Posts Tagged ‘Website’

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

Find Your Perfect Match* With The Label Planet Label Finder

Wednesday, March 14th, 2018

* Okay, we can’t find you your perfect match but we CAN help you find the perfect self adhesive labels for your label application.

Choosing the right self adhesive labels can turn out to be a bit more complicated than you’d like – especially if your label application involves some particularly tricky requirements.

If you’ve never wandered through the world of self adhesive labels before, it can be a bit bewildering when you realise exactly how many different choices you have to make. However, you DON’T need to be an expert in sticky labels to pick the perfect label! We’ve put together all of our experience of working in the labelling industry (and helping customers to find the self adhesive labels that are “just right”) and used it to create our LABEL FINDER.

The Label Planet Label Finder is designed to make the process of picking the perfect label as easy as possible so anyone can find the right sticky labels for their project in a few short clicks.

Using The Label Finder To Find Your Perfect Self Adhesive Labels

Instead of having to pick out the perfect label from ALL of the self adhesive labels available from Label Planet, the Label Finder creates a short list of options based on the sticky labels that are actually suitable for your application.

All you have to do is select a few key requirements for your self adhesive labels and the Label Finder will return a list of the sticky labels that match those requirements. For example, if you need removable labels you can enter this as a requirement and the Label Finder will ONLY show you self adhesive labels with a removable adhesive. If you need waterproof labels you can set this as a requirement and the Label Finder will show you all of our sticky labels that are also waterproof.

Label Planet Label Finder

What Information Can I Use To Find The Perfect Self Adhesive Labels For My Project?

The Label Finder allows you to narrow down your choices using the following requirements:

  • LABEL USE: we’ve created sets of “recommended labels” for a variety of applications, so you can use this option to give you an idea of what sort of self adhesive labels you should be looking at for a specific kind of application.
  • PRINTER TYPE: use this option if you’ve only got a laser printer OR an inkjet printer. Some of our products can only be printed with one type of printer and are grouped as laser labels (print with a laser printer) or inkjet labels (print with an inkjet printer).
  • LABEL SHAPE: use this option if you know you definitely want rectangular labels, round labels, square labels, oval labels, or CD labels / DVD labels.
  • COLOUR: use this option to show a list of the label sizes available in a particular colour.
  • NUMBER PER SHEET: use this option if you’re looking for a particular label size but you can only remember how many sticky labels were on each sheet.
  • AVERY TEMPLATE CODE: use this option to see if we supply any self adhesive labels that are compatible with (use the same label size and layout as) Avery labels / label templates that you currently use.
  • MATERIAL: use this option to narrow down your choice to paper labels OR one of our synthetic waterproof materials.
  • ADHESIVE: use this option to narrow down your choices based on whether you need permanent labels, removable labels, or a label adhesive suitable for a particular application / environment (e.g. high tack labels, opaque labels, void labels, wash off labels, marine labels, or freezer labels).
  • FINISH: use this option to show a list of sticky labels with the type of finish that you prefer (choose from gloss labels, semi-gloss labels, and matt labels).
  • WATERPROOF: use this option to create a list that only contains waterproof labels.
  • LABEL WIDTH: use this option if your self adhesive labels MUST have a specific label width.
  • LABEL HEIGHT: use this option if your self adhesive labels MUST have a specific label height.
  • LABEL CODE: use this option to view a particular product that you’ve ordered from Label Planet before.
  • LABEL PLANET SIZE CODE: use this option to view all of the material options available for a particular label size.
  • LABEL PLANET MATERIAL CODE: use this option to view all of the label sizes available for a particular label material.

How Do I Get To The Label Planet Label Finder?

To use the Label Finder, you simply need to click on the big red and white “Label Finder” button near the top of our website; this button appears on every page so you can always get to the Label Finder no matter where you are on our website!

Try Self-Adhesive Labels From Label Planet – They’re Out Of This World!

Wednesday, January 24th, 2018

Here at Label Planet, we made a deliberate decision to specialise in A4 sheets of self-adhesive labels designed specifically for use with standard desktop printers. Choosing to focus on just one specific kind of sticky labels means that we can pass on all sorts of astronomically awesome benefits to all of our customers.

Self-Adhesive Labels

These sticky labels are named after their adhesives; “self adhesive” or pressure sensitive adhesives are tacky (sticky) at room temperature and only require the light pressure of a hand or finger to be applied.

Self adhesive labels are really useful because they can be made in so many different variations – to suit different applications, conditions, and environments. For example, you can get gloss labels, matt labels, semi-gloss labels, coloured labels, fluorescent labels, Kraft labels, gold labels, silver labels, white labels, transparent labels, paper labels, plastic labels, waterproof labels, permanent labels, removable labels, freezer labels, wash off labels, opaque labels, security labels, and so on (and so forth!).

Laser Labels And Inkjet Labels

We sell directly to customers who want to print their own printer labels using the standard desktop printer they have available to them at home or at work. By choosing to supply A4 labels that are designed specifically for desktop machines, we are able to offer our customers a range of label sizes and material options that are specifically designed to allow them to create high quality sticky labels quickly and easily using the software and hardware available to them.

Our laser labels are made using materials and adhesives that are well-suited to the laser printing process – which uses heat and pressure to bond toner into place. This means that we use materials that are able to withstand (short term) exposure to high temperatures, such as paper labels with high moisture content.

Likewise, our inkjet labels are made using slightly porous materials that allow printing inks to dry quickly and effectively in the correct position to allow customers to produce high resolution designs using their own desktop inkjet printer.

Perfect Label Sizes And Layouts (And Label Templates To Match!)

All of our label sizes are made with layouts that are designed to make designing and printing your own A4 labels as simple and trouble-free as possible. We’ve also created Word templates and PDF templates for all of our label sizes, which can be downloaded completely free of charge from our Label Template Pages.

If you need any advice or guidance on how to print your own blank labels, you can take a look through the Guides in our Help Section or get in touch with our Customer Service Team for one-to-one advice.

An Astronomical Range Of Choices (With Warp Speed Despatch & Delivery!)

As we specialise in blank A4 labels, we are able to offer a wide range of self adhesive labels – with over 100 label sizes available across a range of more than 30 material and adhesive options – so you can find the label size, material, adhesive, and finish that is just right for your label application.

We aim to stock as many of the most popular combinations as possible, so your sticky labels are available for same day despatch in stock – with options available for guaranteed next day delivery.

High Quality Blank Labels At Great Value Prices

All of our self adhesive labels are manufactured independently in the UK using high quality materials and manufacturing processes. Plus, as a specialty supplier of A4 labels, we are able to offer our customers great value prices, as well as price breaks for trade customers who need to order in bulk.

You can find out more about SELF-ADHESIVE LABELS on our website; to place an order, simply visit www.labelplanet.co.uk or get in touch with our Customer Service Team.

Put Our Self Adhesive Labels To The Test With Our Label Sample Request Service

Wednesday, January 10th, 2018

At Label Planet, we believe in doing everything we can to help our customers choose the perfect self adhesive labels for their projects. From address labels to product labels (and everything inbetween), we offer the widest possible range of options to ensure that you can find the sticky labels you need in the Label Planet range.

We know, however, that it can be difficult to choose just one label size / shape / material / adhesive from all of the options on offer – especially if you’ve never printed your own A4 labels before now.

This is why we offer a completely free LABEL SAMPLE service whereby you can request a few label sizes, shapes, materials, and adhesives to help you to find “the one” that’s perfect for your project.

To request a free sample of any of our blank labels, give us a call or fill in our online request form.

If you aren’t sure which sticky labels to choose, simply let us know as much information about your label application as possible (i.e. what you need self adhesive labels for and what you’d like them to look like) and we’ll put together a selection of the blank labels that best fit your requirements.

For example, let us know if you need laser labels (for a laser printer) or inkjet labels (for an inkjet printer), if you have any preference for coloured labels / kraft labels / fluorescent labels / white labels / gloss labels / transparent labels, if you need waterproof labels / security labels / freezer labels / bottle labels and jar labels, or if you have any preferences for a particular label size.

This helps us to make sure that the sample labels we send are suitable for your particular label application.

You can then use your sample to choose the right colour or finish, the right type and strength of label adhesive, and the right label size for your application. You can also use your sample to replicate your label application as closely as possible – to make sure that the self adhesive labels you choose will actually work under the conditions of your label application – and to give yourself a test run at printing a label template accurately.

We try to fulfil sample requests same or next working day; samples are posted out via Royal Mail’s first class service as standard.

Visit our website to view all of the label sizes and materials available and then head over to our sample request page (or give us a call) to request a label sample today!

What’s In A (Product) Name? Quite A Lot Really!

Wednesday, November 22nd, 2017

Our product codes are designed to be as simple and useful as possible, which means that (if you look closely enough) you can find out all sorts of information about our self-adhesive labels just by looking their product codes.

While a lot of label products have (random) alphanumerical codes that are easily confused and hold no meaningful reference to their products, we wanted our product codes to be as useful as the sticky labels themselves.

This is why we’ve created a system for labelling our printer labels, to incorporate the main features of each product (e.g. label size and shape, labels per sheet, label adhesive and material, colours and finishes etc) into the product code – so you know exactly what you’re getting from the start!

All of our blank label products (except for our CD & DVD labels and franking labels) have a code based on the following formula:

LP + No. of Labels Per Sheet + / + Label Width + Label Shape* + Label Adhesive/Material*


1. LP

We start with “LP” to make it absolutely clear that a code belongs to self adhesive labels from Label Planet. Some companies use the SAME product codes as other companies, which can make it impossible to know where you bought a particular set of blank labels.

2. Self Adhesive Labels Per Sheet

Next we list the number of adhesive labels per sheet, followed by a forward slash.

3. Width

Then we list the width of the label size (rounded to the nearest round number); for round labels this is the diameter of the circular labels and for  oval labels this is the widest part of each oval label.

This is where the product codes for (most of) our rectangular standard matt white permanent labels end – for example:

  • LP65/38: 65 rectangular labels per sheet with a label width of 38.1mm
  • LP4/99: 4 labels per sheet with a label width of 99.1mm
  • LP21/70: 21 labels per sheet with a label width of 70mm

The rest of our sticky labels have additional elements to indicate their shape, adhesive, material, finish, and colour.

4. Blank Label Shape

First, we add a label shape; square cut rectangular labels with a selvedge (blank strips at the top and bottom of each sheet) will have “S”, round labels have “R”, oval labels have “OV”, and square labels have “SQ” – for example:

  • LP24/70S: 24 rectangular labels per sheet with a label width of 70mm and a selvedge of 8.7mm at the top and bottom of each sheet
  • LP4/100R: 4 round labels per sheet with a diameter of 100mm
  • LP8/90OV: 8 oval labels per sheet measuring 90mm at their widest point
  • LP35/37SQ: 35 square labels per sheet with a label width of 37mm

The only exceptions are our CD labels & DVD labels, which begin with “LPCD” followed by the diameter of the round labels (e.g. LPCD117).

5. Material / Adhesive

Next we add the label adhesive and/or material; each product range has its own “range code”, which is taken from the initials of the material(s) used to make that particular product – for example:

  • DF: Paper Labels with a Deep Freeze Adhesive
  • WW: Paper Labels with a Water Wash-Off Adhesive
  • GREM: Paper Labels with a Glass REMovable Adhesive
  • GWPQ: Gloss White Photo Quality Paper Labels with a Standard Permanent Adhesive
  • MPQ: Matt Premium Quality Paper Labels with a Standard Permanent Adhesive
  • OPQ: Paper Labels with an OPaQue Adhesive
  • MWPO: Matt White PolyOlefin Labels with a Marine Adhesive
  • SVP: Silver Void Polyester Labels with a Void Adhesive
  • CRD: Crimson ReD Labels with a Standard Permanent Adhesive
  • REMCRD: Crimson ReD Labels with a Standard REMovable Adhesive
  • LG: Laser Gold Paper Labels with a Standard Permanent Adhesive
  • BRK: Brown Ribbed Kraft Labels with a Standard Permanent Adhesive

For a full list of the range codes that we use for all of our self-adhesive labels, simply visit our List Of A4 Label Materials page.

So, whether you want laser labels or inkjet labels, white labels or coloured labels, transparent labels or waterproof labels, permanent labels or removable labels, you can always take a quick look at the product code to make sure that you’ve got the sticky labels you need!

Let The Christmas Countdown…Commence!

Wednesday, October 25th, 2017

It is officially TWO MONTHS until Christmas Day, which means that it is time once again to launch our countdown to Christmas by reminding our customers of all the reasons why it’s really important to get your labels ordered EARLY!!

At Label Planet, we highly recommend that ALL of our customers should try to place their label orders as early as possible to help avoid headaches and heartaches as the Christmas season edges closer and closer.

Whether you’re an individual who just needs a few address labels for your Christmas cards, a business with Christmas stock to get packed and/or posted, or you’re hosting a Christmas event – it’s always a good idea to get your labels ordered in plenty of time.

Many people consider ordering labels to be the LAST job on their (Christmas) to-do list, which is fine if you’re really organised and you’ve been planning your Christmas jobs since – well – summer BUT at this time of year it’s worth bearing in mind that it is almost INEVITABLE that pretty much EVERYTHING will take longer than you’d expect.

For example, when you order labels you need to remember that you have to leave enough time for:

  1. Your labels to be despatched from our office or warehouse
  2. Your labels to be delivered to you by Royal Mail or our carrier
  3. You to design your label template
  4. You to PRINT your label template (including time to correct any mishaps that occur along the way)
  5. You to stick your labels onto your items
  6. You to post your items AND for them to be delivered (if you’re trying to send products, cards, or gifts out to arrive at their intended destination BEFORE Christmas).

At this time of year, there are hundreds and thousands of additional items being manufactured and delivered all across the country – meaning it can take longer for items to be made (if you are ordering made to order items) AND for items to be delivered.

So, here at Label Planet we have TWO top tips for ordering your Christmas labels:

  1. ORDER AS EARLY AS YOU CAN
  2. REQUEST AN UPGRADED DELIVERY SERVICE (IF ONE IS AVAILABLE)

While our despatch estimate for made to order items (i.e. labels only available in bulk boxes of 500 sheets) is USUALLY up to five working days, the volume of orders in the lead up to Christmas will push this despatch estimate upwards (usually we see despatch go up to 5-7 working days and possibly even 7-10 working days in December). While we aim to keep our despatch times as low as possible for as long as possible, we do recommend ordering early to avoid disappointment.

If you are ordering smaller quantities (e.g. 25-200 sheets), we highly recommend upgrading to our next working day delivery service – especially once we get into November and December when the Royal Mail experience a much higher volume of items, which can lead to delays with their first class service (our standard delivery service for small orders).

We do also have some timed delivery services available for items that are sent via next working day carrier service (this applies to orders of stocked items of 250+ sheets and orders of bulk boxes of 500 sheets) – to find out what services are available and to request a special delivery option, please contact our Customer Service Team.

As we get closer to Christmas, we’ll be posting those all-important LAST POSTING DATES along with updates about our despatch service level. You can find out more about our Despatch and Delivery Times by visiting our DELIVERY pages and, if you have any questions or queries, you can get in touch with our Customer Service Team by phone or by email.

Find The Perfect Label For You With The Label Planet Label Finder

Wednesday, October 4th, 2017

With so many different product options available, it can be quite confusing to sort out which labels are suitable for your particular label application (and which are definitely NOT the labels for you). While we are more than happy to chat to customers to discuss their requirements, we know that sometimes it’s more convenient to use an online guide (especially if you need to place an order outside of office hours).

This is where the Label Planet LABEL FINDER comes into play!

We’ve added ALL of our label products to our Label Finder (along with their defining features) so that you can simply select the things you want your labels to be and the Finder will present you with a shortlist of the Label Planet products that meet your requirements.

For example, you can search for a particular label shape, size, colour, finish, material, and/or adhesive OR you can narrow your search to labels that are (or aren’t) waterproof, that are compatible with a particular Avery code, or that are compatible with your type of printer.

You can also use the Label Finder to find out if a particular label size is available with alternative material choices (including different materials, adhesives, colours, and finishes), or to take a look at the label options that we think are particularly well-suited for a particular label application.

Whether you only have a vague idea of what you want your labels to be (for example, you KNOW you want yellow labels, or waterproof labels, or labels that are about 10cm wide – but nothing else) OR you have a lot of specific requirements (for example, you need labels that are gloss labels AND transparent labels AND waterproof labels AND they measure 38.1mm in height) the Label Finder is a quick and easy way to get a better idea of 1) whether or not we actually supply labels that meet your requirements and 2) how many different options there are for you to choose from that will actually do the job you need them to do.

Of course, you can always get in touch with us if you need further advice or assistance with picking the perfect label for your label application. Our customer service team is on hand by phone or by email (our office hours are 9am-5pm, Monday to Friday) AND you can also take advantage of our free sample service to try out a few different options to help make sure you pick the right product for you.

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.

Need Some Advice On Designing & Printing Your Own Labels? Try The Label Planet Help Pages!

Wednesday, September 6th, 2017

Here at Label Planet, we aim to provide our customers with high quality products AND customer support. As a part of this we offer a free sample request service, free Word templates and PDF templates, and a whole range of advice pages to help guide our customers through the process of designing and printing their own labels – regardless of whether they’re a complete beginner or an expert who needs some advice on how to deal with a particular problem.

All of our guides are available through our Help & Support Section, which contains links to the following:

Frequently Asked Questions
A brief (ish) list of the questions we get asked most frequently by our customers, including questions about designing and printing labels, about our despatch and delivery service levels, about how to choose the right label for a particular application, about different types of labels, and about placing and making payment for an order of labels from Label Planet (or requesting a refund).

Free Sample Request Service
We know that some of our customers need to make absolutely sure that the labels they buy from us are suitable for the label application they have in mind – and we also know how frustrating it is to buy a product only to find out that it’s either completely unsuitable or simply not what you had in mind – which is why we offer all of our customers the opportunity to request a sample of the label(s) they are interested in so they can “try before they buy”.

Label Material Specification Sheets
These sheets supply more detailed information about our product ranges, including the material and adhesive used to make a product range, the printer compatibility of a particular label, the weight and thickness of each part of the label, and any other key characteristics of that product range.

Label Templates
Our label templates are available through our dedicated Template Section; this section contains a template information page for every label size that we supply and each page lists detailed measurements, compatible Avery codes, and printing advice for that particular size, along with a set of Word templates and PDF templates for customers to use free of charge. All of our templates have been set up and thoroughly tested by us to make sure that they are capable of producing the correct alignment on our label products.

Top Tips (Dos & Don’ts)
This guide contains a quick hit list of tips that can help our customers to avoid the most common problems that arise when designing and printing A4 sheets of self-adhesive labels.

Guide To Designing & Printing Labels
Our basic step by step guide to designing and printing your own label sheets; this guide goes through the THREE main steps of designing and printing labels (starting with “Finding & Opening A Template”, working through “Designing A Template”, and ending with “Setting Up Your Printer”) and includes basic instructions for the process of designing and printing labels along with a few “Extra Tips” to help avoid and overcome potential problems.

Guide To Designing & Printing Round Labels / Oval Labels
This guide aims to act as a companion piece to the first guide by providing extra information and tips about printing round labels and oval labels; the shaping of these labels can make them a little trickier to print accurately and this guide provides help and advice on how to approach these labels to (hopefully) avoid the problems that they can cause.

Guide To Printing Mirrored Text & Images
This guide is aimed at customers who want to print window stickers that can be applied onto one side of a glass surface (such as a window) and read correctly from the other side. This page contains tips on how to create a “mirrored” or “reversed” template that will allow you to create window stickers that can be viewed in this manner.

Troubleshooting Guide
Over the years, we’ve helped hundreds of customers with their labels and label templates, which means that we’ve become very familiar with a variety of problems that crop up time and time again – and in doing so, we’ve picked up a few helpful tips and solutions that can help to resolve these issues. If you’re having problems printing your label template, then taking a look through this guide is definitely a good first step towards figuring out how to resolve what’s going wrong.

Avery Codes (with compatible Label Planet label sizes)
Some of our label sizes use the same size and layout as Avery labels, which means that you can print our labels using an Avery template that is built into the software you want (or need) to use to print your labels. This page contains a list of all of the Avery codes that have compatible Label Planet codes (along with some basic measurement information and a link to our template information page for that label size).

You can use this page to look up an Avery code that you have access to or have used before to see if we supply a compatible product.

Label Planet Codes (with compatible Avery label sizes)
This page can also be used to cross reference between Label Planet codes and Avery codes but where the page above lists Avery codes that are compatible with our products, this page lists Label Planet product codes that have compatible Avery codes (along with basic measurements and a link to the relevant template information page).

You can use this page to look up the Label Planet labels you are interested in to see if they have a compatible Avery code.

Label Planet’s Label Blog / Label Planet’s Template Blog
In addition to our guides, we also run TWO blogs all about labels and label templates; there’s this one (obviously) that features information about our products and our services, along with our Template Tuesdays blog, which features a blog post every Tuesday that takes a closer look at a particular aspect of designing and/or printing a label template.

Glossary Of Label Terms
This extra feature provides a list of terms that are commonly used in the labelling industry (along with their definitions) so, if you come across any words that you haven’t heard before or don’t know the meaning of, you can pop along to our glossary to find a basic explanation of what they mean in relation to labels and labelling.

Remember, if you ever need any help or advice with designing and printing your own labels, our Help Pages aim to provide a one-stop shop for most questions and queries that you might need answering. If, however, you don’t find the answers you need on these pages OR if you need more in depth one-to-one advice about a particular problem that you have encountered, you can always get in touch with our Customer Service Team who will do their best to help.