Label Planet
It's time for an FAQs Special - and this week is all about how to order labels from Label Planet.
How do I place an order with Label Planet?
You can place an order online (www.labelplanet.co.uk) or by phone (01270 668076).
We can also accept requests for proforma invoices by email and post.
What payment methods do you accept?
We accept payment via:
- Paypal (online only)
- Credit/Debit Card (online/phone; please note we do not accept American Express)
- Cheque/Postal Order (request proforma by email/phone/post)
- BACS Transfer (request proforma by email/phone/post)
Can I have a credit account?
We do not run credit accounts; as an online based company, we operate on a payment with order system.
However, if you don’t have a credit/debit card or Paypal account, or if you have a Finance Department that requires payment to go through them, you can get in touch with us to request a proforma invoice; you can then make payment by BACS, cheque, postal order, or credit/debit card.
I work for [organisation type], can you send me an invoice?
We will issue 30 day invoices to Local Education Authority schools ONLY.
These schools must send (by email) an official purchase order or the details of their order on the school’s letterhead with the signature of the individual responsible for payment. We will then despatch/process the order and send out a 30 day invoice by post.
For other organisations (and particularly those that need to submit orders via their Finance Department), we cannot offer invoices but you may request a proforma invoice against which you can make payment.
I’ve ordered the wrong thing, what do I do?
Get in touch with us as soon as you can.
If your order has not yet been despatched, we will get the order amended before it is processed.
[We send out an email when we process your order, confirming that your order has been received and is being processed]
If you have already received your order, then please give us a call and we can provide you with a goods return number and arrange for replacements or a refund.
I want to return my items, what do I do?
Get in touch with us as soon as you can.
If you find that you no longer want or need your labels, simply give us a call and we will provide you with a goods return number. Once we receive the items back, you will be issued a refund.
I need labels urgently, can you help?
Despatch and delivery times depend on the items and quantities you are ordering.
If you are ordering smaller quantities (less than 500 sheets) of our stocked items (available in packs of 25 sheets), we offer a next working day delivery service. A next working day delivery option (before 1pm) is offered on the website where available; for larger quantities or if you are unsure of the delivery options available, please give us a call and we can find the best possible solution to get your labels to you as soon as possible.
If you are ordering in bulk or made to order items (anything with 500+ sheets), please get in touch with us first so that we can check stock or lead times for the specific items and quantities you wish to order.
I need printed labels/bespoke labels, can you help?
We do not offer a printing service or bespoke labels.
We do have a sister company (Label Create) who offer a printing service onto the same range of labels supplied by Label Planet.
If you require labels to be manufactured to a specific size or other requirements, you will need to contact a label manufacturer to place a bespoke order.