Here's a guide to the emails we send when you place an order online with us.
When you make an order with us, we’ll keep you updated by email so you know when your order is on the way.
WHAT TO EXPECT IN YOUR INBOX (or spam folder!):
- Label Planet - Thank You For Your Order
This email confirms that we have received your order and it’s on our system waiting to be processed. We process orders during office hours (9am – 5pm, Mon – Fri).
Please read this email carefully to check that all the details we have received from you are correct. If you need to amend anything, get in touch with us.
This email shows your Order Id, Billing Address, Delivery Address, Contact Details, Shipping Method, the details of the item(s) you have ordered, and the total cost of your order.
It also includes a link to our Review Page (so you can let us know what you think of your order) and a link to the item(s) you have ordered – this way you can make sure you have ordered exactly the right product for your project, double check the properties and specifications of your labels, or you can go straight to the right page when you want to re-order – especially useful if you can’t remember which particular label or labels you have ordered before.
- Payment Provider - Your Payment Was Successful
This email is sent by one of our payment providers (Stripe & PayPal) to confirm that they have been able to process your payment correctly.
These emails are sent directly from the payment providers themselves and are for your information only – we don’t send these emails nor do we see their contents; they are simply to let you know that your payment has been successful and for you to keep for your records if you wish to do so.
Again, please double check that the details are correct. You will receive an email from the payment provider that you selected when going through the Checkout.
- Label Planet - Order Status Updated
Success! This email means that we have processed your order.
Stocked items (packs of 25 sheets) will have been packed up ready for same day despatch via Royal Mail’s first class service or a next working day carrier (depending on the total quantity of your order).
Orders of 500+ sheets will either be despatched via a next working day carrier service (paper labels with standard adhesive) or will be made to order and despatched within five working days (special adhesives and materials).
These emails are automatically generated at each stage of your order and are an easy way to keep track of what you have ordered from Label Planet.
If you have any questions about your order, if there are any problems with your order, or if you don’t receive these emails, you can always get in touch with us by phone or email and we’ll be happy to discuss your order with you.