While many of our customers can place an order themselves, there are those who have to submit orders via, or according to the rules of, a Finance Department, which can make things slightly more complicated.
With this in mind, we’ve put together a short FAQ for the most common queries we get from Finance Departments.
Do You Run Credit Accounts?
No. As an online supplier we operate on a “payment with order” system; all orders must be placed and paid for in full before we despatch any goods.
[We have one exemption, which is Local Education Authority schools; these schools can request a School Invoice, which provides them with 30 days for payment. Schools simply need to send us an official Purchase Order and we will process and despatch their order along with a School Invoice.]
Can I Request An Invoice?
While we do not offer invoices, we are more than happy to supply Pro-Forma invoices against which payment can be made by BACS transfer, credit/debit card, or cheque.
It is the responsibility of the individual ordering to ensure that their Finance Department makes payment – we will not process and despatch an order until payment has been made.
Do You Accept Purchase Orders?
Yes. Companies who prefer to use Purchase Orders simply need to email or fax a Purchase Order to us and we will provide them with a Pro-Forma invoice.
What Payment Methods Do You Offer?
Payment can be made in the following ways:
CREDIT/DEBIT CARD – orders placed online, by phone, by email/fax, or by post (we do not accept American Express)
PAYPAL – orders placed online
BACS TRANSFER – orders placed by phone, by email/fax, or by post where a Pro-Forma invoice has been issued
CHEQUE – orders placed by phone or by email/fax where a Pro-Forma invoice has been issued, or by post
How Do I Place An Order?
There are a number of ways to order:
ONLINE: complete our online checkout process to place an order
PHONE: call us with your order details; pay over the phone with a credit/debit card or request a Pro-Forma invoice
EMAIL: send us your order details OR a purchase order and we will provide you with a Pro-Forma invoice
FAX: send us a purchase order and we will provide you with a Pro-Forma invoice
POST: send us your order details OR a purchase order; send a cheque with your order details or request a Pro-Forma invoice
Where Can I Find Prices For The Label I Want To Buy?
All of our prices are listed on our website and are inclusive of both VAT and (UK) delivery.
If you need a quote or advice on pricing (including alternative shipping options or a quote for a range of items), please get in touch with our Customer Service team, who will be happy to discuss your requirements and provide a quote.
Can You Send Me A Copy Of My Receipt?
All of our orders are despatched with a VAT Receipt but we know that it’s all too easy for paperwork to go missing, especially when the paperwork is supposed to be sent back to the Finance Department but fails to make its way there. Simply let us know which order you need a copy receipt for and we’ll get one sent to you.
[Please note that we can only issue copies of receipts and NOT invoices; as we operate on a “payment with order” basis, we do not issue invoices as part of any transaction and so cannot issue copy invoices.]
To discuss any specific queries or requirements you might have in relation to placing an order, please get in touch with our Customer Service team.