Label Planet
Ongoing supply chain issues are causing stock shortages, price increases, and delays for all businesses. At Label Planet, we are working hard to make sure our customers remain as unaffected as possible.
Ways That Label Planet Is Keeping Customers Safe From Supply Chain Issues
By now, pretty much every business will have encountered the consequences of ongoing supply chain issues. Whether that’s stock shortages, price increases, or delays, the pressures on businesses continue to grow.
At Label Planet, we’ve introduced a number of policies to help our customers avoid supply chain issues wherever we can.
Material Shortages / Delays
Our suppliers have encountered some material shortages and delays. We have placed warnings on our website to let customers know which items are affected. Our customer service team is on hand to confirm whether items are available – either from stock or for manufacture.
We have also acquired extra stock of our most popular items. This will ensure that these products remain fully stocked for same day despatch.
We are despatching orders of 25, 50, & 100 sheets and most permanent white paper labels same day as normal. Some orders for 500 sheets or more are taking 10-12 working days for despatch. You can email or call our Customer Service Team to check on product availability.
Where items are temporarily unavailable or subject to a longer-than-normal lead-time, we are working with our customers to offer solutions that will allow them to keep operating as normal until their orders can be fulfilled. For example, we can offer smaller amounts of items that we carry as stock, while customers wait for a larger order (500+ sheets). For non-stocked items, we will offer the closest alternative (for example, in a slightly different size or colour). We offer these labels at a pro-rata price of the larger quantity ordered. This allows our customers to get the labels they need right now without having to pay full price for those extra labels.
Price Rises
Like many businesses, we have received a number of price rises from our suppliers. While we have been forced to increase our prices (once in 2021 and one in 2022), we are making every effort to pass on only a fraction of these higher prices.
We also work closely with our customers to ensure that they are using the most cost effective products for their application. We also try to ensure that they are ordering in the most cost effective way.
Customers can contact us by phone or email with any queries about our products and pricing.
Customer Service
We aim to make sure that help is available to our customers when they need it. Our website features a wide range of advice pages to help during out-of-office hours. Our Customer Service Team is on hand from Monday to Friday (9am-5pm) to assist with customer queries. This could be product availability, prices, lead times, or product options.
If you need your labels urgently (to meet an important deadline) or aren’t sure which products will suit your budget, please contact our Customer Service team. We are always happy to work in tandem with our customers to find solutions that will help them to purchase the labels that they need to keep their business going.
Our email address is [email protected] and our phone number is 01270 668076.