It's time for another FAQ special; this one is also about money matters like prices, pricing, and payment methods.
Where do I find your prices?
Our website lists all of our prices (although you can also contact our customer service team if you want a quote for a range of items and/or shipping options); simply click on the label product and size that you are interested in to view the prices for that product.
All of the products within a product range have the same prices, regardless of the label size or number of labels per sheet.
What do your prices include?
We like to keep things simple, so our website shows “all inclusive” prices that include both VAT and standard UK delivery.
How do you pick your prices?
Our prices are carefully selected to reflect the quality of materials and customer service extras that we provide.
While our labels are by no means the cheapest available (nor the most expensive), we are proud to offer quality materials AND additional customer services (such as samples, templates, and printing assistance) at a price that is reasonable and affordable for our customers.
Do you offer trade prices?
No. However, our pricing system features “Price Breaks”, which means that the more labels you order, the better the price per unit becomes. The majority of our trade customers order in bulk, which means that they can take full advantage of our price breaks to get a much better price when they order.
Will you price match if I find a better price elsewhere?
No, we do not offer any price matching services.
It is up to you where you order your labels from but we would remind customers that it is also up to you to check if the materials used to make those products are suitable for your requirements and if the company you choose to purchase from offers customer service levels that you are happy with.
Our sister company Madebuy sells a range of genuine Label Planet products in a range of pack sizes via Amazon and Ebay. While our pricing systems are pretty even, you may find that there is a slight difference in the overall price on some items and quantities; if this is the case, it is up to you to choose where you want to buy your labels from – but please note that neither Label Planet nor Madebuy currently offer price matching across the two companies.
I’m buying a variety of packs from a variety of product ranges – can you do anything on the price?
If you need to order a “mixed bag” of items, it may be worth placing your order over the phone as we can offer prorata prices in the following cases:
- If you want to order a variety of products from within ONE product range (particularly if you require a range of coloured labels)
- If you want to order a quantity that falls between the price breaks offered on our website
We cannot offer prorata prices on labels from different product ranges NOR can we split packs and/or boxes into smaller quantities or mix and match different label products within a pack or box.
Are you running any offers or discounts at the moment?
We currently offer mix and match pricing on all of our coloured and fluorescent coloured labels.
Offers and discounts will be advertised on our social media pages and blogs, and we will also notify customers directly (either by email – where you have agreed to receive these emails from us – or by post).
We are also happy to talk to registered charities who are looking for a label provider and offer them a discount on the orders that they place with us.
Of course, we would also remind customers that, due to our price break system, they may be able to save themselves some money in the long run by ordering larger amounts of labels less frequently than simply buying enough labels as and when they need them.
Do I have to pay for samples?
No. Our sample service is completely free of charge to help you make sure you choose the right labels for the job BEFORE you buy.
Do I have to pay for templates?
No. Our templates are supplied free of charge to help you get your labels printed. We have also created an advice section on our website to give our customers some guidance on getting started and how to troubleshoot common problems that can arise when designing templates and printing labels. You can also contact our customer service team for one to one advice if you have any particular queries about printing labels.
What might I be charged extra for?
We will only ever charge you more than the prices listed on our website if you require a special delivery option. The charges we apply to these delivery options are those that we are charged by the Royal Mail and carrier companies themselves – we never add on our own shipping charges.
The amount you pay for upgraded shipping depends on the shipping service you choose and the quantity of labels you require. Smaller orders (less than 500 sheets) can be upgraded to a guaranteed next day delivery option online or by phone – all other quantities will need to be upgraded over the phone to select the best shipping option available for the quantity and specific label products that you want to order. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgrade service is available (e.g. AM Delivery).
Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.
What payment methods do you offer?
The options available depend on how you order:
Online Orders: credit/debit card or PayPal account
Phone Orders: credit/debit card
Email/Post Orders: request a proforma invoice against which you can make payment via credit/debit card, BACS transfer, or cheque
Please note, we do not accept American Express cards.
Can I open a credit account?
We do not run any credit accounts, which means that all of our orders are fulfilled on a “Payment With Order” basis.
We are able to offer proforma invoices against which payment can be made by credit/debit card, BACS transfer, or cheque. This option is particularly popular with customers who need to submit their orders via a Finance Department.
Please note that you are responsible for making sure that payment is made as we will not despatch your goods until we receive payment.
I’m ordering from a school – can I get an invoice?
Yes; if you are a Local Education Authority school then we are happy to provide a 30 day School Invoice on the condition that you supply us with an official purchase order for the items you require. Simply fax or email a copy over to us and we will process your order along with a School Invoice for payment.
For more information, please visit our Frequently Asked Questions page.