Local Education Authority schools; we offer a 30 Day Invoice option to schools (at our discretion) – we simply need an official purchase order or the details of your order on the school’s letterhead along with the signature of the individual responsible for making payment and we will despatch your goods along with a School Invoice.

If you have any other questions or queries about ordering labels from Label Planet, you can always get in touch with our Customer Service Team. Alternatively, if you want to place an online order today, simply head on over to our Home Page to get started.

FAQ Special – Answers To Your Q’s & P’s (“Questions About Prices & Purchasing”)

Tuesday, July 26th, 2016

Yes, if you have any questions (or queries) about our prices and pricing or payment methods and purchasing, this blog should have all the answers…

How do I find out what your products cost?
The best way to find a price is to visit our website (www.labelplanet.co.uk), which contains current price lists for all of our products; simply navigate to the product page of the item you are interested in to view the prices for that product. Alternatively, if you’re struggling to find a particular product (and its price), want to order a “shopping list” of different items, or want a price for a particular quantity you can always get in touch with our customer service team to discuss your requirements and/or request a quote.

What do the prices on your website include?
All of the prices on our website include VAT and standard UK delivery, so you will always pay what you see; the only time you will need to pay any additional amount is if you wish to request an upgraded delivery service or if you need your order to be delivered to the Republic of Ireland (see “What are your shipping costs?” below).

How does your pricing structure work?
We operate on a price break system, which means that the more you order, the better the cost per unit will be; we have chosen this pricing structure to allow trade customers (who usually need to order in larger quantities) to take advantage of the price breaks offered to customers ordering in bulk. If you only need smaller quantities, we would recommend considering if you will need to order on a regular basis; you may be able to save yourself some money by taking advantage of our price breaks and ordering slightly larger amounts less frequently than if you order small amounts as and when you need them.
Please note: we do not offer any discounts specifically for trade customers only nor do we have a separate trade price list.

Will you match prices from other companies?
We do not offer any price matching services; if you find a better price elsewhere, it is up to you to decide where you wish to purchase your labels from – but we would advise that you bear in mind that you will need to check if the materials used to make those products are suitable for your requirements and if the company you purchase from offers customer service levels that you are happy to use.

Do you have any discounts or offers available?
From time to time we run offers and discounts, which we advertise to customers by email (where they have opted to receive promotional emails from us) and on our blog and social media pages. We are currently running a mix and match pricing offer on our coloured and fluorescent coloured labels, which you can request by phone if you need to order a range of coloured labels in different sizes and/or colours.
Please note: we are happy to offer a discount to registered charities who would like to place an order with us; simply contact our customer service team to discuss your requirements and to get a quote.

Do I have to pay for samples and/or templates?
No. Our sample request service and templates are completely free of charge; we provide these resources to help our customers make sure that the labels they purchase are right for their application and to help them get the best possible print result, whether they have previous experience of printing labels or not.

What payment methods are available?
We accept payment in a variety of ways, although the options available will vary depending on how you choose to order:
ORDERS ONLINE: pay by credit/debit card or PayPal account
ORDERS BY PHONE: pay by credit/debit card (NB: we do not accept American Express)
ORDERS BY EMAIL/POST/FAX: we will issue you with a proforma invoice against which payment can be made by credit/debit card, BACS transfer, or cheque.

Can I open a credit account?
We operate on a “payment with order” system and so do not offer credit accounts.
If you are unable to make a payment yourself over the phone or online (for example, if you need to submit your orders via a Finance Department), you may contact our customer service team to request a proforma invoice, which you or your Finance Department can then pay via credit/debit card, BACS transfer, or cheque.
Please note: if you request a proforma invoice, you are responsible for making sure that the total amount is paid and we will not despatch your goods until we have received payment.

Our one exception is Local Education Authority Schools, who may request a 30 Day Invoice; simply send the details of your order to us in an official purchase order form OR in a document with the school’s letterhead and the signature of the individual responsible for making payment and we will process your order and send you a School Invoice for payment.

What are your shipping costs?
Standard delivery is included in our prices but if you want to upgrade to a special delivery option or request delivery to the Republic of Ireland, you will need to pay an additional shipping fee, which is the amount that the Royal Mail or our carrier service charges us. The price of these shipping services depends on the total weight of your order; to find out what upgraded shipping options are available and/or to get a quote, get in touch with our customer service team.

Orders of less than 500 sheets can be upgraded to a guaranteed next day delivery option online or by phone, while larger quantities will need to be upgraded by phone so that we can select the best shipping option based on the items you are ordering and when you need to receive them. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgraded service is available (e.g. AM Delivery).

Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.

Customers who want to request delivery to the Republic of Ireland should contact our customer service team to place their order; this allows us to work out the best shipping option (and price) for the specific products and quantities that you require.

What should I do if I need to order from Ireland & I’m VAT Registered?
Simply give us a call and make sure you have your VAT number to hand; we’ll remove VAT from the cost of your order (and any shipping fees that apply).

You can find more useful information on our Frequently Asked Questions page and in our Blog; if you find that you have a question that you cannot find an answer to or you have any other questions and queries about prices and payments, please get in touch with our Customer Service Team who will be happy to help.

“Can We Set Up An Account With You?” And Other Questions From Finance Departments…

Thursday, February 25th, 2016

While many of our customers can place an order themselves, there are those who have to submit orders via, or according to the rules of, a Finance Department, which can make things slightly more complicated.

With this in mind, we’ve put together a short FAQ for the most common queries we get from Finance Departments.

Do You Run Credit Accounts?
No. As an online supplier we operate on a “payment with order” system; all orders must be placed and paid for in full before we despatch any goods.
[We have one exemption, which is Local Education Authority schools; these schools can request a School Invoice, which provides them with 30 days for payment. Schools simply need to send us an official Purchase Order and we will process and despatch their order along with a School Invoice.]

Can I Request An Invoice?
While we do not offer invoices, we are more than happy to supply Pro-Forma invoices against which payment can be made by BACS transfer, credit/debit card, or cheque.
It is the responsibility of the individual ordering to ensure that their Finance Department makes payment – we will not process and despatch an order until payment has been made.

Do You Accept Purchase Orders?
Yes. Companies who prefer to use Purchase Orders simply need to email or fax a Purchase Order to us and we will provide them with a Pro-Forma invoice.

What Payment Methods Do You Offer?
Payment can be made in the following ways:
CREDIT/DEBIT CARD – orders placed online, by phone, by email/fax, or by post (we do not accept American Express)
PAYPAL – orders placed online
BACS TRANSFER – orders placed by phone, by email/fax, or by post where a Pro-Forma invoice has been issued
CHEQUE – orders placed by phone or by email/fax where a Pro-Forma invoice has been issued, or by post

How Do I Place An Order?
There are a number of ways to order:
ONLINE: complete our online checkout process to place an order
PHONE: call us with your order details; pay over the phone with a credit/debit card or request a Pro-Forma invoice
EMAIL: send us your order details OR a purchase order and we will provide you with a Pro-Forma invoice
FAX: send us a purchase order and we will provide you with a Pro-Forma invoice
POST: send us your order details OR a purchase order; send a cheque with your order details or request a Pro-Forma invoice

Where Can I Find Prices For The Label I Want To Buy?
All of our prices are listed on our website and are inclusive of both VAT and (UK) delivery.
If you need a quote or advice on pricing (including alternative shipping options or a quote for a range of items), please get in touch with our Customer Service team, who will be happy to discuss your requirements and provide a quote.

Can You Send Me A Copy Of My Receipt?
All of our orders are despatched with a VAT Receipt but we know that it’s all too easy for paperwork to go missing, especially when the paperwork is supposed to be sent back to the Finance Department but fails to make its way there. Simply let us know which order you need a copy receipt for and we’ll get one sent to you.
[Please note that we can only issue copies of receipts and NOT invoices; as we operate on a “payment with order” basis, we do not issue invoices as part of any transaction and so cannot issue copy invoices.]

To discuss any specific queries or requirements you might have in relation to placing an order, please get in touch with our Customer Service team.

Money Matters – An FAQ Special About Prices & Payment Methods

Tuesday, January 12th, 2016

At a time when every penny counts, most customers are pretty savvy when it comes to making sure they’re getting a good deal for the things they buy. So here’s a few answers to the most common questions we get from customers about how our pricing works and the payment methods we provide:

Where do I find your prices?
Our website lists all of our prices (although you can also contact our customer service team if you want a quote for a range of items and/or shipping options); simply click on the label product and size that you are interested in to view the prices for that product.
All of the products within a product range have the same prices, regardless of the label size or number of labels per sheet.

What do your prices include?
We like to keep things simple, so our website shows “all inclusive” prices that include both VAT and standard UK delivery.

How do you pick your prices?
Our prices are carefully selected to reflect the quality of materials and customer service extras that we provide.
While our labels are by no means the cheapest available (nor the most expensive), we are proud to offer quality materials AND additional customer services (such as samples, templates, and printing assistance) at a price that is reasonable and affordable for our customers.

Do you offer trade prices?
No. However, our pricing system features “Price Breaks”, which means that the more labels you order, the better the price per unit becomes. The majority of our trade customers order in bulk, which means that they can take full advantage of our price breaks to get a much better price when they order.

Will you price match if I find a better price elsewhere?
No, we do not offer any price matching services.

It is up to you where you order your labels from but we would remind customers that it is also up to you to check if the materials used to make those products are suitable for your requirements and if the company you choose to purchase from offers customer service levels that you are happy with.

Our sister company Madebuy sells a range of genuine Label Planet products in a range of pack sizes via Amazon and Ebay. While our pricing systems are pretty even, you may find that there is a slight difference in the overall price on some items and quantities; if this is the case, it is up to you to choose where you want to buy your labels from – but please note that neither Label Planet nor Madebuy currently offer price matching across the two companies.

I’m buying a variety of packs from a variety of product ranges – can you do anything on the price?
If you need to order a “mixed bag” of items, it may be worth placing your order over the phone as we can offer prorata prices in the following cases:
– If you want to order a variety of products from within ONE product range (particularly if you require a range of coloured labels)
– If you want to order a quantity that falls between the price breaks offered on our website
We cannot offer prorata prices on labels from different product ranges NOR can we split packs and/or boxes into smaller quantities or mix and match different label products within a pack or box.

Are you running any offers or discounts at the moment?
We currently offer mix and match pricing on all of our coloured and fluorescent coloured labels.

Offers and discounts will be advertised on our social media pages and blogs, and we will also notify customers directly (either by email – where you have agreed to receive these emails from us – or by post).

We are also happy to talk to registered charities who are looking for a label provider and offer them a discount on the orders that they place with us.

Of course, we would also remind customers that, due to our price break system, they may be able to save themselves some money in the long run by ordering larger amounts of labels less frequently than simply buying enough labels as and when they need them.

Do I have to pay for samples?
No. Our sample service is completely free of charge to help you make sure you choose the right labels for the job BEFORE you buy.

Do I have to pay for templates?
No. Our templates are supplied free of charge to help you get your labels printed. We have also created an advice section on our website to give our customers some guidance on getting started and how to troubleshoot common problems that can arise when designing templates and printing labels. You can also contact our customer service team for one to one advice if you have any particular queries about printing labels.

What might I be charged extra for?
We will only ever charge you more than the prices listed on our website if you require a special delivery option or if you need your labels to be delivered to the Republic of Ireland. The charges we apply to these delivery options are those that we are charged by the Royal Mail and carrier companies themselves – we never add on our own shipping charges.

The amount you pay for upgraded shipping depends on the shipping service you choose and the quantity of labels you require. Smaller orders (less than 500 sheets) can be upgraded to a guaranteed next day delivery option online or by phone – all other quantities will need to be upgraded over the phone to select the best shipping option available for the quantity and specific label products that you want to order. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgrade service is available (e.g. AM Delivery).
Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.

If you need your items delivering to the Republic of Ireland you will need to place your order by phone so we can work out the best shipping option for the label products and quantities that you require. Simply call to let us know which items you are interested in and we can provide a quote for the labels themselves and the shipping charge that will apply.

How do I order from the Republic of Ireland without paying VAT?
If you are VAT registered then all you need to do is place your order over the phone and quote your VAT number, and we’ll remove VAT from the cost of your order.

What payment methods do you offer?
The options available depend on how you order:
Online Orders: credit/debit card or PayPal account
Phone Orders: credit/debit card
Email/Post Orders: request a proforma invoice against which you can make payment via credit/debit card, BACS transfer, or cheque
Please note, we do not accept American Express cards.

Can I open a credit account?
We do not run any credit accounts, which means that all of our orders are fulfilled on a “Payment With Order” basis.

We are able to offer proforma invoices against which payment can be made by credit/debit card, BACS transfer, or cheque. This option is particularly popular with customers who need to submit their orders via a Finance Department.
Please note that you are responsible for making sure that payment is made as we will not despatch your goods until we receive payment.

I’m ordering from a school – can I get an invoice?
Yes; if you are a Local Education Authority school then we are happy to provide a 30 day School Invoice on the condition that you supply us with an official purchase order for the items you require. Simply fax or email a copy over to us and we will process your order along with a School Invoice for payment.

For more information, please visit our Frequently Asked Questions page.

FAQ – Which Payment Methods Do You Accept?

Thursday, July 16th, 2015

We accept a number of different payment methods to help our customers order and pay for their labels in a way that is most convenient to them.

ORDERING ONLINE:
Customers can order labels online at www.labelplanet.co.uk.

Online payment options include credit/debit cards or Paypal.

ORDERING BY PHONE:
Customers can also order labels over the phone.

Payment can be made over the phone with a credit/debit card.
(sorry, we do not accept American Express)

ORDERING BY PROFORMA INVOICE:
For customers who don’t have a Paypal account or a credit/debit card to make payment OR who need to submit orders via a Finance Department, we are able to issue Proforma Invoices that will allow you to make payment via Bank Transfer or cheque. Simply give us a call to let us know what you want to order and we will email/fax a Proforma Invoice to you (or your Finance Department). Once payment is made, your order will be processed and despatched as usual.

Please note, we do not store credit/debit card details. We supply our products on a Payment With Order basis and do not operate Credit Accounts.

FAQ Special – Ordering Labels From Label Planet

Thursday, March 12th, 2015

How do I place an order with Label Planet?
You can place an order online (www.labelplanet.co.uk) or by phone (01270 668076).

We can also accept requests for proforma invoices by fax, email, and post.

What payment methods do you accept?
We accept payment via:

  • Paypal (online only)
  • Credit/Debit Card (online/phone; please note we do not accept American Express)
  • Cheque/Postal Order (request proforma by email/phone/fax/post)
  • BACS Transfer (request proforma by email/phone/fax/post)

Can I have a credit account?
We do not run credit accounts; as an online based company, we operate on a payment with order system.

However, if you don’t have a credit/debit card or Paypal account, or if you have a Finance Department that requires payment to go through them, you can get in touch with us to request a proforma invoice; you can then make payment by BACS, cheque, postal order, or credit/debit card.

I work for [organisation type], can you send me an invoice?
We will issue 30 day invoices to Local Education Authority schools ONLY.

These schools must send (by email or fax) an official purchase order or the details of their order on the school’s letterhead with the signature of the individual responsible for payment. We will then despatch/process the order and send out a 30 day invoice by post.

For other organisations (and particularly those that need to submit orders via their Finance Department), we cannot offer invoices but you may request a proforma invoice against which you can make payment.

I’ve ordered the wrong thing, what do I do?
Get in touch with us as soon as you can.
If your order has not yet been despatched, we will get the order amended before it is processed.
[We send out an email when we process your order, confirming that your order has been received and is being processed]

If you have already received your order, then please give us a call and we can provide you with a goods return number and arrange for replacements or a refund.

I want to return my items, what do I do?
Get in touch with us as soon as you can.

If you find that you no longer want or need your labels, simply give us a call and we will provide you with a goods return number. Once we receive the items back, you will be issued a refund.

I need labels urgently, can you help?
Despatch and delivery times depend on the items and quantities you are ordering.

If you are ordering smaller quantities (less than 500 sheets) of our stocked items (available in packs of 25 sheets), we offer a next working day delivery service. A next working day delivery option (before 1pm) is offered on the website where available; for larger quantities or if you are unsure of the delivery options available, please give us a call and we can find the best possible solution to get your labels to you as soon as possible.

If you are ordering in bulk or made to order items (anything with 500+ sheets), please get in touch with us first so that we can check stock or lead times for the specific items and quantities you wish to order.

I need printed labels/bespoke labels, can you help?
We do not offer a printing service or bespoke labels.

We do have a sister company (Label Create) who offer a printing service onto the same range of labels supplied by Label Planet.

If you require labels to be manufactured to a specific size or other requirements, you will need to contact a label manufacturer to place a bespoke order.

FAQ – What Payment Methods Are Available?

Tuesday, May 27th, 2014

We try to offer our customers a wide range of payment options to help make the ordering process as easy as possible. So here’s all the information you’ll need on the options available…

Please note that we are an internet based company and we do not operate customer “accounts”, nor do we store any payment information (such as credit or debit card details). This means that we operate on a “payment with order” policy, with the exception of schools who may request a 30 day invoice (see below).

So how can you order and pay for your labels?

ONLINE:

– At the checkout, make a payment with your Paypal account or use a debit/credit card.

[please note we do not accept American Express]

PHONE ORDERS:

– We can accept orders by phone, with payment by debit/credit card.

[please note we do not accept American Express]

PRO-FORMA INVOICE:

– Customers who do not have a debit/credit card, a Paypal account, or who need to send an order via their finance department may request a pro-forma invoice (by phone, email, or fax). Once payment is made against the pro-forma (by bank transfer, cheque, or debit/credit card over the phone), your order will be processed and despatched.

SCHOOL INVOICE:

– Schools may request a 30 day invoice for their orders. To request a school invoice the school should email or fax us a copy of their order (either on formal letterheaded paper or in the form of a purchase order), signed by the individual responsible for payment, and we will get the order processed.

You can find out more about online payments and delivery information on our website. If you have any questions about purchasing labels from Label Planet, you can email us at info@labelplanet.co.uk or call us on 01270 668076.

 

You’ve Got (E)Mail

Thursday, December 12th, 2013

When you make an order with us, we’ll keep you updated by email so you know when your order is on the way.

WHAT TO EXPECT IN YOUR INBOX:

Sender: Subject: Description:
Label Planet Thank You For Your Order This email confirms that we have received your order and it’s on our system just waiting to be processed. We process orders during normal office hours (9am – 5pm, Mon – Fri).

Please read this email carefully to check that all the details we have received from you are correct. If you need to amend anything, get in touch with us.

This email shows your Order Id, Billing Address, Delivery Address, Contact Details, Shipping Method, the details of the item(s) you have ordered, and the total cost of your order.

As a little bit extra, this email also includes a link to our Review Page (so you can let us know what you think of your order), our Facebook Page (so you can find out more about everything Label Planet), and a link to the item(s) you have ordered – this way you can make sure you have ordered exactly the right product for your project, double check the properties and specifications of your labels, or you can go straight to the right page when you want to re-order – especially useful if you can’t remember which particular label or labels you have ordered before.

Payment Provider Your Payment Was Successful This email is sent by one of our payment providers (Sagepay & PayPal) to confirm that they have been able to process your payment correctly.

These emails are sent directly from the payment providers themselves and are for your information only – we don’t send these emails nor do we see their contents; they are simply to let you know that your payment has been successful and for you to keep for your records if you wish to do so.

Again, please double check that the details are correct. You will receive an email from the payment provider that you selected when going through the Checkout.

Label Planet Order Status Updated Success! This email means that we have processed your order.

Stocked items (packs of 25 sheets) will have been packed up ready for same day despatch via Royal Mail’s first class service or a next working day carrier (depending on the total quantity of your order).

Orders of 500+ sheets will either be despatched via a next working day carrier service (paper labels with standard adhesive) or will be made to order and despatched within five working days (special adhesives and materials).

These emails are automatically generated at each stage of your order and are an easy way to keep track of what you have ordered from Label Planet.

If you have any questions about your order, if there are any problems with your order, or if you don’t receive these emails, you can always get in touch with us by phone or email and we’ll be happy to discuss your order with you.