Posts Tagged ‘Order’

Happy New Year From Label Planet (Featuring A Quick Despatch And Delivery Update)

Wednesday, January 2nd, 2019

Welcome Back To The Label Planet Blog!

We hope you had a wonderful time celebrating the New Year (hopefully your New Year’s Resolution just so happens to be ordering more labels). Here’s a quick update on our current despatch and delivery leadtimes.

We’re working our way through the emails and online orders that we received during our Winter Break. We are prioritising the despatch and delivery of orders (anything placed after 3pm on Friday 21st December).

To find out more about existing orders (placed in 2018) or orders you would like to place now, please consult the despatch and delivery FAQs below. If you can’t find the answer you need, please email our Customer Service Team via info@labelplanet.co.uk and we’ll do our best to respond as quickly as possible.

despatch and delivery

I Haven’t Received My Order

If your order despatched on or before Friday 21st December, you should have received a confirmation email. If you ordered by phone, our Customer Service Team will have indicated when your order would be despatched.

Small orders (fewer than 200 sheets) despatch via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service and is subject to delays over the Christmas period. Usually, we allow FIVE working days for delivery; we would therefore advise waiting to see if your order is delivered this week. If it does not arrive, please contact our Customer Service Team.

If you upgraded to a guaranteed next day delivery option, your order should have been delivered by now. Please contact our Customer Service Team so that we can investigate further.

Large orders (250+ sheets) despatch via next working day courier – where stock is available. If your order was despatched, it should have arrived by now. If you ordered made to order items (those with a 500 sheet minimum) or if the items you ordered were out of stock, your order will be scheduled for manufacture and despatch this week. We will do our best to process these orders as quickly as possible; if you need your order urgently, please contact our Customer Service Team so that we can confirm the status of your order.

If you have not received an email confirmation from us, then your order is most likely awaiting processing; we are aiming to have all existing orders processed by tomorrow at the very latest.

If you haven’t received ANY emails from us, you may have provided an incorrect email address, our emails may be in your spam folder, or there may have been a problem with your order. Please contact our Customer Service Team for further assistance.

I Haven’t Received A Response To My Email Yet

Our office was closed during our Winter Break and so no members of staff were available to respond to correspondence received during this time. We will do our best to respond to all messages this week.

If I Order Labels From You Today When Will They Be Despatched (& Delivered)?

Despatch and delivery will depend on the specific items and quantities you order (along with stock availability). Where stock is available, the following despatch and delivery items apply.

Small Orders (fewer than 200 sheets): despatch today (up to 4:30pm) via Royal Mail’s first class service. Items MAY arrive tomorrow but can take up to five working days to arrive.

Large Orders (more than 200 sheets): despatch today (up to 3pm) via next working day courier. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via TWO-working day carrier.

Where stock is NOT available, your items will be made to order and then despatched via next working day courier; this can take up to five working days. If you need your labels urgently, please contact our Customer Service Team so we can advise of the leadtime for your items.

What To Do If You Have Questions Not Answered By The FAQs Listed Here

If you have a question about despatch and delivery that we’ve not answered here – about an order you’ve already placed or an order that you are about to placed – please get in touch with our Customer Service Team. You can send an email to info@labelplanet.co.uk or give us a call on 01270 668076. Our office hours are 9am-5pm, Monday to Friday. We will do our best to respond to all enquiries as quickly as possible.

It’s Your Last Chance To Order Christmas Labels For Delivery Before Christmas!

Wednesday, December 19th, 2018

We’ll be closing for our usual Christmas break on Friday. Here’s the despatch & delivery information you’ll need if you want to place a last minute order of Christmas labels (for delivery before Christmas.

Despatch and delivery of Christmas labels

Christmas Labels – Opening Hours & Contact Information

We will be open all this week until 5pm on Friday 21st December.

Our office hours are 9am to 5pm and you can contact our Customer Service Team by email (info@labelplanet.co.uk) or phone (01270 668076).

Christmas Labels – Stock Availability & Despatch Estimates

Stocked items (25 sheet minimum) are available for same day despatch.

If you order 500+ sheets of a stocked item, same day despatch will rely on stock availability.

Made to order items have a 500 sheet minimum order quantity. Our manufacturing time is currently 5-7 working days, which means that we cannot supply these items before January 2019.

We are able to offer same day despatch on orders placed before 3pm (250-500 sheets) or 4pm (25-225 sheets).

Christmas Labels – Delivery Options

Small orders (25-225 sheets) despatch via Royal Mail’s First Class service.

While Royal Mail AIM to deliver first class items next day, this is not guaranteed and – at this time of year – the service does experience delays. We do NOT recommend relying on standard delivery if you need to receive your order before Christmas.

We offer a special delivery option; this uses Royal Mail’s Special Delivery Guaranteed service, which guarantees delivery by 1pm on the next working day. You can upgrade to this service online or by phone.

Please note that orders to the Republic of Ireland use Royal Mail’s International Standard Service; the last posting date for Christmas Delivery was Tuesday 18th December, which means that these orders will no longer arrive before Christmas.

Large orders (250+ sheets) are despatched via next working day carrier (UK Mainland) or 2 working day carrier (Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands).

Christmas Labels – The Last Posting Dates For 2018

Here are the absolute last posting dates for 2018;

Thursday 20th December: last posting date for…

LARGE ORDERS (250+ sheets) to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands via 2 day working carrier (standard delivery).

Items will arrive on Monday 24th December. Only stocked items will be available for despatch.

SMALL ORDERS (25-225 sheets) to UK addresses (UK Mainland, Islands with UK Postcodes, and Northern Ireland) via Royal Mail’s First Class service (standard delivery).

Items will arrive (hopefully) between Friday 21st December – Monday 24th December. HOWEVER, this is subject to Royal Mail’s service levels and this service is likely to experience delays.

Friday 21st December: last posting date for…

LARGE ORDERS (250+ sheets) to UK Mainland via Next Day Carrier (standard delivery).

Items will arrive on Monday 24th December. Only stocked items will be available for despatch.

SMALL ORDERS (25-225 sheets) to UK addresses (UK Mainland, Islands with UK Postcodes, and Northern Ireland) via Royal Mail’s Special Delivery Guaranteed service (special delivery).

Items will arrive on Monday 24th December. Please note, we also offer a Saturday Special Delivery option; this is only available to request by phone and is a more expensive (and less reliable) option.

If you need to double check that your item will arrive before Christmas – please get in touch with us. If you need to order 500+ sheets, please contact our customer service team BEFORE placing your order so that we can verify if stock is available for Christmas delivery.

Please note: we will continue to accept orders up to 5pm on Friday; orders that cannot be despatched before Christmas will be processed and despatched when we re-open on Wednesday 2nd January.

Label Planet Answers Your FAQs About Our Prices and Payment Methods

Wednesday, September 5th, 2018

This week’s blog will aim to answer some of the most FAQs about Label Planet’s prices and payment methods. So if you have any questions or queries about buying self adhesive labels from Label Planet, the answers you need might just be available right here.

Label Planet Labels Logo

How Do I Find Out What Your Self Adhesive Labels Cost?

Our prices are all listed on our website. Visit the product page of the self adhesive labels you want to buy to view our price list. Alternatively, give our Customer Service Team a call.

What Do The Prices Of Your Self Adhesive Labels Include?

All of our prices include VAT and standard UK delivery.

For small orders, standard delivery uses Royal Mail’s first class service. For larger orders (250+ sheets), this is a next working day carrier service. Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands uses a 2 day carrier service.

How Do Your Self Adhesive Labels Price Lists Work?

We use a price break system, which means that larger quantities offer a better cost per unit compared to smaller quantities. While we don’t offer a separate trade price list, trade customers (who are more likely to order in bulk) can take advantage of our price breaks to get a better overall price. This also allows individual customers to save money by ordering larger quantities on a less frequent basis.

Can I Get A Better Price For The Self Adhesive Labels I Want To Buy?

Our prices are our prices. However, if you need to order a quantity not listed on our site or have a “shopping list”, it may be worth ordering by phone as we may be able to pro-rata the price of some/all of the items in your order.

Please note: we can only supply self adhesive labels in 25 sheet packs (up to 500 sheets) or 500 sheet boxes. For example, we can supply 375 sheets but we cannot supply 380 sheets.

Do You Offer Price Matching On Your Self Adhesive Labels?

We do not offer price matching services. If you find similar self adhesive labels elsewhere for a cheaper price, you choose where to order.

You will need to make sure that you are happy with the product quality and customer service provided if you order elsewhere.

Please note: our sister company Madebuy supplies genuine Label Planet products via Amazon and eBay. While we try to offer consistent prices, some items have slightly different prices depending on the quantity and shipping option you select. You should decide whether you want to order from Label Planet or Madebuy as we do not offer price matching.

How Can I Pay For My Self Adhesive Labels?

We try to provide payment methods that allow all of our customers to pay in a way that is convenient. The payment methods available depend on how you order:

  • Online Orders: pay by credit card/debit card or PayPal.
  • Phone Orders: pay by credit card/debit card.
  • Email/Fax Orders: request a Proforma Invoice and pay by credit card/debit card, BACS transfer, or cheque.
  • Post Orders: pay by cheque or postal order.

Can I Order Self Adhesive Labels Using A Purchase Order?

Yes! Email or fax your purchase order to us and we will issue you with a Proforma Invoice.

Can I Open A Credit Account/Request An Invoice For My Self Adhesive Labels?

We are primarily an online supplier, which means that we operate on a “payment with order” basis. We do not offer credit accounts or invoices. If you cannot order online or over the phone yourself (for example, if you have to place orders via a Finance Department or you don’t have a purchasing card), you can send us a purchase order or order request by email/fax/post and we’ll issue a Proforma Invoice against which you (or your Finance Department) can make payment.

If you request a Proforma Invoice you are responsible for making sure that payment is made. We will NOT despatch your order until we have received payment (or proof that a BACS payment has been scheduled).

Our ONE exception is Local Education Authority Schools who may request a 30-Day School Invoice (see below).

How Do I Order Self Adhesive Labels For A School?

You can order via our website or over the phone. If you need to submit orders via a Finance Department or don’t have access to a payment card, you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Alternatively, we will provide a Proforma Invoice against which you can make payment.

Please note: we must receive an official School Purchase Order OR your order details on the school’s letterhead along with the signature of the individual responsible for making payment before we can process school orders.

How Do I Order Self Adhesive Labels For Delivery To The Republic Of Ireland?

While we do not offer worldwide shipping, we can deliver orders to the Republic of Ireland. We require customers to order by phone (or email/fax) so that we can determine the shipping requirements (and shipping costs) for the exact items and quantities that you wish to order.

If you are VAT registered, have your VAT number to hand and we will remove VAT from your order when you call.

Still Got A Question Or Query About Buying Self Adhesive Labels? Get In Touch With Our Customer Service Team!

If our FAQs have let you down or you need an answer to a non-frequently asked question, the best thing to do is get in touch with our Customer Service Team who will be happy to help. You can send us an email at any time. Alternatively, give us a call during office hours – our team is available 9am to 5pm, Monday to Friday.

Label Planet’s Checklist For Choosing Self Adhesive Labels

Wednesday, August 29th, 2018

Our checklist for choosing self adhesive labels includes the key factors you need to keep in mind when selecting the most suitable stickers.

You don’t need to use all of these factors to choose the right self adhesive labels for your application. Nor do you have to follow this exact order when picking your perfect stickers. Instead, take a look through the list and see which factors apply to your situation. You can then place them in an order based on how important they are to your label application.

Label Planet Labels Logo

Do You Need To Print Or Handwrite Your Self Adhesive Labels (Or Will They Be Left Blank)?

If you intend to leave your sticky labels blank (for example, to use them as seals on documents or packaging), you can select ANY of the self adhesive labels supplied by Label Planet. The same applies if you’d prefer to handwrite your sticky labels. Paper labels are the easiest to handwrite. Gloss labels and synthetic (plastic) labels may require the use of more specialised pens (compared to a simple biro).

Most of our customers want to print their own sticky labels. Our self adhesive labels are designed for desktop printers. Some can only be printed with a laser printer or only with an inkjet printer. You can find printer compatibility for all of our products on our website and packaging.

Do You Need A Particular Label Size Or Shape For Your Self Adhesive Labels?

You may need self adhesive labels to fit onto items or into a space that requires the use of a particular label size and/or shape. At Label Planet, we supply rectangular labels (with round or square cut corners), round labels / circular labels, oval labels, square labels, media labels, and CD labels / DVD labels. We also supply a range of more than 100 label sizes.

Self adhesive labels supplied on A4 sheets tend to be available in “standard” label sizes. These sizes are created by splitting an A4 sheet into (usually) equally sized label shapes with as little waste around and between the blank labels. You can view all of our label sizes on our Search By Width and Search By Height pages or by using our Label Finder.

Do You Need Your Self Adhesive Labels To Stay Stuck Permanently Or Temporarily?

We supply a variety of adhesives, which means there are two questions that you need to answer.

First, you need to decide if you want permanent labels or removable labels.

Removable labels are designed to remove cleanly without leaving behind adhesive residue. If you need removable labels, your next question is: are you labelling delicate items, reusable containers, or something else.

  • Label delicate items (e.g. those made of paper or glass) using our super removable adhesive.
  • For reusable containers (e.g. to label foodstuffs), we recommend our water wash off adhesive. This permanent adhesive breaks down in water, so you can remove your sticky labels by washing your items.
  • For any other items, use any of our sticky labels with a removable adhesive.

Permanent labels are designed to stay in place permanently and to be difficult to remove. We offer options for:

  • Super/high tack adhesives; designed for applications where your sticky labels have to stay in place OR for more unsual surfaces/materials (e.g. fabrics, plastics, building materials etc).
  • Freezer adhesive; designed for labelling items that are to be stored and/or used in deep freeze conditions, such as food stuffs or medical/research samples and equipment.
  • Marine adhesive; designed for outdoor applications. Also suitable for general applications that require tough, durable, and long-lasting tracking labels.
  • Water wash off adhesive; creates a permanent adhesive bond that breaks down when exposed to water.
  • Opaque adhesive; designed for applications where you need to cover up existing print (usually because it is wrong or out of date).
  • Security adhesives; designed to provide visual evidence of tampering.
  • Standard permanent adhesives; create good adhesive bonds with a range of surfaces.

Do You Need Self Adhesive Labels That Are Waterproof / Transparent?

If you need to use waterproof labels or transparent labels, you will need to choose from our range of synthetic materials. You can then choose between laser labels or inkjet labels, permanent labels or removable labels, and gloss labels or matt labels.

NB: if you want to print waterproof labels, you will generally need to use a laser printer. Standard inkjet inks are water-based and so run or smudge when wet. Laser printers use heat and pressure to bond a dry powder (toner) into place creating waterproof print. The one exception is our MWPP material, which uses a special top coating to seal inkjet print in place to create waterproof inkjet labels.

We also have two laser paper labels, which we call “splashproof”. Paper labels will be damaged by water because they are made using paper. Our GW and SG paper labels have top coatings that provide limited protection against water, which means they can be wiped clean and dry if lightly splashed with water.

Do You Want To Use Coloured Labels Or A Particular Finish On Your Self Adhesive Labels?

Our range of coloured labels includes pastel coloured labels, fluorescent labels, gold labels and silver labels, and brown ribbed Kraft paper labels.

You can also choose between gloss labels or matt labels. Gloss labels have a bright and shiny finish that is perfect for adding a subtle decorative touch. Our gloss range includes various “full” gloss labels as well as our semi-gloss labels.

Do You Have A Particular Budget For Your Self Adhesive Labels?

For some people, a defining factor in their final decision is their budget. Standard paper labels will always be the most budget friendly option. Any special characteristics (e.g. colour, transparency/opacity, gloss coatings, special adhesives etc) will push the prices up.

At Label Planet, we use a price break system, which creates a better price per unit for larger quantities.

You also need to bear in mind that we cannot stock all of the material and adhesive combinations that we supply. Stocked items come in 25 sheet packs or 500 sheet boxes. Non-stocked items are made to order and come in 500 sheet boxes. Made to order options, therefore, tend to be more expensive. Sometimes it is worth being flexible with your label size, material, or adhesive to find a suitable stocked option that can do the job in hand without wrecking your budget.

How To Find Your Selected Self Adhesive Labels & Place An Order With Label Planet

There are a variety of search tools on the Label Planet website to help you find the perfect self adhesive labels.

  • Search By Pages: on our home page you will find a number of search by pages, which group our products by specific characteristics (e.g. waterproof labels, coloured labels, gloss labels, adhesive etc), or list our products according to specific characteristics (e.g. search by width, height, Avery code etc).
  • Product Search Bar: use this to search for a specific Label Planet product code. All of our codes begin with an LP – so you know they’re from us!
  • Alphabetical List: this list includes links to our range pages and our most popular search by pages.
  • Label Finder: enter the specifications that you need your self adhesive labels to meet and the Finder returns a list of Label Planet products that fit your requirements.
  • Our Customer Service Team: you can also get in touch with us for help and advice choosing the correct self adhesive labels for whatever project you’ve got in mind. You can send us an email or give us a call during office hours (9am-5pm, Monday to Friday).

Head on over to www.labelplanet.co.uk to get started in your search for suitable stickers. Remember that you can also use our Sample Request Service to try your self adhesive labels before you buy – to make sure that you really have picked the perfect sticky labels.

Stock Up Your Storeroom With Back To School Labels From Label Planet

Wednesday, August 22nd, 2018

As schools across the UK prepare to re-open, now is the time to order your back to school labels! With Label Planet, you can rest assured that your sticky labels will soon be on their way – ready to help you get off to a well-organised start of term (even if it doesn’t end the same way!).

School Labels To Suit All Your School Applications

There are so many ways to use self adhesive labels in schools. Whether you’re creating fun stickers to help guide and reward students’ progress, planning classroom displays and ongoing projects, or getting all of your lesson plans, files and folders, and assorted paperwork under control – there’s no shortage to the ways sticky labels can come in useful. Here at Label Planet, we’ve got all sorts of school labels for…

back to school labels from label planet

Our self adhesive labels come on A4 sheets. They are suitable for printing with desktop printers and many are also suitable for handwriting. The printer compatibility of each product range is indicated on our website; laser labels can only be printed with a laser printer, inkjet labels can only be printed with an inkjet printer, and the rest can be printed with laser or inkjet printers.

We supply free Word label templates and PDF labels templates, which can be downloaded from our online Template Section. You will also find a variety of guides to designing and printing labels in our Help Section – including top tips and a troubleshooting guide.

If you need any help or advice, you can also contact our Customer Service Team. Email us at any time or call us during office hours (Monday-Friday, 9am-5pm) and we’ll be happy to help!

School Labels With Swift Despatch & Delivery

We aim to keep as many of our most popular label sizes and products in stock, in order to make them available for same day despatch. Many of our school labels are stocked items, which means you can place an order with us and your sticky labels will be despatched on the very same day.

All products on our website with a minimum order quantity of 25 sheets are available to order from stock. Made to order items have a minimum order quantity of 500 sheets. Despatch on made to order items takes up to five working days. Standard paper labels despatch within 1-2 working days.

Small orders despatch via Royal Mail’s first class service. If you need your school labels urgently, you can upgrade to a special delivery option. This guarantees your order will be delivered by 1pm on the next working day.

We despatch larger orders of 250+ sheets via carrier; these items are all placed on a next working day delivery option * as standard (for free).

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

How To Order Back To School Labels From Label Planet

Schools can order online, by phone, by email, or by fax – you can even pop an order in the post if you wish!

You must pay for online orders as you checkout. You can pay using a credit/debit card or PayPal account. If you order over the phone, you can pay using a credit/debit card or request a proforma invoice to pay by BACS transfer.

We are able to offer Local Education Authority schools the option to request a School Invoice. This gives you 30 days for payment. Before we can issue a School Invoice, we will need to receive an official purchase order OR the order details on official letterhead along with the signature of the individual responsible for payment.

Order Back To School Labels Today

You can take a look through the School Labels section of our website to find out more about how self adhesive labels can be used in the school environment – as well as how to order from Label Planet. Alternatively, visit our home page to start searching for your perfect back to school labels.

Super Swift Despatch and Delivery Options from Label Planet

Wednesday, May 30th, 2018

Label Planet Labels LogoHere at Label Planet, we appreciate that a lot of our customers need their sticky labels before an important deadline – which means they need super fast despatch and delivery. This is why we have a wide range of stocked products – ready for same day despatch. Likewise, we try to make sure that our made to order items have reasonable short lead times. Plus, we use delivery services that get your sticky labels to you safe and sound – as soon as possible.

Despatch And Delivery – DESPATCH OF STOCKED VS. NON-STOCKED ITEMS

We supply self adhesive labels in over 100 labels sizes across 30 different material options. Unfortunately, this means that we cannot stock all of the different product options because there simply isn’t room! Instead we make sure that our stocked range features as many of our most popular products as possible.

STOCKED ITEMS: sticky labels available for same day despatch from stock (Mon-Fri, up to 4pm). These items have a minimum order quantity of 25 sheets on our website. We also stock a small number of products at our warehouse. They have a minimum order quantity of 100 sheets on our website.

NON-STOCKED ITEMS: sticky labels made to order. We make products on a rotating schedule; it takes around five working days to run through all of our size and material combinations. Made to order items are therefore despatched within five working days, although standard paper labels usually despatch sooner. Non-stocked items have a minimum order quantity of 500 sheets on our website.

Despatch And Delivery – DELIVERY TIMES OF STICKY LABELS

Our delivery times depend on the delivery service you choose. We send small orders (fewer than 200 sheets) via Royal Mail and all other orders via carrier (usually DPD).

SMALL ORDERS: standard delivery uses Royal Mail’s first class service. Delivery is usually next day but, as this is not a guaranteed service, can take up to five working days. If you need to receive your self adhesive labels before an important (and very close) deadline, we recommend upgrading to our guaranteed delivery service. We use Royal Mail’s Special Delivery Guaranteed service, which guarantees delivery by 1pm on the next working day. You can upgrade to this service online or by phone.

We have two additional services; you can request a pre-9am delivery service or a Saturday guaranteed service.

Special delivery has an additional shipping fee; this is the amount that Royal Mail charges us and depends on the amount of sticky labels you order.

LARGE ORDERS: our standard delivery service uses a next working day carrier service *. This service is free of charge and guarantees that your order will be delivered on the next working day. If you need your order to arrive as early as possible, you can upgrade to a timed delivery service for an extra shipping fee. You will need to place your order by phone to request an upgrade.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Find out more about the Despatch and Delivery

To find out more about our despatch and delivery services, you can head on over to our Despatch and Delivery pages. Alternatively, if you’d like to get an estimate of how long it will take your order to be despatched and delivered, you can Get In Touch with our Customer Service Team today.

Post Easter Update – Label Planet Despatch & Delivery Information

Wednesday, April 11th, 2018

It’s Business As Usual For Despatch & Delivery For Self Adhesive Labels From Label Planet

We returned from our Easter Break on Monday and we’ve been working hard to despatch all of the orders that came in over the holidays.

We’re now all caught up! As a result, new orders are being processed according to normal despatch and delivery times. Futher information about our despatch and delivery times can be found on our Delivery Information page. In addition, we have also fulfilled all of the sample requests that came in over Easter and responded to email messages as well!

Despatch & Delivery Of Self Adhesive Labels

ORDERS OF 25-175 SHEETS

Small orders are despatched same day (up to 4:30pm) by Royal Mail’s first class service. Please note that this is NOT a guaranteed next day delivery service because Royal Mail only AIM to deliver first class items next day. Items, therefore, may take up to five working days to arrive.

If you need to meet a deadline, you can choose to upgrade to a next delivery service online or by phone. Our standard next day option guarantees delivery by 1pm on the next working day and we have addditional options for earlier delivery times (e.g. pre-9am) and Saturday delivery. To request these options, you will need to contact our Customer Service Team to discuss your requirements.

ORDERS OF 200-475 SHEETS

Despatched same day (up to 3:45pm) by next working day carrier as standard *.

ORDERS OF 500+ SHEETS

Despatched same day (up to 3pm) by next working day carrier as standard * – where stock is available. Made to order items with a 500 sheet minimum order take up to five working days for despatch.

Orders of 500+ sheets of standard paper labels despatch sooner because these items are kept in stock at our warehouse.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

For despatch and delivery estimates for specific items or quantities you can get in touch with our Customer Service Team and we’ll be happy to help.

Despatch & Delivery Of Samples Of Self Adhesive Labels

We despatch samples same or next working day where possible and delivery is via Royal Mail’s first class service.

Despatch & Delivery Of Answers To Queries About Self Adhesive Labels

You can get in touch with our Customer Service Team at any time by sending an email to info@labelplanet.co.uk. We aim to respond to all emails as quickly as possible. Alternatively, you can give us a call (on 01270 668076) between 9am and 5pm, Monday to Friday.

Despatch & Delivery Information For Easter 2018

Wednesday, March 28th, 2018

Here’s All You Need To Know About Our Despatch & Delivery Information For The Easter Break

As usual, we will be closing down for a short Easter break. We will close at 5pm tomorrow (Thursday 29th March) and will re-open at 9am on Monday 9th April.

Customers can order online during this time but we will not process or despatch orders until we return in April. Customers can also continue to request samples and email us (although we will not be able to respond until we re-open).

Orders, sample requests, and customer enquiries received over the Easter break will be fulfilled as quickly as possible once we return. Orders will be prioritised and, as usual, we will aim to process all orders according to our usual despatch and delivery levels on Monday (9th April).

If you have any queries OR need to contact us about an order placed before or during the Easter break, you can email us during the holidays or contact our Customer Service Team by phone once we re-open. Our office hours are 9am-5pm, Monday to Friday, and we will do our best to answer all enquiries as soon as we can.

Despatch & Delivery Of Orders Placed Before The Easter Break

Orders of self adhesive labels placed this week will be despatched and delivered as follows:

  • 25-175 sheets: same day despatch (up to 4:30pm) via Royal Mail’s first class service. This is NOT a guaranteed next day delivery service. Royal Mail aim to deliver items on the next day but delivery can take up to five working days.
    You can upgrade to a guaranteed next day delivery service by phone or online. This service guarantees that items will arrive by 1pm on the next working day.  
  • 200-475 sheets: same day despatch (up to 3:45pm) via next working day carrier *.
  • 500+ sheets: same day despatch (up to 3pm) via next working day carrier where stock is available. Made to order items (which have a 500 sheet minimum order on our website) can take up to five working days for despatch.

* Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands is via 2 day carrier service.

Please note that our delivery estimates are based on WORKING days. Neither Royal Mail or our carrier deliver on Bank Holidays (including Good Friday and Easter Monday), so you need to allow extra time for your items to arrive over Easter.

Let The Christmas Countdown…Commence!

Wednesday, October 25th, 2017

It is officially TWO MONTHS until Christmas Day, which means that it is time once again to launch our countdown to Christmas by reminding our customers of all the reasons why it’s really important to get your labels ordered EARLY!!

At Label Planet, we highly recommend that ALL of our customers should try to place their label orders as early as possible to help avoid headaches and heartaches as the Christmas season edges closer and closer.

Whether you’re an individual who just needs a few address labels for your Christmas cards, a business with Christmas stock to get packed and/or posted, or you’re hosting a Christmas event – it’s always a good idea to get your labels ordered in plenty of time.

Many people consider ordering labels to be the LAST job on their (Christmas) to-do list, which is fine if you’re really organised and you’ve been planning your Christmas jobs since – well – summer BUT at this time of year it’s worth bearing in mind that it is almost INEVITABLE that pretty much EVERYTHING will take longer than you’d expect.

For example, when you order labels you need to remember that you have to leave enough time for:

  1. Your labels to be despatched from our office or warehouse
  2. Your labels to be delivered to you by Royal Mail or our carrier
  3. You to design your label template
  4. You to PRINT your label template (including time to correct any mishaps that occur along the way)
  5. You to stick your labels onto your items
  6. You to post your items AND for them to be delivered (if you’re trying to send products, cards, or gifts out to arrive at their intended destination BEFORE Christmas).

At this time of year, there are hundreds and thousands of additional items being manufactured and delivered all across the country – meaning it can take longer for items to be made (if you are ordering made to order items) AND for items to be delivered.

So, here at Label Planet we have TWO top tips for ordering your Christmas labels:

  1. ORDER AS EARLY AS YOU CAN
  2. REQUEST AN UPGRADED DELIVERY SERVICE (IF ONE IS AVAILABLE)

While our despatch estimate for made to order items (i.e. labels only available in bulk boxes of 500 sheets) is USUALLY up to five working days, the volume of orders in the lead up to Christmas will push this despatch estimate upwards (usually we see despatch go up to 5-7 working days and possibly even 7-10 working days in December). While we aim to keep our despatch times as low as possible for as long as possible, we do recommend ordering early to avoid disappointment.

If you are ordering smaller quantities (e.g. 25-200 sheets), we highly recommend upgrading to our next working day delivery service – especially once we get into November and December when the Royal Mail experience a much higher volume of items, which can lead to delays with their first class service (our standard delivery service for small orders).

We do also have some timed delivery services available for items that are sent via next working day carrier service (this applies to orders of stocked items of 250+ sheets and orders of bulk boxes of 500 sheets) – to find out what services are available and to request a special delivery option, please contact our Customer Service Team.

As we get closer to Christmas, we’ll be posting those all-important LAST POSTING DATES along with updates about our despatch service level. You can find out more about our Despatch and Delivery Times by visiting our DELIVERY pages and, if you have any questions or queries, you can get in touch with our Customer Service Team by phone or by email.

Label Planet’s Answers To Your Most Frequently Asked Questions

Wednesday, September 27th, 2017

We get a variety of enquiries and queries from our customers – some more surprising and unusual than others – and our customer service team is on hand to help out with any questions (big or small) that you might need answering.

You can contact us during office hours (Monday-Friday, 9am-5pm) via phone or email and you can submit questions to us via our website or by email at any time and we’ll do our best to get back to you with an answer as soon as we can.

Of course, there are some questions that crop up more often than others, so here’s a quickfire list of the answers to your most frequently asked questions:

Questions About: Designing & Printing Labels

  1. Do you print labels for customers?
    No; we supply blank labels for customers to print themselves (or to have printed by a local printers).
  1. How do I print labels?
    You create your label design in a template, which is a file that shows the layout of the labels on an A4 sheet. We supply Word templates and PDF templates for all of our label sizes (found in our Template Section here), although you can also create your own label template or use a compatible built in Avery template (where available). Add your design to the top left label and then use copy and paste to fill in the rest. Test print your template onto blank paper to confirm if the alignment is correct (and make amendments if it is not). Load your labels into the media bypass tray (if your printer has one) and check your printer’s properties to ensure the page size is set to A4 and to select the “Labels” or “Heavy Paper” print setting.
  1. How do I get the labels to line up properly?
    If your print is too high/low/left/right (by the same amount), increase or decrease the top and left page margins to correct the misalignment. If the alignment gets progressively worse as you go down or across the page, check that your printer is set to an A4 page size and that no scaling options (e.g. Fit To Page) are selected. You should also check that your template is still the correct size in case it has altered as you have added your content.
  1. Will my printer / photocopier print labels?
    Check your printer’s manual to see if it can process labels and if there are any settings and features you can use to improve the print quality and accuracy. You must also make sure you print laser labels with a laser printer and inkjet labels with an inkjet printer – the printer compatibility of all our label materials is listed on our range pages, product pages, and product packaging.
    While we don’t recommend specific models, we do recommend OKI & HP printers (which handle different materials and high volumes very well), dedicated printers rather than “All-In-One” printers (the latter do several tasks to an okay standard, which means they often struggle to print labels effectively – if at all), and choosing a printer with a duty cycle that exceeds your actual usage (i.e. that can print more sheets to a consistent quality within a month than you actually need).
  1. Why can’t I see the outlines of the labels in my template?
    To view the outlines of a Word template you must have Table Gridlines turned on; to turn them on left click once in the centre of your template, select the Table Tools “Layout” tab at the top of the page, and click “View Gridlines”.
  1. Why can’t I edit my template?
    If you have download a template from our website, it may have been temporarily locked for security reasons; there should be a (yellow) banner going across the top of the page with a button that says “Enable Editing” – click on this button to unlock your template and add your design(s).

Questions About: Delivery

  1. When will my labels arrive?
    Small orders (25-200 sheets): same day despatch via Royal Mail’s first class service (up to 4:30pm, Mon-Fri)
    Medium orders (250-475 sheets); same day despatch via next (working) day carrier service (up to 3pm, Mon-Fri)
    Large orders/made to order items (500+ sheets); despatch via next (working) day carrier service (up to 3pm, Mon-Fri) where stock is available; made to order items are made and despatched within five working days (standard paper products despatch sooner).
    Large orders to Northern Ireland, Republic of Ireland, Islands With UK Postcodes, and some “Extended Postcode” regions are despatched on a 2-3 day carrier service (up to 3pm, Mon-Fri).
    We offer a variety of special delivery options including Royal Mail special deliveries (1pm, 9am, Sat) and timed carrier deliveries (pre-10am, pre-10:30am, pre-noon).
  1. Do I have to pay extra for delivery?
    Standard delivery to UK mainland postcodes is included in the prices on our website. Special delivery options, delivery to the Republic of Ireland, and delivery of large orders to Islands With UK Postcodes or “Extended Postcode” regions have additional shipping charges; you can find out more by contacting our Customer Service Team.
  1. Do you supply labels outside of the UK?
    No; we only supply labels to the UK and Republic of Ireland. Our sister company (Madebuy) sells genuine Label Planet products via Amazon and eBay so you may wish to see if they are able to ship to your required destination.

Questions About: Choosing The Right Labels

  1. Do you supply samples?
    We run a free sample request service so you can test a few options to make sure you choose the right label for your application. Simply fill in our online Sample Request form or get in touch with our Customer Service Team.
  1. What label materials do you supply?
    We supply paper labels and “plastic” labels, which are made from polyester, polyethylene, polyolefin, or vinyl. You can find a full list of our label materials on our All Materials page.
  1. What label adhesives do you supply?
    All of our labels are made with “self-adhesive” or “pressure sensitive” adhesives, which means they are all tacky (sticky) at “normal” temperatures and require only the pressure of a finger or hand to apply. We supply a range of adhesive strengths (from extremely strong “super tack” adhesives to extremely light “super removable” adhesives) and a number of “special” adhesives, which have been designed for specific applications (e.g. freezer adhesive, marine adhesive, opaque adhesive, and VOID adhesive). You can find a full list on our All Adhesives page.
  1. What colours do you supply?
    We supply seven pastel colours (Crimson-Red, Orange-Red, Yellow, Green, Blue, Cream, or Pink), five fluorescent colours (Red, Orange, Lemon (Yellow), Green, or Magenta (Pink)), a metallic gold and silver, and a brown Kraft paper. You can find a full list on our All Colours page; we also supply a silver polyester label and a range of white labels.
  1. What is the difference between “matt” and “gloss”?
    These terms describe the finish of our label materials; matt labels have a dull, non-shiny finish and gloss labels have a bright, shiny finish. We offer a range of gloss labels and matt labels, as well as semi-gloss paper labels, which offer a compromise between the two.
  1. What is the difference between “waterproof” and “splashproof”?
    Our waterproof labels are made of synthetic materials that can be exposed to or immersed in water without sustaining damage. Our “splashproof” labels are paper labels with a gloss or semi-gloss coating that offers a limited degree of protection if they are lightly splashed with water (so they can be wiped clean and dry if they get slightly wet).
  1. Can I request a bespoke label size / label material combination?
    We don’t offer a bespoke label service; however, we do offer over 100 label sizes across a range of over 30 material options so you may find that we have a suitable alternative. You can find a complete list of our label sizes on our Labels Sorted By Width and Labels Sorted By Height pages and a complete list of our materials on our List Of Label Materials page. You can also search using our Label Finder or you can give us a call for further advice.

Questions About: Label Types

  1. Do you supply labels on rolls?
    No; we specialise in supplying blank labels on A4 sheets for use with laser and inkjet desktop printers.
  1. Do you sell Avery labels?
    No; we do, however, sell a number of compatible label sizes that use the same layout as Avery products, which means you can use an existing Avery template to print onto labels that you have purchased from us. If one of our products is compatible with an Avery size, we will list the relevant Avery codes on the product page, range page, template page, and packaging for that item.
  1. Do you supply waterproof / weatherproof labels?
    Yes! We have a range of waterproof labels suitable for indoor and outdoor use – you can find a full list of options on our Waterproof Labels page. Please note that these labels are for use with laser printers only; laser printers use a dry printing process that produces waterproof print, while inkjet printers tend to use water-based inks that will run or smudge if they get wet (or are simply handled a lot).
  1. Do you supply labels for use in a freezer?
    Yes; our freezer labels are made with a special deep freeze adhesive and can be applied onto products at room temperature or onto frozen products before being stored in conditions ranging from -40°C to +60°C.
    Please note that these are paper labels and so they may wrinkle or crease slightly if they are exposed to condensation. We recommend that you handwrite these labels or use a laser printer; inkjet inks tend to be water-based, which will cause them to run or smudge if they get wet or are handled a lot.
  1. Are your transparent labels COMPLETELY see through?
    Our transparent labels are not “frosted” or “translucent” nor are they “glass clear”; the adhesive layer may trap tiny particles of dust and air during application and this prevents them from being completely transparent – especially on glass. If you need something that IS completely transparent, we recommend “Static Cling” labels, which use static (rather than an adhesive) to hold labels in place.
  1. Do you supply opaque / blockout labels?
    Yes; our opaque labels are made with an opaque adhesive that blocks out any existing print beneath the label. These labels are made to order items, with a minimum order quantity of 500 sheets, and a lead time of up to five working days for despatch.
    As an alternative, you could try layering standard paper labels, choosing a thicker material (e.g. polyester/polyethylene/Kraft paper), or using our metallic paper labels, which also have an opaque finish.
  1. Do you supply security labels / tamperproof labels?
    Yes; our silver VOID labels leave behind the word “VOID” if a label is removed from an item, while our tamper evident vinyl labels fragment into tiny pieces if someone tries to remove them from a labelled item.
  1. Do you supply integrated labels?
    No; integrated labels are sheets where one or more labels are a part of (integrated into) a standard sheet of paper and we do not supply these products.
  1. Do you supply labels on A5/A3/SRA3 (etc) sheets?
    No; all of our labels are supplied on A4 sheets that can be printed using standard desktop printers.
  1. Do you supply coloured labels in a specific pantone reference?
    No; our coloured labels are not made to a specific pantone reference and we do not offer a bespoke service for coloured labels. The colour indicators on our website are for illustration purposes only and are not intended to be an accurate representation; we recommend requesting a sample to see if they are suitable for your requirements.

Questions About: Payments and Refunds

  1. What do your prices include?
    The prices on our website are “all inclusive” and include both VAT and standard UK delivery. The price you see on our website is the price that you will pay at the checkout UNLESS you add an upgraded delivery service to your order.
  1. How does your pricing structure work?
    We use a price break system, which means that larger quantities of labels have a better cost per unit than smaller quantities. Please note that we do not have a separate trade price list, nor do we offer special discounts to trade customers; all of our customers are offered the same price list and the same discounts (when available).
    If you need to order a “shopping list” of different items then we advise getting in touch with us first for a quote as we may be able to pro-rata the price of some or all of the items in your order.
  1. If I find a better price elsewhere will you match that price?
    No, we do not offer any price matching services.
  1. What payment methods are available?
    Ordering Online: pay by credit card/debit card or use a PayPal account.
    Ordering By Phone: pay by credit card/debit card.
    Ordering By Email/Fax/Post: request a Proforma Invoice and pay by credit/debit card, BACS transfer, or cheque.
    Please note that we can send PayPal payment requests if you let us know that you’d prefer to make payment in this way.
  1. Do you accept purchase orders?
    Yes! Email or fax a copy of your purchase order to us and we will issue you with a Proforma Invoice.
  1. Can I open a credit account?
    No; we operate a “payment with order” system and do not offer credit accounts. If you are unable to place an order via our website or over the phone (for example, if you need to place orders via a Finance Department), you can send us a purchase order or order request by email/fax/post (or give us a call) and we will issue you with a Proforma Invoice against which you (or your Finance Department) can make payment.
  1. How do I place an order on behalf of a school?
    You can order via our website or over the phone OR you can send the details of your order to us by email or fax (or post!) and we will process your order and send you a 30-Day School Invoice (Local Education Authority Schools only) for payment. Please note that you need to send your order to us either in the form of an official School Purchase Order OR in a document with the school’s letterhead that has been signed by the individual responsible for payment.
  1. How do I place an order for delivery to the Republic of Ireland?
    You will need to place your order by phone so that we can determine the best shipping option for the specific items you wish to purchase. If you are VAT registered, we will also remove VAT from your order if you have your VAT number to hand when you call.
  1. How do I request a refund?
    Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return and we will issue you with a goods return number. Once we have received your returned goods we will process your refund.
    Please note that we will only issue refunds for products that we can resell or that are faulty. If you have opened your label packs and used some of the sheets, we will only offer you a partial refund based on the labels that you return.
  1. What should I do if I’ve ordered the wrong thing?
    Get in touch with us as soon as possible so that we can amend your order BEFORE it is processed. If your order has already been despatched or delivered, you have TWO options:
    Request replacements: we will issue you with a goods return number and – once we have received the incorrect goods back – we will post out replacements to you.
    Request a refund and place a new order: we will issue you with a goods return number and process a refund for you once we receive the incorrect goods back – while your new order will be processed according to our usual despatch and delivery terms, allowing you to receive the correct items as soon as possible.

We’ve also put together a section of Help Pages, including a full FAQs page, material specification sheets, a template section (with templates AND advice), tops tips, guides to designing and printing labels, a quickfire troubleshooting guide, and a whole host of other helpful resources that should answer the majority of questions that you might have. You can – of course – get in touch with us if you find that your question isn’t answered by any of these pages and we’ll be happy to help.