Archive for the ‘Holidays’ Category

Wishing You All A Happy New Year From The Label Planet Team!

Tuesday, January 2nd, 2018

 

Hello!

We are back in the Label Planet offices (just about!) and we’d like to start by wishing all of our customers a very HAPPY NEW YEAR!

We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!

Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.

If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.

Why haven’t I received the self-adhesive labels that I ordered before Christmas?

If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).

Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.

Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.

Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.

If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.

If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.

Why haven’t I received a response to the email/sample request I sent to you over Christmas?

Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.

If I order A4 labels from you today, when will they be despatched (and delivered)?

SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.

MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.

LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.

If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).

We Wish You All A Very Happy Christmas!

Friday, December 22nd, 2017

It’s our last day here in the Label Planet office and we’d like to start by saying THANK YOU to all of the customers who have bought self adhesive labels from us over the last twelve months.

We’ve had a simply brilliant year and a large part of that is down to our equally brilliant customers! So thank you – we hope you’ll be back to visit in 2018!

We wish you all a Happy Christmas and we hope that your (winter holi)days are both merry and bright.

Merry Christmas To All & To All A Good Night!

A Quick Post Easter Update From Label Planet

Tuesday, April 25th, 2017

We’re open again after taking an extended Easter break last week.

We’ve been working through all of the orders, emails, and sample requests that we received over the break and we’re delighted (and relieved) to announce that we’re – almost – all caught up.

Orders placed over the Easter Break (14th-23rd April) have now been despatched (stocked items) or have been processed for production (made to order items). We’re working our way through emails and sample requests so don’t panic if you haven’t heard back from us – we’re getting there!

If you do have any urgent concerns or queries about placing an order or about an order you’ve already placed, please do get in touch and we’ll do our best to help.

Wishing You All A Hoppy-Happy Easter Weekend From Label Planet!

Wednesday, April 12th, 2017

Yes, this weekend is the Easter Weekend and, whatever your plans, we hope you have a wonderful time!

Whether you’re taking the family on a hunt for chocolate eggs and Easter bunnies or you’re simply looking forward to a long weekend, we hope you enjoy the break.

Here at Label Planet, we will be closing for a short Easter holiday; our office will close at 5pm tomorrow and we will re-open on Monday 24th April at 9am.

Orders of 500+ sheets will be processed up to 3pm tomorrow but may not despatch until after Easter depending on stock availability. Orders of stocked items (25 sheet packs) will be processed and despatched up to 4:30pm tomorrow.

Any orders placed over the break will be processed and despatched upon our return. If you have any questions or queries during this time, please send us an email and we’ll respond as soon as we can once we’re back.

A Very Merry Christmas from Label Planet!

Friday, December 23rd, 2016

Merry Christmas from all of us at Label Planet!

On this Eve of Christmas Eve, we would like to take a moment to say a big thank you to all of our wonderful customers who have ordered labels from us in 2016. We’ve had a brilliant year and we’d like to thank each and every one of you for your support over the last twelve months. Hopefully 2017 will be just as good, if not even better!

Whatever plans you’ve got for the rest of the year, we wish you and your family all the very best for this Christmastime and we hope you have a fabulously festive time celebrating in style!

See you in 2017!

We Wish You All A Wonderfully Weird Halloween…

Monday, October 31st, 2016

Yes, tonight is the night that ghouls and ghosts are free to roam the Earth and we hope you have a spooktacular time tonight!

Whether you’re donning your most delightfully devilish costume to scare your neighbours (go trick or treating) or raise some hell (have a party with friends), spending the night on (or behind) the sofa with a line-up of scary films, or simply stuffing your face with sugary goodness because, well, it’s Halloween – we hope you have a wickedly good time!

And Back Again! (Post-Easter Update)

Tuesday, April 5th, 2016

We’re open again after our extended Easter break.

We’ve been hard at work processing all of the orders, sample requests, and emails that we received over the break and we’re delighted to say that we’re pretty much up to date.

Orders placed over our Easter break were processed yesterday, with orders of stocked items being despatched by Royal Mail’s first class service (under 250 sheets) or next working day carrier (250+ sheets) and made to order items being processed for manufacture and/or despatch.

We’re working through the remainder of our orders, emails, and sample requests – so if you haven’t heard back from us yet, please don’t worry – we’ll be in touch as soon as we can. If you have any queries or concerns – whether you placed an order before or during our Easter break or you want to place an order now – please get in touch and our Customer Service team will be happy to help.

A Happy Easter From Label Planet!

Wednesday, March 23rd, 2016

Yes, Easter is here early this year and we hope you have a most egg-cellent time over the Easter break, whether you’re hopping off like the Easter Bunny for a short break away or simply relaxing at home with a huge stash of Easter Eggs.

Here at Label Planet, we will be closing for an extended Easter break from 5pm today and will re-open on Monday 4th April.

All orders placed online during this period will be processed upon our return; if you have any queries or concerns, please send us an email and we will endeavour to respond as soon as we can when we return.

A Happy New Year To All From Label Planet!

Tuesday, January 5th, 2016

We hope that all of our customers (and assorted friends and family) have had a wonderful holiday and a fantastic start to the New Year – with many great and wonderful things to come (& perhaps even a new year’s resolution to buy more labels!).

Here at Label Planet, we’ve been working away to process orders and respond to correspondence that we received over the Christmas break. All orders placed over the holidays were processed yesterday (Monday 4th January); stocked items were despatched either via Royal Mail’s first class service or next working day carrier service, with non-stocked (made to order) items being processed for manufacture/despatch. If you have any concerns or queries about an order you placed during the Christmas holidays (or an order you want to place now), please get in touch and we’ll do our best to help.

New orders are being processed and despatched as usual; for despatch and delivery information, please visit our Delivery Information Pages.

We Wish You All A Wonderful Winter Wonderland!

Wednesday, December 23rd, 2015

Happy Holidays From Label Planet!

We wish you all the very best for the Christmas Holidays & the New Year!

Whatever your plans are for this year (and the next!), we hope they are full of festive sparkle and magic, and that your Christmastime is both very merry and very bright (with just a touch of snow for that perfect White Christmas).