Reviews
Great work
Great work
tonyseo1
30th Sep 2022
Label Planet's products are great. And if...
Label Planet's products are great. And if I order small quantities they come quickly. If I order large quantities of the same labels they take much longer. I understand this for labels only available in large quantities/ special orders but it's frustrating for ones where they are available quickly in smaller quantities. Seems like I'm being penalised for buying more. If this was sorted out my review would be a five.
Katy Newton
17th Aug 2020Thank you for leaving us a review.
Reply from Label Planet
Unfortunately, we are not able to keep stock all of our sizes in all of our materials. We have therefore selected our most popular sizes to ensure that all of these products are available in all of our materials in 25 sheet packs ready for same day despatch from stock.
This does mean that non-stocked items have to be made to order; in order to pass on great value prices to our customers, we need to set a minimum order quantity. Given that we supply so many size and material combinations, it takes about five days to cycle through each product that we supply - this means that, depending on when you place your order in this cycle, it can take up to five working days for despatch (although standard paper products despatch much sooner).
While we do our best to ensure that products are despatched as quickly as possible, we do advise customers that they do need to order earlier if they wish to order larger quantities of stocked items or made to order items.
We also operate a price break system, which does mean that customers who order larger quantities get access to much better prices per unit.
Kind regards,
The Label Planet Team
Labels as always are first class delivery was...
Labels as always are first class delivery was poor but don't want to give you a bad review for that.
Thomas Kelly
3rd Jun 2020Thank you for leaving us a review.
Reply from Label Planet
We are glad to hear you are pleased with your labels but sorry to hear that you were disappointed with the delivery service.
Your order was despatched on the next working day after it was placed and was delivered by Royal Mail's first class service within five working days of despatch.
Usually, we advise that the majority of first class mail arrives next day but can take up to five working days to arrive. At the moment, there are some delays with the Royal Mail service due to the coronavirus pandemic so items may take up to seven working days.
If you need to receive your order urgently, we do offer a next day delivery option. At the moment, Royal Mail are not guaranteeing that items will be delivered by 1pm but are aiming to ensure all next day items do arrive on the next working day.
Kind regards,
Label Planet
The labels are fine, easy to peel off...
The labels are fine, easy to peel off and easy to fit accurately on the DVD. However, the template is very poor. It's difficult to control the placing of pictures and text and I can't achieve the result I want. I used to use CD-Label Print to print onto printable disc but the discs are so old that to print quality is bad. I could adjust text and pictures very easily even bending them into diffent shapes to fit onto the disc. I thought I might be able to copy the layout onto your template but no luck. I ended up building a a very simple layout on your template and even that would not allow the final adjustments of positioning that I wanted to do. Ho hum.
Ernest Hart
10th Dec 2019We are sorry to hear that you had some difficulties designing and printing your labels. We offer Word & PDF templates for our customers to use as these templates are compatible with a wide range of software and should allow as many of our customers as possible to access a template that works with software that they already have and are familiar with using.
Reply from Label Planet
However, they are unlikely to offer the same level of precision as the software you used to use (CD Label Print), which is software designed specifically for the purpose of designing and printing (CD) labels.
There is a variety of label design software (including CD label design) available - some freeware and some paid for. You may find that there is a suitable replacements, which you could use in future.
Kind regards,
The Label Planet Team
Can't fault the delivery as the labels arrived...
Can't fault the delivery as the labels arrived the next day. Where I was dissapointed was the lack of product images on the website. I feel if there were multiple images I would have been better informed e.g. showing the product in use or the reverse of the sticker paper, side by side comparisons. What I purchased was very good but not really what I needed. I'm aware you can order samples but if you need sticker sheet in a hurry this really isn't an option.
Lynne Stewart
9th Oct 2019Thank you for your review.
Reply from Label Planet
Unfortunately, it is very difficult to represent products such as labels accurately in the form of product images. Even photographic product images are unable to adequately show the colour and texture of our materials in the same way that actually seeing the product does.
This is why we offer our free sample service - so that customers can hold a sample of our labels in their hands and decide if they are suitable for their application. Obviously, sending samples does require extra time but this really is the only way for customers to see what our products are like.
Kind regards,
The Label Planet Team
The labels arrived very quickly. Unfortunately as there...
The labels arrived very quickly. Unfortunately as there was no picture of the product on the order page, and nothing in the description about the look of the page, I didn't realise they have a distinctive line through them, rather than being plain brown. If I had known they were striped I would not have ordered them. You need a photo of them on the site.
Hilary Milne
10th Sep 2019Thank you for your review.
Reply from Label Planet
Unfortunately, at the moment we do not have product images on our website, although this is something that is currently under review as we agree that it would be helpful to have better product images than those currently in use.
However, we do our best to provide descriptive product information on both our range pages and individual product pages, which describe our BRK (Kraft labels) as being made with "unbleached, uncoated Kraft paper (to retain a natural brown colouring)...[and] a ribbed finish, which adds a subtle touch of pattern and texture." We also supply a free sample service so that customers can see for themselves what our materials look like to ensure that they are suitable for their needs.
If you are unhappy with the labels you have purchased, please contact our Customer Service Team directly by phone or email and they will be happy to help.
Kind regards,
The Label Planet Team
None of your templates worked for the 40...
None of your templates worked for the 40 label sheets I bought Had to go to the printers in the end so that totally defeated the object of saving money by doing it myself !! I put the template onto my iPhone 7 then put it onto a Mac ...
Chris Tipper
15th Jul 2019We were sorry to hear that you struggled with our templates; our Customer Service Team provided one to one support to try to resolve the issues you were experiencing but were unable to assist further once you confirmed that the software you were using was not capable of editing our templates.
Reply from Label Planet
We supply Word and PDF templates for all of our customers to use free of charge. All of these templates have been fully tested to ensure that they will work with our labels. However, customers must use software that is capable of editing our templates.
Kind regards,
The Label Planet Team
Good quality labels but very expensive...
Good quality labels but very expensive.
Anonymous
6th Mar 2019
The product arrived on time and actual product...
The product arrived on time and actual product was adequate
Olayinka Akinyemi
15th Sep 2018
Would help to have had a decent print...
Would help to have had a decent print designer wasted many sheets to get in the round label
Steve Russell
25th Aug 2018
As far as the stickers go it was...
As far as the stickers go it was absolutely fab, but the templates I am having difficulty with as they aren't in sync with the sticker paper. I will play around it tonight but that was disappointing and wasted a few sheet of my paper.
Thomas Ingham
20th Jul 2018Thank you for leaving us a review.
Reply from Label Planet
Our label templates were made using the measurements of our self adhesive label sheets and have been tested to ensure that they produce the correct alignment. Customers may need to make slight amendments to their software and printer settings to get the right alignment; we are more than happy to assist customers with any template questions, queries, problems, or issues that they might have.
Kind regards,
The Label Planet Team
The order had to be chased before it...
The order had to be chased before it was delivered.
Miss Kachiwala
21st Jun 2018We despatch all orders for smaller quantities of labels, received before 4pm, on the day the order is placed. They go out by first class Royal Mail which is very reliable, but doesn't give a guaranteed delivery date, so sometimes deliveries take a little longer than hoped for. If an order is urgent we recommend customers choose the "Special Delivery" option to guarantee next day delivery.
Reply from Label Planet
The labels are good but the printing template...
The labels are good but the printing template is terrible! Had the more difficult time printing my labels... wasted so many! In the end I took them to a professional printers.
Tamara Scott
20th Apr 2018Thank you for leaving us a review.
Reply from Label Planet
We are sorry to hear that you had problems using our label templates. All of our templates have been tested to ensure they produce the correct alignment before being added to our website.
They may need slight adjustments to get the best possible alignment for your unique setup - and our Customer Service Team is always happy to help customers if they are struggling to make these adjustments themselves.
You can contact us by phone during office hours or send an email to [email protected] describing the issues you are experiencing and we'll do our best to come up with a solution.
Kind regards,
The Label Planet Team
Good product but over priced...
Good product but over priced.
Anonymous
4th Jan 2018
The laser ink didn't adhere very well to...
The laser ink didn't adhere very well to the label. Could be my printer; could be the label. Either way not the result I was looking for.
Dan Harrison
2nd Nov 2017
"Very good range of products for a good...
"Very good range of products for a good price...but very slow shipping, ordered last Friday and Iu2019m still yet to receive them. " Sorry for my impatience and error of reading the shipping info. They are great labels and a great service! Thank you.
Anonymous
20th Oct 2017Thank you for leaving us a review.
Reply from Label Planet
We have double checked our system and your labels were despatched on Friday (20th) for delivery today (23rd); you ordered 500 sheets of LP12/64R DF labels, which are a made to order item - as stated on our website, these labels do take five working days for despatch with delivery via next working day carrier. This is because all of our labels are made on a rotational basis - with each size (and its various materials) scheduled one after the other - taking around five days to work through all of the size and material combinations that are currently available.
Kind regards,
The Label Planet Team
Labels fine..........Colour Cream disappointing-really yellow
Labels fine..........Colour Cream disappointing-really yellow
Mary New
16th Oct 2017Thank you for leaving us a review and bringing this issue to our attention.
Reply from Label Planet
We are sorry to hear that you were disappointed with the colour of your cream labels; we agree that they are quite a yellowy cream, which is why we are always happy to send out samples of our coloured labels so that our customers can check that our colours are suitable for their applications.
We will be contacting our warehouse to discuss the colour of these particular labels to see how we can improve the product.
Kind regards,
The Label Planet Team
You get lots of air bubbles when stuck...
You get lots of air bubbles when stuck on to glass
Joseph Farrugia
26th Sep 2017
Use these tags as security tags on Honey...
Use these tags as security tags on Honey Jars. As you sell labels for jars I would have expected you to have supplied bottle security tags and advertise them at the Beekeeping association. PS there is a lot of us who retail Honey and other products.
Clive Wells
21st Aug 2017
Label thickness has changed although company states they...
Label thickness has changed although company states they are the same. Much thinner than previous orders.
Jason Gibson
23rd May 2017