FAQ - How Do I Add Special Delivery To My Order?

Here's how to put your order onto our special delivery service.

Sometimes you just need to make sure your labels arrive in time and we always do our best to get orders despatched as quickly as possible. To help make sure your labels are delivered in plenty of time, we also try to offer the best possible delivery option, based on the particular items you are ordering and where you are having them delivered to.

Orders of 500 sheets or more are automatically delivered on a next working day carrier service. Items will either be despatched immediately from warehouse stock or, for items that need to be made to order, as soon as the products have been made. We do have AM delivery options available in certain cases – to check if this option is available for your order, you will need to call us on 01270 688076. For customers who are based in Northern Ireland or in Extended Postcode Areas, your orders will be sent on a two-day carrier service.

Smaller orders that are picked from stock will be despatched same day via Royal Mail’s first class service as standard. You can upgrade to a special delivery option, which guarantees delivery on the next working day by 1pm. This service is available online or by phone; our website will automatically calculate if your order qualifies for this particular shipping option and, if it does, you will be given the option to upgrade your delivery service after your enter your Delivery Information in the checkout. If your order does NOT qualify, the checkout simply will not display any option to choose an alternative delivery service. Please note that we need to receive your order by 4:30pm (Monday to Friday) to be able to despatch your labels on the same day, ready for delivery on the next working day.

TIP: while our standard delivery is via Royal Mail’s first class service, we would like to remind customers that first class mail is NOT a guaranteed service. Some items can take a few days to arrive, particularly in areas such as London. Also, while we charge a Shipping Fee for our Special Delivery options, we only ever charge what the Royal Mail charges for these services. You can find out more about our delivery options on our Delivery Information Pages.