Here at Label Planet, we aim to provide high quality products AND high quality customer service, so our customers have the best possible experience, from choosing and purchasing their labels right through to designing, printing, and applying their labels.
You can contact our customer service team Monday – Friday, 9am to 5pm, by phone or by email. During our closing times, we encourage customers to email the details of their query or problem, so we can address their issue when the office is next open.
Remember, we’re here to deal with ALL customer issues, including:
CHOOSING YOUR LABELS
Whether you’ve got a specific label in mind and want to know if we can provide it or if you’re right at the beginning and you don’t know which labels to choose, we can help!
We can help you make sure you pick the right label for the job; whether it’s helping you source the label you want, helping you request a sample for you to try out first, or simply talking you through the options available.
ORDERING YOUR LABELS
Customers can order labels through our website or over the phone.
Please get in touch if you have any problems ordering online, if you need to request a proforma invoice, or if you need more information about stock availability, despatch and delivery estimates, or want to upgrade an urgent order to a special delivery option.
DESIGNING & PRINTING YOUR LABELS
We try to support our customers throughout the process of buying labels and, for us, that includes actually using your labels – from designing and printing a template to ensuring your labels do the job they’re meant to.
While we don’t offer a printing service ourselves, we are more than happy to talk to customers who experience problems when they try to print their labels – whether they’re first timers or old hands. Over the years, we’ve helped customers with all kinds of problems and we’ve picked up a trick or two along the way, so if you find that you’re struggling with a template GET IN TOUCH – we might just know the very thing that can solve the issue.
RESOLVING PROBLEMS WITH ORDERS
Of course, we’re also here to deal with any problems that arise with your order.
Whether you want to check when your labels are due to arrive, you’ve ordered the wrong thing or changed your mind, or you need to amend some of the details of your order, we’re here to deal with any and all issues that customers might have with their orders.
So, if something goes wrong and you don’t know what to do – don’t just abandon the task altogether.