It’s a Frequently Asked Questions Special and this week it’s all about our prices!
How do I find out what your prices are?
All of our prices are listed on our website.
Simply select the type of label product you wish to purchase and select the label size you require to see the prices for that label product. Our prices are the same across each product range so ANY of the label sizes within a specific product range will have the same price list.
If you have any questions or queries about these prices, you can also send us an email or give us a call.
What’s included in your prices?
The prices listed on our website include VAT and standard UK delivery (Royal Mail’s first class service, to UK mainland and UK islands with postcodes).
Will I ever have to pay anything more?
You will only ever be charged extra if you wish to add on a special delivery service.
We do not add on our own costs for special delivery services; you will only ever be charged the amount that the Royal Mail or carrier service charges us. The cost for special delivery is based on the overall quantity of sheets in your order.
For smaller orders that are usually shipped via Royal Mail’s first class service, you will be offered an upgrade to guaranteed next working day delivery in the checkout.
Bulk/made to order items are always sent via next working day carrier services (either from stock or once the items have been made), and orders of between 250-500 sheets of stocked items will also be sent via carrier service.
If you have any doubts about the delivery options available or if you require your order to be delivered as quickly as possible, please give us a call to discuss your options (including special carrier delivery services/before 9am deliveries/Saturday deliveries).
Do you do trade prices?
The prices on our website are the prices we offer to all of our customers.
However, we do offer price breaks as you order more. These price breaks are indicated in the price lists on our website.
Do I have to pay for samples?
Our sample service is completely free of charge, to help you make sure you have chosen the right labels for the job BEFORE you buy.
Do I have to pay for templates?
Our templates are another free service that we provide; simply download the template that you need (selecting from either a Word or a PDF template) to start designing your labels. We also have advice pages to help you along if you get stuck and you can always get in touch if you have any template related questions.
I live in the Republic of Ireland and I’m VAT registered, how do I get non-VAT prices?
All orders that need to be delivered to the Republic of Ireland must be placed by phone so that we can calculate the shipping costs for each individual order.
If you are VAT registered, simply have your VAT number to hand when you place your order and we will remove VAT from the cost of your order.
Do you have any discounts/offers available?
All discounts and offers will be announced to customers either on our blog, Facebook and Twitter pages, or via email to existing customers.
At the moment we are running a mix and match offer on our Coloured and Fluorescent Coloured labels.
Can I mix and match items to get a better price?
We can offer better prices on SOME items if:
- You are ordering items from within ONE range of products.
- You place your order by phone.
Please note that we CANNOT mix and match items WITHIN a pack or a box (e.g. you cannot order 10 sheets of one label product and 15 sheets of another size).