Posts Tagged ‘Order’

Despatch & Delivery For Self-Adhesive Labels From Label Planet

Wednesday, July 26th, 2017

If you’re looking to order self-adhesive labels but you need to know how long it will take for your items arrive, this blog post should have all the answers to your despatch & delivery questions!

Despatch of Self-Adhesive Labels
We try to maintain a wide range of stocked label sizes and materials to allow as many of our customers as possible to purchase labels that can be despatched same day. All of the label products on our website that have a minimum order quantity of 25 SHEETS or 100 SHEETS are stocked items that are available for same day despatch from stock.

Label products with a minimum order quantity of 500 SHEETS are generally made to order items that are despatched within five working days – although standard paper labels are generally kept in stock in larger volumes so we are able to despatch orders for these items much sooner (with standard matt white permanent labels often being available for same day despatch from our warehouse stock).

Made to order items are made on a rotational basis, which means that the time it takes for your labels to be made and despatched depends on when the item(s) you have ordered next appears in the rotation schedule (which takes five working days to cycle through). If you need your labels quickly, remember you can always contact us before placing an order so that we can contact the warehouse and confirm the despatch estimate for the particular item(s) that you want to order.

Delivery Of Self-Adhesive Labels
The delivery service we offer will depend on the quantity of sheets being ordered and the shipping address that you request.

Please note that we ONLY ship to the UK and the Republic of Ireland.

Standard delivery is by Royal Mail’s first class service or next working day carrier service; this service is included in the prices displayed on our website and is available for all orders with delivery addresses on the UK Mainland.

Standard delivery for Northern Ireland, Islands With UK Postcodes, and “Extended Postcode” regions is via Royal Mail’s first class service or 2-3 working day carrier service, while delivery to the Republic of Ireland is via Royal Mail’s international signed for service or 2-3 working day carrier service – both of which have additional shipping charges. Orders for delivery to the Republic of Ireland, therefore, must be placed by phone so that we can apply the correct shipping option for each particular order.

SMALL ORDERS (25-200 sheets): despatched same day via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)

MEDIUM ORDERS (200-475 sheets): despatched same day via next (working) day carrier service (up to 3pm, Mon-Fri)

LARGE ORDERS (500+ sheets): despatched via next (working) day carrier service (up to 3pm, Mon-Fri) when stock is available; made to order items are despatched within five working days (with standard paper labels being despatched sooner).

Orders for delivery to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 working day carrier service (up to 3pm, Mon-Fri).

Special Delivery Options For Delivery Of Self-Adhesive Labels
We offer a range of special delivery options if you need to make sure that your labels arrive in plenty of time for an upcoming deadline. These special delivery options include Royal Mail special deliveries (for next day delivery before 1pm, 9am, or 1pm on a Saturday) and timed carrier deliveries (for next day delivery before 10am, 10:30am, or 12pm).

You can request any of these special delivery options by calling our Customer Service Team; they do incur an additional shipping charge but this is the fee that the Royal Mail/carrier provider charges us and we do not add our own shipping charges onto any orders.

Small orders of between 25-200 sheets can also be upgraded to a next day delivery option (for delivery on the next working day before 1pm) during the checkout process.


Remember, you can also check our despatch & delivery information by visiting our Delivery Information page and if you have any questions or concerns about how long it will take for an order to be despatched and delivered to you, you can always get in touch with our Customer Service Team and we’ll be happy to help!

Why Try Before You Buy? Request A Sample To Make Sure You Can Apply And Rely On The Labels We Supply!

Wednesday, April 26th, 2017

Here at Label Planet, we firmly believe in doing all we can to help our customers find the perfect label for their particular needs and a big part of this is our sample request service.

Allowing our customers to request a sample means they can buy labels from us knowing that they are the right labels for the job.

Whether you need to check if a material or adhesive is the right one for your application, you want to look at a few different colours or finishes to pick the best one for your project, or you want to practice printing your own labels, requesting a sample is a quick and easy (and free) way to make sure you pick the perfect label.

To request a sample you can get in touch with our Customer Service Team OR you can use our online Sample Request Form.

We ask that you give as much detail as you can about your application and preferences so that we can send the best options for your requirements. We also recommend that when you print and/or test your labels you replicate the actual application as closely possible to make sure that those labels will work for you.

All of our samples are sent out in C4 envelopes with your samples packed into plastic bags printed with a few of our top tips for trouble free label printing. We recommend that you read these tips to make sure that you get the most out of your sample labels.

You can find free templates for all of our label sizes (in Word and PDF formats) on our website, along with a Help Section that contains Step By Step Guides To Designing & Printing Labels, more Top Tips, and a Troubleshooting Guide – just in case you run into any issues.

Remember, you can always get in touch with our Customer Service Team if you need any help and advice on choosing, ordering, and printing your perfect labels; alternatively, you can simply visit our website now to request your free sample or to access our help and advice pages (including our Template Section).

A Quick Post Easter Update From Label Planet

Tuesday, April 25th, 2017

We’re open again after taking an extended Easter break last week.

We’ve been working through all of the orders, emails, and sample requests that we received over the break and we’re delighted (and relieved) to announce that we’re – almost – all caught up.

Orders placed over the Easter Break (14th-23rd April) have now been despatched (stocked items) or have been processed for production (made to order items). We’re working our way through emails and sample requests so don’t panic if you haven’t heard back from us – we’re getting there!

If you do have any urgent concerns or queries about placing an order or about an order you’ve already placed, please do get in touch and we’ll do our best to help.

Wishing You All A Hoppy-Happy Easter Weekend From Label Planet!

Wednesday, April 12th, 2017

Yes, this weekend is the Easter Weekend and, whatever your plans, we hope you have a wonderful time!

Whether you’re taking the family on a hunt for chocolate eggs and Easter bunnies or you’re simply looking forward to a long weekend, we hope you enjoy the break.

Here at Label Planet, we will be closing for a short Easter holiday; our office will close at 5pm tomorrow and we will re-open on Monday 24th April at 9am.

Orders of 500+ sheets will be processed up to 3pm tomorrow but may not despatch until after Easter depending on stock availability. Orders of stocked items (25 sheet packs) will be processed and despatched up to 4:30pm tomorrow.

Any orders placed over the break will be processed and despatched upon our return. If you have any questions or queries during this time, please send us an email and we’ll respond as soon as we can once we’re back.

A Happy New Year From Label Planet!

Tuesday, January 3rd, 2017

Happy New Year To All Of Our Customers!

We hope you had a marvellous time over the Christmas break and had a spectacular start to the New Year.

Here at Label Planet, we’re back in the office and are busy processing orders that were placed over the Christmas holidays. If you did place an order over the break then you should shortly be receiving an email confirming that we have processed your order and it is either being manufactured (made to order items) or will be despatched this afternoon.

Orders of stocked items will be despatched this afternoon via Royal Mail’s first class service (25-200 sheets; if you selected the next day delivery option when you ordered, your order will be despatched via Royal Mail’s Special Delivery Guaranteed service) or our next working day carrier service (250+ sheets). New orders, meanwhile, will be processed according to our usual despatch and delivery estimates:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Despatch: same day via Royal Mail’s first class service (up to 4:30pm, Monday to Friday)
This is not a guaranteed next day service; if you need to receive your order quickly, you can upgrade to Royal Mail’s guaranteed next day delivery option online or by phone – this service will mean your order will arrive by 1pm on the next working day and will require a signature upon delivery. We also offer pre-9am and Saturday delivery options but you must request these by phone.

Medium Orders (250-475 sheets):
Despatch: same day via next working day carrier service (up to 3:30pm, Monday to Friday) – a signature upon delivery is required.

Large Orders (500+ sheets):
Despatch: same day via next working day carrier service (up to 3pm, Monday to Friday, subject to stock availability) – a signature upon delivery is required. If an item is temporarily out of stock, it will usually take a couple of working days for your labels to be made and despatched.

Please note: some of our coloured labels have a minimum order quantity of 100 sheets, which means that they are kept in stock at our warehouse and are despatched via next working day carrier service – while we do our best to ensure that these items remain in stock, there may be times when an item goes temporarily out of stock and despatch will be delayed a few days while the items are made.

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
Despatch: next working day carrier service (once items have been manufactured)
These items are manufactured on a rotating schedule, which means the lead time is UP TO five working days for despatch (although standard paper products are usually despatched more quickly than this).

Please note: if you are ordering 250+ sheets and need your labels in a hurry, you can call us to request a timed delivery service via carrier (such as a pre-10:30am or a pre-noon delivery slot). Orders of 250+ sheets for Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and UK “Extended Postcode” areas will be sent on a 2-3 working day carrier service.

If you want to order from the Republic of Ireland, you do need to order by phone so that we can quote for and arrange the best possible shipping option for the exact items and quantities that you need to order.

Our office hours are 9am to 5pm, Monday to Friday; to qualify for same day despatch, you must order by 3pm (250+ sheets) or 4:30pm (less than 250 sheets) – and please note that we do NOT offer same day delivery.

If you have any questions or queries about ordering labels from Label Planet – whether you’ve already ordered over the winter break or you’d like to place an order now – please get in touch with our Customer Service Team for assistance.

Last Orders (Of Labels) Please!

Monday, December 19th, 2016

Christmas is undoubtedly here and while we hope that all of our customers have had a couple of busy yet brilliantly successful weeks (or months) getting things done in time for Christmas, we know that, unfortunately, things don’t always go to plan – so if you find that you need a last minute order of labels, read on for our (Last Minute) Despatch & Delivery information.

We will be processing and despatching orders Monday to Thursday this week, as follows:

STOCKED ITEMS:
Small Orders (25-200 sheets):
Orders accepted up to: 4:30pm on Thursday (22nd December)
Despatched via: Royal Mail’s first class service
LAST ORDERS FOR CHRISTMAS DELIVERY: the last recommended posting date is WEDNESDAY 21ST DECEMBER.

You MUST bear in mind that the reliability of this service will be lower than usual due to the amount of items being despatched at this time of year. We STRONGLY recommending upgrading your order to guaranteed next day delivery (available online or by phone) if you must receive your labels before Christmas. The last posting date for Royal Mail’s guaranteed next day delivery is THURSDAY 22ND DECEMBER.

Medium Orders (250-475 sheets):
Orders accepted up to: 3pm on Thursday (22nd December)
Despatched via: next day carrier service
LAST ORDERS FOR CHRISTMAS DELIVERY: we must receive your order by 3pm on THURSDAY 22ND DECEMBER.

Large Orders (500+ sheets):
Orders accepted up to: 3pm on Thursday (22nd December)
Despatched via: next day carrier service
LAST ORDERS FOR CHRISTMAS DELIVERY: we must receive your order by 3pm on THURSDAY 22ND DECEMBER.
Please note: we will only be able to despatch large orders where stock is available and so we would recommend that if you need to order a large quantity of labels AND receive them before Christmas you should contact us BEFORE placing your order so that we can confirm if the items are in stock and available to fulfil your order.

NON-STOCKED & MADE TO ORDER ITEMS:
These items have a minimum order quantity of 500 sheets listed on our website and are usually made to order items; due to the extension in manufacturing times at this time of year, we will NOT be able to despatch any non-stocked or made to order items before 2017.

If you aren’t sure whether or not the labels you want to order are available for despatch AND delivery before Christmas then you should get in touch with us BEFORE placing your order so we can discuss your requirements and confirm the despatch/delivery estimate for those specific items.

If you don’t mind when your labels arrive, you can order at any time before 4:30pm on Thursday OR you can place an order over the Christmas break – when things are a little bit “quieter”! Any orders we receive after 4:30pm on Thursday will be processed and despatched when we return from our Christmas break on January 3rd 2017.

If you have any questions or queries about ordering labels BEFORE Christmas, please contact our Customer Service Team as soon as possible; alternatively, you can simply send us an email over the Christmas break and we’ll get back to you as soon as we can once we return in the new year.

December Is Here & So Are Our 2016 Last Posting Dates!

Thursday, December 1st, 2016

We know, we know – it’s ONLY JUST December – but if you need to order labels AND receive them before Christmas then NOW is the time to order!

Over the years, we’ve found that people tend to underestimate just how early they should order their Christmas labels because they don’t realise how many steps are involved, while a lucky few find themselves in need of a last minute re-order because their products or services are in such high demand that their initial order of labels simply wasn’t enough!

Most of the labels we sell at this time of year will be used as Christmas product labels or for Christmas events, which means that you have to leave enough time for ALL of the following steps to be completed:

1) You order your labels

2) We (make and) despatch your labels to you

3) Your labels are delivered to you

4) You (design a template and) print your labels

5) You apply your labels

6) You despatch your labels to wherever they need to be by Christmas (or by your Christmas-based event) – whether that’s at the location of your Christmas event or to the delivery address of a customer.

You need to remember that, at this time of year, manufacturing times and delivery times get longer and longer (even for delivery services that are SUPPOSED to be guaranteed) AND that designing a template and printing your labels can turn into quite a lengthy process AND that applying your labels (neatly) can take a lot longer than you think.

While we will always do our best to make sure that all of our customers receive the labels that they need in plenty of time for their Christmas deadlines, you MUST make sure that you have left enough time to get everything done. Our current despatch and delivery estimates for orders that you need to receive BEFORE Christmas are as follows:

NON-STOCKED/MADE TO ORDER ITEMS (500+ SHEETS):
At this time of year, production estimates are longer than usual with most made to order items being placed on a waiting list for manufacture. Our current lead times are 5 working days for manufacture/despatch via next working day carrier BUT we would warn customers that this lead time will eventually expand into 2017, which means that we would highly recommend that you get in touch with us BEFORE placing an order so we can confirm the despatch/delivery estimate for the exact items and quantities that you would like to order.

LARGE ORDERS OF STOCKED ITEMS (500+ SHEETS):
Where items are in stock they will be despatched on the same working day via next working day carrier (Mon-Fri, up to 3pm). If the items you wish to order are temporarily out of stock, they will need to be made, which could take several working days. Again, if you need to order a large number of boxes or wish to confirm that the labels you want are available, the best thing to do is to contact us to get an exact despatch/delivery estimate.
Last Posting Date For Christmas Delivery: Friday 23rd December (subject to stock availability)

MEDIUM ORDERS OF STOCKED ITEMS (250-475 SHEETS)
These orders will be despatched same day via next working day carrier (Mon-Fri, up to 3pm).
Last Posting Date For Christmas Delivery: Friday 23rd December

SMALL ORDERS OF STOCKED ITEMS (LESS THAN 250 SHEETS)
These orders are despatched same working day (Mon-Fri, up to 4:30pm) via Royal Mail’s first class service as standard. Usually, around 93% of first class mail arrives the next day BUT at this time of year the service does suffer delays and we would strongly recommend upgrading your order to Royal Mail’s guaranteed next (working) day delivery option (available online or by phone) – please note that this service does require a signature upon delivery.
Last Posting Date For Christmas Delivery: Wednesday 21st December (first class) or Thursday 22nd December (guaranteed next day)

ORDERS TO NORTHERN IRELAND & REPUBLIC OF IRELAND
Delivery to these locations can take longer at this time of year so we strongly recommend ordering as soon as you can:

NORTHERN IRELAND:
Small Orders: sent via Royal Mail’s first class service; we strongly recommend ordering early and upgrading to the Royal Mail’s guaranteed next (working) day delivery service – bearing in mind that even this service may be delayed at this time of year. You should order by 4:30pm on Wednesday 21st December (first class) or Thursday 22nd December (guaranteed next day) to receive your labels before Christmas.
Medium/Large Orders: sent via a 2-3 working day carrier service (large orders: subject to stock availability); our last despatch day will be Wednesday 21st December (by 3pm) for delivery before Christmas.

REPUBLIC OF IRELAND:
Small Orders: sent via Royal Mail’s International standard service; the last recommended posting date for this service is Friday 16th December (order by 4:30pm) but we would strongly advise that you order sooner as the service is likely to experience delays.
Medium/Large Orders: sent via a 2-3 working day carrier service (large orders: subject to stock availability); our last despatch day will be Wednesday 21st December (by 3pm) for delivery before Christmas.

Please note that deliveries to Islands With UK Postcodes & “Extended” Postcode regions are also sent via 2-3 working day carrier service and so share the last despatch date of Wednesday 21st December.

If you have any questions or queries, doubts or deliberations about ordering labels in time for Christmas we strongly recommend contacting our Customer Service Team who will be able to give you the most up to date stock levels, despatch and delivery estimates, and delivery options available for the specific items you want to order.

FAQ – Can I Place An Order For Delivery To Ireland?

Tuesday, August 9th, 2016

We often have enquiries from customers in the Republic Of Ireland, who aren’t sure if they can place an order with us. We DO accept orders from the Republic of Ireland BUT we do ask that these orders be placed over the phone so that we can arrange for the correct shipping arrangements to be made, based on the specific items that you wish to order.

This is because the shipping will depend on the exact items that you order – or, more precisely, the overall weight of the items in your order – and currently we do not have the facility to add the correct shipping option to orders from Ireland via our website.

So, how do you place an order for delivery to Ireland?

Simply contact our Customer Service Team; let us know the label products and quantities you would like to order and we will provide you with a quote for those items – along with the shipping cost for your order. If you wish to proceed with your order, simply make payment with a debit or credit card over the phone OR request a Proforma Invoice (against which payment can be made by debit/credit card, BACS transfer, or cheque).

Smaller orders (25-150 sheets) will be sent via Royal Mail’s International Signed For Service, with same day despatch for orders placed by 4:30pm (Monday to Friday); larger orders will be sent via a 2-3 working day carrier service with same day despatch for stocked items (less than 500 sheets) and up to five working days for made to order items.

Made to order items are identified as having a 500 sheet minimum order quantity; despatch is estimated at up to five working days although standard paper products are generally despatched much sooner.

If you are VAT registered, you can also request that the VAT be removed from the cost of your order; simply have your VAT number to hand and we will ensure that your order cost is exempt from VAT.

If you have any questions or queries about placing an order for delivery to the Republic of Ireland, please contact our Customer Service Team by phone or by email; alternatively, give us a call on + 1270 668076 to place an order (Monday to Friday, 9am-5pm).

FAQ Special – Answers To Your Q’s & P’s (“Questions About Prices & Purchasing”)

Tuesday, July 26th, 2016

Yes, if you have any questions (or queries) about our prices and pricing or payment methods and purchasing, this blog should have all the answers…

How do I find out what your products cost?
The best way to find a price is to visit our website (www.labelplanet.co.uk), which contains current price lists for all of our products; simply navigate to the product page of the item you are interested in to view the prices for that product. Alternatively, if you’re struggling to find a particular product (and its price), want to order a “shopping list” of different items, or want a price for a particular quantity you can always get in touch with our customer service team to discuss your requirements and/or request a quote.

What do the prices on your website include?
All of the prices on our website include VAT and standard UK delivery, so you will always pay what you see; the only time you will need to pay any additional amount is if you wish to request an upgraded delivery service or if you need your order to be delivered to the Republic of Ireland (see “What are your shipping costs?” below).

How does your pricing structure work?
We operate on a price break system, which means that the more you order, the better the cost per unit will be; we have chosen this pricing structure to allow trade customers (who usually need to order in larger quantities) to take advantage of the price breaks offered to customers ordering in bulk. If you only need smaller quantities, we would recommend considering if you will need to order on a regular basis; you may be able to save yourself some money by taking advantage of our price breaks and ordering slightly larger amounts less frequently than if you order small amounts as and when you need them.
Please note: we do not offer any discounts specifically for trade customers only nor do we have a separate trade price list.

Will you match prices from other companies?
We do not offer any price matching services; if you find a better price elsewhere, it is up to you to decide where you wish to purchase your labels from – but we would advise that you bear in mind that you will need to check if the materials used to make those products are suitable for your requirements and if the company you purchase from offers customer service levels that you are happy to use.

Do you have any discounts or offers available?
From time to time we run offers and discounts, which we advertise to customers by email (where they have opted to receive promotional emails from us) and on our blog and social media pages. We are currently running a mix and match pricing offer on our coloured and fluorescent coloured labels, which you can request by phone if you need to order a range of coloured labels in different sizes and/or colours.
Please note: we are happy to offer a discount to registered charities who would like to place an order with us; simply contact our customer service team to discuss your requirements and to get a quote.

Do I have to pay for samples and/or templates?
No. Our sample request service and templates are completely free of charge; we provide these resources to help our customers make sure that the labels they purchase are right for their application and to help them get the best possible print result, whether they have previous experience of printing labels or not.

What payment methods are available?
We accept payment in a variety of ways, although the options available will vary depending on how you choose to order:
ORDERS ONLINE: pay by credit/debit card or PayPal account
ORDERS BY PHONE: pay by credit/debit card (NB: we do not accept American Express)
ORDERS BY EMAIL/POST/FAX: we will issue you with a proforma invoice against which payment can be made by credit/debit card, BACS transfer, or cheque.

Can I open a credit account?
We operate on a “payment with order” system and so do not offer credit accounts.
If you are unable to make a payment yourself over the phone or online (for example, if you need to submit your orders via a Finance Department), you may contact our customer service team to request a proforma invoice, which you or your Finance Department can then pay via credit/debit card, BACS transfer, or cheque.
Please note: if you request a proforma invoice, you are responsible for making sure that the total amount is paid and we will not despatch your goods until we have received payment.

Our one exception is Local Education Authority Schools, who may request a 30 Day Invoice; simply send the details of your order to us in an official purchase order form OR in a document with the school’s letterhead and the signature of the individual responsible for making payment and we will process your order and send you a School Invoice for payment.

What are your shipping costs?
Standard delivery is included in our prices but if you want to upgrade to a special delivery option or request delivery to the Republic of Ireland, you will need to pay an additional shipping fee, which is the amount that the Royal Mail or our carrier service charges us. The price of these shipping services depends on the total weight of your order; to find out what upgraded shipping options are available and/or to get a quote, get in touch with our customer service team.

Orders of less than 500 sheets can be upgraded to a guaranteed next day delivery option online or by phone, while larger quantities will need to be upgraded by phone so that we can select the best shipping option based on the items you are ordering and when you need to receive them. Orders of 250+ sheets (stocked items) and made to order items will be placed on a next working day carrier service as standard – however, if your order is particularly urgent you can call us to see if an upgraded service is available (e.g. AM Delivery).

Please note that made to order items (or stocked items that are temporarily out of stock) will only be despatched via next working day carrier once they have been made; manufacture can take up to five working days, although standard white paper products are often ready much sooner.

Customers who want to request delivery to the Republic of Ireland should contact our customer service team to place their order; this allows us to work out the best shipping option (and price) for the specific products and quantities that you require.

What should I do if I need to order from Ireland & I’m VAT Registered?
Simply give us a call and make sure you have your VAT number to hand; we’ll remove VAT from the cost of your order (and any shipping fees that apply).

You can find more useful information on our Frequently Asked Questions page and in our Blog; if you find that you have a question that you cannot find an answer to or you have any other questions and queries about prices and payments, please get in touch with our Customer Service Team who will be happy to help.

A Happy Easter From Label Planet!

Wednesday, March 23rd, 2016

Yes, Easter is here early this year and we hope you have a most egg-cellent time over the Easter break, whether you’re hopping off like the Easter Bunny for a short break away or simply relaxing at home with a huge stash of Easter Eggs.

Here at Label Planet, we will be closing for an extended Easter break from 5pm today and will re-open on Monday 4th April.

All orders placed online during this period will be processed upon our return; if you have any queries or concerns, please send us an email and we will endeavour to respond as soon as we can when we return.