It's another FAQs special post and this week we're revisting your questions about the prices on our website.
What do your prices include?
All of the prices on our website include VAT and standard UK delivery.
[Standard UK delivery is via Royal Mail’s first class service (orders under 500 sheets) or next working day carrier (orders of 500 sheets or more)]
How do you choose your prices?
We’re proud to say that we offer prices that sit in the middle of the market – we don’t have the cheapest labels but nor are we the most expensive.
We choose prices that allow our customers to access high quality label products AND customer support at a reasonable and affordable price.
Everything we do is designed to make buying labels from Label Planet as easy and efficient as possible – we keep our prices simple and use all inclusive pricing on our website so you know exactly what you’ll need to pay without having to go all the way through the checkout to see your final (and actual) order total.
What if I want to upgrade the shipping on my order?
If you want to opt for one of our guaranteed shipping options, you will need to pay an extra shipping cost.
Shipping costs are applied based on the overall weight of your order; for smaller orders, a next working day shipping option will be offered as you go through the checkout, while larger orders (500+ sheets) will be automatically placed on a next working day carrier service.
We do have additional shipping options for especially urgent orders (e.g. Saturday Delivery, AM Delivery for 500+ sheets); to discuss or choose one of these shipping options, you will need to give us a call and we can provide you with the best shipping options and quotes for your particular needs.
Our shipping costs are those that the Royal Mail and carrier services charge us – we don’t add on anything extra for ourselves.
Do you do trade prices?
Our prices are the same for everyone.
However, we do have “price breaks”; the more you order, the better the price per unit becomes – which is a great benefit for trade customers who tend to purchase in much higher quantities than individuals buying for personal use or one-off projects.
I’m buying a number of different items – is there anyway to get a better price than those on your website?
If you are ordering a bit of a mixed bag, the best thing to do is to get in touch with us and place your order by phone.
We are able to offer prorata prices in SOME CASES:
- If you are ordering a number of items from within ONE range of products.
- If you need an order quantity that falls between our existing price breaks.
Simply get in touch with us and we can give you a quote for the particular items and quantities you are interested in. You can pay for phone orders using a credit/debit card or by requesting a proforma invoice so you can make payment via bank transfer or cheque.
[Please note, we cannot offer prorata prices on labels from different product ranges nor can we split packs and/or boxes into smaller quantities or mix and match different items within a pack or box.]
I’ve got a quote from another supplier that’s cheaper than your prices, can you match/better their offer?
If you have a better quote from another supplier, you have the choice of purchasing from them or from us.
However, you will need to bear in mind that the labels you purchase from another supplier may not be of the same quality or materials as those supplied by Label Planet. You may also find that they do not supply the same customer support that we provide to all of our customers.
We do have a sister company selling genuine Label Planet products on Amazon and Ebay. Madebuy offer a range of our products in a range of pack sizes and, while our prices are roughly equal, you may find that their overall price on some items is cheaper. We do not offer any price matching service for prices that you find through Madebuy – so it is up to you to decide if you wish to order with Label Planet or with Madebuy.
Are there any offers or discounts running at the moment?
Currently we are running a mix and match pricing offer on our coloured labels.
Any offers or discounts that we offer are advertised on our social media pages (Facebook, Twitter, Google+), our blog pages, and are usually announced to existing customers via email.
Can I have a discount because…?
Customers come to us with all sorts of reasons as to why they should be given a discount.
Currently, the ONLY cases where we will consider offering a discount is to registered charities, who can get in touch with us by phone or email to let us know what they need.
While we do not offer discounts on the basis of repeat custom, we would advise repeat customers that they can save themselves some money by considering purchasing labels in higher quantities to take advantage of our price breaks. We will also email our existing customers with details of any offers or discounts that we choose to run, so they won’t miss out.