The most common template problem our customers tend to report is misalignment caused by Paper Size settings.
Customers experiencing this problem will find that one part of the sheet will be printing with a correct alignment (usually along the top) but that the alignment gets progressively worse as you move away from this position.
The cause of this is that the printer is printing to a paper size that is larger or smaller than A4. Usually, the cause of this is a setting that has defaulted to “American Letter”.
There are a few places to check for the paper size setting:
- Printer Settings/Properties
Both Word and PDF documents will give you an opportunity to alter the printer properties before printing. You should check through all of the printer settings and make sure any setting to do with paper size or paper type is set to A4 and there are no scaling options selected (or that scaling is to 100%). PDF documents provide options to print to “Fit” or “Actual Size” – you may wish to try switching to the alternative option if you have issues with one.
- Document Settings
The page size can also be determined in the file itself. In PDF documents, you need to check that any scaling options are set to 100%. With Word documents, the print preview screen also features a “Page Setup” link, which will show the page size that has been set for the document.