We're (just about) back in the office and we’d like to start by wishing you all a very HAPPY NEW YEAR!
We hope you had a wonderful time celebrating the New Year with friends and family (and doesn’t it all seem like it was just yesterday…)!
Our computers have been fired up and we’re working our way through all of the orders we received over the Christmas holidays – as well as our emails. We’ll do our best to process as many orders and respond to as many emails as possible; we hope to have everything back up to speed by tomorrow.
If you’ve got any questions or queries about an order that you’ve already placed or an order that you want to place, hopefully these FAQs should answer your enquiry.
Why haven’t I received the self-adhesive labels that I ordered before Christmas?
If you received an email confirmation indicating that your printer labels were despatched before Christmas, then it depends on the quantity of blank labels you ordered (and the shipping service you requested).
Small orders (less than 200 sheets) are despatched by Royal Mail’s first class service as standard; this is NOT a guaranteed service and is liable to experience delays over the Christmas period (and so may still be on the way to you). If your self adhesive labels do not arrive by the end of the week, please get in touch to let us know.
Medium orders (200-475 sheets) are despatched via next working day carrier service as standard and so SHOULD have been delivered and signed for at your chosen delivery address. Please contact our Customer Service Team so that we can check the tracking information for your order.
Large orders (200+ sheets) are despatched via next working day carrier service as standard – where stock is available or once your items have been made. If your A4 labels haven’t arrived then they are most likely scheduled for manufacture and despatch from our warehouse this week. We will do our best to work through these orders as quickly as possible; if you need a firm despatch date then please get in touch with our Customer Service Team who will be able to confirm the status of your order with our warehouse.
If you did NOT receive an email confirming that your A4 labels were being despatched, then it is more than likely that your order is sitting in our “To Do” pile and will be processed today or tomorrow.
If you haven’t received ANY confirmation emails from us (including an initial payment confirmation and order confirmation) then you have either provided us with an incorrect email address, our emails have landed in your spam folder, or there was a problem with your payment. Please contact our Customer Service Team for further assistance.
Why haven’t I received a response to the email/sample request I sent to you over Christmas?
Our office was closed for Christmas so we were not available to respond to any messages sent to us over the holidays (whether via email / Facebook / Twitter / fax / post / voicemail / messenger pigeon etc). We will do our best to work through any and all messages received over Christmas – we prioritise orders before catching up with Christmas correspondence and sample requests, so please bear with us.
If I order A4 labels from you today, when will they be despatched (and delivered)?
SMALL ORDERS (less than 200 sheets): we are aiming to despatch all small orders today or tomorrow via Royal Mail’s first class service (up to 4:30pm). If you upgrade your order to a next day delivery option, we will prioritise your order to ensure it is despatched same day.
MEDIUM ORDERS (200-475 sheets): we are aiming to despatch all medium orders today or tomorrow via next working day carrier service (up to 3pm). Orders for delivery to Northern Ireland (large orders only), Republic of Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly, and the Channel Islands are sent via 2 day carrier service.
LARGE ORDERS (500+ sheets): we are currently working through a backlog of orders so our despatch estimates depend on the items you are ordering. Standard paper labels are kept in stock (and have shorter lead times) so these items are likely to be despatched early this week, while other made to order self adhesive labels will be subject to (at least) five working days for despatch. You can contact our Customer Service Team to check on stock availability and/or lead times for the blank labels you wish to buy.
If we haven’t answered your particular question or query here, you can always get in touch with our Customer Service Team who are available 9am-5pm (Mon-Fri).