if you have questions about our prices, pricing, payment methods, or purchasing, this blog has all the answers.
How do I find out what your products cost?
The best way to find a price is to visit our website (www.labelplanet.co.uk), which contains current price lists for all of our products; simply navigate to the product page of the item you are interested in to view the prices for that product. Alternatively, if you’re struggling to find a particular product (and its price), want to order a “shopping list” of different items, or want a price for a particular quantity you can always get in touch with our customer service team to discuss your requirements and/or request a quote.
What do the prices on your website include?
All of the prices on our website include VAT and standard UK delivery, so you will always pay what you see; the only time you will need to pay any additional amount is if you wish to request an upgraded delivery service or if you need your order to be delivered to the Republic of Ireland (see “What are your shipping costs?” below).
How does your pricing structure work?
We operate on a price break system, which means that the more you order, the better the cost per unit will be; we have chosen this pricing structure to allow trade customers (who usually need to order in larger quantities) to take advantage of the price breaks offered to customers ordering in bulk. If you only need smaller quantities, we would recommend considering if you will need to order on a regular basis; you may be able to save yourself some money by taking advantage of our price breaks and ordering slightly larger amounts less frequently than if you order small amounts as and when you need them.
Please note: we do not offer any discounts specifically for trade customers only nor do we have a separate trade price list.
Will you match prices from other companies?
We do not offer any price matching services; if you find a better price elsewhere, it is up to you to decide where you wish to purchase your labels from – but we would advise that you bear in mind that you will need to check if the materials used to make those products are suitable for your requirements and if the company you purchase from offers customer service levels that you are happy to use.
Do you have any discounts or offers available?
From time to time we run offers and discounts, which we advertise to customers by email (where they have opted to receive promotional emails from us) and on our blog and social media pages. We are currently running a mix and match pricing offer on our coloured and fluorescent coloured labels, which you can request by phone if you need to order a range of coloured labels in different sizes and/or colours.
Please note: we are happy to offer a discount to registered charities who would like to place an order with us; simply contact our customer service team to discuss your requirements and to get a quote.
Do I have to pay for samples and/or templates?
No. Our sample request service and templates are completely free of charge; we provide these resources to help our customers make sure that the labels they purchase are right for their application and to help them get the best possible print result, whether they have previous experience of printing labels or not.
What payment methods are available?
We accept payment in a variety of ways, although the options available will vary depending on how you choose to order:
ORDERS ONLINE: pay by credit/debit card or PayPal account
ORDERS BY PHONE: pay by credit/debit card (NB: we do not accept American Express)
ORDERS BY EMAIL/POST/FAX: we will issue you with a proforma invoice against which payment can be made by credit/debit card, BACS transfer, or cheque.
Can I open a credit account?
We operate on a “payment with order” system and so do not offer credit accounts.
If you are unable to make a payment yourself over the phone or online (for example, if you need to submit your orders via a Finance Department), you may contact our customer service team to request a proforma invoice, which you or your Finance Department can then pay via credit/debit card, BACS transfer, or cheque.
Please note: if you request a proforma invoice, you are responsible for making sure that the total amount is paid and we will not despatch your goods until we have received payment.
Our one exception is Local Education Authority Schools, who may request a 30 Day Invoice; simply send the details of your order to us in an official purchase order form OR in a document with the school’s letterhead and the signature of the individual responsible for making payment and we will process your order and send you a School Invoice for payment.
What are your shipping costs?
Standard delivery is included in our prices but if you want to upgrade to a special delivery option or request delivery to the Republic of Ireland, you will need to pay an additional shipping fee, which is the amount that the Royal Mail or our carrier service charges us. The price of these shipping services depends on the total weight of your order; to find out what upgraded shipping options are available and/or to get a quote, get in touch with our customer service team.
Orders of less than 500 sheets can be upgraded to a guaranteed next day delivery option online or by phone, while larger quantities will need to be upgraded by phone so that we can select the best shipping option based on the items you are ordering and when you need to receive them. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgraded service is available (e.g. AM Delivery).
Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.
Customers who want to request delivery to the Republic of Ireland should contact our customer service team to place their order; this allows us to work out the best shipping option (and price) for the specific products and quantities that you require.
What should I do if I need to order from Ireland & I’m VAT Registered?
Simply give us a call and make sure you have your VAT number to hand; we’ll remove VAT from the cost of your order (and any shipping fees that apply).
You can find more useful information on our Frequently Asked Questions page and in our Blog; if you find that you have a question that you cannot find an answer to or you have any other questions and queries about prices and payments, please get in touch with our Customer Service Team who will be happy to help.